I was there today 7-30-25 for the sweet black pepper snackin bacon... you literally get 2 small broken up pieces of bacon for 4 dollars? It looks good in the picture on the app but wth? read more

Dunkin' - The app picture - Donuts Near Me - Apex, North Carolina

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They don't even sell the donuts on their website. The drive thru lady did not even know what I was talking about. She was confused out of her mind. Not pleasent experience. read more

Never again! Even if it is walking distance from the house. What is so difficult about a "Coconut Milk Chai Tea Latte...extra hot please." !?!?! For some reason, DDs are always lukewarm. Starbucks, Peet's, Common Grounds, can all manage it just fine though. Only one in the drive thru lane at about 10:45, stopping on the way taking my dog to the park to play frisbee. Order the $5.85 Chai Latte above and receive it as well as a pup cup. The Tea was extra hot.I should have known... Don't take a drink until I get to the park. Ugh!!! It's hot coffee with coconut milk. I don't really like coffee. Finish playing frisbee with my dog, then head back for the correct drink. DD is super busy now. Walk-in to the counter to voice the mistake and my displeasure at having to drive back. Request a Chai Tea Latte with a refund or credit/discount for another one at a later time. The supervisor says she can give me two! I tell her I don't want to drink two. She then says I can have a donut!!!!! $5.85 + time and gas should at least garner 1/2 a dozen donuts. Although, I don't want any. What an inept attempt to try and make it right for the customer. In the future, I will gladly drive or walk someplace else a little further for better service and more respect for every customer. read more

Dunkin' - Finally, Chai Tea Latte - Donuts Near Me - Apex, North Carolina

First, they rang me up for 22 pup cups Me: "Oh it's only 2 pup cups actually, and can you please hand me my coffee first?"(because when they don't, I have to hold all 3 items and the pup cups usually spill.) Them: Loud sigh. Scans my app. It didn't work, asks to scan it again. There's $14 loaded into my app. "You still OWE me 5.19" Me: "Oh did it not take it off? There's money on the app." Them: "Yes it did but you OWE me $5.19" Me: "Well that was my total so it must not have taken it off. Can you try again, please? " Them: SIGH asks for help from manager who had already cast an annoyed glance my way when I let them know I wasn't ordering 22 pup cups. Manager scans and says "Well NOW it went through" as if I had some power over any of it Me: "Ok thanks. Can you please hand me my coffee first?" Them: Proceeds to hand me the pup cups Me: "Can you please hand me my coffee first?" Them BIG SIGH. Gets flustered and says "CAN YOU JUST TAKE YOUR STUFF?" Handing me the coffee and one of the pup cups. Me: "Excuse me?" Them: Hands me the other pup cup and curls lip making an ugly face like a child and slams window Like what?? I've been coming here practically every day for 3 years. They haven't been the friendliest over the last few months, but nothing like this. They used to have the sweetest people working the drive-thru, but they've been gone a while. It's usually a s*** show on the weekends and the coffee is often not great, but it's like my fix that I like, so I put up with stuff you know? Never again. I will never return to this place. They are awful. read more

Over the past 2 weeks this location has given me the wrong order 3 times, yes 3 times! Today I ordered on door dash and paid $18 for half a dozen of donuts, got nothing I ordered. Nobody answers the phone, the voicemail is full. Terrible location that can't get simple orders correct. Done with this terrible location! read more

The incompetence at this place is actually impressive! I've never been here with them managing to get my order right the first time.

I've tried to give the location some grace but damn they can't ever make anything right & don't want to correct their mistakes. Will not be coming back. read more

My absolute favorite dunkin. I adore this place and the coffee always hits!! I am a dunkin fan and this truly is the best one in the area.

