I am a young woman who is just beginning to learn how to play golf,…read moreand I was excited to receive a beginner set of Top Flite clubs
purchased from Dick's Sporting Goods in Saginaw, MI on December 28th,
2024, and gifted to me on January 5th, 2025. I decided to use the
clubs for the first time on March 26th, 2025. My driver cracked
immediately on its very first use. I'm fairly certain that should not
happen with a brand new club.
The following day (March 27th), I brought the damaged driver back to
the Saginaw store after speaking with multiple representatives from
Dick's online support team, who assured me the issue should be covered
under warranty. Unfortunately, my in store experience was incredibly
disappointing. The first employee I spoke with laughed in my face, and
the second was noticeably rude and dismissive. When I asked for the
contact number for Top Flite for any future issues, I was told, "No,
you need to come in." Whatever, I guess. I was told I would receive an
update by Monday, March 31st. That call never came.
I returned to the store in mid-April, which is extremely inconvenient
given that it is a 30-minute drive each way and not somewhere I
typically go. I was told they didn't see that any communication was
sent to the company the first time, so they would once again "look
into it" and follow up with me. Yet again, no one contacted me.
On May 5th, I returned once more and explained I was on a time crunch,
having made the trip to Saginaw specifically for this. I was assured
I'd receive a call within 10-15 minutes. No one reached out until
after the store had already closed for the day, when I was finally
informed that the warranty claim had been denied due to "user error."
I find this deeply frustrating and hard to accept, considering the
driver cracked on the first use, while every other club in the set
remains in perfect condition. I understand golf clubs aren't going to
stay in perfect condition forever, but for a club to break after a
single swing suggests poor quality and for the store/company to refuse
to stand behind the product only adds to the disappointment.
I finally returned to pick up the driver on May 18th, only to wait
another 10 minutes while two employees focused entirely on upselling a
male customer on a putter, an interaction that seemingly required the
attention of both staff members. Despite multiple visits, and weeks of
waiting for updates, not once did anyone acknowledge the poor
communication or offer any form of apology.
I do not take writing negative reviews lightly, and I genuinely wish
my experience had been different. However, the repeated dismissiveness
and lack of follow-through I encountered at every step made it clear
that my concerns were not valued. I truly hate being that person who
says "I'll never shop here again," but at this point, I won't. Whether
or not golf is viewed as a "man's sport," every customer deserves to
be treated with respect. This experience was not only disappointing,
but also disheartening.
