I'm not a supporter of huge faceless companies, like Dunkin donuts, And I do know that this company snuck into our tiny little town through a loophole. Anyway, Walking into this store, the atomosphere was cold, sterile, utterly colorless and a little more than a hospital feeling. Not welcoming "can't wait to get out of there" feeling. The food is so boring and even uninspiring. It's all microwaved the same way, in the same oven, so hot, you can't even touch it for 5 minutes, maybe more. The coffee (not only in this location) is, to me tastless, it's not that its watered down, the flavor is not there. Hollow. After I wet my pallet, I just throw the rest away. My order was way, way too much for the kids to handle. A bagel, not toasted, with cream cheese cut in half, and a boston cream to go along with it. after 9 minutes and a parade of cars behind me, I got my bagel, toasted, with cream cheese and not cut in half. I say not toasted with cream cheese because the cream cheese liquifies making it utterly impossible to eat in a car, No Boston cream, 2 napkins. The drive through kid had no clue or rememberance about the boston cream, The "manager" who was about 20 years old, I ask him for my boston cream, so he put a boston cream in a bag, no napkins, no wax paper. Folks, i know you have to get to work, and you love the drive through, but maybe find your way to Greenwood lake Bagels, they are lovely people, they are repsonsible adults, they understand me, and get it right every time. This Dunkin donuts is just another object that I pass on my way to work. Oh! just 500 feet up the road you have Greenwood lake coffee roasters. Oh, so much better. It s little more money, but you'll see what I mean. They are closed on Mondays. P.S. I wouldn't bother to call corporate. They will only put you on the phone with a 20 year old manager from the store you're complaining about. read more

I wish I had taken pictures over this past year of the items that they have given me from this Dunkin' Donuts. I have received sandwiches that were completely burnt on the top and the bottom slice of bread and not toasted on the bottom at all. This morning I ordered a bagel sandwich and the bottom half of the bagel was cut in half left. The bottom part of the bagel was burned and someone just cut all the birth part off removing the bottom crust of the bagel. So when you went to grab the sandwich, there was no bread on the bottom and your hand directly touched the eggs. I realize bagels have a hole in the middle, but they shouldn't have a 2 1/2 inch hole. I was told that all the bagels were like that today. So apparently something happened to the product and they were serving it anyway. Then I was given a replacement sandwich on an English muffin, which was cold raw. I don't know who would want to eat a sandwich on an English muffin that isn't toasted properly. When the third sandwich arrived, it was hot, but the bread had obviously been microwaved as the English muffin was warm and soft, but not toasted. When the items come out burnt or with a bagel is missing the whole bottom section the staff blame the ovens. If that's the case, they need to let the manager or the owner know that the oven need to be serviced so they work properly. When people are paying $10 for a medium drink and a sandwich, there's an expectation that it's at least edible. On the bright side, the staff are always very polite and the place is clean. I hate to start my morning by complaining but today I'm going to be late to work because they're unable to deliver a simple breakfast sandwich. I wouldn't be posting this review. If it only happened once or twice, but this has to be the fifth or sixth time that the food has been way below par. I think I'm done with this Dunkin' Donuts. It's a bummer because I pass directly by here on my way to work every day - I'll take a different route to work from now on. read more

There's absolutely no reason to go to Dunkin' with Greenwood Lake Roasters literally around the corner and Village Buzz Cafe about 2 minutes away. I stopped into Dunkin' for what I thought would be a quick and convenient stop to get some morning caffeine. You'd think with 3 staff members and no line in the store, they'd be efficient to get you in and out quickly. I stood there several minutes while the one employee who made eye contact with me continue to make drive thru drink order after drive thru drink order as tickets printed. The other 2 employees were in a trance, fixated on taking the drive thru orders, not acknowledging anything going on at the counter. No sense in giving business to a place that ignores you, so I walked out, reminding myself why Dunkin' just isn't worth it, even if it's conveniently located. This location had very slim pickings on their donuts too. read more

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Nice location and extremely clean . All the employees are really nice here and the inside of dunkin looks really nice inside . They take service inside and at the drive thru as well. Definitely come here and check them out. Show them some support during this hard time. read more

Dunkin' - a motorcycle parked in front of a store - Coffee & Tea Near Me - Greenwood Lake, New York

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Okay, so I don't often post reviews but I felt this was necessary. Anyone who orders from Dunkin with any sort of frequency knows that inconsistency is pretty standard and even expected. THIS Dunkin is not only theeeee most CONSISTENT, they're all extremely friendly and accommodating. I live in Monroe and travel to this one specifically whenever I want Dunkin because of how great it is. I RAVE about it to people. The coffee is always perfect, always always. Truly, make this the flagship store. read more

Ordered via the app this morning. When I arrived it was closed again. 9:30 am. Why can't they get their act togethe read more

Dunkin' - 9:30 am - Coffee & Tea Near Me - Greenwood Lake, New York

the service is super slow inside or drive thru. they kept forgetting part of my order. they always run out of donuts. i would recommend hiring a manger that knows how to order inventory correctly to keep the patrons happy.i'm sorry i had to give it one star to post read more

Spent ten minutes at a dead standstill in the drive thru line with four cars in front of us today. Upon ordering, the employee taking drive thru orders was extremely pleasant but needed everything repeated back to her, twice. After another five minutes, we got to the window. Once at the window, we quickly received our coffees but had to wait another five minutes for our breakfast sandwiches. They were sub par, the croissants were burnt and tasted like the inside of the warming oven. TWENTY minutes in line total for two coffees and inedible food. For all intents and purposes, there is still no Dunkin Donuts in Greenwood Lake. Keep driving! read more

Order everyday but unfortunately the coffee has been subpar. It's tasted burnt or has been filled with coffee grinds. Every employee has been super friendly, we just ask that they figure out the coffee bit. read more

Poor customer service and stale burnt coffee. Can't really blame them, it's Dunkin, of course no one there really cares. Much prefer GWL roasters up the street, best coffee I've ever tasted and the people who work there really care and are part of our community. read more

I've been going here since they opened. Then management keeps changing and keeps getting worse workers are nasty. There was a guy Taylor there this morning that was totally nasty with me because they couldn't get the order right. This place is going downhill and needs change fast read more

As soon as I walked in I absolutely loved the way it looks inside! Very clean, and the design is wonderful! However when I ordered a half a dozen doughnuts and picked them out myself, I wasn't able to see all the selections of doughnuts and that wasn't very fun for me! They should have something there so you could see the selection of doughnuts that they have! But other than that it's an amazing place and I definitely recommend! read more