[[HIGHLIGHT]]Even though I didn't get my repairs done there, I'm giving them 5 stars because their staff, especially the front office, is very welcoming.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It felt like a mom-and-pop place, but with professionalism, if that makes sense.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was going to rate it 4 stars since the owner responds to every review, and complain that the missing star is because the office door opens inward as you're leaving.[[ENDHIGHLIGHT]] :P Oh, and free coffee! read more

I have been taking my car to Duane's Dealer Alternative since I got it in 2020. They are definitely more affordable than our local Lexus dealership. I now take my sons' cars there as well. They are always professional, helpful and provide quality care. They explain what the issue with the vehicle is and let you know your options. I trust their opinion and expertise and will continue to take my cars there. read more

Duanne's is an excellent shop that your experience will be professional from start to finish. We just had some major Jeep repairs and were called and repairs were explained before work was ever started. [[HIGHLIGHT]]They treat their customers very well![[ENDHIGHLIGHT]] We are members of the Tampa Jeep Krewe and recommend Duanne's for Jeeps. This is our second Jeep they have worked on for us. read more

Duane's Dealer Alternative - 2016 Jeep Wrangler. Members of the Tampa Jeep Krewe. - Auto Repair Near Me - Safety Harbor, Florida

I had new tires installed and alignment done by Ryan C. And the truck drives better than it did when it was brand new. Duane's has been a staple in the community for quite some time and the quality of service is unmatched by anyone in Pinellas. Quality service every time! Keep up the great work! read more

[[HIGHLIGHT]]I was treated with rudeness, impatience and disrespect by the service manager Rick when I asked some questions about the service I had recently approved.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I feel it is a customer's right to ask questions about an expensive service and should be patiently answered.[[ENDHIGHLIGHT]] Apparently that's not the way business is done at Duane's. read more

Please don't hesitate on calling Duane's Dealer Alternative for your car needs. Their professional staff is very thorough on getting you in and out promptly. read more

Duane's is top notch. They recently helped me with two of our Toyotas and went above and beyond in all they did. [[HIGHLIGHT]]Susan, Rick, Duane & Ryan all were very friendly, professional and a pleasure to do business with.[[ENDHIGHLIGHT]] They're not the cheapest guy in town, but they don't claim to be. Definitely less pricey than the dealers & Duane's earns every penny they do charge for their expertise and delivering what they promise. Thanx folks - I will return. read more

[[HIGHLIGHT]]The chick at the desk w the short hair engages in predatory practices because she had me unknowingly sign a $90 diagnostic fee form under the guise of "checking in", handed me the clip board and said "here check in since you're a new customer" so i signed it then she handed me another paper and said "sign here" and then i signed then after they did the check engine light diagnostic(btw autozone does & gave me the same check engine diagnostic for free) she told me $90 was due.[[ENDHIGHLIGHT]] At no point did she say "sign here acknowledging you're paying $90 for a diagnostic fee". Tell me why could she explain the first form so clearly yet for the second form she just said sign here? [[HIGHLIGHT]]Thats an obvious abusive way to get customers to pay $90 unknowingly, i should've read it first i know, thats my bad, gotta learn the hard way sometimes.[[ENDHIGHLIGHT]] read more

No complaints about Service. Appropriate charges, including all discounts promised and would use them again in a heartbeat.

Duane and the team made my ls460 transform to better than new. My go to mechanic for an alternative dealer experience.

My "check engine" light was flickering on and off, so I took car to Duane's, who did a diagnostics and gave me an estimate upfront. While the vehicle was in I had them perform a Service A + 100K maintenance. [[HIGHLIGHT]]Very happy to have a honest car service company![[ENDHIGHLIGHT]] I'll continue to have them service our vehicles. read more

[[HIGHLIGHT]]Excellent staff to work with great service.[[ENDHIGHLIGHT]] Better and less expensive than a dealer. FYI they work on Honda's and will definitely go back. Sorry Honda dealerships in Pinellas county I trust Duane's more. read more

[[HIGHLIGHT]]Excellent experience in every way.[[ENDHIGHLIGHT]] Rick took great care of both of our cars. Super professional and knowledgeable. Recently moved here and we found the place to get our cars serviced. read more

