Lately they have gown WAY downhill. Got a latte today with what had to be expired milk. Most drinks are mostly milk and never have the amount of espresso they should. One guy argues with you if you ask for less ice (claims not possible?). Asked to add one thing to my order the other day and the girl at the window looked at me like I asked her a complex math question or something and wouldn't even answer or ask someone for help. Ever since the current owner (NFL player supposedly?) bought this location, it's been pretty bad. When locals owned it, everything from food to service was 100x better. Now it seems to be run by kids who don't know what they're doing, they don't seem to know what customer service means and act like they don't care at all. read more

Paid an extra 2 dollars for Bacon avocado toast and this is the amount that comes on it ? read more

Dunkin' - Bacon avocado toast - Donuts Near Me - Bossier City, Louisiana

Poor Service, ordered 2 of the SAME meals, took us over 15 min to get the second one. Nitro Cold Brew was AWFUL. VERY UNDERSTAFFED.

Went in store yesterday to order coffee. Being the only walk in customer, I assumed that I would get prompt service. I was not greeted or even acknowledged. Stood at the counter for almost 5 minutes and was never spoken to. There were 3 employs there and not one of them offered to take my order read more

i love this dunkin! the workers are very kind, quick, and the coffee has been delicious. it tasted the same when i went every time which is unheard of for dunkin! super clean too. read more

Pulled up to the drivethru at 6:55 didn't know that they closed at 7 the girl(young dark hair) said give me just a minute... after several minutes of waiting and the me saying "hello" after complete silence I pull to the window and said "no one ever came back to the speaker to take my order" she said "we closed at 7" it wasn't 7 when I pulled up but had she said on the speaker oh I'm sorry we close at 7 there would've been no issue but bc she put me "on hold" until 7 so she wouldn't have to make a coffee, a singular coffee. Lazy! I know one person not going back won't make a difference but judging by the reviews it won't be long before this Dunkin closes down. Y'all do better. read more

The employees making the drinks were rude and had no idea how to make a coffee. The drink was just pure sugar and milk. Will never ever return to this location. read more

Literally always have terrible service at this place and really every Dunkin Donuts. My order is ALWAYS WRONG. I keep switching around DDs and they are all such garbage, I wonder if this business just needs to go under. My bagel was a burnt and hard mess, and I received bacon instead of turkey sausage. It takes three seconds to read yall. EVERY.DAMN.TIME. read more

Dunkin' - Burnt and incorrect meat bagel. Ordered turned sausage as my boyfriend doesn't eat pork and they gave just straight bacon. - Donuts Near Me - Bossier City, Louisiana

The first time I visited this location was on Donut day. It's exactly 2miles from my house and I'm not sure if a bike ride burns that many calories but I do it in occasion. The business sometimes feel strained for staff, especially on donut day. My last visit was to pick up a caffeine heavy beverage on the way to WKP. The young man behind the counter was a little dismissive. Not impolite just, well, I just felt that I was an inconvenience to him. It was a holiday- so sorry you're working- but my husband was being rushed to the emergency room. You're not the one suffering here buddy. Outside of that snot nose youngin' the coffee I ordered was delicious. read more

Dunkin' - Friday is National Doughnut Day. Not to be confused with talk like a pirate day or Australia's doughnut day. USA and it's donut day. Yay - Donuts Near Me - Bossier City, Louisiana

Worst place. They messed up our coffee order twice and when we told the lady at the window about the mess up she still made us get off the car. Then they gave us the wrong biscuits we paid for. NEVER again. read more

ordered an iced matcha and it was purely milk with a little powder in it. when I tried the beverage it tasted like nothing besides sweet milk. I asked for something else, a vanilla latte, they maybe put 1 shot of espresso to the large drink. so it was just another sugar drink beverage. the guy who remade the drink slammed it on the counter. never go to this location they will treat you like and shit AND they'll get the drinks wrong! (: read more

The only item that is consistent on this location's menu is their black coffee (and it's good!) Any other menu item may or may not be available, and may or may not taste the same as the last time it was ordered (food and drink). The service is just fine for a coffee shop - guys, stop expecting 5 star service from the teens. They're learning! Their blueberry cake is my favorite and the kids love the munchkins. read more

Amari (sorry if it's spelt wrong) at the Jimmie Davis Bridge location was phenomenal! They were out of certain flavors and she very politely recommended another flavor. I've been here before and experienced bad service so Thank you so much Amari!! read more

Dunkin' - a drink in a plastic cup on a tray - Donuts Near Me - Bossier City, Louisiana

