Every time I come to this location it's the same girls working and they have the same shitty attitude. Every time I come in here their customer service is a zero out of five. The food is subpar, as you can see in the pic. This is the only place that burns my food THEY DONT CARE BRO I get they're doing their job at the barest of minimums but damn smile?!? Once?!?. Damn if I'm asking you for something don't give me no cold shoulder don't give me an attitude like nobody's making y'all work here bro fr. It's different if I just passed through one or two times y'all do this every time I come here just unpleasant as Hell. No one is forcing y'all to be here like , leave.... I come in y'all are all on your phones not giving a damn yeah it's just a job but your customer service sucks. That's a big part of the job.... Needless to say I'm done with those girls smh read more

Place is abysmal. Never been to a worse Dunkin in my life. Messed up both my drinks so bad. They were both inedible. Food is always unpresentable too. read more

Every time I come to this Dunkin' drive-thru, the service is terrible. The girls have an attitude for no reason, they take forever, and it's clear they don't care at all. Nothing ever changes it's honestly sad. They really need to hire better people. Do yourself a favor and go to a different location. read more

I've been to this Dunkin a few times, through the drive thru. It's been okay so far, usually a bit slow and not always the correct order, but no major issues until today. Today however, they told us that we needed to come inside if we wanted to order food, they were only doing drinks at the drive thru. So we went inside, ordered, and waited. My iced coffee with oat milk came out ate mostly oat milk with a little bit of coffee, so I asked the lady (black lady with red coily hairdo) to dump out half and fill the rest with coffee (I was very nice when I asked!). She rolled her eyes at me and told me to take the lid off, then she dumped the entire coffee out and remade it with decaf coffee. I told her that I didn't want regular coffee, and she told me it's the same thing. I said it's not the same, it's caffeinated, and she said "it's the same damn thing!". She grabbed the drink and threw it in the sink again and made it correctly this time with regular coffee and an appropriate amount of oat milk. I was still being nice, and when I said thank you so much, she glared at me and didn't respond. As I walked away, she commented on how aggravating I am and that decaf is the same thing as regular coffee. The rest of the time we sat there waiting for our food, she continued to side eye me and talk loudly about how annoying I am. I don't think she knows how to handle a fast paced environment without becoming rude and lashing out. The food finally came out, almost correctly made (got an English muffin instead of a croissant), but the guy making the food was doing it alone and really busy, and he was really nice despite being busy, so I didn't say anything and we ate the food as-is. read more

Sometimes we crave donuts, that can easily be scooped up. So we stop by the Dunkin' Donuts when passing by. And order 10 munchkins for a super low cost sweet snack for a couple nights. At this location, the cashier said to me, "The guy two cars before you said 'Jesus got you.' " 'tis the season for a totally random act of kindness of donuts! How sweet! read more

Dunkin' - munchkins - Donuts Near Me - Cayce, South Carolina

If I could give 0 stars I would. The customer service is terrible and the cashiers act hard of hearing at the drive thru multiple times. Even the quality of the food and drinks is horrible. Evaluations and training is definitely needed. DONT WASTE YOUR TIME OR MONEY! read more

Dunkin' - Hash Browns (that aren't fully cooked) - Donuts Near Me - Cayce, South Carolina

I've been going to this Dunkin ever since their grand opening because I live down the street and honestly it's the best Dunkin I've ever been to. Yeah they're having times where it was busy and they messed up my order but I would say nine out of 10 times my order is perfect the food is hot and fresh and my coffee is always perfect. The staff are so nice, Amari literally makes my day a lot of days she is so sweet and seems genuinely happy to be there. A lot of people in the food industry act like they don't want to be there or like helping you is a hassle but she genuinely is so positive that it makes going there such a pleasure. Keep doing good guys!! it's also always clean and the donuts always taste fresh read more

They refused to make food when we walked in stating "we need to stop serving food". I think it was literally 1pm. We ordered a couple things online and one person ordered in person. They basically threw the bagel at us and it fell off the mobile order stand. I ordered a everything bagel with cream cheese, this is what I got. Looks like a plain soggy bagel. The workers were so rude the entire time and then told us to not "never come back". They literally were hanging out the front door yelling at us. All we did was order food and coffee?!! Don't go here lol read more

Dunkin' - a person holding a bag of food - Donuts Near Me - Cayce, South Carolina

