As a diagnosed epileptic, I found my new patient appointment with Dr. Ryan to be very dismissive of…read moremy condition. I have had seizures from a very young age. Eventually, they tapered off in my teens. I still have very vivid memories of these events. I have once again been experiencing them almost a decade later. Dr. Ryan immediately dismissed my concerns and suggested that maybe I am having night terrors or sleepwalking. I should have listened to the reviews here before booking. Everything written in them is true. Save yourself a trip and find competent neurologists who BELIEVE their patients. Step one to a great doctor patient relationship is listening. Anyone who has a full body seizure with shaking and drooling and is not coherent and has diagnosed EPILEPSY might just be an epileptic. Which by the way, epilepsy is never "cured"...ask the epilepsy foundation.

Best sleep study I've had so far out of 3. The room was very nice. I slept well. The Technician was…read moregreat at her job. She made me feel comfortable and relaxed.

My daughter had a good experience here. We were to arrive at 8pm. They took her back at 8:30. The…read morereceptionist was very kind and helpful. My daughter stated that the technician explained the process thoroughly to her and made her feel very comfortable. They woke her up at 4am and departure was at 5:30. The medical plaza is very clean and orderly.

This place doesn't need one star! I don't know how they stay in business. They don't care about the…read morepatients. The doctor is behind on reviewing paperwork. They are unable to tell how behind the doctor is in reviewing documents. It would have been nice they would have just called let me know what was going on. They can't tell me when I going to get my NEW CPAP machine. My machine's motor (8 years old) is dead, and they expect me to continue to use it. NOW I'm between a rock and hard place if I go to another center.

The home test is just a scam to charge you more money. They can't really tell much from it because…read morethey can't tell if I'm asleep or not, and the home test device came off my face several times during the night so whatever information they supposedly got about my breathing was greatly skewed. (Note: my wife is a nurse practitioner with extensive knowledge in applying this type of equipment so be assured that the problems I had were not simple user error.). They said that the total cost for me would be $250., and in the end, that is all it cost me. After I paid the $250 for the home test, they tried to bill my insurance company $1300. My insurance company did not pay this, but this company never sent me a bill. They were apparently just fishing to see what they could get from the insurance company. A death in my family caused a delay for a few months. on my part, so when I tried to arrange a real sleep study they told me that it had been too long and I would have to repeat the home test. I told them I wasn't going to do that and to just forget the whole thing. They backpedaled and decided that perhaps they could use my original test results after all. The gentleman who conducted the actual sleep study was pleasant and professional, and he tried to make me as comfortable as he could. Then I waited a few weeks hoping to hear some word on my results. I called the office and was told that my results were sent to my doctor and that I should call her for information. That is a very specific instruction, so I called my doctor and she knew nothing about it. Her office had not heard anything. Eventually I got a call to come in for my cpap. They first told me that my insurance required that I rent the machine for 10 months before it would be covered. Then they told me that I had to go ahead pay for it all up front, no rental required. They didn't seem to really know what to do. They acted surprised that no one had contacted me about my sleep study results. I told them about the instructions to call my doctor, but that just confused them more. They set me up with a device and tried to get me to subscribe to their program to get new face mask every two weeks or every month. I noticed that in their office they were distributing those copper infused elastic bandages. That are supposed to magically fix your sore joints or injured muscles with the mysterious power of copper. With the lack of communication, the confusion about my results, the very specific misinformation about my results, their further confusion with the rental/nonrental, the attempt to get more money from me through a repeated home test and their expensive subscription program, and the obvious QUACKERY regarding the magic copper bandages, I knew I didn't want to deal with them any more. I felt like they were next going to try to sell me a time share or maybe a warranty for my car. I took the cpap machine I paid $1000+ for, got prescription and my records, cancelled the "follow up" appointment they had made for me, and I left, planning never to return. Since then they have tried to bill my insurance company several times, still never attempting to send me a bill. Just like with the home test, they don't want to fight with me about a charge. I don't think they want me involved with what they are doing. My insurance company representative agreed that it looks like they are still just trying to suck money from the insurance company without anyone really noticing. If your doctor refers you to this place, I recommend you ask for another option. The Resmed cpap machine works well. If I had a copy of my prescription I could have bought it online for half the price, and supplies are readily available on Amazon.

I went for a lung function test including a 6 minute walk study. First it was difficult for me to…read morewalk 6 minute because of intense pain in my legs and even though I was "allowed" to stop for a few seconds I was told to keep going. After the walk test was done I was told that I didn't need oxygen any more. Not at home or anywhere. (Only to be told later by a different doctor and nurses that I should be on home oxygen until at least after after a surgical procedure. The second test was in a kind of small chamber where the next breathing tests were done. I immediately informed the technician that I am extremely claustrophobic and she said "Everyone else can do it, so you can too. It seemed hardly anything I said mattered. So I pushed through and finished the first test, ending in severe distress and breathlessness. What really made me feel terrible and belittled was something the woman said "Ok, let's try again but stop with all the faces" referring to my facial reactions when I just couldn't breathe out more air into the machine and started coughing pretty bad. That made me feel like a child, or worse, that I was pretending not to be able to do the exercises. And the constant "I have done this for a long time and everyone else do this, so you can do it too." I'm sorry, but that was probably one of the most uncomfortable I felt with medical staff. I will give WakeMed 5 stars across the board because they saved my life and they actually listened. Every single doctor, nurse or imaging technician has treated me with nothing but kindness and respect at every appointment I have. But this was not the case here. (At least in how I personally have felt throughout the appointment.

I had a referral and this place is absolutely the worst. At first I had a Dr. Santos who had me do…read morea home sleep study in which I did and was told I had to do another one for the CPAP machine; I guess to get the right pressure. After not hearing anything for about 3 months, I got a call from another Dr. who stated he was taking over for Dr. Santos. I was told I did not have to do another sleep study for the CPap machine, that he does things different than Dr. Santos and I would be getting one in the mail. This has been over 6 months and I still am waiting to hear from someone. If you want to be informed, and know what's going on do not go here. They do not communicate very well and seems to be a waste of time. I don't understand how professional business operate like this. They should be ashamed. And there is no way to get in contact, the message is outdated with no way to reach a live person.