First off, I want to apologize because I don't drink any of the drinks. I strictly went for this toast. I went through the drive thru for this order & it was a smooth visit. The young lady at the window wasn't rude, but wasn't the friendliest either. This was almost $6, but it was worth it. Conveniently located across from the hospital and in downtown Macon. read more

Dunkin' - avocado toast with extra bacon - Donuts Near Me - Macon, Georgia

How is it possible to ruin a donut experience? Just have almost no donuts and those need to be bad donuts.

You need better management and more coffee training. Coffee and service are horrible. Donuts are great

Short version: This place sucks! Long version: I went to this DD location because it was on my way to work. The parking is terrible. It's adjoined to Which Wich, so that both share the same small and tight parking lot. The drive thru was packed so I walked inside. I stood there for a solid 2 minutes before anyone came to the register. I could hear two employees chit chatting behind the coffee maker. When she finally looked around the corner I still wasn't acknowledged, rather she continued her convo for a few more seconds then came over to assist. While taking my order the convo started up again about Fast and Furious: Hobbs and Shaw and continued the entire time I was at the register. The cashier was not knowledgeable about their products and acted as if I was an interrupting when I asked my question. Also they overlooked my drink order so I had to wait another 5 minutes or so after receiving my food to get my drink. Of course my food was cold by the time I got to work. Do better DD, it's too many other DD locations to deal with your terrible service. read more

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This has got to be the worst DD I have ever been to in my life. I hate that it is ran by a particular set of individuals who consistently give themselves a bad rep with poor customer service and handling of food. My bacon , egg, cheese croissant was the worst. Undercooked , non-melted cheese and not even lukewarm egg was clearly an indication that they wanted to give me food poisoning . My coffee was requested to be prepared with caramel swirl. Instead I was met with disgusting French vanilla that gives me instant bubble guts. Please do better with your handling of food, listening to customer request and your overall customer service. I can now see why this location has 1.7 stars. Thank goodness I' don't live in Macon and this isn't my local DD! read more

SLOOOOOWWWWWW. Like molasses on a cold day, go elsewhere in my opinion this place isn't running on corporate order time standards :)

My drink was not made correctly, customer service could've been better , I won't be visiting again.

Do not consider this place at all! You're better off going to the nearest gas station. No other drink will get the crap taste out of your mouth. Customer service was crap! Coffee was even worse, bitter and grainy like i was served the bottom of the pot. They try to cover up the nastiness with sugar and cream and it's not even working. Employees acted like they didn't even want to be there. Just there to collect a paycheck. Here's your poop and pee in a cup, hope you have a crappy day kind of vibe. read more

Went this morning for coffee let's just say the coffee was Luke warm for starters (ordered a vanilla cappuccino btw) it came unsweetened, half full and so bitter couldn't even drink it. I also order the avocado toast which was good and a mango/lemonade refresher also good. But come Dunkin' y'all are known for coffee do better. read more

Since when can't you order 6 drinks in the drive thru? I was told to wait in the drive thru (since I couldn't get out) and then to park because I had "too many" drinks to order. I thought that was the point of the drive thru so I wouldn't have to carry 6 drinks and 5 orders of food back to the car. Inside, the lady proceeded to charge me for the wrong things and make up for it with some extra hashbrowns..gee thanks. Someone else in my office said they tried the same thing with them before. Terrible service, coffee is rarely right, and just and overall bad experience. They're lucky they are in a convenient spot or I know they would get 0 business. read more

Was a nice place when it first opened but, unfortunately, it has become a donut shop/homeless shelter.

I will never stop here again I go to get my usual frozen coffee and sandwich they discontinued all the holiday drinks so I ask what do yall have since everything I I named was discontinued she rudely ran off all the regular flavors in a rushing manner so I get my frozen coffee and she ask sugar and cream I knew it was wrong then so I get to the window and pay and they hand me a regular coffee not frozen I tell the guy it's suppose to be frozen of course she said I didn't tell her that but was talking over me the whole time to even hear it so he fixed it then give me a medium I asked for a large he tells me the medium is a large I'm a regular there I'm not dumb so I tell him it's not a large he goes to fix it like now I'm at the point I don't want it I will never stop there ever again read more

i wish I didn't even have to give it one star. This place is disgusting, dirty and the food is worse. Flies flying around. Everything we ordered was old and stale. a waste of 27.00. read more

The food is ok, but the service not great. I had a conference call so naturally a cafe` would be a spot to sit. I have my children so a quiet space for them to watch videos while I complete my call is what I had in mind. The Pop Music so loud we could hardly talk over it. I asked the worker to turn it down ...she laughed. So I had to cup the speaker of my phone to hear my call. read more

Great Dunkin Donuts! The employees are very friendly. My favorite things to get here are Frozen Hot Chocolate And Blueberry Cake Dount. They have a very prompt drive through, but the parking lot is a bit confusing. Overall I recommend this Dunkin Donuts read more

Come on Dunkin' Donuts if you are going to worry about breakfast sandwiches more than the freshness of your donuts then you need to change your name!! I've been eating donuts all my life and I can tail old donuts when I bite into them. Very disappointed read more

Not sure if Mia was having a bad day or not, but she had the worst customer service. No you're welcomes or anything professional from her. Love Dunkin's, but the customer service from this particular person was atrocious. read more

DO NOT USE APP TO ORDER HERE. I've tried so hard with this location! Since it is close to my job, I always find myself back here. However, the service is horrible. The staff seems uninterested in interacting with any of their customers. The location of this DD makes it appealing, but the staff and overall level of service detours everyone. I would NOT recommend this location. If you don't have an option, be prepared for the inevitable. read more

