Endy & Rahshi were handling both the drive-thru and lobby on a very busy morning, both were still so very pleasant and worked quickly and efficiently handing out orders with very minimal wait. THANK YOU for your hard work today and great customer service. Keep it up! read more

Service is bullshit and disrespectful and the food is cold and everything else very horrible service never going there again call maybe again to hold up the line read more

I actually went to the Baskin Robbins side of this business.. and to be honest it sucked!. The place was filthy!! food on the floor.. tables were dirty, garbage was full, women's bathroom was out of order! They were almost out of ice cream.. and the staff was less than pleasant to be around. I brought my grandchildren here for a nice ice cream break and this is what i came to?.. it cost $8.95 and they were kids 1 scoop ice cream that tasted freezer burnt!!! I would NOT recommend this place to anyone!!!! read more

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This location isn't worth much. A couple of months ago I stopped and went inside looking for a couple of cinnamon twists. I was told they no longer make/sell those. I left, didn't buy anything else. So, I went a few blocks down the street to Hy-Vee. They had them, no problem. Yesterday I stopped early morning, went inside and asked for 2 glazed donuts. I was told they didn't have any. They did check the storage room, none. I left, went and down the street to Hy-Vee, no problem once again.....they had them. Why do I even try? It's pretty bad when you sell donuts and you don't even have something as simple as glazed donuts. Looking at the few selections of other donuts, nothing there I would want. I know they don't bake them there. The way I understand it all Dunkin's make donuts at a central hub and then distribute early morning to other stores in the area. That doesn't really work. I think all Dunkin stores now are just that, Dunkin. They've taken the word donut off their signs. They want to be a coffee and sandwich place I guess. I don't buy the new coffee's, sandwiches I have, but....I won't be stopping at any of them anymore. No reason for me to. read more

I drove out of my way to come here. It was 8:20p on a Saturday (non-holiday). The Open sign was lit up, but the doors were locked. Google and Yelp show they close at 10p, but the Baskin Robbins site says 9p - either way, they were closed before this. read more

I've been a few times in the past and had iffy experiences but I went back to try the new salted caramel drink this week before work and it was so good! The girl in the window was very friendly and recommended another drink to try next time if i liked this one. read more

Similar to other reviews, I went to Baskin Robbins side, which you can't find here on Yelp. Very disappointing... Their website and DoorDash menus offered options that the store won't match. So, after ordering two sundaes and a two-scoop of one of their flavors, we got none of that. Settled for two shakes, but they were extremely this, one was made wrong, and both came in Dunkin' Donuts cups rather than their own brand. Definitely won't bother going back... read more

Waited 45 minutes only for them to say they're out of large cups. Wtf? I had already placed a mobile order which is the only reason I even waited that long. Then when I left I noticed they forgot half of the things I got in my coffee and I also didn't get the credit back for having to get a medium instead of a large. Avoid this Dunkin at all costs. read more

Awful service and they have more staff than they know what to do with. They claimed to have just opened their lobby but nothing was stocked the sandwich I ordered got forgotten about and I got the wrong donut because the lady taking my order doesn't know what kind of donuts she is selling. I would never come back to this particular Dunkin ever again. read more

OK, I came here after trying the other one in town, which was CLOSED, so annoying. Neither yelp nor the DD website indicated this. This one is not close to the other one. So I admit I was a little irritated by the time I got here. However, once I found it, parking was easy. Its a big roomy space, that has a Baskin Robbins as well. The coffee was good. The employees polite and pleasant. But it took SOOOO long. Seriously. Someone should have asked who was just looking for coffee and taken care of us or something. The employees were totally absorbed filling these complex orders of food, ice coffees and the like, and the rest of us guests were just lining up. When you have a lot of complex orders come in, ask the others in the quickly growing line who is there for plain old coffee - as in, sm, med, large with milk/sugar and take care of them. Get them in and out quickly, they will be happier, your lines will be shorter. Trust me. read more

The Locust Street, Davenport, Iowa Dunkin is awful. When you walk in the staff are busy chatting each other or using their phone...you are never greeted. The floor is filthy, old napkins and straws and just dirt and grit. The wallpaper is coming off the walls, and windows are cloudy. The service is a complete disaster. The staff consistently makes mistakes on orders. In the last 4 months, I was given a green ice drink instead of hot coffee, an egg wrap instead of an English muffin turkey/egg, overcharged for 3 bags of ground coffee (it's supposed to be $20 for three bags and I was charged $37) and three people had no clue how to fix it. Today I asked for no cheese on an egg sandwich and of course it had cheese. This location used to have Baskin's ice cream, but it was tore out...the boards are broken and there's debris from the tear out and the staff will sit on the boards and play on their phones. It's awful inside and the service stinks! read more

