We contacted DT Glass to have our shower door glass system replaced. On 9/17 Don Vickers came to the house on and took measurements. I explained that we wanted to replace our framed system replaced with a new more modern frameless system (large wheels on top) and we wanted to have the soft close system. I showed him a picture of what we looked at from Home Depot and he said yes we sell that type but not with soft closing. He also explained they do not remove the current system but they have people they recommend for us to call and have them do that work. Don mentioned that the two side walls will have no frames and there will be three small holes when the system is removed. I stated that is OK and I will fill them with the same color calk. He invited us to visit his showroom to which we did and we liked what we saw. An estimate arrived on 9/24 and we accepted the cost so they proceeded with the order.
We called the persons DT recommended to no avail - they just would not return our calls. After talking with DT several times, Levi told us to Google it to find a person to remove the doors. They took no ownership in helping us with the people they recommend. We did Google and they arrived on 9/7 to remove the doors. After a few phone calls, as we were getting no status on delivery, we finally learned that they would install on 9/16. When the installer arrived we escorted him to the bathroom and left to let him do the install. When finished he called us up and to our surprise it was NOT the doors we thought we ordered, it was a totally framed in set of doors just like what we had removed!!!! In calling DT they said they would look into it but again was getting NO status calls. We finally received an email on 9/23, not a phone call, telling us we got what "we" ordered and basically if we wanted the other system it would cost much more money (and most likely we would have to pay for the uninstall!).
DT Glass, Inc. offers no customer service as it was simply the customer that made the mistake, considering WE did not make the order, THEY did! Mr. Vickers had no pictures to show us to confirm what they had to offer, but rather, AFTER THE FACT, we had to go to their showroom! All through the process we were calling them rather than they keeping us, the customer, informed. I do not recommend DT Glass Inc, and will never provide them with a referral or ever call upon their services again! read more