Would give zero stars. I don't know if it's Georgia or what??! Dunkin' Donuts suck here. What ever training this company has for its employees... please try a different method, obviously it's not working. Each time I go to a location, the staff does not great or ask if you are ready to order. Just stare waiting for an invitation. How can accompany thrive with such weak customer service and top it off, horrible food and drinks. Does no one have passion or drive to do well! read more

I promised I'd leave another review once they got their act together. Well, they did. There are a couple caveats, though. 1. You might have to wait a minute for your coffee to be made fresh. Not so much of an issue as they go through a lot of it. 2. Instead of serving stale donuts all day, they just run out of a lot of the good varieties, and don't make more. 3. The management never got in touch about any of my complaints. I'm hoping they heard them, though. They're in an absolutely prime location, and open late (midnight), and that helps a lot. read more

This location is TRASH! I only go because I live down the street, but most times I'll drive out of my way to go to the one on grey highway because these heifers just don't give af. Everything is made wrong every single time and they are beyond rude even before you point out they messed up your order AGAIN. How hard is it to toast a plain bagel and put foam in a cappuccino? I need to know. read more

Unfortunately 3 stars due to customer service. The last 3 times I've been here I have stood at the cashier for around 5 minutes with no getting so much as a "We will be with you soon." Or anyone acknowledging a customer is standing there. A few words go a long way! I wish I could avoid going to this one but it's by my work. I would highly recommend using the mobile order on the app. read more

avoid this location i recently ordered iced late mocha decaf and it was terrible not sure what was in it but very bitter and no mocha flavor at all, i told them it was not good and they offered chocolate syrup. if you like coffee stay away from this place! read more

If you don't have what's offered though the app, please call ahead and let the patron know. Don't make it a big inconvenience once they get to the restaurant and offer half-ass options to make up for the short comings. read more

I ordered a latte through my mobile app. When I got to the store, there was a sign on the door that read lattes were not available. The only other option offered me was a frozen drink. I didn't want a frozen drink at 7:30 AM. I asked for a refund and was told by the manager that I had to call customer service to get my money back. I do not appreciate having to chase down my refund when I did not get services I paid for. I would not recommend this location. I only gave it one star because I have to. read more

I work downtown and have been to this location several times. I don't like sweetener in my lattes, and consistently keep getting sugar added each time, even though I ask for only milk. Additionally they've tried to serve me iced coffee when I've ordered hot, given me sausage instead of bacon on a breakfast sandwich, etc. My order never seems to be right and the service is incredibly slow. I give up on this location. read more

Employee said she didn't know how to help with taking orders since she was new. When asked if then could someone help us, she just huffs and walks away. Why is she working the cash register is she doesn't know how to take an order? read more

I've gone here a couple of times and the service is better than the one on tom hill....someone said the donuts are 2 dollars...wrong..its not that d@mn much. The service has gotten terrible on tom hill since they hired some new people..but i see they have hired more for the holiday that aren't as bad as the previously hired people. Do they occasionally switch employees to this location?? If so..no Bueno.. read more

This is the worst Dunkin Donuts in America. Just waited 30 minutes for a bacon egg and cheese and had to leave because I had a meeting at 12 so I had to leave. Do not come here read more

Well, if paying $2.50 for a doughnut is your thing...this is the place for you. For me...at that price, the pastry better be the best I've ever had or it needs to change my life. This doughnut did neither. It wasn't even particularly fresh. Then throw in a $3 cup of coffee and what you have is a pissed off customer. This is a prime location and this shop has the opportunity to be HUGE. Unfortunately the service is MISERABLY SLOW, the food is bad, and you are served by apathetic employees. Get it together Dunkin Donuts!!!!! read more

The dougnuts were dry and tasted old. I took on bite of my jelly doughnut, took it out my mouth and threw the other three away. Never again

Great location! Now hire an experienced manager to work out the kinks! I didn't give up on Taste 'n See during their early days of dysfunction and I'm not going to give up on this place, either! I'm so glad Macon's Urban Development, College Hill Corridor, Newtown Macon, and others supported putting this lot to productive use for the whole community rather than keeping that scary old decrepit house there--that place was so dangerous it was condemned! read more

Tried to get my free birthday drink, but I guess it took too long to pull up the app because it turned out to be down for maintenance (there was no one else waiting). Drive thru worker was very rude. Called to speak to manager and the same drive thru attendant berated me, called me a crackhead (I was vaping) on speakerphone, told me and my wife to go back to rehab (I guess for vaping?), that she doesn't care about my birthday, accused me of lying, and generally exhibited the qualities of a highly unhappy misanthrope who uses a donut shop to exact revenge on the society that has spurned her. Used to go here with my wife five times a week for a frozen vanilla chai. I think I'll just buy a blender. Awful, awful, customer service. read more

I gave this location a lot of wait time to work out the kinks in their service. They're a relatively new location, and I'd assume training new staff. I've been going there instead of driving all the way to Tom Hill basically since it opened. I've been drinking dunkin donuts coffee since I was 15 and have gotten the exact same thing every.single.time. However, every time I visit this location they have to remake my coffee. It is a relatively simple order, medium iced, one cream two sugars with the french vanilla shot. I specifically say shot and yet every time I receive my coffee I am given the swirl and my coffee ends up being remade. I think I'll resort to driving over to Tom Hill from now on. read more