I got here during a big rush and you could tell they were working really hard. I've been a barista before and rushes are the worst and they were handling it really well. They were severely short staffed. The black girl with the glasses and blue braids and the white girl with dark hair and glasses were especially helpful and were really sweet despite being under a lot of pressure. Keep up the good work guys !!! I recommend mobile ordering drinks ahead bc you'll get them quickly , the girl doing the drinks was zooming read more

Dunkin' - a cup of iced coffee on a table - Donuts Near Me - Cayce, South Carolina

Old coffee is disgusting. My cold brew was not fresh, it tasted like it had been there for a few days. On the other hand, my friend enjoyed the iced latte. Personally people who drink super sweet coffee should not be trusted. This is the only reason they got 3 stars. Lastly, be sure to teach workers customer service. Can i help you differs so much from Thank you for for choosing DD, what can I get started for you. read more

Dunkin' - two drinks sitting on a table - Donuts Near Me - Cayce, South Carolina

they are so rude and have the worst service. I had a coffee with almond milk and they put cream in it. they refused to fix it. Do not recommend. just go to Starbucks read more

This store has the worst customer service. The people there are rude. My family and I just tried to get some donuts from there at 7:15. The lady told us that they threw away the donuts and locked the door at 6, they do not close until 8 PM, but the lady said it was policy for them to do that. Every time we go there the employee always have an attitude and say they are all out of donuts. read more

No thank you. The location is convenient & easily accessible on my way to campus. However, the service is slow. My coffee always tasted burnt. I have never had to return a drink before until my 2nd or 3rd attempt for an iced coffee at this location. Whatever creamer these used was rancid. Disgusting!! I will never ever go here again & suggest that you don't either. read more

Oh my god. 4 orders in a row completely messed up. I order the same thing. Hot chocolate. Strawberry frosted donut. Wake up wrap. And hash browns. And the last 4 times they just didn't make the hot chocolate or put the donut in. Reading is hard for this Dunkin location. read more

This location is so sad... I'll go across town to make sure I avoid this one - and it's literally 1 minute from my house. They really need to get it together. For months the menu sign has been broken, which is fine when you're a regular and know what you want, but I can't imagine if you'd never been there. And forget coming here in the morning before work, you'll be stuck in a long line where you can't back out or pull around since their drive thru is behind the building in an alley-style drive. 9/10 times the staff asks me again at the window what I had and usually even then something is wrong or missing from the order. They never have exactly what I want or are constantly out of items. I've given this location so many chances :( they need new management and new staff ASAP. Especially with the new Starbucks next door - this location won't last much longer. read more

These girls are ALWAYS happy and so friendly. And I love how excited they all always are to give my dog a treat (:

Workers in the drive through are always SOOOO rude. like every time. they sigh when I order and have an attitude every time so come. Act like they really hate their job. They get my orders wrong sometimes as well read more

Some of the workers are really rude and have zero urgency. My bagel was hardly toasted; the cream cheese was in a glob slapped in the middle because the worker was annoyed that I asked for my mobile order after waiting for 30 minutes. Definitely the worst Dunkin around here read more

I have never been to a worse dunkin donuts in my life. The service is habitually horrendous, their prices are higher than all other dunkin donuts for some reason, among other things. The last time I went here there were black chunks floating in my iced coffee. This place needs to get their act together. Surprised they're still in business (oh wait they're surviving on the name of their franchise) read more

The service was horrible. We went in and we're ignored for a few minutes while they stood there and talked to each other. After someone came to take our order they made a coffee wrong and when asked to fix it another worker started laughing at us, and after we asked why they were being rude they continued to laugh more. As we were leaving the girl who took our order told us she hoped we never come back again. Every time we go the workers are incredibly rude. read more

Staff is always rude and my iced coffee ALWAYS has coffee grounds in it. Overall not worth the cheap prices.

OK !!!! Time to change mgr. Worst service. Oh excuse me. I never got waited on. Close this place down or get new people to run it. Tell it iike it is. read more

Worst Service ever. Wouldnt let us inside and we're so rude about it for no reason. No line but took 30 minutes for a mobile order we placed a long time. Food was horrible and coffee was way more ice then coffee. didn't even toast my bread for sandwich either. miserable people inside read more

Slow service, rude workers, cold food, incorrect orders. Needs new management desperately read more

The coffee is good, but I don't think I'll order the breakfast sandwich again. The Texas toast was OK, but the sausage was bland. There wasn't much taste at all. Maybe add seasoning? The hash browns were bland too. read more

Dunkin' - a sandwich and a cup of coffee - Donuts Near Me - Cayce, South Carolina

Food was good, service was good. The only thing I wish is that they'd put filling in the other 3/4 of the donut. That would make them taste much better. Hint ;) read more

