Jake was a very kind person that delivery great customer service. I have encountered a number of Dunkin's locations. Employees are very rude. Thank you for your service. Coffee was great. read more

A woman is the wrong way in the drive-through and the worker denies me service and says I'm blocking the woman from Moving after he happily took her order and she sat there for about 15 good minutes read more

Dunkin' - A woman wrong way in the drive-through getting service - Coffee & Tea Near Me - Bartonsville, Pennsylvania

[1137] 2/2021 This Dunkin is on the main road so we went in the drive thru and waited forever. :( I'm striking out with drive thru in this area. The hot chocolate I ordered was tasty read more

Dunkin' - a car parked in front of a gas station - Coffee & Tea Near Me - Bartonsville, Pennsylvania

This place is so bad, the employees are miserable and can't make a drink to save their lives. There is one girl that that is really good though. Also they are ALWAYS out of something. I order on the app then pick it up and 80% of the time they don't have whatever it is that I ordered. read more

During this visit, it was so nice to finally be able to go into the store and actually see the donuts that were available , since the pandemic. I ordered my iced coffee through there DD perks app, walked in and my drink was ready at the call in area. Store was very clean, employees were very friendly. read more

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I know at times this location can get backed up at the drive through.However, I use it nearly ever day and I have generally found the service to be excellent. Several of the workers even remember my name as I always order on the app and give my name when picking up my order. And they remember it and they are friendly. This may seem like a small thing but in this day and age of impersonal service it's so refreshing. They have never gotten any of my orders wrong and more than once they apologized for the slower than desired service. I know it can be frustrating when waiting in a long line but I have watched people with very large orders at the drive up window loading their car up. There is really nothing the staff can do about that other than trying to get the order out as quickly as possible. It's not an easy job and I believe they are doing their best. read more

Extremely quick drive-thru service, especially during morning traffic, order made correctly.

Horrible service and horrible coffee. Way too strong and don't know how to follow instructions. Line takes FORVER. NO STARTS BUT HAD TO GIVE ONE. read more

The doofus with the spiked red hair at the drive-thru needs to learn some manners. I said hello and he didn't respond, I waited for my food and said thank you, he didn't respond and then I repeated myself "thank you" and he looked away. Please be polite to your customers! Also hey you're an adult fix your dumb hair! When you take your next 15 minute break, check out some of the YouTube videos "please and thank you." There are some great children's sing alongs that will teach you how to conduct yourself around others. Your hair is so stupid! read more

service was slow. the first 4 menu items I requested were out of stock. ordered hot tea and received black coffee. very disappointing read more

The service from a young lady with glasses in the mornings is terrible!! She is extremely rude and needs customer service classes.

Customer service was amazing!! Julian and Kira were very helpful and my drink was made perfectly

This Dunkin Donuts should be out of business or under new management!!! In the last few months EVERY time my adult grandsons and I have gone to the drive thru they mess up our entire order and they act like they are doing you a favor for waiting on you!!!! They are so rude they practical throw the food at you. But today they went above and beyond to get EVERYTHING wrong with our order and I truly believe they do it on purpose!!! It's always the same guy & girl who mess everything up....EVERY time!!! We were there at 3:30 this afternoon and ordered 2 Bagel, WITH cream cheese they gave us 2 bagels with NO cream cheese! 2 sausage, egg & cheese breakfast wraps and 3 egg & cheese breakfast wraps. None of those wraps were ever cooked. they just took them out of the refrigerator and threw them in the bag!! All 5 wraps had ice cold sausage, egg and cheese that was NOT melted. the only thing that was warm was the hash browns. Those two people should be fired, that was in no way an accident to get all of that wrong. Normal I check everything before we leave but it was late and we wanted to get home.....and is it really MY job to make sure they did their job??? My suggestion to everyone is DO NOT go to that Dunkin Donuts, if they are doing that to your food they are probably spitting in it too!!! Fed up with bad service in Bartonsville, Pa. If I could give less than 1 star I would!!! read more

They are extremely rude, totally incorrect order and when you try to go and ask for correction, they said that I ordered it wrong. Why are they even open and do they/owner even read and take notice of these reviews? read more

I was trying to call in a mobile order and was getting sent all over Stroudsburg being told was at wrong one! I finally landed here and no order for me I was very frustrated and explained that to the employee Spencer, who was very kind and made me my coffee because he said I've driven around too much! Very nice guy and coffee was delicious thanks Spencer! read more

We went to Dunkin in Bartonsville, PA on Saturday, February 27, 2021. I noticed that the girl making the food was not wearing her mask over her nose. I asked her to cover her face properly. They sent who I assumed was the manager because she did not identify herself. She was terribly rude. I told her about the girl's mask and her reply was 'it slipped down'. I said she needs to tighten the nose and tie the ears. She nearly yelled 'that's not what she needs to do'. She was so rude. I will never go back there again. We are in the middle of a pandemic and the people making food at your Dunkin are not properly wearing their masks. read more

not gonna lie this is probably one of the worst dunkin's i've been too. the workers are super lazy especially when it comes to taking peoples order! i would walk in and will be standing at the register for at least ten minutes before i was ask if i wanted help to order! especially when there isn't anyone in drive through or in the store which doesn't make sense to me. i made three visits this week because it's the only dunkin where im located and had the same experience every time as well as the crap quality of food they provide! my first visit my hash brown tasted old and like cardboard but had already grabbed my food and left when i noticed it, but didn't think much of it and gave them the benefit of the doubt , the second time i ordered the hash brown and a coffee and when i received my ordered i made sure to look and when i ate a hash brown it tasted like cardboard and was cold, i spit the hash brown on a napkin and then asked the employee with glasses that took my order if these hash brown were old because they didn't taste good and ask if it was fresh, he then told me that they weren't and was made earlier in the day! i then told him if i can get fresh hash brown because that's what ordered not something that was made hours ago. another male in the back made me a fresh batch and apologized. now i went for a third time today ordered the new six dollar meal they have in drive through and asked for FRESH HASHBROWNS!! because this time i didn't want to walk in and to my amazement the hash brown yet again wasn't fresh! but hard and small because they reheated the old hash brown from earlier to not make fresh ones like i ordered!!! please people avoid getting food here it's terrible and so is the service! just order coffee because that is the only thing they seem to do right! read more

Placed my order online at 7am still wasn't ready at 730 when I got there? And nobody bother to help while I stood at the pick up area? Really? I get COVID and all but 30 mins for 2 coffees 2 muffins and a breakfast sandwich? Stop it read more

This location has its good and bad days. I would rather drive the distance to go to Starbucks then return here. Last time I spent nearly $5 on a chai latte which I didnt receive because I was given somebody's mobile order - the line was ridiculous to go back and correct it. read more

Workers are generally unpleasant and they only care about drive thru orders. If it's actually open to walk in, be prepared to wait forever. Orders are often incorrect and be prepared to sit in a drive thru for 30-45 min read more

The coffee It's so inconsistent and horrible. The manager was so rude. Very unprofessional. Don't waste your time. Find a better DD

The food/coffee is always good, but the people who work here are not very friendly.

What good is a Dunkin Donuts that doesn't have doughnuts? I have been there several times on my way to work. They were literally out of doughnuts. read more

Attempted to visit here twice during a recent winter vacation - once at 7 pm and once at 10 pm - north times they were completely out of donuts until the following day read more