FOOD SAFETY VIOLATION ‼SOUR MILK/CREAMER‼ **I want my money back!** At this particular location the coffee ALWAYS has a bit of a sour taste to it. Today I ordered a small frozen original coffee. Once back at my office I took a sip of my coffee.... PURE SOUR MILK!!!! GROSS!!!! My coworker who was a former Dunkin employee years ago tried my coffee just to see how bad it really was.... she tried it... after her face went back to normal..... let's just say this genuinely nice human being was so angry that she demanded that I go back to the Williams street location and have them remake it, give me my money back, and if anything give them some words of wisdom. Went back and reordered my coffee at drive through after explaining that the coffee tasted like straight sour milk.... I got No Apology, just a monotoned voice "we can remake that for you". (Yes I was polite and not one of those ranting customers at a drive-thru). Once I received my coffee the lady at the window walked away and started talking on her headset. I tried the coffee.... STILL SOUR!!! FUCKING GROSS!!! At this point I'm mad, i don't have a face mask so I can't go inside, the drive thru is packed with cars, the employee shit the window and walked away, terrible customer service....... rather then blow the fuck up in the drive thru and ruin the employees day by taking it out on them I just left. The real problem is with the Owner or the manager. Whoever is the one who keeps ordering and allowing their employees to use SOUR CREAMER/MILK in the coffee served at this location. If the owner is reading this, get your ass to your store and check the milk, creamer, yeck! All of your products to make sure they are not expired!! This has happened to me at this location way to many times for it to be a one time deal. That is a Food Safety Violation. I'll be requesting my money back. read more

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This place is attitude galore. I ordered a simple ONE item and it wasn't correct. When I asked them to correct it, Miss Blondie had the fattest grumpy face ever. read more

Slow. Recommend going inside not drive thru. Inside seating only. Has Baskin Robin's inside. Kiosk to order your own food.

Giving this review as this is the only Dunkin in reasonable distance to me. The workers are great and the food typically comes out as requested, but they often have one person working the register and several people kind of mingling in the back. It seems less efficient in my mind but obviously I'm not the manager. Definitely a great spot to get a coffee but please know that there is not a drive-through and we likely will have to wait in line if you go during a busy hour such as morning times or mid day as the sole person at the register as to take every person's order and is not exactly quick about it. HOWEVER I am loyal to Dunkin I just wish this branch could enhance its customer service a bit read more

i didnt get any of my donuts in a DoorDash order for 12 donuts. they called me when the order was already placed after the driver had a arrived so i couldnt cancel the order told me they have NONE of my donuts. had to argue with some Asian women on door-dash support for 25 minutes after being on hold for 15 this establishment and they donuts SUCKS NEVER ORDER HERE read more

Unprofessional so called management. Only incompetent children work here that don't want to work. Perhaps hire better mature staff with listening skills and job morality . Nasty environment with roaches and expired food. Stay away read more

Ordered a basic sausage and egg on am English muffin, it was so hard I couldn't even break it with my hands. They had to have known how bad it was when they put it in the bag..... WTH!! Manager needs to do some quality control training here at this site. read more

Came here to get coffee and hash browns on my way to work, only had an $100 bill and they would not let me pay with it. They said they only accept $20 bills and the manager did not even check to see if she had change. The coffees and hash browns were already made sitting in front of me. The least they could have done is give me my order for the inconvenience. Will not be back. read more

Super fast drive thru! Thanks for getting the donuts ready so quickly! I definitely recommend this location.

FAST and friendly service (Drive-Thru). Fresh coffee and the 2 donuts ordered came in a tidy box. Probably the quickest drive-thru experience we've had yet in NC. This was the Friday morning crew. read more

Eh, I have to completely disagree with any positive review(s) written about this place. I was scheduled to Raleigh for meetings for about a month or so - which meant no Starbucks in route - therefore, dunkin donuts became the quickest option, *sigh*. My coffee was almost always made incorrectly (I even tried switching it up, to make my orders easier for them). They burnt the heck out of my bfast sandwich one morning, making it un-edible (see attached picture), which finally prompted me to contact the owner and manager. Ultimately, I was shuffled around and they had an extremely lackluster response - basically - they told me (yes, Al literally told me) that my bad experience was unique and 95% of his other customers were always happy. Whatever that meant. I was simply looking for a refund, which never happened :-/ Very odd and extremely poor customer service experience. I will certainly never visit this store again. Unfortunately, DD is franchised out, which means the corporate office will do very little in bad customer service situations... ultimately, it's up to the owner. This owner owns 2 locations, and obviously isn't that concerned with taking the time to make individual customers happy. I certainly won't be contributing to his pocket anymore. read more