I've had two vehicles serviced here and both times I was happy with the job done. I especially like the proximity to downtown Safety Harbor. I can drop off the car and walk to a restaurant or shop until the car is ready. read more

Even though I spoke to the owner, I'm gonna put it out there anyhow... if you look back a year ago, I wrote an amazing review for them. [[HIGHLIGHT]]The office staff was friendly and helpful... Place was immaculate![[ENDHIGHLIGHT]] last year was about $3000 worth of work this year $2200 worth of work... And this isn't about the work... well other than the fact that I paid for a tire alignment and it obviously wasn't done (and honestly kind of makes me wonder if everything else was don). [[HIGHLIGHT]]Office staff not so unfriendly anymore...[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Duane (owner) he told me to bring in the vehicle back for the tire rotation. I was leaving for Tennessee the next day so he said bring it in and they would take care of it for me...[[ENDHIGHLIGHT]] My bad! It was after 4 o'clock in the afternoon... [[HIGHLIGHT]]But boy did I get attitude from the office staff!!! all it required was kindly tell me we're shortstaffed. It's getting close to the end of the day. Bring your jeep in when you get back in town.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]No... instead when I mentioned DUANE, the response was, he may be the owner, name may be on the sign, but he doesn't know what's going on around here.[[ENDHIGHLIGHT]] WTF. I did let Duane know about this conversation... Up to him to take it from there. BUT NO, I will not be back for my paid for tire alignment or anything elseever again. ‍. read more

First time here, changed the oil, fast, professional, no fraudulent sales, great experience! Will come again next time! read more

Duane's Dealer Alternative - Outside - Auto Repair Near Me - Safety Harbor, Florida

Met by friendly staff. Quick first time customer sign in. They took my vehicle in within 5-10 mins and came back with recommended service. This is a truck purchased 2 years ago, used, and went once to a local dealership. Probably to never return- as I felt their prices were too high and they wanted to do maintenance I questioned and declined. Duane's shall be my go to place for this vehicle. I was in and out in about an hour. Prices seemed reasonable. Thanks folks! read more

I took a used car to Duane's for a preinspection purchase. Their communication and service was top notch. The two guys working the office were very welcoming and enjoyable to talk to during the inspection. The inspection was done promptly and I was not left wondering if I would be waiting all day. After the inspection was complete the mechanic took the time to personally explain and show me everything that needed to be addressed (I was able to look under the car while it was still on the lift). I really appreciated the quality work and customer service. Duane's gave me the confidence I needed to purchase the car in question. I have since been back for routine oil changes and a tire allignment. Again the work performed was of top quality and so was the customer service. Also, the pricing is fair for a private business. I would highly recommend Duane's over any dealership in the area and other service businesses. I enjoy this business so much I drive here from Dunedin to have the work performed. read more

[[HIGHLIGHT]]Wow, professional , prompt and pleasant to work with!!!![[ENDHIGHLIGHT]] I was pleased with my service today and have another next week then driving off I noticed they had vacuumed the front floorboards. [[HIGHLIGHT]]I was so pleasantly surprised and pleased with myself for in trusting my Seraph Subaru with them.[[ENDHIGHLIGHT]] read more

Excellent quality of work. We have taken 6 different cars there for service overhype years.

Duane's is FANTASTIC. The entire staff is very helpful, always will take time to answer your questions and just delivery great service. Prices are reasonable, and the knowledge that the work was done proper, and correctly. Duane happens to be a really cool kat him self. So thank you everyone !! Sincerely, Bryan read more

I have been going to Duane's for more years than I can remember. The first time I took my car to him was to get a second opinion for what was going to be a $1500 repair. Duane looked at it and told me that the other mechanic was pricing it based on replacing an entire part (so long ago I don't remember what it was) and that it really just needed a piece of the part replaced and it was around $500! My first visit and he saved me $1000! Over the years all 6 members of my immediate family have taken their cars to Duane and would not go anywhere else. Duane and his team are honest, ethical and know cars inside and out. I have referred many friends and family members and everyone agrees that he is a rare and valuable find in a sea of dishonest, disreputable repair shops. I can say with 100 percent certainty that he is the absolute best, most trustworthy mechanic around. Lenny and Tyler who work there are also absolute treasures. Thanks for taking such good care of our vehicles and providing an alternative to the money hungry dealers out there!! read more

Two dedicated workers at front desk. Top notch service. They diagnose like the dealerships at much less cost. Best auto repair I've ever been to. read more

Did everything as promised, and fixed brakes perfectly. Decent price and great service.

