Tell why the Dunkins Donut in McDonough close its lobby at 652pm and the sign says 8pm. This is not the 1st time I had an issue with this location. It seem like there's a training issue. So I had to drive to the Stockbridge location to have a Daddy and Daughter donut day. read more

Adding in this review. Came here on a Sunday evening to get my coffee before a road trip around 7:20pm. I waited over 7 min just to order and another 12 min at the window waiting for my latte to be made. Idk if there's only one person working, but the wait made me more tired and in need of the coffee then I first got in the drive thru line. I eventually left while I was waiting at the window and never got my drink. The wait is absolutely ridiculous. Wow. read more

I really want this location to be more consistent. My drink is usually perfect or it's burnt coffee or watered down. Really disappointing.

Typically when I visit this Dunkin they are friendly and welcoming. It was giving very much so drive further next time for better service because "What you want?" "What else" "Pull around" should not have been the 3 prompts we're greeted with. Guess I'm just a little old school when it comes to those things. In lighter news I always enjoy my wake up wraps and hash browns when I visit so no complaints there! read more

Great staff and service 10/10 will be a daily stop for me for tea . Some vegan options available and the staff was really good at telling me all my options as a vegan love that read more

Today was a total bust. I realize it is a Monday after Christmas but really, no food, watered down coffee(whatever that means) and the lobby locked because only 2 people were working ‼ This location was the second stop. The location at 5410 North Henry Blvd had no food, the watered down coffee and only donuts Once the mobile app is used and your payment is processed WHAT DO YOU DO? STill trying to get the charges returned. read more

Can anyone in the south give decent customer service!?! Came in to get a dozen donuts for my nephews birthday 4-25-25 because there his favorite just to have to deal with an employee that didn't want to be there with a look on her face of how dare you come in and make me do my jog and have attitude the whole time I was trying to order . It got so bad my wife had to complete the order because I was done and ready to take my business elsewhere. Oh and all the while a manager was sitting there just watching not giving a care in the world. Most the time I try and give people the benefit of the doubt because you don't know what there dealing with before you walked in but the attitude was so belligerent no form of kindness was going to do anything. Also I had to ask several times for my receipt as she just stood there and finally said it's right there. So I literally had to reach over the counter and grab my receipt from the register. I'm sorry Dunkin' Donuts this will be the last time I give my business. So to leave on a positive note the store was clean and smelling good. read more

Went there this morning ordered a meal. Asked the cashier did she get my order. She said yes and asked me to pull around. Paid for my order and realize she only charged me for the sandwich only. She didn't get any of the order right. Had to wait for the potatoes and the orange juice. 5 min later the potatoes were greasy the sandwich was dry. Never again. I just don't understand why you have to wait for breakfast in the mornings.... read more

Very unsanitary, I received a latte, took a sip and it was cold. Told employee and he took the coffee back and steamed it after I drunk out of the cup. When I questioned it not being sanitary he said they do it all the time. Disgusting, and complete disregard for health. read more

This location needs to hire adults that can adequately take orders containing multiple items. Whoever was on the intercom was rude and after each item she responded with "oh you want more" "oh that's not it" she was in such a rush to close my order out I couldn't finish my drink order because she kept interrupting me. I finally told her once I'm finished I would let her know, that's when she started whispering to a coworker and told me someone else should help me. She should have never been given the task to take orders if hearing multiple things overstimulate you. Skip this location. read more

Placed an order and arrived after 20 minutes and nobody has made it, not only that they only stand around once I ask them if they see my drink and they say they do with my reciept in their hand, completely rude and the drink was completely half assed. read more

This place get worse each visit. I keep giving them chances. Today I officially gave up. Pulled in line long, I check to see if inside is open. Lately fast food has been drive thru only. So it's no biggie if it's not open inside. Usually doors are locked and let's you know right off it's drive thru only. Pull handle, it's open. Walks in female employee looks me straight in the eyes and continues to work. No big deal. I see they busy and I patiently wait. 3-4mins roll by another female employee making drinks says "it's drive thru only" that it. I say, I been standing here 3 mins you don't think that should have been said when I walked in. She says we didn't see you. I point at the person that saw me and she saw me. Other employee say she was busy. I say you the same busy she was and said to me inside only. They proceed to say. Oh well sorry. Trick, this place needs to seriously get they shit together. It's horrible. Why is it even open. Most of the time they out of stuff. And most mornings I just ride the extra mile up the road for Starbucks to avoid the disappointment of this place. Sad because it's so convenient to my long commute to work. But after this morning, IM DONE. read more

