This was honestly one of the hardest reviews I've had to write because there were things we really…read moreliked and things that just didn't sit well with us.
When I called to finalize our booking, my wife had already spoken to someone named Rose. I called back so we could both speak with her and go over a few questions before booking the room. The woman on the phone Rose was incredibly kind, patient, and helpful. She explained everything clearly: when meals were served, how we could get our luggage to the hotel, and what to expect during our stay. She made such a good impression over the phone that we were really excited to stay there.
Since there weren't any porters available when we arrived, we walked our bags to the hotel. It wasn't a far walk, and once we got there, we were greeted by Rose at the front desk. She checked us in, asked how many keys we wanted, and directed us to our room. The room was clean and looked just like it did online. It's an older property, so we weren't expecting a 5 start hotel, and that was fine with us.
However, the first night I noticed a small spider on the bed. I didn't think much of it at first, old building, things happens. But every night after that and even during the day, I had to kill spiders. This went on every single day of our 3-night stay. My wife was terrified because she doesn't like bugs, especially ones crawling around the room. That alone made it hard for her to relax.
The bed was a king, but the pillows were queen-sized and not good at all. We both left with sore necks. By the last night, we were just ready to go.
Here's a quick breakdown of the pros and cons:
Pros:
* Great location--close to shops, restaurants, and local spots.
* The staff--Rose, Norman, and everyone we encountered were incredibly welcoming and helpful.
* Master SuitesRooms are spacious, and they provide plenty of towels.
* Room service is available for fresh linens.
* Breakfast was good, two out of the three mornings were great.
* Master suites have large jetted tubs with a nice view, which is nice.
Cons:
* Spiders were everywhere--inside the room, around the stairwells, and all over the balcony.
* The balcony was unusable because of the number of small flies and spiders outside.
* The showerhead had poor pressure and didn't spray evenly.
* Furniture felt old and fragile, definitely due for an update.
* Pillows were uncomfortable and left us sore.
* The property, while good in its age, is overpriced for how old and worn-down it is. You're not getting your money's worth in terms of comfort or amenities.
If I were rating our stay based on service alone, this would be a solid 5-star review. The staff truly went above and beyond. But when adding in the condition of the property and the overall comfort of the stay, I have to give it 3 stars. The negatives outweighed the positives, and unfortunately, we won't be returning.