Dunkin coffee used to be my favorite coffee to get for a weekend splurge, but this location has the weakest Dunkin cofffee I have ever had from them. I have hot coffee with cream and when I open the cup it looks like cream & water. I've only had this happen at this location read more

After more than 2 weeks of trying to get a refund for a mistake they made, it is still unresolved. I spoke to and emailed Missy J and I guess they do not want my business. There are other places to buy donuts so I see no reason to continue to waste my time. I had even emailed the owner, Soni. I wonder how many didn't bother to try to get errors fixed and just decided to shop somewhere else. Disappointed, Linda read more

The filthiest place I have ever seen. The bathroom door didn't even have a doorknob. Sandwich was cold. At least 4 employees and the service was awful. read more

Super slow service. Manager was super crabby and needs a new job! It's sad it's the only Dunkin in Davenport! Now you know why people prefer Starbucks! This place needs new ownership and management! Open size is not even lit up??? Go to the Moline location instead! read more

Dunkin' - I guess off signs does not need to be on? One of many coffee shop issues! - Donuts Near Me - Davenport, Iowa

Slowest service. No urgency in getting customer their order through the drive thru. I waited in line for 13 min for a simple hot coffee with cream, no sugar. It had sugar. Went to run in to change it out and doors locked so had to go all the way through the drive thru again for replacement. Total time invested for a coffee and donut, 29 minutes. Ridiculous. read more

There coffee is AMAZING I highly recommend the iced macchiato with a French vanilla swirl with the sweetener as sugar read more

Dunkin' - This is the picture of my absolute favorite drink - Donuts Near Me - Davenport, Iowa

Our donuts were rock hard. Like something youd get at a gas station on discount, days after they were made type hard. Ridiculous.

So glad to have found a DD here. I can not wait until they get to the Twin Cities (though wondering if it will ever happen) - this location was excellent - good service, good coffee read more

I used to go to this DD a lot but I'm not sure what happened to this place. The service has been pretty bad the last few times I've gone and the quality hasn't been the best either. read more

Dunkin' - a hand holding a half eaten donut - Donuts Near Me - Davenport, Iowa

I ordered my coffee on the app to avoid the line and when i got there it wasn't ready, which isn't a huge deal until I was waiting a while. One young man asked what I had and said the ticket was back there. I would've left had I not already paid. It wasn't until an employee, I think his name was mike, out of nowhere began to yell at me! He said I was giving him "attitude and they're understaffed and he's doing his best as the only person with this line" I was so stunned that the employee actually raised his voice at me when I was the one who was waiting for my coffee for over 20 minutes I didn't even know what to say! He apologized and gave me a size upgrade which was nice, but when I called the store to address this they didn't answer. I called like 6 times that day. read more

Waited 10 minutes for a Bacon egg and cheese bagel that I paid almost $4 for which had just a single piece of bacon that was burnt. Just go somewhere else, not this crackhead dunkin. read more

I'm not much of a Dunkin' Donuts fan, but occasionally they offer a flavor that I like. Today, I asked if they could reload my app through the drive through because my card wasn't taking on the automatic reload. And she said, "it'll take too long because we are busy, and my manager will get mad." Ummm your job is to serve customers, in other ways besides handing a drink out of a window. I work for a much larger and busier coffee corporation and we would never tell our customers that we cannot do a simple task because we are "too busy". It's part of our job. They have messed my drinks up on many occasions and told me they were correct???? Weird. The management is trash. The place is trash. read more

I got their on Monday and their frozen coffee machine was broken, and their menu didn't match their flavors. The cashier was obviously new and doing the best she could but the manager wasn't being helpful at all. I had ordered a raspberry iced tea and hashbrowns, and when i got my order, my iced tea tasted horrible and my hashbrowns were burnt. All in all, the prices weren't bad, but the food was definitely not up to par, and the service wasn't good either. read more

Took 3 minutes for the counter person to acknowledge I was even there. Then at 12:30 p.m. I found out there were no croissant. Waited another 10 minutes for the sandwich on a bagel. Got out to my car and found it was made on flatbread. awful service and the wrong product. This is not Dunkin Donuts, It's a glorified kiosk. They dont even make the food on site. Comes on a truck. Never again. read more

Whenever I order food in the drive thru, the lady on the speaker is extremely rude to me. She will cut me off in the middle of my order and tell me to pull to the window. The food I do order is never good either! It's like a joke to them or something! I am Never going to this location again. read more

Worst customer service in Iowa and from MANAGEMENT! ! It was so bad I even complained to corporate and they assured me the manager would call me back! Guess what? Never received a call or email from this establishment. I used to visit 2× per week for coffee and now I refuse to spend my money there. If your looking for rude management and horrible customer service visit this place. Just watch what they charge you, I was overcharged $2 for a smoothie and when I asked for the $3 (not the $5 ) smoothie the rude lady told me my daughter wouldn't like the $3 smoothie???? We went back and forth and I was not paying almost 6 bucks for a smoothie. They spoke on their foreign language to each other, all shooting me dirty looks and guess what...... the smoothie tasted like crap! read more