Dunkin' - a view of a restaurant counter - Donuts Near Me - Cayce, South Carolina

They consistently suck, I don't know how they do it. Staff acts like you're such an inconvenience for just pulling up to the window to order, drinks are not very good as well. Miss how it was a year ago, was my favorite dunkin. 0/10 won't be going back read more

Employees are extremely rude and didn't take my order for 10 mins. Don't even acknowledge customers

If I could give this store negative stars I would. Every time I go to this Dunkin they always say they never have any donuts. It will typically be in the evening after 5pm because that's when I get off work and my kids and I like to pick up donuts. Well tonight confirmed the worst... we pulled up to the drive thru and nobody answered but they were still open. I pulled up the drive thru window where the girl said "what do you want" (So rude...) then I said "what time do you close" she says "we close at 8pm, but I locked the doors at 6p and we threw away all the donuts." I said "if you close at 8pm why are you throwing everything away at 7p...? That seems silly." She says "it's corporate policy" and closes the window on me.... Sage to say I will Never go to this Dunkin again. Typically I'm not a 'Karen' but I will be contacting corporate regarding this girls attitude and this Dunkin location in general. Truly the most pathetic customer service I have ever received. Anyways thanks for reading this review. read more

Lady at the drive thru speaker bitched me out for trying to give her time in between each item I ordered :(

It's okay. Sometimes it's good sometimes it's shit. Some of the workers are nice and some of them are mean. Literally it's like flipping a coin to see how your service is gonna be. I'm giving three stars only because the nice workers make up for the shitty ones. read more

Staff is VERY, rude, unwelcoming & lazy. Wanted to try Dunkin bec they seem more reasonably priced than Starbucks. nope, never again. I will pay the Starbucks tax to never have to experience this level of incompetence ever again . read more

I go here every morning because I love their coffee, but this last time their policy on giving dogs a little cut of whip cream must have changed bc the lady at the window had a full on argument about it. So odd because I've never had this problem in the past. Guess I'll be going back to Starbucks read more

I use to go to this Dunkin' a lot. I stopped going because they mess up my coffee every time. Every time I order a bagel or sandwich it is burnt on one side and raw on the other. The wait is always supper long and if you correct them when they mess your order up you get an attitude and treated like you are the problem. I've never been so disappointed with a Dunkin' Donuts location before. I shouldn't feel like I have to accept the messed up order when they can't get it right and you want to avoid the disrespect that comes with correcting them. You are Human and I understand mistakes happen so save the disrespect and fix the coffee without getting mad at the customers. read more

So I ordered three boxes of coffee last Thursday afternoon to be picked up today at 9:10 for church. I get here to pick it up, stand around a few minutes, and at 9:16 am told "it'll be a while we have to prepare it." It's 9:30 now. No coffee for Easter brunch that is starting now at my church. Ughh. Happy Eater! read more

Waited in the drive thru for 30 mins and then get to the speaker and they say they're closed. It was 2:55, they close at 3:00. The workers are rude and super slow. read more

If you want to wait over an hour for food and a coffee, this is the place for you. Not to mention the staff is so disjointed and apparently can't read the screen in the kitchen that tells what the customer ordered. They rely on the customer to tell them what you ordered so they can forget and make you wait additional time, just to have to remind them multiple times. They also have the shittiest customer service and I watched them cuss out multiple customers. Obviously the owner is not doing thorough checks before hiring someone for a position that a toddler could do. read more

What's the purpose of mobile ordering if the staff is just going to give you whatever they want to give you? How you confuse butter packets on the side to cream cheese? Maybe if the person making the food opted to take her headpiece off along with her AirPods in her other ear off she would of listened better. Placing a mobile order, food not being ready, having to tell her what I ordered and she STILL got it wrong. Next time I'll go to Starbucks down one block where the coffee/food is ALWAYS right! Oh and don't expect a hello or good morning... that doesn't exist here... they just stare at you like it's an inconvenience that you walked in. 1 star because that's a luxury to them. read more

Would give less stars if possible. They don't even look at your mobile order and make whatever is easy for them and it usually tastes horrible. I paid $5 for a cold brew and got an iced coffee with nothing I ordered in it. The store is also always closed because the workers don't feel like serving customers from anything but the drive through. Don't go here. read more

This Dunkin never has anything in stock. Came here one morning for munchkins and they were out of all flavors. Came a separate day for a plain bagel and a coffee and they only had the blueberry bagels left. Inventory needs to be done more often. read more