Great service very friendly I will come back if I'm around for sure and clean place too very attractive as well. read more

Dunkin' - Donuts Near Me - Highland, Indiana

I recently started dreading going to this location. Came here few times and each time the service was just ok. First you get no warm greeting and even after I finished with have a great day I just got a cold stare , that's happened each time that I've gone lately . Service is lack of. Coffee taste burnt . I usually try and go to other Dunkin locations but this one is literally a couple minutes away from home but it's horrible . read more

Got a bag of ice from them and the ice literally had black mold in it. watch your drinks from them. Just looking out for people from getting sick. read more

Dunkin' - Got ice from Dunking Donuts in Highland on Kennedy Ave. The new one. And they had black Mold. Watch your iced drinks people. - Donuts Near Me - Highland, Indiana

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This is the "cold brew with oatmilk" that I received after returning the first beverage because they gave me cream and sugar instead of the oatmilk I had ordered. Tasted exactly how it looks- like watered down oatmilk with ice and a SPLASH of coffee, maybe?? I didn't taste coffee at all, but I guess it's slightly brown, so maybe these drinks have become too expensive to be handed something like this. I had to stop at a gas station and buy a can of Starbucks cold brew to pour into this. read more

Dunkin' - This is my "cold brew with oatmilk" - Donuts Near Me - Highland, Indiana

The worst dunkin in the whole wide world! I cannot stress this enough, it takes so. long. to get your food. Didn't even have the 3 different ice cream flavors I listed. The workers boyfriends are basically helping out, and the staff is so rude! I only come where when I can't go anywhere else, but I try to avoid it! read more

I believe this store has the nicest employees of all the local DD's. They are quick at getting the order together and seems to almost always have the ingredients. read more

Clean floor very nice employees had my order correct hundred percent recommend love it here

Terrible selection & the guy running the registered seemed like I was bothering him & was upset I asked to pick out my own donuts from their TERRIBLE selection. Wont go here again. I'll drive the extra time to go to the one in Munster! read more

Got our order completely wrong and when corrected was rude about it! ‍ Wouldn't recommend this dumpster fire of a dunkin.

Not surprised that the ratings at this Dunkin' are soooo low. It's the only DD that cant get to-go orders right. Worse, no one cares. It's rotten culture that doesn't deserve your business. read more

There was a time when you went into a Dunkin Donuts or Coffee Shop and received a warm greeting. Although I live less than 5 minutes from this location, I go to another one that is a couple miles further away based on their customer service. I went to the Highland Indiana location twice last month one day I had to leave because there was no sense of urgency and there was only one other customer there. The next time there was no energy or warm greeting. My coffee was okay. read more

It seems like most of the area Dunkin's are under new ownership. They get tax breaks switching foreign ownership to relatives, must be nice. Anyways the last seven months especially at this one people don't listen they don't care you, asked them what you ordered they lied to you about how your order is done. A simple thing like toasting a bagel I don't think even gets toasted anymore. I asked toasted well done, not a single toasted mark. It's a sad world. Don't know why we even bother. read more

If I could give no stars I would. Need to find people that actually work instead of doing nothing. Sat in the drive thru waiting for about 5-10 minutes. The store was empty, only workers there, and no one took an order at all. read more

Where are the owners & managers? There seems to only be young employees working, which is fine. But they are always out of items or ingredients. You can't ever get the donuts you want. The owners don't seem to care about their store. It has been consistently going downhill for a few years now. Yet, other locations seem to not have skipped a beat with great service even through Covid. This location doesn't seem to train their employees. They are always forgetting items and/asking what I ordered when I pull to the window. This is the closet Dunkin to me but I stopped going there. I go out of my way by a few miles to the Hammond location on Kennedy, Munster location on Calumet or Schererville location on 41/30. read more

I ask for the 2 crossaint with no meat for five and pointed at the HUGE advertisement on the counter and the total was almost $8. I know the lady is not dumb so that leaves me thinking they are greedy. You would think I am saving them money by not putting meat on my sandwich and still paying for it. I no longer eat at Dunkin or subway, they can go bankrupt as far as I am concerned. read more

This location was terrible and their attitude are ridiculous!!! Literally forgot my order then got mad because she messed it up rushing. Very unprofessional read more

