I am a contractor and have worked with Cengiz Altinordu for over a year now. He is the greatest person to work with. Answers all my questions in full and is very attentive. Dulles Glass is the only company we use because the service, installation and products are top notch. read more

I am very pleased with Dulles Glass. They installed a custom piece of glass in my updated bathrooom. They explained all the possible options to help me figure out what I needed. They arrived on time for the measuring and for the installation. And the price was very reasonable. Team 5 did a fabulous job with the install. read more

I am extremely please with the installation by Dulles Glass. The installers were most proficient and courteous. The gentleman that measured and allowed such perfect installation is to be commended as well. But I must also mention my sales associate Nathalia. She was extremely thorough and precise in her pricing of my installation. Additionally she was very kind, personable and helpful in my decision making. Dulles Glass is the very best . You definitely have a great team. read more

Avoid Dulles Glass at all costs. I learned my lesson the hard way and was robbed of $6,000 and never even received a mirror. Despite my repeated requests, Dulles Glass refuses to refund my request. They charged me $6,000 for mirrors, which come to find out, they don't even make. I specifically ordered custom frameless mirrors, but only after charging me did they disclose that the mirrors can't hang frameless (which was the only reason i needed them custom). I asked to cancel my order before the order even shipped, and Dulles Glass refused to cancel or refund me. The manager tried to manipulate me into accepting a different mirror and or giving me an ultimatum of $500 refund for a $6000 order while proceeding to lie and claim that I signed a "contract" which I never signed or agreed to. I don't know how a business can get away with this level of deception and greed. I've never experienced this level of complete disregard, truly the worst customer service experience I've ever had. read more

To follow up on my initial review, counter to Dulles Glass' comment that cleaning products were the issue I have now confirmed that Dulles Glass improperly used silicone to adhere the mirror to the wall which eroded the mirror. This became clear quickly when the mirror was removed to understand the issue better. Dulles Glass caused the damage by using the wrong products and should concede to the cost of replacing it due to their negligence. I have photos to demonstrate the damage and third parties who confirmed the cause of the issue. read more

This is our third home where we have used Dulles Glass for installation of our frameless shower glass doors. we obviously trust and recommend them to others because of their excellent quality, good variety of options, competitive pricing, and professional, considerate staff. Very pleased with our latest installation of 2 doors. read more

All the staff at Dulles Glass were courteous, professional, and conscientious with the replacement of a shower panel that had shattered from a sonic boom or loud explosion outside. I'd recommend Nathalia and her team every time! read more

Hello! The service, product and overall end result was more than I expected. The quote online and the in-person estimate was all a breeze. So glad I went with Dulles Glass. The product is high quality and you can see it, feel it. I am more than happy with my decision to use them for my shower doors. read more

Dulles Glass - Beautiful glass sliding doors - Glass & Mirrors Near Me - Manassas, Virginia

We are a bathroom & kitchen remodeling company and have been working with Dulles Glass to install custom glass shower enclosures for over 15+ years. The quality of materials and their workmanship consistently amazes us each and every time! Nathalia, who we communicate with often to coordinate the glass installations on our projects, has ALWAYS been helpful and pleasant to work with, which has made our experience very positive! read more

Second time using Dulles Glass for a bathroom redo. Used them for our master bathroom several years ago for both our shower and large mirror, which turned out beautiful. They did an excellent job on our recent smaller job, as well. Our salesperson, Chandler Knapp, gave us unprecedented customer service each time, from ensuring we made the right decisions regarding glass thickness to placement of hardware. We had a minor issue with our large mirror in the master bathroom and Chandler resolved our issue with no negative impact. We would definitely recommend Dulles Glass for any of your shower or mirror needs. read more

What an outstanding experience I had with Dulles Glass with the recent purchase of my glass shower door. The shower door is beautiful. From the initial contact to get a quote, receiving the quote, arranging for the measurement and installation was a wonderful experience. Mr. Robert Hidalgo made it even better by answering my questions the same day. I definitely recommend Dulles Glass for their great customer service and products. read more

An amazing job! Great experience, flexible and super responsive. I am very happy with the end result, and the quality of workmanship that they deliver. Their communication was five star and they left the jobsite absolutely perfectly clean. Highly recommend! read more

It was frustrating to pay for the glass, wait so long for it to come, have it arrive too long and then not being able to return it. The agent on the phone was also less than sympathetic. read more

Great response and service from initiation through installation. They really made the process easy, and the final product is beautiful!