Dunkin' - breakfast "sandwich" from the Apex location - yowsa! - Donuts Near Me - Apex, North Carolina

would not fill out my order an hour before they closed. it's understandable if it's 15-30 minutes but SERIOUSLY?! they are just lazy.

Not sure about the place. Went in at 6pm on March 8, 2024. there was only one other customer in the store besides us. Not one employee acknowledged or helped us. We were very patient in waiting, only to realize they were not into working for some reason. The employees were afraid to make eye contact and hid behind there machines not actually doing any work. I counted 3 employees and one of them just walked out to her car not acknowledging anything. I don't think the employees get along in there and nobody wants to do the work because of it, tit- for- tat type of stuff is all I can figure. It's a shame to think the value of work is going down while inflation is going up. I will say on a positive note that the morning crew has their stuff together and does a good job, I would like to see the same effort for the night crew. We walked out empty handed, all we wanted was a couple scoops of ice cream. read more

I'm a huge fan of Dunkin cold brew coffee, but it's changed since last year. Three of the past 4 times I've gotten it, the coffee was so watered down I could barely detect a coffee flavor. It's nothing more than a cup of ice water with a splash of coffee. Absolutely terrible, especially at $4 a cup. I will not be going back for cold brew - I'll make my own for a fraction of the cost with way better flavor. read more

I found a dead bug in my ice coffee. Only dunkin near me and I just wanted an ice coffee. Sad part is I did not notice the bug till I was half way done...... Another horror story went here ordered a hot tea with milk. I was shocked to find that they gave me a cup of milk with a tea bag in it. So gross read more

I hope management can get better employees or figure out a way to boost morale. Every morning that I do decide to go to this Dunkin Donuts I end up leaving dissatisfied and a terrible start to my day. They can't hear you when you order and it's ALWAYS a 3-5 minute wait before you can order, at anytime of the morning. On top of all of this, which is the reason for my long awaited review, they got my order all wrong and didn't bother reading it back to me to make sure it's right, not even the guy at the window. They need to fix whatever is going on there. read more

It's a DD, it's a franchise, and in it's a small town. That said, I come here semi-often as one of my children attend dance classes nearby. Here is the scoop: - The donuts are good in the early morning, and dry the rest of the day. - The service is pretty good inside - The drive-thru is a mess and never improving - The turnover of employees seems to be on par with industry average of 100% Fin read more

Incredibly horrible place especially considering all of the donut and coffee shops around. Looked like most of the place hadn't been cleaned for a week or more and that the counter had obviously been wiped down with a greasy towel. The shift leader who helped me couldn't have cared less if I was there or not. The whole place was pretty dreary overall. Go someplace else, any place else. read more

It's nice to have a Dunkin so close to home however the last 4 times I was there the service was horribly slow. Today I walked in looked around saw two people working 5 customers waiting and 6 cars deep in drive thru. From now on if I want Dunkin I will drive to Cary. This has to be an ownership issue. read more

I ordered two dozen donuts at 5:30 pm on Friday afternoon for 7:30 am pickup on Saturday morning. The donuts were for a business meeting at 9 am. I selected (4) each of (6) different kinds -- (24) in total. When I picked up my order, I did not review the order. My fault. The order was completely screwed up. I received (12) donuts that I did not select nor want. I returned to the store to request a refund for (1) dozen incorrect donuts. I was told no; I should have checked the order. Too bad. I told the counter person to throw them out. So much for customer service. read more

They are the fastest service, friendliest service and cleanest Dunkin I've been too. Thank you for starting my morning off right.

