I am not sure about the medical staff here but the administrative staff is incompetent. A month ago, I booked an appointment with a doctor who, on their website, said they were not taking new patients. When I asked the woman who was booking the appointment if the doctor was taking new patients, she assured me they were. I spent 17 minutes on the phone booking the appointment and asking questions. On the day of my "scheduled" appointment, I called to confirm my appointment, and the person answering the phone said I did not have a confirmed appointment and the doctor was NOT taking new patients. If the staff answering the phone can't do their job, then how can I trust any of the staff here. read more

It is a nice location. Everyone working here is super nice and helpful. Met my needs and more.

I have been a patient of this practice for over 20 years through a rotation of ever-changing physicians. I have generally good health and usually see the doctor just once a year for a "get 'em in, get 'em out" physical. My latest PCP for the past few years has been Sarah Hartung. She does not come off as a caring physician, but rather lacks warmth and I feel like a part of 'assembly-line' doctoring whenever I have an appointment. She does not listen to my issues, nor does she offer solutions. Recently I had a moderate to severe case of Covid. I called the practice for help with nausea but the 'nurse' Crystal refused to let me speak with the doctor unless I set up Zoom on my phone and had a video call with her. Being quite ill, I was in no condition to set up anything on my phone and consequently was given no help from the practice. No help. Why do I have a 'primary care physician' when I cannot even have access to her in cases of illness? I will be searching for a new primary care physician at a new practice. I would not recommend this practice read more

Don't be deceived into believing that the doctors and nurses working here are in any way competent to provide medical care. They are no better than shamans believing in portents and magic objects. The licenses that were bestowed upon them are worthless. You'd be better off receiving medical care from a veterinarian. read more

Nice facilities. However, I don't find that the doctor listens to concerns. Sadly, I think this is one of those practices where you have to diagnose yourself, and then spend lots of time and money to get them to listen to you. read more

Very accommodating, thorough, professional, and caring. I have had great experiences with all doctors at the practice. Highly recommended.

They are alright. Nice facilities with a big waiting room. You can get x-rays and blood work right at the clinic, and Duke has a nice web portal where you can view your records and schedule appointments. The doctors and staff are friendly. Main issue with them is wait time. There was one instance where I was brought inside to a room and waited there for an hour before the doctor showed up. There was a snow and ice day the day before, so many appointments got rescheduled to my day which I can understand, but they should have told me that the wait was an hour. If I knew I had to wait that long, I would have rescheduled for another day when they weren't so busy. read more

Dr.Sabana Pathan is a very odd person, she is extremely condescending and un-empathetic. She would not give me ANY medication?!? I just moved from out of state, and I was shocked that she wouldn't fill any of my medications. Dr. Pathan went out of her way to deny me medications, I told her I have trouble sleeping and she said "no" "nope" no medication for that! "Try to relax" I literally cried in my car after meeting with Dr.Pathan, I was so offended and belittled. If you are looking for a compassionate Doctor, please avoid her. read more

I have been going to Duke Primary Care since we moved here two years ago. My older mother used Dr Michael Richards as well as myself and my brother. They also have a doctor that can handle pediatrics but my daughters are teens so one pediatrician works for us. In an emergency, we can go to Duke or the Duke Walk in clinic and all of our records stay in the same system. The offices are very nice and spacious and I never have to wait a long time in a full waiting room of sick people like some offices. Dr Richards is knowledge, thorough, and blunt which I need. Lol read more

Duke Primary Care Waverly Place - Medical Centers Near Me - Cary, North Carolina

Went in for physical and scheduled appt for follow up blood work. Haven't had the later yet, but rcvd. $441 bill. I clearly scheduled a physical (No charge/preventative). I checked in saying I am here for physical. I communicated to nurse and Dr. I was there for physical. Now I receive a bill and they said nothing they can do because of drs. notes? The Dr. evidently decided to do something completely different and make notes about my seeing a Neck/Spine Specialist. Not why I was there, she was going over my paperwork. This was to be a no cost appointment. Now Office Mgr. says, sorry, can't do anything about it. Completely wrong. They just want your money. Now I'll never get the care I need or blood work because I don't want to get another bill. Run the other way, unless you want them to bill you incorrectly. read more