IF I CAN PUT NO STARS I WOULD! I am not the one to go on the internet and talk bad about a busniess!!!! That's not me! But I had enough with this place. Their is no getting through to these people! This place has no respect for anybody! The biggest attitudes! They make the mistake and look at you like it's your fault! I am done with them. They don't give you a chance to talk. As I am ordering my order I am not done talking yet. she talks over me and says anything else. I repeat myself to make sure she got the order and she continues to talk over me. I get to the window my order is missing stuff then the nerve with the pink hair lady she tells me to drive back around to reorder. I tried to give this place The benefit of the doubt. But disgusting. read more

First time here we went to order coffee and the second we asked for food the lady taking our order basically screamed at us that they can't serve food at the moment... no food I guess at 10 am definitely will not be coming back to this location. read more

They have been doing a fantastic job and upped their game! I don't go there as often as I like but my 4 year old daughter and I enjoy coming. I keep coming back at various times during a day. Sometimes at 10 or 11 and sometimes at 2 or 3. Their donuts have been fresh every time and they upped their frosting on the donuts. The staff has been very friendly, and they added some pictures inside that add a sense of community warmth. Great job D&D, keep up the great work! read more

Dunkin' - Lacking frosting, it should cover a little more of the donut. - Donuts Near Me - Bossier City, Louisiana

What keeps me coming back? A very lovely lively girl staff gave me a free medium iced coffee and free four glazed choc Munchkins on the National Coffee Day, when she was supposed to give me only a free coffee!!! lol Nooo, don't get me wrong, that was NOT the reason I gave this shop a-5-star! Even though I loved it! lol The really reasons are --- this shop is near my place so, it's very convenient to me to visit them. The shop is clean every time I go there! Prices are affordable with a fine taste of coffee and donuts. ^_^ And, I love their lovely warm welcome service! That's all the reasons why I liked this place. ^_* read more

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Poor Customer Service (rude), and food is just meh. Will start going to a local small business instead

Sorry guys. But this place is just bad. They were out of stock on food items, and made bad substitutions. The service was very rushed, I didn't even order my coffee yet and was being told my total and to move on. So I'm giving bad review for food and service. Didn't even get a coffee read more

I dropped my car off at Meineke across the street and the donuts were beckoning to me. These are the donuts I enjoyed when I first moved away from home. I remember sipping coffee and smoking all night after downing a couple of donuts. The apple filled donut brings back memories. The cinnamon dusted on the outside is delicious. I feel like I'm 18 again thinking I had the world figured out and how most people were zombies who had no real control over their lives. More than twenty years later, I can see I became one of those zombies. It's no matter asking as I have Dunkin' Donuts. read more

Dunkin' - Chocolate croissant. - Donuts Near Me - Bossier City, Louisiana

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Always slow, workers are always rude, drinks and food are consistently inconsistent. The only reason this Dunkin stays in business is because of convenience. Avoid at all costs. read more

We went sunday morning and the service was terrible, and on top of that they said they had to check to see if they had donuts?! The donuts were old and were not fresh. We contacted them and they were not concerned. We will not be back. read more

They always get my order right here. I know a lot of people have had issues with that, but I haven't at this location. Free coffee for being a DD perks member! read more

The drinks are great but they always make the same drinks so different. I can't have a favorite drink because of the inconsistency. Nothing is ever stocked and that's the biggest inconvenience. They never have caramel or any of the special items. I go almost daily and I can definitely say, Starbucks wins. The only reason I don't switch is because Dunkin' never has a line and I see why. read more

Finally stopped at Dunkin Donuts to treat myself to a few filled donuts. That was a mistake. Barely any creme in the donuts and the rest of the donuts was dry. Such a huge disappointment. Won't waste my money there again. read more

Food was poor quality, we're out of half the items we ordered but that wasn't displayed on their menu, and had poor attitude when we asked for the items we ordered. read more

This is by far the worst experience I have ever had. I knew this place was trashy... but I didn't know how rude they were. First off they added stuff to my order that I didn't order. The drink I ordered was not what i ordered and she still was telling me it was... her attitude was just trashy. I understand if your having a bad day but leave that bs at home. If you don't want to work than don't. It's not that hard to please your customers especially when your being as nice as possible. Hope that girls figures her crap out. read more

How many teenagers does it take to make one cup of coffee??? I don't know because they were still trying to figure it out when they told me to pull forward and wait. For. One. Cup. Of. Coffee. America definitely does not run on Duncan at this location. The time before my last visit I tried to run after my breakfast because some kid it slung out the drive thru window. Free food for whoever got it. It also happened to the guy in front of me. We stood there staring at the lot of them wondering if we were ever going to eat breakfast that day. Service Sucks because nobody is paying any attention to what they are doing. I think I'll go to Starbucks next time, they know how to operate. read more