Best Alternative Repair Shop I've ever dealt with for my 2008 Chrysler Town & Country! I'll be bringing all my vehicles here! Staff is outstanding! QueenBonita read more

TLDR: friendly staff, honest mechanic with a fair price for repairs! The front desk person was very kind and helpful in arranging my appointment quickly. When I arrived she greeted me kindly and gave me an idea of how long before I would hear back from the mechanic about the required repairs. Duane diagnosed the issue with my AC & completed the repair in the same day. I felt the price was fair and Duane was very honest in explaining the issue and what he planned to do to fix it. They were also great at explaining the break down of cost of repairs. I never felt pressured or pushed into any extra repairs which is a huge relief as I usually feel unnecessary items are pushed on me when I bring my car into other mechanics! Very impressed with this shop & am feeling very blessed to have AC again for the Florida summer heat! read more

Duane's is a great example of the business value of operating with fairness and honesty. I don't doubt that the problem is whatever they say it is or that the cost of repair is fair. I trust them read more

Duane's Dealer Alternative is my mechanic. I have my 2010 Prius serviced at Duane's Dealer Alternative because they are polite, knowledgeable, honest, trustworthy, kind and professional. The Service Advisor is Lenny. And the mechanic that serviced my car today was Damon. I asked that the car be check for problems. And he found parts that needed replacing. Damon took the time to translate mechanic speak into English, too. And he showed me the parts that were wearing out. The parts were ordered, I am returning next week to have them installed. Please consider bringing a beach chair to sit outside if you intend to wait on your car. Because the waiting area only has two chairs. read more

Here I go again! I can not say enough about Duane's Dealer Alternative. I wrote a review 3 years ago about how wonderful this shop is. I have watched them grow but keep the same top notch honest service. How honest you ask? How about I brought my car in for brakes and they told me I did not need them yet! I NEVER would have known that and they totally could have taken advantage of me but did not. They replaced an ABS sensor on my car today and a front wheel sensor but told me that one sensor in the windshield could only be done at Volvo...again honest. Everyone that works there is wonderful and I will never go anywhere else unless I have to go to Volvo for something because Duane says I do. Oh, and did I mention the garage is so clean you could eat off the floors? DO NOT GO ANYWHERE ELSE BUT HERE! read more

Thanks Duane for getting my RR Racing Bazooka installed on my IS500. He went through the process with me for how he installed it and was super thorough with his tried and true process. Definitely go here for your car needs. Especially if you have a Toyota or lexus. Kim at the front was also great to work with and speak to read more

Took our Lexus here for 90K service. They thoughtfully evaluated then updated elements needed. Communication was easy. We will be bringing our vehicle back in for tires & breaks. Reasonable on pricing and don't push products. Thanks for a hassle-free experience! read more

I needed an oil change for the Lexus and wanted nothing to do with either Lexus of Clearwater orTampa after some bad experiences. After doing some research on several review sites Duane's kept coming up as a positively reviewed Lexus specialist. While all I needed was an oil change, in the grander scheme of things I was really searching for a trustworthy service shop for all my future needs. Finding true qualified professionals who are honest, priced fairly, and do what they say is a near impossibility. The gentleman servicing my vehicle was a long time Lexus technician and knows the brand inside and out. Full synthetic oil change, done in under an hour, at a fair price. They service Lexus vehicles from oil changes to major engine overhauls. I think I've found a new home for my Lexus service needs. Very professional and pleasant to deal with. Why can't all service shops behave this way? read more

Duane and David are the best in the business, these guys have combined over 30+ years as mechanics. They specialize in Lexus but they work on just about anything. I took my car to Lexus to get normal maintenance done in the dealership quoted me $1200 after I took it to Duane the total price out the door was $415.00!!!! Not only do they do good work but in my opinion which is the most important part when dealing with any auto mechanic is they're very honest, truthful and they communicate extremely well with their customers. If you need work done to your car look no further! You've found your mechanic for life. read more

