I went here because I had a coupon for a dozen donuts. The worker may have had poor English, but he was really friendly and treated me well. When you come down to communicating with people who has a language barrier, use some gestures or big words. The store is barely a year or so. The exterior and interior is clean. It's right next to Bdubs. I don't drink coffee so I go for the donuts. I never disliked donuts of any kind. There is a good variety of donuts. I think DD ships the donuts to the store daily in the morning and daytime. Out of curiosity I asked what they do with the leftover donuts from the day at closing and the worker didn't understand me.. I tried The place is clean, the staff is nice, I think the language may be a barrier but deal with it. It's like a typical DD. read more

I never got my food and was late for work!! Would not recommend! The people working were dumbfounded when I told them I had a mobile order.

Sitting in Dunkin Donuts. This place has changed and not for the better! No more coffee from a pot. It comes from a machine. Iced coffee comes first in the coffee pecking order, at least here it does. No more wide array of donuts. May as well be a 7-11 with chairs. Gone are the days of fresh brewed coffee. Iced coffee was a left over from morning brewed back in the day. The foil ash trays have been replaced with iPads and really shitty music. Honestly, progress sucks more and more! read more

Very convenient location with easy in and out. Early staff is excellent, professional and helpful. Best in town.

Came by today for National Donut Day! Boy was I glad to see the gold ol' DD sign driving down the road. Upon going through the drive-through line, the lady that took my order was trying to get my order in as quickly as possible and often times cutting me off when I was putting in my customizations (almond milk, half sweetener, no whip). Just a little short with her answers. Ultimately my drink was made wrong. The donuts didn't taste fresh! I know they're free but free with quality is better. Also they gave my boyfriend the wrong donut which he specified TWICE while ordering. They took back the wrong donut instead of letting us keep it too... read more

Dunkin' - National Donut Day = free donut with purchase of a beverage!! - Donuts Near Me - Harrisonburg, Virginia

My friend and I ordered on the app and picked up our order from the drive through at this Dunkin location. They got our entire order wrong. We ordered coffees with brownie batter (which has a distinct color) and we were given vanilla coffees. I asked if they had brownie batter when I noticed the color, and they said yes. They were not brownie batter. When we said something, they graciously remade the coffees and they were delicious. I also ordered a multigrain bagel, and was given an everything bagel. It was still bussin though. read more

Dunkin' - a woman sitting in a car with two drinks - Donuts Near Me - Harrisonburg, Virginia

Coffee and breakfast were great! We spent $16 on 2 medium coffees and 2 breakfast sandwiches. They were all fresh and well made. The new Strawberry and Cream Layer Iced Latte was great. The coffee just tasted like black coffee with cream. The Brown Sugar Cold Brew was also incredible. read more

Dunkin' - Egg & Cheese on an Everything Bagel - Donuts Near Me - Harrisonburg, Virginia

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Wow, what a terrible, terrible Dunkin' location. While the staff joked around behind the counter, I was completely ignored for a full five minutes. Even made eye contact with the woman who ultimately served me, only to have her turn around and continue ignoring me for several more minutes, perhaps hoping I'd go away. Ultimately got my order in, only to have my iced coffee practically thrown in the counter as she walked away. And the best part? A young woman came in after me and was welcomed and served immediately, with a cheerful attitude, no less . Perhaps I missed the "we hate men" sign on the way in the door? Perhaps I won't be back... ever. read more

I went there today they were out of a lot of donuts I ordered the turkey sausage egg and cheese crossaunt left back home and they didn't put in the bag. They don't answer calls. read more

Ordered a bacon, egg, and cheese croissant and it came out almost room temperature and flat. Service was quick, but that doesn't make up for the terrible sandwich I received. read more

Don't bother ordering on the App. they don't even look at that order until you show up, and then it is given lowest priority behind drive-thru and in-store customers. Then at least one item in the order will be wrong. Skip this location and try another place. read more

Twice I went to this store, specifically told them that I wanted to use my free reward, and both times they did not respect my wishes. The second time, I refused to pay for the drink until they give me the free reward I've been asking to use. The woman's response: "it didn't go through." Ummmmmmmm ask a manager to show you how to make it go through????? This is just one of the many examples of how the staff is either illy trained or just plain lazy. Would not recommend. read more

Pros Walkin and drive thru Clean Loaded staff Friendly Fast Variety No cons Overall good experience, great location. read more

Dunkin' - The view - Donuts Near Me - Harrisonburg, Virginia

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Waited 15 mins to get a drink and a donut. What could possibly take so long. There were only 2 cars ahead of me. I waited for so long it lowered my gas milage due to sitting and waiting. Absolutely ridiculous. If your looking for coffee and your in a rush... Definitely don't go read more

