The customer service here was terrible! Not only was it 15-20 minutes just to place our order - 2 cars in front of us - then another 15 minutes to get to the drive thru window, and then ??? to get our order, on top of that they tried to charge us $10 more for our order, till a manager got on the horn, with no reason for the $10 bonus! We will not be back? This is absolutely ridiculous! When we finally paid for our order, they asked if we wanted to give a tip! We did not! read more

Bad service and extremely slow moving lines at the window. Too bad, this is a nice location. read more

Worthless order a head process if the drive thru takes 15 minutes to get through and you can't just change it to in store pickup. Placed order 8 minutes in advance on app just to sit through the drive thru for 15-20. App doesn't let you change shit read more

Walked here myself to get me and my brother some Dunkin'. Well worth the walk! Not only was the food great, but my coffee was excellent! Not too crowded either. Service was great, especially with such a little amount of workers! read more

I asked for a decaf coffee and didn't get told that a new brew had to made until after 4 customers passed .... I always get this sort of teatment when I come to the Dunkin ... Doesn't matter the different people that work here it always sucks read more

I stopped by this location to pick up a dozen donuts and a box of munchkins for a small group. I was greeted with a smile as soon as I entered the store. The store was clean and organized. Thankfully they had a nice assortment of fresh donuts to choose from. The jelly filled and sprinkles were requested so I took six of each and a box of assorted donut holes and was quickly on my way. read more

Dunkin' Donuts - wo different flavored donuts - Coffee & Tea Near Me - Groveland, Florida

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Quick service. Polite service with a smile. accommodated our request for extra cream. Food is delicious. Provided everything we asked for. Well supplied unlike other Dunkin stores! read more

Very poor effort on the food. Not the best customer service. Unfortunately would go out of my way to go to another location.

This DD has been fine during our visits. If going during breakfast time, there is always a bit of a wait to order, but nothing insane. The location could be cleaned up a bit more. Tables need to be wiped down more frequently. We've never received a wrong order, but they have been out of a few things we wanted, even in the morning hours. Staff has always been friendly when we have visited. I've had the BR ice cream, muffins, donuts, and iced coffees. They definitely use a lot more sugar and flavored syrups than Starbucks, so expect the sugar high! read more

Dunkin' Donuts - Small ice cream cup, minus a bite. - Coffee & Tea Near Me - Groveland, Florida

I placed my order ahead on the app. Unfortunately, my family found out I was going to Dunkin & I received two phone calls from different members making their own requests. Because of this I stepped into the store to add to my order and was on the phone as I stepped in. I hadn't taken my third step LITERALLY into the store before getting yelled at from a young female employee from behind the counter. "HELLO?! Do you even HAVE a mask?!" Service is always slow at this location to begin with, but it was especially slow on this visit, even with most of my order being ordered an hour previously on the app ( and paid for). I know these masks are a hot button issue & they've even become a political issue. I don't care what side of the spectrum you fall on, no one deserves to get yelled at. It's just not that big of a deal and reflects poorly on ALL of the staff there. Masks ONLY help reduce the spread a SLIGHT bit if and ONLY if you habe Covid. Obviously they don't know if I have Covid, but it's not like I even had the chance to be near anyone in the store, having taken 2 steps into the place. She made it a public spectacle, & as much as I hate Starbucks' way overpriced coffee, I'd swear off this Dunkin location FOREVER if there was ANY alternative in the area. read more

The customer service is ridiculous. I waited while an employee was hanging out with their friends at a booth. I waited 5 minutes in the Ice cream area and 5 minutes at the donut area. Nobody greeted me so I went to Publix and bought Icecream and donuts. read more

Last time i was here, they were new. They ain't new this time. I'm here once or twice a year. Improvement, every time though. The order was right. Kudos there. For two coffees and one old fashioned donut to take 10 minutes with only 3 cars in line and a full staff. Needs some tweaking. Way better than the other ones nearby though. Getting better each time :) read more

Waited almost an hour today and they didn't even get the order right this place is terrible needs new management

Terrible service. The first time I went they didn't give me my card back and then never answered the phone when I called repeatedly to determine if they still had it. The Bacon egg and cheese wraps which are twice as much as the egg and cheese wraps have almost no bacon on them. I will drive further to get better service and better made food. I'm super I unimpressed with this location. read more

We ordered a lot of stuff and it all came out perfect!! Great quick service! Would definitely recommend :)

they spit on my snackin bacon and told me it was gonna take 15 minutes for it to be done

Took 45 minutes to get food. Didn't get receipt. The drink I got tasted watered down. Would not recommend.