Learned that SoBo was a thing here. The service was a little disorganized, but I was pretty happy with my blueberry crisp latte was an A+

I'll admit, I am a Starbucks fan. I much prefer their coffee over Dunkin. Personal preference. But this location is more convenient for me to get to and less expensive than "5 bucks". However, the service here needs improvement. It takes entirely too long to get a cup of coffee through the drive thru and the staff make you feel like you're inconveniencing them when you order. Hey, you don't have to put my name on my cup to make me happy. Just a smile and a little eye contact would be nice. read more

When I came back home to visit family, I was excited to see that Bossier City is stepping up and finally has a Dunkin'! Although I was raised on the hot, sugary goodness of Southern Maid, I have come to appreciate the cake type donuts that a Dunkin' offers, not to mention that many types of coffee drinks you can create. First, they offer a variety of flavors such as maple frosted and even bagels and muffins. I saw some lunch offerings as well but I was there for my personal favorite, a chocolate frosted sprinkle donut. Yum! The servers were all friendly. When I took my nine year old sister in for her first Dunkin' experience, she was overwhelmed and they offered her a few munchkins while she made her decision. She ended up going with a 4th of July manager's specialty which she said, "It tasted like red, white and blue. The strawberry, blueberry and then it had white taste". No idea what "white" was but you have to love the way a kid rates their food! Like I said, I enjoy the coffee options. You can do a good iced vanilla coffee for about two bucks and be satisfied. It's milder than Starbucks and half the price. Finally, I like that this one has a drive-thru. Just a hop and a skip from either Shreveport or Bossier and the service is quick. If you're used to Southern Maid, yes this will be different but sometimes different is worth a try! read more

Just like everyone else so far, my donuts were cold. In Shreveport-Bossier, companies are hard-pressed to compete with Southern Maid. So here are the positives: the coffee is good, the blueberry donuts are great, and the donut holes (or Munchkins) are good. In fact, Munchkins are the way to go at Dunkin' Donuts....jelly, cinnamon, chocolate, and blueberry...all were good. But in the donut form, they are just too dry. The only type of donut I'll buy from them, going forward, is blueberry. We bought each flavor (I had a car full of teenage boys and more at home to feed), so we were able to try them all. Don't waste your money on their glazed donuts...Go to Southern Maid instead! read more

Stopped here for breakfast. I got the #6 egg white flat combo. The flat was fresh, hot, and delicious. The hash browns were actually tator tots, but with a nice seasoned flavor, and the coffee was good. I agree with another reviewer, that they dont normally have hot donuts, but their breakfasts are hot and fresh made. read more

Dunkin' - Egg white flat. Good! - Donuts Near Me - Bossier City, Louisiana

Piss poor service. Slow at the drive sow and inside. Can't even put the correct amount of cream cheese on a bagel. The management doesn't even seem to care about making it right. I would rather drive 20 minutes to a further location in the future. Ridiculous. Don't bother. read more

THEY ARE THE BEST!! I LOVE THEM SO MUCH! They always make your coffee how you want it; the egg, ham, and cheese on an English muffin is SO good! So friendly! My all time favorite stop for a iced latte and good breakfast! LOVE Dunkin' read more

I've been to this location several times, at differing times and days. Every time I've gone, they are out of something. Whether it's a type of donut (today they had no sprinkles, at all) or a beverage (who runs out of chocolate milk every time?). Clearly someone needs to learn more about inventory levels and ordering cycles! We won't be going to this location any more. read more

Worst donuts in Shreveport, Bossier. Will never wast money there again. Bought a dozen glazed. I ate 2 threw the rest away. If you are looking for the best donuts in the SBC then go to SK donuts. SK is on the corner of Shed & Stockwell. I have tried evey donut place in town and they are the best by far. read more

Went there for coffee and donuts yelp says open till 9pm. Sign on the door says 8pm but locked down waiting 15 mins no one around. Great way to win customers read more

Love Dunkin coffee AMD enjoy a good glazed donut too. This particular location, which is great because of proximity to me, has a back for being overwhelmed in the morning. All and all, it's what I expect from a Dunkin chain. read more

This Dunkin' Donuts is garbage. I have been going here 2 to 3 times a week for years and for the last month they have been out a large iced coffee cups. That is ridiculous. I can understand being out of the cups 1 to 2 times but it has been almost every time I have gone they had to give me either a small cup or a large Styrofoam cup for my iced coffee. This Dunkin' Donuts needs to get their stuff together. read more