The customer service has gone down the drain! I stuck with you guys when you raised your prices, and then again when you raised them, and then when you raise them yet again. But if you are going to raise your prices the least you could do is provide adequate customer service. I am not even talking about going above and beyond, just give me the bare minimum. It also helps if you hire employees that don't seem annoyed every time you place an order. But then again I can understand their frustration when everything I order is " out of stock. " I get there are shortages, but how are you going to have sprinkles on hand, and chocolate frosted donuts, but no chocolate frosted donuts with sprinkles? And for the love of God, if I order a dozen or half a dozen donuts, don't just throw them in a paper bag all smashed up together. Dunkin' Donuts, you've served me well for many years, but it's time that we part ways. read more

I just have to say, I go to this dunkin' on a daily basis.. I am a regular. They normally make my "iced coffee with french vanilla and cream" very good. but LATELY, they have been really SLACKING. If I go to early, they tend to give me espresso instead of coffee... no flavoring, and like 5 ice cubes. Yes, I understand the coffee will melt the ice. One time I went back in to complain about not getting flavoring in my coffee.. and they said "so you want a new one?" and I kindly took them up on that offer...they put WAY MORE than the normal amount of flavoring to make sure I got "enough". That made that coffee taste even worse... I ended up combining the two and it still wasn't good. I'm just extremely disappointed in the level of service and that has declined over the past few months. I understand the effects of the pandemic has made them lose employees or other circumstances... but consider hiring more people that are excited to be there. The drive through window associate won't even look at me in the eyes. read more

Very clean and convenient location. Really nice cashier. His English wasn't great, but he was so sweet and worked hard to make sure my order was correct before I left. Never been to a Dunkin where I wanted to leave a tip (and did). Will definitely return to this location. read more

Drinks are solid and donuts are on point! I have only gone through the drive thru, but they're always super fast and I consistently receive exactly what I ordered. Definitely a great stop for an energy boost or quick snack! read more

Awesome staff and management. Donated a few dozen doughnuts and coffee for move in. Very supportive of the JMU community!

I am a front liner at the hospital, and they're giving us free coffee, which is fantastic and I appreciate Dunkin' Donuts for doing that, but I've received an attitude from two different employees the last three times I've been there after I show them my badge. Friendly at first, but once the coffee turns free, their behavior switches. I'm not one to confront or be a freeloader, but it's kind of unfortunate that it's intimidating to go to a Dunkin' Donuts now to get an offered free coffee. read more

Ordered breakfast here one day, early in the morning, on the way out to catch a flight. The fellow insisted on charging us for each item individually and not giving us the combo prices! So... yeah, we paid for everything a la cart!! I know it's only a couple of dollars, but the guy spoke English so badly he couldn't understand when we tried to explain our issue. The coffee and donuts are typical DD, I would recommend Strite's over this place. read more

Clean, nice place located near other restaurants and stores. I ordered my regular Iced Espresso in a form of Machiatto.

Dunkin donuts has never let me down. Caramel swirl lattes are my favorite drink in the world. I definitely prefer it over Starbucks

Best chocolate cream filled donut I have ever had. Must have just been made. It's 8:30 am on a Sunday. Wow that was yummy.

This was my second trip to this location. The first trip was okay. Not friendly but not rude. This trip, however, was a completely different story. When we first pull up the woman was very curt in her responses to our questions. After a couple minutes, we order and pull forward. There was a man, the manager, at the window - not the woman who took the order. He handed us our first drink, which didn't have the cream in it we asked for. My sister let them know it was supposed to have cream in it. The woman approached the window and said very rudely "You didn't ask for cream." So my sister, confused that the response wasn't "okay I'll fix that for you," simply asked if we could get cream. The man responded "OKAY I GOT IT" like he was aggravated at us for trying to get our correct drink. The woman proceeds to fix the drink and come back to the window. The entire tone of this interaction was really rude, so my mom simply said "We did ask for cream in the drink" to which the woman came through the window and yelled "I took the order for the drink and I KNOW she didn't ask for it." We just drove off and she was still yelling at us. The manager didn't say ANYTHING to this woman and actually seemed to participate in it, so obviously this kind of treatment of customers is tolerated at this location by management. read more

Just good fluffy donuts, always fresh and good, no problem with the staff all spoken correct English to me, very good selection of donuts , I like these better than Stites, maybe because they are fluffy and light, read more

I've been several times and I'm consistently pleased with their speedy service and fresh donuts. Never have received one stale like I have at other Dunkins. Plus, they've never been out of stock of a donut I want. Will continue to go for refreshing teas and tasty donuts! read more

I was any Dunkun Donuts on National Coffee Day met at the day by an employee dressed as a cue of coffee! The coffee and donuts were great and despite being near the EMU campus and very busy the service was courteous and fast! I plan to go back! read more

I was getting a catering order and had called ahead. They were extremely friendly and happy to help. Upon entering the place, they took care of my coffee order quickly were helpful with my semi-complicated request. read more

I am a regular here, and I can say that these people are sweet and consistent. They always are speedy! And I swear they are the only dunkin out there that knows what a sweet and salted cold brew is! Best dunkin I've ever been to.. if you want a drink made correctly and quickly come here! read more

Hot coffee is very good. Iced coffee is very good. The staff is always very friendly. I wish I could come here more often.