These guys installed my shower doors and hired them through Loews. They came and measured and stated they had to make custom shower doors and do not use Loews shower doors. I already had doors for over 25 years that worked but wanted more better look. This ended up being a nightmare project. First they came and measured a.d ordered custom doors they came and they didn't even know how to put them in. They sent unskilled people many may times. The freaking glass doors cracked and cut our feet and they can never fix it. They open by themselves and water gers on the floor and they refuse to fix it . I would never ever recommend. This company. The management is rude lacks empathy for trusting consumers that put there trust in a company to back the product they make and install. The manager became aggressive and stated he did all he could. Well if you had brand new shower doors that don't work hoe would you feel about it? Do not use this horrible company or you will regret it. They do not stand by there custom work and products. Pure garbage of a company and product. read more

Not happy with Dulles Glass! Don't bother - just go elsewhere. I purchased a small piece of glass for a kitchen cabinet door last week. They did ship fast. But it was wrong - too large. They would not remake it because they said it was within their tolerance- and maybe it was but hard to tell. I offered to send it back and pay shipping both ways if they could cut it a little more to fit - they told me nicely to buy it from someone local instead - they did not think it was worth it for me to do this AND they were going to charge me to cut it as well. I paid them over $80 for a 14"x14" frosted cabinet glass. I did find a local company in south florida called Instant Glass and Mirror and they were great. They cut it while I waited, even glued it into the door and charged me $12. YES $12. Dulles is a rip off. read more

I have now used Dulles Glass for two products. Both were custom design. One was a shelf on full display in our living room. The other was a full length mirror behind a bathroom door hung on the wall. The price was neither the lowest nor the highest for similar products, however the value for the price was superb. I was initially concerned about ordering a custom glass product online. The first experience with the shelf was so positive I had no problem using it for the mirror. The website includes several tutorials on how to install a hanging mirror. Are used the video which was clear to make a perfect installation. Both products arrived quicker than I thought might be the case. Both products were flawless and extremely well packed for shipment. Sometimes mirrors and shelves that are not custom just aren't quite the right fit. This is an excellent alternative to having to settle on a retail store purchase. I strongly recommend this company for its ease of use, tutorial support, and customer service. read more

Terrible business practices. Received a damaged mirror and they refused to replace the broken mirror and several other mirrors are rusting after only a few months and they refuse to warranty their products. I would not do business with a company that refuses to warranty their defective items! read more

No shower yet but so far service has been less than desired. They have my $2000 deposit so I can't say what I want. Hopefully once the shower is installed my opinion will improve. More to come. Update Feb. 24, 2020; I did receive a call from Dulles Glass after my review but didn't update anything until now because the work is completed. The new frameless shower surround is installed and we're very pleased with the results. Looking back the issue I experienced probably could have been avoided if I was made aware what to expect because it all stemmed from me not being aware of the process. And then it was compounded by human error and bad timing that just made things worse. So if you use them make sure you ask questions about the entire process so you're not surprised like I was. I'd definitely consider using Dulles Glass again in spite of our rocky start. All of the workers that came to my house to measure, remove, and install were great. And the finished product is what we expected. So I changed my rating to 4 stars. read more

I can't review based on their production quality because I chose not to proceed with this shop. After receiving an unusually high cost estimate, I explained that their quote was substantially higher than other shops I've contacted. The sales agent told me they were competitive and would price match any other quotes. Low and behold, I sent them a quote I received for the same job, and they declined to price-match. I won't be sending any business to this outfit. read more

Very poor/ rude customer service after my purchase. Would not recommend this company to anyone and would never do business again. I went to this location today because my door seal strip that was installed by Dulles glass tore. I tried to find the replacement part on their website but couldn't find the correct size. I called and asked if they had the seal strip from my master bathroom in stock they said yes and I could pick it up today. When I arrived at the store, they acted like they didn't remember the conversation that I had with them over the phone and said " you know you could have just ordered this online, right ?'" I said I would have but couldn't find the correct one. After I made my purchase, they gave me a seal strip that was obviously too long and I asked can you cut it tot the correct size? They said no they couldn't without any explanation. Absolutely last time I ever do business with the lousy company. ! read more