The gentleman in the window today - I am so sorry I don't know his name- is always SO friendly. He remembers me and I always leave with a smile. It's gentleman deserves to be recognized for his consistent pleasantness. Working in the service industry for the public is a job that truly requires people skills and patience. I sometimes get a funky coffee but most of the time, even with crazy high volume, they do a great job. This window is fast for how much comes through. I certainly hope these reviews are read and that gentleman is recognized. And the other kids working through school etc. i love my little neighborhood dunkin read more

this is the only location I've ever had a problem getting my order correct. I've been coming here since January, so it's not just because of Covid. I just got A latte today and it came out completely white... And I got almond milk with it (because they were out of oat milk). I had to go back into the facility to have them add the espresso read more

45 minutes in drive thru with my 4 year old throwing a temper tantrum because he doesn't understand why we can't go. Super ridiculous.

this place has come so far!! been going here every once in a while for such a long time and i think there was a change in management somewhat recently, but whatever changed this place is so great now!! all the baristas are so sweet, service is quick and I haven't had a wrong order or any issues. if you had issues with this place a few years ago i would totally recommend giving it another chance!! read more

this place is FILTHY!!! i just noticed after taking a sip of my coffee, which tasted old. dont come here!!! i was also ignored for 10 minutes before i was able to order anything. oh my god. read more

Dunkin' - you can tell how much effort they put into their product! - Donuts Near Me - Apex, North Carolina

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This is actually one of the better ones in the area. Their donuts and drinks are almost always five star. The problem is they are rarely ever fully stocked after 9am on weekends. If there is ever a problem with your order, they don't necessarily have the friendliest and capable enough employees to reconcile. It might just be me but I always want to get my food and get out of there. read more

Got an Iced Mocha Macchiato today and it was delish! No line and the gentleman at the window was very nice!

I was disappointed to go into this DD at 6:30am and find a limited selection of donuts and appeared to be day old. I would expect early in the day to find freshly made donuts. Usually we go to Krispy Kreme in Raleigh , but it just isn't as convenient. They always have freshly made donuts. DD is just a fast food big chain quality. Next time I'll make the 20 min trak to Krispy Kreme . read more

This location has horrible customer service and horrible food! The manager is rude and I have giving this location multiple chances as it so close to my home. I even reached out to corporate and they were no better. Horrible ! read more

Great coffee! Shit service Great muffins! Shit food Fast Drive-Thru! Shit donuts Get the picture. Coffee almost always on point. Hash browns are awesome. Outside of that - always inconsistent. Drives me up an f'ing wall. Sometimes sausage is cooked all the way. Sometimes not. Sometimes it tastes good. Sometimes it's the oddest texture. Sometimes the croissant is toasted all the way. Sometimes it is actually doughy. And if the donuts get any smaller they'll just start calling them munchkins. All that aside. How hard is it to call out orders by the receipt number. Like the Cary location. You know the good DD on 55 & High House. Too difficult? Ok, then lets just yell out what you ordered. That's make total sense I'm positive that no one else in the place ordered a f'ing bagel. Or maybe they did and took yours instead even though you ordered it about 5 minutes before them. And maybe that happened 3x in one month. P.S. The manager kid there is psycho. He must have finally snapped one day because he ended up yelling at his cashier in front of everyone. I wanted to punch him square in his face. read more

Worst Dublin donuts EVER!!! Terrible customer service.. Absolute worst.. The lady at the drive thru was treating me like I was the employee and she was the customer.. Just terrible, smfh.. At least give me warm hash browns.. Cmon! 7-5 7:02am Lady's and gents, I have some good news.. I finally had a successful drive thru with DD!! (Jason) shift leader gave great customer service... That guy wanted to make me come back.. The asshead of a lady that laughed when I ordered my food then when I got to the window had no idea what I ordered. She gets one star and so does DD for bringing her on.. Jason gets 5 stars.. So I give an uneven 3.... No, Actually I give two stars for all the past experiences. Keep that Jason dude and build thru him.. That is how it's done. read more