The locally owned Duluth Motor Vehicle license office on Grand Avenue provides wonderful customer…read moreservice. They were knowledgeable about vehicle title transfer process. I just explained my situation and and they ran with a state option to get the ball rolling.

I brought my Kia in for the hydraulic sensor recall repair 2-1/2 weeks ago because they got the…read morepart in to complete the repair, not because my car was showing any of the adverse effects of being affected by the defected part... at the time. My car was in perfect condition. No problems with my car, ever. This visit was a very quick and efficient. At the front service desks, there were at least 3 people. The lady who helped me was friendly knowledgeable and even called me a Lyft to get me home. I know realize after reading the other review, they also didn't ask me if I needed the Lyft again or help getting back to the dealership to pick i up my car? My car was completed in 3 hours. I had my own ride to bring me back to pick up my car. Because this was a recall repair there was no charge. I was told that I didn't have to wait longer than a 2- weeks for the appt because it was part of the recall. I thought they weren't booking it til Feb? Now my every time I drive my car I smell a severe burning smell like something metal is melting under the hood. Recall: This is the same notification in the recall that warned owners to keep vehicles parked outside and away from structures until remedy can be developed to address the fire hazard that's near a hydraulic engine control device. Quite comforting, right? When I finally got a call back from Kia about my car smoking, ( it took an entire 7 days for somebody to reach out to me after I filled out the service request online ) they said they cannot schedule my car for an appointment until February. What? For an incomplete recall repair? They said just bring it in if it starts smoking or burning smell again and we'll do a diagnostic. So, when I had brought my car back to the dealership after 2-1/2 weeks, they said they couldn't create a ticket ( meaning he could check me in if there wasn't an apparent reason for the service request) for it because it was not actively smoking or active burning smells at the time. Mind you... it was windy outside and the car had already been sitting for 15 minutes while I was standing in line inside- after there was nobody to help me and the two people that were there before me. It was 3pm. So, he said I had the option to leave my car for a "Diagnostic that they can run ( Yes please) but .... I will have to leave my car with them for about 14-days to allow a diagnostic to be done on my car". What? Will they supply me with a rental car? No. Will they reimburse for a rental car? They can't say. Wow. I could not afford that option. They did thank me for my patience. I have no choice but to drop off my car and borrow another in the hopes they get done sooner? Otherwise my Kia may catch fire at any given time. Again, comforting to have such a reliable vehicle.

This dealership only exists to separate you from your cash, and waste your time. Absolutely the…read moreworst, incompetent dealership I've ever I've had the misfortune to deal with. Go to Rice Lake, WI or the cities of you need to see a Kia dealership. Been using this dealership for the many Kia recalls, but every time (5-6) they always waste your time and have been left with more repairs to fix what they do not care to fix.

What a pleasure to find mechanics as honest, friendly, and knowledgeable as these guys. I'm from…read moreArizona, visiting Duluth. I'd like to take Perfect Timing back with me! DJ Parry

My boyfriend and I were traveling in Duluth. Almost four hours away from home and our car broke…read moredown. We called so many places and perfect timing was the only place that said they could get us in right away. They used their personal car to drive us to a car rental. I can honestly say I have never met a nicer group of people. They did an amazing amazing job on his car and helped us save so much money. Truly an amazing place with amazing people.

I've used Twin Ports multiple times, including hitting the carcass of a dear that was hit by a semi…read morein the next lane. The were preapproved with my insurance; they offer a courtesy car when available, and they can use insurance to secure a rental (instead of wandering up to Enterprise). But most importantly, as someone who is not confident with cars or insurance, they take the time to explain things. And friendly very friendly.

Eric and the guys were super easy to work with and did a great job on my Audi. Got me in right away…read moreand gave me a good loaner car. Great service at a great price.