Top notch company. I wanted to replace my shower door. From initial contact to final installation was three weeks. Everyone I worked with from sales rep to measured to installers was professional. Appointments were kept on time and I was kept apprised of everything that was going to happen. Before the installers left, they explained everything to me and left my bathroom clean. Would highly recommend this company. read more

We recently had one of the panels of our glass shower door shatter suddenly. Dulles glass had installed our doors as part of a bathroom renovation approximately 4 years ago. When I contacted Dulles glass they responded quickly to remove the broken panel and prevent further damage. Although John Flouhouse initially believed that the break had occurred because of a problem with our tiling it was eventually determined that the problem was due to an error in the initial installation. John was quick to accept that it was their error and replaced and installed the panel as well as refunding me for the necessary repairs to the tile that had resulted from the error in the initial installation. It's heartening these days to deal with a company that stands behind their work. Thanks again John! read more

I am a contractor & real estate investor and have used Dulles Glass several times (before the pandemic), had no problems. Recently, we worked with DG again to install a shower door for a house in DC. Other than a new sales rep (The previous rep I worked with, JP, no longer works there), things seemed normal at first. However, once I paid the 50% deposit, things went downhill. They had to remeasure and do a "mock install" to make sure things would go smoothly due to the stationary panel being relatively large. These took two separate visits (not sure why it couldn't have been done in 1 visit), and pushed the install date two weeks past what they originally said. Then the price increased by about $500 without any explanation of what had changed. I tried to contact the sales rep several times, without being able to reach her. Despite this, I went through with the install because at that point, we no longer had time to get another company to measure and install. Once the job was done, the remaining balance was automatically charged, including the extra $500, still without providing any explanation. I emailed their accounting department and finally the sales manager, Sam Degisman, said the sales rep would get back to me. After a phone conversation with the sales rep, I was told that the extra measurement and mock installation was the reason for the extra charges. While this makes sense, but had I known it would add $500 to the job, I could have gotten a second quote from another company or install a different type of door without the larger panel. I did not dispute the extra charge, nor complain about the delayed installation, and simply wanted an explanation. In the end, no apologies or explanations were given by Sam regarding the lack of communication. I am very disappointed by the poor transparency and customer service from their management. They just lost a loyal customer. Update: Sam called me and further explained the situation, and also apologized for the lack of communication after the price increase. He seemed sincere and further offered a $300 discount towards the next project. I have adjusted my review to three stars for now, and I will work with them again to see if this incident was just a rare mistake. read more

My experience with Dulles Glass was not a good experience. I received my mirror on February 27, 2021 and upon opening the package I noticed that the mirror was tightly wrapped and well protected. It seemed strange to me that, although the mirror was secured tightly in the box, it was not wrapped in some protective layer of its own. It was just bare mirror packaged in thick foam wrap. Removing it from the box and foam meant getting finger prints on the mirror which could easily be remedied by rapping the mirror in material. However, that is only where my bad experience started with this company. Once I got the mirror removed from the gray foam wrap I noticed the front of the mirror and it looked beautiful. Then I looked at the edges and was shocked to see how uneven the beveled edges were and actually cut my finger on a rough, chipped edge. One half of the long edge was not round and polished and the other long edge was chipped. In my opinion this was not done during shipping as the mirror was entombed in thick wrapped gray foam and there were no other signs of damage. This was done, again in my opinion, during manufacturing and not properly inspected before shipment. This is a $200 mirror from a mirror and glass company and I expected better quality. I contacted the Dulles Glass and they wanted photos of the defects, which I quickly provided. On each photo was a caption and an arrow pointing to the defects. Someone reached out to me and said that the photos sent were not good enough to make a claim. I used a 35mm camera with a macro lens and the photos were not acceptable? After that I spoke with Daisey by phone and she needed more photos and offered a 20% refund. This back and forth process went on for two weeks with more photos and phone calls. Never once did anyone apologize for the cut to my finger I received from their product. All that was discussed was the photos I sent were not good enough. I removed the captions and resent the same photos. This time they were mysteriously acceptable and after some prodding they finally issued a full refund. During my three phone calls and six emails I never received an apology and I am so thankful this was not a gift for someone else to deal with or be injured by. I will never do business with this company again and I am glad they are finally in my rearview mirror. read more

