On 04/24, I purchased a STEPR from Dick's online, including delivery (up to 1 flight of steps) &…read moreassembly. The first delivery attempt was on 05/15; the window was 11am to 3pm. The delivery crew arrived about 2 hrs 45 minutes past 3:00pm. While waiting, I called the delivery company to find out where they were; I was told that they couldn't look that up. The delivery crew finally called to tell me they were on their way. I told them we had to pick my niece up from the airport. We couldn't wait for delivery & assembly to be completed. The crew insisted on coming into our home to complete delivery. Their insistence was so intense that I felt uncomfortable. I finally told them to reschedule & I went inside. I requested another delivery date ASAP. I contacted Dick's about the issue but Dick's had no sense of urgency. Our delivery was rescheduled to 06/09. I received a phone call from delivery company Select Express stating delivery would be late "due to a flat tire." The window was now 4pm to 7pm. Previously, I requested a different crew but it was ignored. My husband watched from the front door as the crew struggled to move the item onto a dolly; he watched as it fell off the dolly onto our driveway. It was placed back on the dolly. We do not think it was damaged. Next, they attempted to bring the item onto our front porch to go up 3 steps. My husband met them at the door & they told him they'd need to use the dolly to take the item upstairs on the hardwood stairs in our new build home. We asked why they didn't have straps or other equipment (like other delivery companies) to prevent damage to our floors. We were told if anything was damaged we could file a claim. One of the crew said he was physically unable to carry anything because he has a bad hip and he could use the dolly if he took breaks!! The other crew member was of small stature and he acknowledged this fact when I told him that. He would've been of limited help to the man who has a bad hip. We called our neighbor to come to give his opinion & to be a witness. With no prompting from us, our neighbor independently said he would not allow anyone with a wet, dirty dolly to move the heavy item over his hardwood steps. We didn't want the hassle of very likely having to file a claim for damages. It was clear they could not properly move the item upstairs. It was too heavy for them. Period. It was pouring rain that day. The item was left on our front porch & again we requested an appropriate crew to make delivery. The smaller man said he'd file a report but could make no promises! We had to find tarp to cover the item. We contacted Dick's again. Again, Dick's said they had no control over the delivery. My husband told them that we purchased the item from Dick's so we were looking to them to make it right. We've never asked for any money back, any discount. We only want what I paid for almost 2 months ago to be safely & properly delivered. Dick's has done absolutely NOTHING to help us. The last Dick's customer service person said he was at home in Chicago & couldn't do anything about it but would email someone!! Most recently, we received a call from a female at AIT (one of the delivery companies used by Dick's). She began the conversation by saying "I understand you refused delivery." I was furious. My furious husband took over the call as I was by now in tears. AIT's representative told us this was their best crew. We told her that the item couldn't stay on our porch for 2 weeks. As the item will sit on our front porch for another 10 days. Today, I received notice that delivery could be made on 06/19 10am to 1pm. We were forced to make a concession to have the delivery completed & assembled in our garage. This is not what we wanted. However, since none of these companies (especially Dick's) cares about us as customers, we've been forced into making the change for them. I paid over $4,000 for the equipment to include delivery up 1 flight of stairs & assembly. I can tell you that it wasn't worth it. By the next offered delivery date, it will be 57 days since I made the purchase. Don't make the same mistake I made. If you choose to purchase any large ticket item (or probably even socks), please prepare yourself for massive, widespread indifference from Dick's and any vendor.

This DICK'S Sporting Goods location sits directly on Gallatin Pike in a large shopping center…read morealongside a few other major brands such as Best Buy, and for the most part is your standard DICK'S. I popped in on a Saturday afternoon to scope some new running shoes. The store was busy and well staffed, however 9/10 staff members that I encountered on the sales floor never said one thing to me, or even acknowledged me. Normally I get stellar service at DICK'S, but this location seemed a bit off brand. The store was well stocked, clean and in good condition. They definitely take care of it. I did purchase some shoes and the checkout process was pretty seamless and the cashier was friendly. Overall, odd service wise, but other than that it was your standard DICK'S experience. Happily pop back in when needed.

We went from a nearby competitor to Sleep Outfitters and it was a completely different experience…read more It was like going from a used car dealer to someone who wanted to solve a problem for us. Kristopher guided us through the choices available and we left with an excellent Kingsdown Sunham mattress. It's now 2 months later and it was clearly a great choice. 10/10 would work with him again.

The service was exceptional, Julie was fantastic! The selection was very large to choose from. The…read morecomplete experience was the best. The value was also excellent. I will continue to shop at this store for all my needs for sleep.

Eric at the Nolensville Pike O'Reilly went above and beyond to help me with a dead battery. He…read moreactually changed the battery for me at the store. I had the BEST customer service experience here - I can't say that for any other auto parts store. Be sure to ask for Eric for the greatest customer service!!

They were so very helpful with figuring out my new chain saw. I will never go anywhere else for my…read morehousehold needs! Thank you!!!!!

Came in for a single bolt for a roof rack, and I was created by Jake at the front. He grabbed the…read morebolt for me, measured it out and proceeded to find the exact thing that I needed immediately. It would've took me at least 20 minutes and he found it in about two. One dollar spent and they have my business forever. Thank you for all your help. Plenty of help in the store clean and organized.

Spent over $5,000 and received broken, uneven and mis-measured blinds. They're refuse to replace or…read morerefund! STAY AWAY!!!!

I just had Scott Budget Blinds help with several windows in a house we just moved in. Don't let the…read more"budget" word fool you, Budget Blinds has the best selection for anything you might want to cover your windows from blinds to drapes. Scott was amazing. Very professional, great options and yes, at a reasonable price. We're gradually going to have him help us redo all of our windows. I highly recommend Scott!

The Dickens crew are helpful and professional. They walked me through completely spraying my yard…read morefull of weeds and restore it to tall fescue within a short amount of time. They have also done several repairs on some of my equipment.

They got met set up on a great plan and they're always helpful. Every time I go in there I learn…read moremore. The picture below are my first attempt at lawn care myself and they helped me get it there.

Ryan went above and beyond for us. Our first mattress developed a lump. When we informed Ryan of…read moreour problem, he picked up the mattress, had us come in and choose another. Even though the new mattress was more expensive, he ordered the mattress from one of his outlet stores. To top it off, he got us into an upgraded adjustable base. Total cost was $100. We love the new set-up.

We bought a mattress and frame from them for almost $2000, i was so excited because I had a remote…read morethat caused the bed to raise, i was able to sit up in bed, at first this was nice, until the mattress started separating around Christmas. Still paying on a bed with a mattress that has separated internally. Please be careful when you buy here, and if you have a problem do something about it immediately or you will be stuck with junk. I am beyond disappointed, i just don't want someone else to go through this. Times are hard enough, i don't want anyone to waste this type of money..