I took our 2018 Lexus es350 to Duane's Dealer Alternative recently for 36-month service. After losing confidence in the local dealership that I purchased the car from, I started searching for a new mechanic. I decided to try Duane's and I'm kicking myself for not trying them sooner. It just doesn't get any better than Duane's. They offer fair pricing, by honest, factory-trained technicians....and on top of it all, they're really nice people. They actually phoned our home one week after the service, to make sure we were happy with the work done. I highly recommend this business. read more

My 2012 Prius V (90,000 miles) brake light and ABS light came on. While they were quick to diagnose, the original quote came in @ $2,900 to replace the actuator pump and some other relevant items. Within 20 minutes, they called back saying they mis-calculated the costs and it went up to $4,300. We chose to have a second opinion and when I came into pay the diagnostic fee ($144) and pick up vehicle, Duane the owner popped in the office without even inspecting the car and looked at the paperwork and phoned us 15 minutes later saying I actually didn't need the actuator pump and could repair the brakes without the it as the brake pedal didn't go all the way down to the floor, lowering the price back down to the original price. After checking with Toyota, fixing ABS brakes ALWAYS requires both parts (actuator pump is a MUST) and doing the half repair would put me at risk for repeating the whole repair down the road and it is never a proper repair without the pump. So angry they'd jeopardize my safety to half fix my car only to need a complete repair down the road. Not happy about this unfair and unsafe diagnosis. read more

So happy I found this place! Every staff member I encountered was super friendly, including the owner. Got an oil change done in my Tacoma and the price was super fair. Also discussed some things my truck needs in the near future, and they really helped explain everything clearly. As well as helping me plan what to do first. Can't recommend this place enough! read more

After years of feeling like I wasn't getting the best service at the Lexus dealership I went to Duane's. He discovered some things that hadn't been done properly by the dealership and fixed every single problem I'd been having. I TOTALLY trust this guy and his service team! read more

Honest, responsive and straight-forward. Great experience - I would trust Dwayne to repair my car ANYTIME! I was having intermittent problems with the air-conditioning on my 2006 Suburu Outback that my regular mechanic couldn't diagnose. After about 10 minutes it would just blow ambient air. Dealer repair estimate: over $1800. Dwayne replaced a relay. Total bill for parts and labor was $110. The air-conditioning has been running great for over a week now. Great experience - I would trust Dwayne to repair my car ANY TIME! read more

Took the 2003 Lexus LS 430 with 255,000 miles in for service and, she still purrs like a happy cat. A remarkable automobile so I am picky about service and Duane's took care of everything on time and at a fair price. May give them another star after a little more experience but, for now, it was as advertised, very good. read more

I was in the market for a vehicle and noticed a Lexus LS430 online a few years ago, therefore seeing one online recently for a reasonable price, I decided to call Duane's automotive to obtain an honest opinion about the vehicle from the masters themselves who've been here before and after this car, therefore I valued their opinion. After Duane gave me peace of mind about the craftsmanship involved with the LS430, I decided to purchase it. I proceeded to bring it over to the shop as soon as possible for a proper inspection. The results came back very well with minimal problems. Between Duane, Len, and Lenny, these gentleman started off with transparency, their intentions with the business relationship, and overall what to expect from any service they would suggest and provide. If they recommended something they showed me, they educated me, and most importantly as a consumer, they empowered me to make an informed decision without making me feel obligated to do it. When they said "this is the problem" they meant it and fixed it. After bringing it in about 3 times for alignment, weather stripping, and a clunky noise concern, they've provided me utter peace of mind about my vehicle and fixed it with a smile! Seriously, if you want honest work go to this team of fantastic people. Keep this in mind when doing business with these people... You get what you pay for and that's honest work. Every dollar I spent was worth it to drive home with a smile on my face! I'm beyond confident that any concern I have with my vehicle, they will provide me an honest evaluation. They treat you like family which is something I noticed isn't so common in the mechanic world anymore. read more