Absolutely the worst customer service I have ever come across. If you want to purchase glass make sure you are fully aware of their shady policies and practices. Glass is GREEN. read more

This company definitely went downhill since 2014, this I can tell factually. Cost to service the glass shower they built then was 75% as much as the thing cost originally for minimal repair. Ok, so I can understand all contractors are charging crazy prices and having labor shortages after the pandemic. But the cost did not at all reflect the outcome. Re-install was done 50% wrong. Completely wrong on half the slider and leaked like crazy. They had to send someone out who knew what they are doing to redo it correctly. I had a feeling it was one of the principal owners or managers. Good on him. Scheduling and arrival was at least good. Even after that, there is still another small problem that I will just take care of myself. The seals cut imprecisely by the original two bunglers. If I wasn't so tired from fixing up the whole house myself over the pandemic, never would have hired them at this outrageous price. The original glass and fixture was a good investment. I got a return call after 2nd 2022 visit and no one answered, heard them chattering amongst themselves about how to install things right. Unprofessional. Probably has had a change of ownership. Nothing like before. read more

I ordered a 22 1/2 inch by 34 inch mirror and was advised that I could glue it directly onto my existing bathroom mirror with a $35 half filled tiny bottle of Nano 470. After waiting 36 hours to take off the tape, nothing stuck. I touched the wet back of my mirror and it didn't even feel sticky nor did it stick to my skin. I placed the still drippy mirror on the cardboard box it came in, and it never stuck to that either. I was never informed that this garbage "glue" was supposed to be light cure by either UV or florescent light. How on earth is any light supposed to penetrate through 2 opaque mirrors? I'm convinced that this Nano 470 junk is vaseline. In the meantime my existing mirror is totally ruined. They have no store phone contact, just someone who tells you they will call you back - no one ever does. Dishonest thieves. read more

I purchased a new black wood kitchen table from Jordans Furniture (Boston Area) and was concerned about general scuffs inbetween dinning so I noticed (using google) that Dulles has an easy online order system. I was intrigued...ordered a 40' beveled ,glass ,table top on May 30 and it arrived June 3 (today) like lightening and wrapped like it was Fort Knox...a bomb could not destroy this package. I love it and picture is attached to this review read more

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Watch out for the fine print with this unscrupulous business! If it takes your contractor a while to open the case, and you discover that your mirror arrived broken, Dulles will not help you out in any way, you're just out of luck. I'm out $1350, they won't replace the mirror that arrived in a million pieces. Super unhelpful. read more

Dulles Glass - Mirror in pieces. No help from Dulles. Clowny customer service. - Glass & Mirrors Near Me - Manassas, Virginia

I researched five or six companies when looking for a frameless glass shower door for my DC condo. Dulles Glass stood out because their website had everything ready to go. I got all the info I needed, made all my choices, and put down my deposit, all without having to make a phone call. The other companies didn't have such a comprehensive approach. I got immediate correspondence telling me what the website had said, that someone would come to measure in a day or two, I think it was Friday and they came on Monday. Then, as promised, installation was like just three days later. Everything was great. I could not have asked for a better user experience. As for the product, it looks excellent, as promised. It's even better than I had expected. The door opens and closes with not the slightest hint of resistance, even though I ordered the heavy glass for my small shower door. It looks and feels very luxurious. The workers were extremely polite and nice, and they put plastic covers on their shoes. They worked quickly, quietly, and efficiently. The guy who called me on the phone to confirm my order was also very nice, helpful, and knowlegable. I am very happy with this company and would definitely use them again, and would recommend them to anyone. I read some bad reviews about them, but it seems those yelpers could have resolved their situations with the consumer protections provided through their credit card companies, like the guy who said his glass arrived broken, for instance. Anyway, my experience was excellent. read more