I want to give you a zero but that's not possible so I can give you a one they forgot our donut order three times giving is plain donuts instead of Boston cream when we did get Boston cream they stuck it in a bag and all of the icing was stuck to the bag read more

Dunkin' Donuts - This is the bagel with vegetable cream cheese don't worry they didn't forget the one chive - Coffee & Tea Near Me - Groveland, Florida

Ordered The Cold Brew Charlie- yuck! Tasted like dirty water. The cream on the top looked curdled- Sour! I will never again.

went there today to get donuts and there weren't many options. Only 2 normal and powdered very disappointed cuz at the time really wanted a jelly filled munchkin or glazed or a Boston crème but there were non so I got a really sweet coffee and left read more

This place has been disappointing every time we've been here. Whether it be due to service or the fact that they are ALWAYS out of stuff... I have yet to go and actually be able to get a banana split without them being out of something. I pay $7+ but dont even get the toppings that make it a banana split. Someone needs to help this location..... read more

Slow service. Stood waiting for ten minutes just to have my order taken then another 15 to get my order. The ppl behind counter paid more attention to the drive through more then the line ppl. After all the waiting time my order was still wrong. read more

Almost every single time I come here there's an issue. Unfortunately, the other DD is too far from me. The workers aren't the issue, it's the management! They're always running out of things. They continuously exploit the revolving-door of young teenagers by leaving them at times without an adult over the age of 21. They are constantly understaffed. The person that's calling the shots at this DD is making bad decisions and needs to be reprimanded. read more

Dirty filthy store at night. I just moved in the area and unless they build another DD nearby i will be making coffee at home. If possible i would give them negative stars. Ohhhh workers have to be on drugs running around with blender cups with ice cream in them, dumping them and getting more. Filthy filthy place. read more

Today I was at this DD and when I got to the window the CSR Neffy was talking to another co worker how many hours she was working and that she miss her appointment on her probation officer and she was tired of putting so many hrs and that she was tired af ect. It was so unprofessional having that conversation right on front of me. Rude read more

your worker daija janelle nieves is simply not good at her job is always having her what seems so to be boyfriend at her job and soeaking to him while there are multiple customers waiting to order. today i went in for donuts and over heard her on the phone with what seemed to be a guy. thats just terrible customer service and lack of work ethic the future is not bright for her read more

Decent service, friendly staff clean areas and fresh donuts. Plenty of seating areas (outside or inside). Coffee is fresh at all times and donuts are good read more

Wondering why it's so hard to place a call ahead order for the following day...two days in a row. Terrible customer service matched with rude associates. Guess it's a good thing this is the only coffee spot in town or there's no way this location would make it. Good luck! read more

This store by far is the worst one. ALWAYS Slow service and they never have the items that you want. Also, they never have bags or spoons For Icecream. read more

Worst service ever, sat in drive thru line for 20 mins and did not move. Y'all really suck.

I travel a lot across the country and I like my Dunkin donuts and coffee. Normally I get great or at least ok service. But this one in Groveland Florida is by far the most disgusting miss managed location ever. I ordered three things and got 5 things and got charged for more than what I had ordered. When I went in to complain I told the manager what happened and not only did she refuse a refund. But I was called a liar too. On my way out I used the bathroom and it looked like it had not been cleaned in Months. read more

Terrible service all the time the flavors where all label wrong . Store is not clean. Somebody rescue this store. Worker have a stinky attitude. Except one. read more