I've been a patient here for years. I've had consistent problems with the clinical staff and Dr. Pathan. I had an incident last year around this time when I needed a medication renewed and the nurse I talked to on the phone renewed the wrong medication but told the nursing staff and doctor that I specifically asked for that medication. How and why would I specifically ask for a medication I've never heard of or taken? Also, I had to take time off of work to go to the appointment about the medication and they rescheduled my appointment twice, so twice I had to switch the time I took off of work because of their inconsistency. Not to mention they call an hour BEFORE the appointment was supposed to take place. I spoke to the clinical manager it was the most insincere and life draining conversation I've ever had. These people do not care at all. Then I have another appointment at 9:40, 10:40 rolls around and I haven't been seen by Pathan yet. Dr. Pathan lacks bedside manner, and time management. When you read the other reviews about how she makes you feel stupid and uncomfortable just know those people aren't lying. I would never recommend this facility. The only ones that seem to be decent are front desk aside from that everyone refuses to be ACCOUNTABLE, and polite. Even the managers don't know what they're doing. read more

I very rarely write reviews but I think my doc deserves a review that highlights his compassion and professionalism. I moved to Cary over 8 years ago and followed Dr Gagliardi from his independent practice to Duke. I was afraid he would change and rush like most docs do with large practices. He hasn't changed, still listens to every concern and addresses everything professionally. I'm very happy with the office staff and medical staff assisting him. I'd highly recommend this practice and Dr Gagliardi. read more

Dr. Michael Richards is a great doctor. He's a very knowledgeable physician. Just as importantly, he takes the time to get to know you and understand the issues you are having. Dr. Richards is the type of guy I'd invite to dinner with my family and trust with any medical problem I'd have. The reason my rating is only two stars is due to the carelessness of the admin staff at Duke Primary Care at Waverly Place. Another doctor on their staff suggested that I see an ENT specialist about an issue that was concerning. It took the admin staff over a week to put me in contact with one. The date and time of the last two appointments I made were confused. When I showed up the receptionist told me that my appointment was scheduled for another day and my doctor was on vacation. I explained that I specifically scheduled the appointment to align with my day off from work. The next time I showed up the receptionist argued with me that I was two hours late. I showed her the copy I was given of my appointment and she said that it must have been rescheduled and I was too late to see the doctor. My wife and two kids have had similar experiences and already found new primary care doctors. I have been reluctant to make the change until now because I really like Dr. Richards. It's a shame that their admin staff operates like this and be rude at times. read more

Dr. Stadiem is pretty cool. Sometimes the wait is too long, but he seems to care. You kind of have to appreciate that he's getting older and has been at this for a long time. :-) It is impossible to get a referral with these people over the phone. Try the portal...it is certainly much faster, and I find that they are more attentive. There's a nice spacious waiting room and the MA's have always been pretty pleasant as well as the lab techs. I'd recommend this practice to a friend. read more

I've had numerous doctors appts here in the last year and have had excellent experiences every time. I've gone in for allergies, stitches and a general check up. I've always gotten in right away, the nurses were great and I never had to wait in the waiting room more more than 5-10 minutes. read more

Liked my first doctor, she left. Do not like the other doctors. Insurance filed incorrectly, almost 3 months later and not fixed. Mistakes happen but you fix it. Customer Service is BAD. I am not hard to please, spent 16 years with my last doctor. read more

I went here a few times and saw Dr. Pathan who was extremely unprofessional, judgmental and not at all conscientious. My experiences with this Dr. left much to be desired. I saw another Dr. there who was ok but I really disliked Dr. Pathan and I do not recommend her if you are going to this facility. I personally am going to find a different PCP. read more

I have been a patient for a few years now and in the past have been pretty happy. This last time, not so much. I went in for may annual physical and waited 40 plus minutes past my appointment time only to have them rush me through the appointment in less than 15 minutes. After that I had to go back out to the lobby to wait again to have blood work drawn. The results for my blood work were posted to my online account. I had to use Google to try and figure out what they meant. I noticed that my cholesterol was significantly high, but received no contact from the Dr. I contacted them and was told to just change my diet. I'm 40 years old with a family history of heart disease and the only answer is to change my diet and exercise without even asking me what my current diet is as I do eat pretty healthy. The nurse was borderline rude as well. I noted that I would prefer to have blood work drawn before my appointment so that they could go over results with me during my appointment and was told that this is not how they do things and that if I didn't like it I should find another provider. read more