Took forever to get my coffee in drive thru no other people in line. And when we drove away we noticed my coffee was made wrong not a happy wife when we were just traveling through! read more

i sat in the drive threw for 15 minutes with one car in front of me just for me to get up there and tell them they were out of the coffee I ordered. read more

Stopped by for breakfast sandwich and their oven is down couldn't even make wraps. Ordered half dozen donuts and they looked horrible, no glaze at all on them, chocolate iced had very little frosting and no sprinkles. Not going back there! read more

I want to say thanks to an employee at this location named Vealetta (sorry if spelled wrong). I went through the drive thru and after I pulled away I realized I didn't get a donut I ordered. The drive they was already backed up by this time and I had my 2 year old daughter in the car and was leaving to go out of town. I saw an employee walking in and I asked if she could help me. She went right in and got my donut and brought it to me. This little bit of customer service made my whole experience better. Instead of thinking about not getting my order she made my experience fantastic. Great job to this wonderful employee! Thanks Vealetta (again sorry for the spelling) read more

This is the worse DD I have ever been to! They do not use the regulated amount of cream or sugar. I'm tired of getting a cup of cream! The place is dirty and the staff is rude! read more

Dunkin' - Donuts Near Me - Davenport, Iowa

Coffee is always just right, unlike bux or mcd. Only 4 stars because generally I think the donuts aren't superior to local mom-n-pops

Came through the drive through. They missed my drink, but that was rectified before I left. They gave me the wrong doughnut and the bagel was very stale. In truth, the bagel was unable to be chewed. It was gross and just got thrown away. I tried twice to call, but no one answered. 3 for 3 on mistakes. Don't think I will be back. read more

Horrible customer service. Absolutely zero espresso product knowledge. If you are a fan of quality coffee or espresso beverages, or good customer service, this is not the place for you. I called in ahead of time and spoke with Rakeesh, the owner/GM, who assured me that they did in-fact prepare Americanos. When I got there to order, Felicia, the young employee, AND the manager on duty acted like it was the first time they had ever heard the term Americano. Neither of them even knew what an Americano was. Which was hard for me to believe, since they have pictures of lattes and cappuccinos all around their store. For those of you who don't know, an Americano is just espresso and hot water. A much simpler drink to prepare than either lattes or cappuccinos. They quite obviously did not recieve proper training on how to prepare or ring up espresso drinks. They ignored me after I requested to speak with the manager on duty, and I just stood there waiting for her to address me. She instead acted like I wasn't even there. ..sure, I could have guided the employees on how to prepare an Americano, but as a customer I should not have to train the employees on how to do their job correctly. So, I left annoyed then drove up the street to Coffee Hound and bought a really really good quad-shot Americano for only $3. Problem solved. read more

Didn't even know what a custard long john was! And didn't have any long johns, anyway. (Not good selection of donuts, but did have bagels and muffins.) Iced mocha latte was strong with too much ice, but it was a dollar. All in all nothing impresive. (Moline location better.) read more

Donuts taste good. The service sucks. Who doesn't let their customers order a dozen of one kind. They said they will only give you half dozen of one kind not a full dozen of one kind. read more

Steak bagel was supposed to be white, it was whole wheat. Hash browns bag was half empty.

The first time i went there was a bad experience...took forever to get waited on while i watched a guy begind the counter with pants sagging below his butt texting and talking on his phone while doing things with one hand. That was two months ago. Now its even worse customer service, cant understand what they are saying and they cant understand what you're saying. Going thru the drive thru, I asked about creme filled. The first person didnt understand me, neither did the second person and the third person spoken to slowly and deliberately, finally understood and then told me they don't make those. EVERY DONUT SHOP MAKES THOSE! Its a struggle to even get them to understand how you want your coffee and then, the three times i got it from them, it tastes like they used dishwater to make it. Some kind of soap taste. Dont even try to order espresso there. They have no clue Generally its a crappy experience and i don't recommend you even go there to get a napkin. read more

We stopped in today and got a vanilla swirl iced coffee that was not very tasty at all. My sausage, egg and cheese english muffin was burnt and all I could taste was the charred flavor. It left a very bad taste in my mouth which was not helped by the lousy coffee. My son got a sandwich that he said tasted ok but was soggy. He did enjoy the hot chocolate, though. The 2 donuts we purchased were nothing special. For $16, I was not pleased. The DD in Des Moines on E. University is GREAT! Davenport DD - SUCKED! On the other hand, the employees were friendly and polite. read more