Came in to meet a friend for coffee and couldn't get comfortable. Every table was dirty and there were no customers inside. The chairs are worn down and make a horrible sound when pulling them out from under the table. The garbage can was full and there were wrappers and crumbs all over the floor. The two workers were friendly, but the female was coughing throughout our visit. I will not be returning here, I can't enjoy a restaurant that is not clean or kept up. read more

I come here in the morning and the worker named Denise is very rude, she is usually working when I come and she does not show any compassion not good customer service. Also when she told us to pull up she held our drink sideways and was just messing with it and then handed it to us and turned around not saying anything. read more

The staff can't count to 12 to make a dozen donuts. Called the manager to let them know we were shorted the 2 donuts. The OWNER, SAM, said that that isn't possible that I'm lying for 2 $1 donut? Ridiculous! That I can bring my donuts back or I can drive there and pick up the 2 I already paid for....horrible Customer service. We definitely won't be going there again. Check your order before you leave folks! The staff can't count and the owner doesn't care if his customers are screwed over. read more

I am very disappointed with this DD. The road to work is under construction, so I've been trying this location the past three weeks and each time I'm disappointed. Something is wrong with my order, which is relatively easy. Today I saw one of the women picking her teeth with her nail. I then saw her handle a customers order. It was in the bag but it really was obvious what she was doing. I will extend my drive to another DD location. read more

The most rudest staff. I wasn't sure that there wasn't shots of turbo in my coffee. I ordered 2, and paid for it so when it wasn't marked I wanted to make sure. I asked the girl in the drive thru and she looked at me like I was the biggest bother of her life! And then replied "yeah" and rolled her eyes at me then started talking to a fellow co worker. Never again read more

I was here this morning via drive through and I order a dunkachino due to that sale for a small frozen drink being $1.99. The lady at the drive through said please pull up without repeating it or giving me the price. When I pull up, the drink was hot. Apparently, they have hot dunkachinos. Had I known this, I would of asked for the frozen instead, but I feel like it should be the cashiers job to ask if it's hot or cold if I don't specify and there are more than one option. On top of this, the drink is really gross. It's like getting a latte from a gas station without paying that ridiculously cheap price. The drink tastes powdery and artificial and it's has like a thick consistency. read more

Quick and friendly! In the 5 years I've been coming here whether early morning or late hours, never a bad experience

It's a bit inconvenient to have to park to wait for your drive-thru order. They do this a lot here. It's a drive thru so it's a quick drive by. Not order your food, stop at the window to pay and PARK in front. Then a runner comes out with your order. Reverse and slurp on something. There's no one behind me, why the parking fuzz? I know it's a bit exaggerated but it's a drive-thru once again. Friendly service although. read more

I can understand making a mistake with an order but giving me attitude when I ask you to fix it is unreasonable and unprofessional. It was a simple mistake of getting a medium iced coffee when I asked for a large. When I asked them to fix it the girl poured the medium into a large cup and then proceeded to fill the cup with ice. She handed the drink back with a smirk. There are too many Dunkin Donut stores in the area that do a good job to come back to this one with poor customer service and bad attitudes. I'll be taking my business down the street. read more

Employees always have an attitude. I know working there probably sucks but please be professional or you don't deserve a better job. I'm 0.25 miles from them but actually drive to the one on Calumet Ave in Munster instead. read more

I wish I could give 0 stars. All the good reviews are fake and the owner of the store does them.all. horrible service and food is subpar. Bogus management read more

honestly i wish i could give this place a 0. yea the coffee is good. but the workers attitudes were unnecessary. they were rude and even when we wanted to inside they made us go through the drive through. the store was opewhen we went there today , they said that the store was closing at 9 when it said that it closed at 930 and it said 10 online. they made us sit outside while people were allowed to stay in. They even let someone in that wasn't in there before. so , id recommend the dunkin on ridge. read more

Every time I come to this dunkin I end up regretting it. Every morning I end up having to drive a few more miles to the location in Munster, IN. I always ask for my coffee a certain way, and they always seem to botch it. Today, I finally got tired of wasting three dollars by throwing away my coffee, and asked if they could make it correct. The manager of all people told me that the coffee was made fine. After a moment of being stared at as if I were stupid, I walked out and threw my coffee in the trash as usual. Do yourself a favor and forget this dunkin. read more