Be aware if you buy shoes here, you can't return them if you have worn them. Often you find they are defective after you wear them. Sorry, no refund for you!. Poor customer service and no warranty on things they sell. read more

They didn't have my size. So I made an online order at the store. Shoes arrived in a used condition. I took them back to the store and the girl had the nerve to ask if I wanted to order a new pair. Didn't even apologize. read more

DSW is the only place I can always find the shoe I need, and also in my size. Almost every shoe had my size (women's 11). This new location in Gurnee is very large, clean and has plenty of mirrors and sitting areas. They also have a nicely organized area for discounted shoes. The variety here is outstanding - of both shoes, and accessories (purses and socks), and the prices and sizes are always clearly marked. The store employees were actively keeping the place tidy, and were friendly at check out. I'm really glad they opened up this location. I'll be back. read more

DSW Designer Shoe Warehouse - Storefront. - Shoe Stores Near Me - Gurnee, Illinois

I love this location! I've never had a bad experience here, and the workers are so kind even on their busiest days! I recently went to exchange some shoes that were bought on cyber Monday. Even though it's no longer cyber Monday with all the sales, they were able to give us the discount still despite getting slightly different shoes since the ones we originally bought weren't available. Long story short, they are very accommodating and I've always left satisfied. read more

Went there today! So fun and Nancy was s a super big help! She really knows her stuff. Thank you Nancy! Rock on DSW! read more

DSW Designer Shoe Warehouse - New shoe and leg warmer! - Shoe Stores Near Me - Gurnee, Illinois

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DSW is definitely the 1st spot to go to when looking for footwear. I'd head straight to the back as their clearance section is great! Offering you 30, 40, and 50% off depending on the color of the sticker Sometimes you'll score that great pair, other times there won't be anything there for you. But that's what you get and the scores are always worth it! Sign up for their store card / rewards card to receive regular coupons that can give you $10 bucks off your next pair of shoes! read more

I bought a pair of boots for myself while Christmas shopping. I understand that I am not going to get super high quality boots at DSW but I do have some level of expectations of quality. After only a handful of wears the heal is falling apart and the material on the toes is coming off. These boots have been worn so I wasn't looking for a refund. Just possibly credit or partial credit toward a different purchase. However, the manager explained to me that the shoes that they sell at DSW are not supposed to last longer than one season of wear. She told me that if you get less than a month of wear out of them then they can help but if they last a month or more that is really all that they expect the shoes to last. These boots were $70. While I understand that I'm not getting high quality leather boots, if I had known that they only expected me to get 1 month of wear out of them I would have shopped somewhere else. read more

I don't come often but 2 years back I went shoe shopping for homecoming with a friend and her mom. The pair of shoes I wanted were out of stock in my size but I needed them soon so it was hard to order them and be sure they would arrive on time. I really really wish I could remember the sales lady's name because she was incredible. We asked about other locations that might have them and they were all out. She went out of her way to order them from a special warehouse or something in Wisconsin to ensure I would get them soon. She didn't just apologize for the inconvenience and move on. She spent about 15 minutes making phone calls and going out of her way. I was so pleased. We even told her manager how amazing she was. So great customer service! Way to go!! read more

its weird cuz dsw is usually a hit or miss for me. either i find 10 pairs of awesome shoes & i wanna buy them all or i find nothing in my size. this was the case where i found nothing but i still give it 3 stars cuz i like some of the styles but they just didnt have my size. read more

Absolutely love this location! Clean, great selection of clearance shoes, amazing customer service! Staff knows how to help without being too pushy. Amy, at the register, was extremely helpful in finding the best deals based on my coupons! I will definitely be coming here for all of shoe and accessory needs! Thanks! read more