Had 3 bathroom mirrors created and installed by Dulles Glass and Mirror in 2017. 2 of the 3 mirrors were knowingly applied with the wrong adhesive. The installer told us he would be back to redo it. Fast forward to 2021, the adhesive has come through the mirrors. Reached out to Dulles Glass in August 2021and was told "our warranty expired". Lisa Bowyer (from DGM) said she spoke to the General Manager and this is what they could do: they could create a quote for replacement of the 2 mirrors and when the installers come out, if it is "their" problem, they will replace it free; if it is "our" problem, we have to pay for it. (I was also told that the steam from showers could cause this...the mirror that was affected the most is in a half bath rarely used...so someone doesn't know what they are talking about!) Since August 2021 and this email conversation with DGM, I have heard crickets, zilch, zero, nothing. I finally gave up and called Del Ray Glass in September 2022 to remove and give a quote to reinstall. They were prompt with their reply and will be out tomorrow with new mirrors. As the tech from DRG was removing the mirrors from Dulles Glass, he too said the installer used the wrong adhesive (totally their fault). Once upon a time, i would have highly recommended Dulles Glass. Can't say that now. read more

The Dulles Glass installation team (Bladimir, Kevin, Jona) were awesome. Bladimir supervised Kevin and Jona to provide top notch installation of my glass shower enclosure. Bladimir was very detailed in caulking, making sure the installation is up to the customer's expectation. Overall, I am very pleased with the Dulles Glass shower enclosure. read more

Unhelpful. Called about a glass top for a large dining room table which will cost more than a grand. I asked about home visit because the table was hand made overseas so it's not a perfect rectangle. I was told to send them a dxf file. Dude, that's autocad. Why would I have the autocad software. And it wasn't a covid thing cause if I wanted a shower door they are taking appts. read more

Had a glass shower door installed. From the measurements to installation, everyone I worked with was extremely professional and the final product was great. Highly recommend them! read more

Dulles Glass - New shower door. - Glass & Mirrors Near Me - Manassas, Virginia

I researched several companies to find the best price and the best service. When I say best service, I mean the initial contact and how I am treated. Dulles Glass won hands down! First of all, you build your shower door online via an interactive proposal which was a wonderful experience! (Being computer savvy, I enjoy playing around with the many options) You can choose many different styles and get an idea what your door(s) will look like. The customer service via email and phone, technician who measured the space and the installers were friendly, efficient, on time and professional. I wish more companies had the work ethics this company has! I highly recommend Dulles Glass! read more

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From the initial phone call, to the so-easy online ordering and scheduling, all the way to the accurate measuring and installation, this was one of the most professional transactions we've had in a long time. All conducted safely with masks and distancing and friendly staff, and we have beautiful new frameless glass shower doors to show for it! Thank you!! read more

A friend referred Dulles Glass for our home gym mirrors. We got quotes from several companies and Dulles Glass gave the most reasonable estimate. I even priced out buying mirrors out of the box and installing them ourselves. The whole process was seamless and customer service was excellent. For both the measuring and install appointments, the employees were communicative and on time. For install, the workers wore masks and sanitized everything. Service and products are excellent. Would highly recommend them! read more

Dulles Glass and each of their dedicated staff earned my respect. It was the very first time i have dealt with such great company. We were redoing our masterbath and we needed a frameless shower glass installed. I contacted Dulles Glass as they were referred to me by a friend. From scheduling to the end of the job, they all were so dedicated to make sure that i was satisfied with the service. Me and my wife are so happy that we chose them for our shower glass. Professionalism in every step. Thank to all the people at Dulles Glass. I will definitely passing your name out to whoever needs any glass job done. read more

Dulles Glass - Glass & Mirrors Near Me - Manassas, Virginia

They're good, but They ain't cheap. To finish my shower enclosure, they charged me twice what I was expecting to pay. After the sticker shock wore off, and considering other companies, I decided to go with them.The quality of the work was top notch, and everyone in the company was professional from beginning to end. Dulles Glass may be outside the range of the lower budget remodel, but they will meet or exceed expectations, quality wise. read more