To the Coconuts Cleaning Team, I wanted to recognize Cody…read morefor the exceptional service he provided. Not only did he do a phenomenal job, but he was also personable, professional, and made us feel comfortable from the moment he arrived. In a time when great customer service seems harder to find, Cody reminded us that there are still people who truly value hard work, integrity, and treating customers the right way. He is a tremendous asset to your team and represents your company exceptionally well. We recently paused our membership due to a family member's illness, but after the experience we had with Cody today, we'll absolutely be reaching out in the near future to reactivate it. Employees like him are exactly why customers stay loyal. Please pass along our sincere thanks and appreciation to Cody. He made a lasting impression, and we're grateful for the outstanding service

First off I want to give credit that the two technicians that came into my home were very polite…read moreand professional when they were speaking to me. The customer care/routing managers I spoke with over the phone all very polite. However I would never use this company again nor would I recommend them to anyone. I was quoted $300 to clean two area rugs. I had a giftcard that covered the amount. The technician that came into my home took maybe 10 minutes to clean both rugs and complimented on how clean they already were. He left and that evening my dining area rug had brown dirt spots running down about 1/4 of the rug. My rug was cleaner and white BEFORE he got there. The next day the company called and asked how my service went I explained that my white rug is now brown and they quickly wanted to make it right. I sent them pics and they got me in the schedule the next day. Great right?! I was impressed. My appt was scheduled the next day between 10 and 12. By 11:45am I called and they informed me the tech was finished and on their way. 30 minutes later I called again and they informed me now that he was "finishing up in Chandler and is on his way." I'm like you said he was on his way 30 min ago so is he or is he not? They put me through to the routing manager and he said he's on his way. I asked did you speak to them because no one has called or texted that they are on the way. You said 30 min ago he was finished and on his way but now it's "he's finishing up in Chandler?" I'm in east Gilbert. He said I'll call him now and get an ETA. Great thank you. Gets back on the phone and now he's coming from Mesa? Like what the heck?! You said he was in Chandler and now it's Mesa? Routing manager says my appt is being bounced around different techs. I have never heard of that? It's almost like if I hadn't called no one was going to show up because literally no one showed up until I called twice. It's now 12:45pm. Tech shows up-again super nice young man. Spent maybe 8-10 minutes on the rug focused on one specific area. That area is clean now and white again but he neglected the other 1/2 of that strip that was still brown. Ugh. I will never use this company again. And I'd encourage anyone thinking about using them to run! They will ruin your carpets and leave jobs 1/2 finished with brown dirt splotches all over. If I'm gifted a gift card again it's going in the trash.

They did a great job! Showed up exactly when they said they were going to. Reasonable pricing and…read morewere friendly.

We were very impressed with how professional and polite Jeremey was. He even called to say he was a…read morelittle bit late with car troubles, which was nice. He was very informative and kept us apprised of everything he was doing and how it worked. The carpets looked better than we've seen since they were brand new. The price was extremely fair. Definitely give Jeremy a call and we will be using them again next time as well.

They did a great job! Early, on budget and explained everything he did. Very pleased with result!read more

I had Robert come and clean two 9x12 rugs a runner and 2 oversized chairs and an ottoman. I called…read morehim and he gave me a quote over the phone, and was very reasonable. I made an appointment and he called before he came and he was right on time. I didn't have a lot of hope for them because my carpets and chairs were very dirty and being 8 years old had some ware on them. To my amazement they looked almost new. I could not believe what an amazing job he did. I had him take the rugs out on my driveway, it was much easier and they dried in less than an hr. ( it was around 110 degrees out which of course made a difference in drying time. ) He took his time was polite and professional. I picked him because he had no bad reviews. How many companies can say that. If you are looking for a good carpet and upholstery cleaner I highly recommend him. He will not disappoint. I will be telling everyone I know what an amazing job he did. Thank you Robert.

They did a good job and were professional. Reasonable price. Easy to deal with. Pleasant people…read more Will use again

Two story house with carpets in 7 rooms and on stairway, upholstery cleaning of 10 dining chairs, 3…read morerecliners, and 5 sofas. Ordering was fast and easy, arrived on time and worked tirelessly for 8 hours. Carpets dried soft and fluffy with no odor. I loved having only organic materials used. Would highly recommend.

Answered the phone when scheduling. Showed up at the prescribed time and day. Very professional…read moreand reasonably priced services. Would definitely use tehm again.

Wonderful company! I needed my whole home taken care of and needed it quoted pretty quickly. Cade…read morehimself reached out and quoted me fast. Out of the 3 companies I've used for my carpet & tile I can honestly say that Cades team has done the best and most thorough job. Cade made sure to reach out after the project and see how everything went. 10/10 all throughout the process. Will definitely use them again and would recommend to anyone!

I can't speak highly enough of the quality of service. Our before and after is amazing. Beyond…read morehappy with the product.

Very easy to work with and did a wonderful job of deep cleaning our carpets. We found their prices…read moreto be very reasonable as well.

Excellent work. Tile floors were terrible looking over time after I used Rejuvenate wax on them…read more Always looked scuffed and dirty. Nothing I used to clean them worked. After Vickman Flooring came and removed all the residual wax, they look brand new. Also had 3 rooms of carpets cleaned and they look great. Great communication, arrived on time, used corner guards on all baseboards. Highly recommend them.

They did a wonderful job on old stains and carpet that hadn't been cleaned in years. I will…read morecertainly use them again.

Great experience with this company. They were very responsive and upfront with pricing. They…read moreconfirmed service the night before, let me know when they were on the way, gave me options for Scotchguard without pressure and were careful with my furniture and did an outstanding job. I am very pleased and can highly recommend this company. Update: We wrote a check for more than the amount owed and the my actually called us to let us know!! We might not have caught it but they did and were quick to flag it and refund our money. That speaks to integrity on top of great work and I am so thankful! I wish I could give them more stars!

They did a great job! Very easy to work with and good communication. Rooms look great!read more