We hired 804 Restore to do an epoxy floor in our basement and it was the worst decision we ever…read moremade. There were seams in the floor, mind you these types of floors are supposed to be seamless. Areas that started bubbling up less than a month after install. No protection of surrounding walls and windows so there is exoxy splatter all over the place. A one year warranty was offered and after notifying Scott and his team about the issues he pushed off the repair work to almost the end of our year warranty. I'm assuming he did this in an attempt to get any additional repair work out of the warranty period. If you care about quality, peace of mind and an honest contractor then do not hire this company for anything. If I could've given less than one star I would have.

In addition to beautiful work that Scott takes great care and pride in, communication was always…read moretimely and pleasant. They worked hard and were consistently thoughtful (taking care to park so as not to block me in, for example) and thorough. So glad I found 804restore!

Our house was a total loss from a fire. The best decision we made during this complicated time was…read moreusing RVA Restorations. They empathized and really cared about what we wanted for our home in the rebuilding process. We were able to take our time and never felt rushed to make up our minds about reconfiguring the home or deciding on something such as the finishes. We would also like to add that they really know their way around all of the intricacies that the insurance company can sometimes make even more difficult. These guys our great. They truly delivered on our dream home!

If you enjoy total aggravation, hire RVA. We were told it would take 3 to 4 months before our house…read morewould be done. No, it took 11 months because we had to fire RVA Restoration due to their incompetent sub contractors and an argumentative superintendent. If you choose them, be prepared to oversee everything they do or you will be sorry. They don't even deserve ONE star! We made the unfortunate decision to choose this company for restoration work. They are highly unprofessional and incompetent. Do not make the mistake of thinking they will finish your project skillfully or on time. You are better off finding qualified tradesmen specializing in specific areas, who care and take pride in the work they do. This company is nothing more than an embarrassment to the industry. They will do low-grade work and leave your home worse off than it was.

Quick reply with a quote / visit and then scheduled work. Good detail on the quote and fair…read morepricing. Jason is a good guy too and easy to work wiith. Highly recommend.

I had a door that needed to be reversed. We got an estimate…read moreand it was a fair price. Communication was easy, the work was done nicely and everything was cleaned up. There was a small issue with supply chain but that was out of their hands. I'd hire this company again in a minute.

Came when they said, did the work that they said, in the time that they said, for the price that…read morethey said. With the difficulty finding reliable contractors in Richmond, we highly recommend.

my dryer vent hasn't been cleaned all the way about a month ago RVA duct cleaning came to do duct…read morecleaning and can't finish the job on time bad review don't recommend this company

Absolutely flawless service. Great response to the Yelp "Get a quote." Great follow up…read morecommunication to schedule once I said to book the job. Called before arriving and arrived on time, and took care not to track mud in. As for the job itself (garbage disposal replacement) the service tech tried to unjam the old one first (which would have saved me money) but came to the conclusion the old one was toast. Installed a new one quickly and cleanly. Price was exactly as quoted. As he was boxing his tools I asked if White Glove did any water quality testing and explained a problem I suspect I have on my supply line. He offered to take a sample on the spot that would be sent off to a lab. He quoted me a price and said I could pay in a week when the sample came back. How much more could I ask for? Great first experience with White Glove. They are at the top of my list for future needs.

Last week Nick came out to my house to do my Bi--annual service on both of my heating and A/C…read moresystems. I've had many techs come out to my house over the years but Nick was one of most professional and knowledgeable techs I have seen. Extremely friendly, knew what he was doing and took the time to explain things where it made sense. I was actually going to go with another company for my next years annual contract but after meeting Nick and watching him go about his job, I'm staying with White Glove. You might find a few companies cheaper than White Glove but by sticking with them, I know I'm getting my monies worth. Thanks Nick for your professionalism and your work ethic. I wish there were more guys like you out there.

Peter was here on time and he diagnosed the low pressure issue. The last company installed the pipe…read moreto the hot water. Came back and using the same pipe over tensioned it and it broke. Peter fixed it up, put in a better faucet with a water return cup on top. We are good to go. Thanks Davis and Green for hiring good people.

Set up an appointment and they gave a two hour window ( lost two hours of work) but they didn't…read moreshow. Called them back and office said we were never on the books. Lost a new customer and we had a plumbing issue plus a remodel in mind. Not the way to do business. Would definitely NOT recommend.

A++ We were in an emergency situation with no air conditioning going into the weekend, and Steve…read morecame out right away and fixed our problem more or less immediately. Highly recommend!

I have used this company for many years without a flaw. Steve is prompt, works quickly, and is…read morethorough and reliable . He has earned my highest esteem; 5 stars are not enough. Friendly, honest old style service.

I messaged on Saturday via Yelp and after a first automated response was still awaiting feedback by…read moremidweek, and I already had quotes from two other businesses by that point. When I did finally receive a response, they told me to reach out directly via their website which puts into question the status of the Yelp Guarantee for going through the Projects process. This seemed to indicate to me that the text in their automated response on Yelp Projects has not been properly updated to reflect how they want potential clients to request estimates. I can appreciate they have a lot going on but if this is how they treat you when they are actively courting your business, I find it difficult to believe they would be much better once they have already secured it. FOLLOW-UP PURSUANT TO BUSINESS RESPONSE: I appreciate the nuances of the Yelp Guarantee may be open to interpretation in terms of when it applies. That said, if the business chooses to be included in Yelp Projects, they should be willing to handle requests therein or at least set up a consultation through it, otherwise the Yelp Projects $2500 guarantee may be in jeopardy. The additional response from them indicates that only a quote is required to seal the deal so to speak, but I did not receive that at the time I was asked to reach out via their website, so it is entirely possibly they would have applied this later and be within the terms of the Yelp Guarantee. I have no way to know if that would have been followed since I did not pursue further contact with them after that point, though I will give them the benefit of the doubt that they would have made good on the guarantee through the process or through their business insurance if a work quality issue has transpired. When I initially made the request I had a two week span of availability for the actual cleaning to be done (though I mentioned ideally this would be to action the following week), and only because Juliana's took 3 business days to get back to me to tell me I should reach out directly did it appear to be an "expedited request". I am glad they have so much business that they can afford responses like this and be unavailable for service but if this were the case then that would have been a benefit to know from the outset so that I could have ruled them out as a candidate immediately. Considering most folks don't have more than a few weeks between closing on a house and moving in, and I personally reached out to them a day after my closing, I do not see any path I could have taken to reach out to them sooner. Juliana's notes in their added response that I did not actually enlist their services, which is true, though Yelp policy is that a review may take place so long as there was a consumer interaction/experience, which there was in this case.

Ritzy and Sandra did an absolutely phenomenal job. Our house honestly hasn't looked this clean…read moresince the day we moved in. We have a long-haired German Shepherd, and his fur is always a challenge -- but after they finished, there was no trace of a dog anywhere. I was genuinely amazed. They were thorough, detail-oriented, and clearly took pride in their work. Every room felt refreshed, spotless, and thoughtfully cleaned. This was a true deep clean, not a rushed surface job. 10/10 experience -- I would absolutely request Ritzy and Sandra again and highly recommend them to anyone looking for top-tier cleaning.