I would give them 0 stars if I could. My experience with Benna Chrysler Dodge Jeep and Ram had…read morenever been an issue until my last oil change on February 4th. When I brought in my Pacifica for an oil change and tire rotation, I was told that the tire rotation could not be completed due to cords showing on my back two tires. That was fine. They gave me a few quotes, and I went along my way. They gave me copies of my invoice, and the quote, but did NOT give me a copy of the standard multi-point inspection done at every other oil change. That should have been my first red flag. My husband didn't trust the work performed due to a lack of an inspection, so we took the van to our friend who is a certified dealer tech, names will not be mentioned. February 8th, we got the van in the air to replace the tires. This is when our friend found out that we needed rear brakes, measured at 0mm, and front brakes. The fronts were around 4mm on the outer pads and 0mm on the inner pads, stuck caliper pins. The shop let me leave with a major safety problem, a lack of brakes. This was NOT mentioned to me at the time of my oil change. Mind you, it was only four days between the oil change and the day the tires were removed. After the work was done on my vehicle, I attempted to contact the dealership to get a copy of the inspection that should have been done and given to me at the time of my oil change. I had requested it to be emailed to me. When they did email me a copy, they emailed me a copy of the invoice, NOT the inspection I had requested. It took 3 phone calls and 2 days to finally get a copy of the inspection. The service department claimed they were having computer issues at the time, which is what delayed them sending it. After I received the inspection, I sent it to my husband. He called and spoke with Rob the General Manager on Tuesday afternoon and Al the Service Manager twice on Wednesday. The service manager recognized the faults at play and blamed the lube tech for the failures, the dealership management never took accountability or responsibility for this scenario. The Service Manager stated that the lube tech, Gabriel Vuorenmaa, looked at the brakes with a flashlight and said the brakes looked fine. The Service Advisor, Lori Carignan, should have caught that the Lube Tech did not perform the multi-point inspection and thus failed her job too. The Service Manager told my husband that they don't do brake inspections, and the lower half on the inspection on every car that comes through the door, because it's too much work for them. (I know for a fact they do indeed complete brake inspections because they had told me previously, the my brakes were getting low) During the first phone call with Al, my husband was told that they would not refund our visit or assist us with any of the emergency brake repairs that were needed that same weekend, but they could offer one free future oil change. Al was told that just wouldn't be good enough due to the circumstances and was asked to speak with the GM about this. The GM is who told Al to offer one free oil change. He did however call the GM back and they upped it to three free oil changes! An estimated value of $240 of services just didn't sit right with us as we can no longer trust their service quality or word. I drive with my two kids (12 and 6) in that vehicle, and I will never put their lives in the hands of this dealership ever again.

The parts department employee I had the misfortune to have to deal with was the most…read moreunprofessional, rude person I have ever talked to. He was very upset with every question I asked, not interested in helping me at all. If this is how they train there employees to represent their company I will never consider a vehicle purchase there. There needs to be some actual CUSTOMER SERVICE training!!!!

New Duluth Auto has earned my family's trust over and over again. You can call them a year or years…read moreafter buying a car from them, and the same people who sold you the car will answer your call and help you with your problem. Great value from honest local people.

We have had excellent interactions with the staff at New Duluth Auto. They took the time to answer…read moreall of our questions and concern, patiently. There was no pressure to buy. we appreciated their honesty and will definitely buy our next used vehicle from them. Wendy Morreim, Brainerd, MN

I purchased a electric fuel pump for my 1950 Ford. Not long after I installed it it quit. I had to…read morepay the $10 to return it. I was shipped another one which failed again. I called & they said to ship it back. I paid to ship it back again. After several weeks I called to check the status of it. Rod told me that their supplier had gone out of business & they would not supply me w/a replacement ,but also they were not going to refund my $73.70. Don,t buy from them !!!

I purchased a carburetor kit from them but the base gasket and both needle valves were incorrect…read more I have a '59 Cadillac, the kit was to cover '57 - '66 carb's. My car uses the regular needle valves (2) and that is what my Cadillac shop manual show but the valves I received are not needle valves and won't fit my car. Since they say I opened the package they won't return the kit even though my manual and my car's needle valves show they sent me the wrong ones. So I'm out $28.50 and will have to purchased a kit from a reputable shop not this one !