Ghetto fabulous location! This would NEVER be allowed at Starbucks!!! I pulled into the parking lot, I proceeded to park, and as I walked in the store, the person that was parked next to me got out of her car and then immediately back in and close the door....I didn't think anything of it at first. I went into the restaurant and placed my order, that same person who was sitting in the car next to me came into the store and went behind the counter. She was yelling profanities stating something about me trying to hit her, and called me the B word multiple times as well as other highly disrespectful things. The other staff members egged her on and did nothing to defuse the situation. Upon standing there further she kept ranting walking back and forth from the back of the restaurant. I asked the cashier to ask her to come to speak with me so that I can find out what she was upset about because I heard her say I'm talking about that B at register, and I wish she would say something because I'll go F-her up. However, she never did come up and told the cashier she did not want to talk to me. It was taking a while for my food, so I canceled my order because I did not feel comfortable ordering cooked food knowing that this person was in the kitchen area. I am really saddened by the fact that this situation took place because it could have been extremely bad. We are in peculiar times in which crime is at an all time high, attitudes and emotional reactions are flying off the Richter scale and this situation could have turned out very badly had either of my young adult daughters had been with me. The way that this employee disrespected me as well as the other customers and was allowed to do so it was completely unacceptable!!! I do realize that every organization is having difficulty with staffing as I am an HR professional: however, that does not give employees the right to act so unprofessionally, disrespectfully, and just ugly toward customers. I literally did not know that I had done anything to offend her and to be treated that way by a store employee was absolutely frightening and truly disgusting. I will never go back to this location ever again and may not ever visit another Dunkins anywhere. Sent from Yahoo Mail for iPhone read more

I am a regular, and recently the staff has changed. Its been terrible. The lines are now always long and they move slow. The old team that was there was friendly, fast and effective. ​ read more

My whole order was wrong when on my receipt it was right. Terrible experience for going to this dunkin. Usually I have no problems.....smh

First: A sign should be posted on the door stating when they are only doing drive- thru orders. 1. Boston Cream- where is the cream??? 2. Sourdough Bacon sandwich: COLD. Avoid this location at all costs. read more

I have no choice but to go to this location or Starbucks and I'm not endorsing Starbucks but Jesus Christ it's gonna have to be fuck dunkin too. The line is always wrapped around the building I made the dumb ass mistake of ordering ahead on the app and selected the drive thru..... so i tried to go inside. I sat inside for an additional 5-10 minutes while 3 employees made direct eye contact with me and proceeded to continue with their individual tasks w/o acknowledgement. So I'm literally writing this I'm in my 20s. It's not like I'm a prude baby boomer just looking to complain. They actually suck. The drinks are too sweet and God forbid you try to customize your drink. They'll just make it for a fucking diabetic toddler anyway. read more

THIS IS THE WORST ESTABLISHMENT I HAVE EVER SEEN, The manager was rude and didn't even correct my coffee, I ordered a decaf because I am allergic to caffeine and all she did was peel the sticker off and hand me the SAME drink back, then I ordered a bagel with cream cheese and they gave me a NON cooked bagel just cut in half with nothing on it!!!! Then I tried to call back and I couldn't even get anyone to answer. They didn't want to refund or remake my food because the dumb ass manager didn't give me a receipt, I called corporate on their dumb asses so we will see when they get shut down and all those idiots loose their jobs! read more

Do NOT go to this location! You come out better spending extra money at Starbucks. I don't feel like writing a book detailing all that's wrong with this spot. read more

I keep trying to give this Dunkin a chance but unfortunately I'm disappointed every single visit. I order on my phone so it can be ready when I arrive and it's never ready. Every time I come there are 2/3 workers doing nothing but talking, not working. I will not be back and I'm calling corporate as well. It's a shame read more

I have always frequent this location. I recently tried their hot chai latte with almond milk. Wow! What such a wonderful combination and drink. I have only been through the drive thru. The staff were always nice and professional. I can't wait to go back and try this out again. 5/5 in my book! read more

Last two times I've been disappointed. We finally get a Dunkin' and they never have items in stock or something isn't working. Time before last no hazelnut. Last time (literally) no caramel (????), machine to make frozen drinks was broken and they were out of medium cups so I was given and was charged for a large. ?? The employee said the truck hadn't gotten there yet. Really? I realize the supply chain is struggling right now, but if they can't figure out how to prepare for that by adjusting their inventory orders, that's pretty sad. read more

Placed online order 20 mins before arriving and order was not ready. Waited 15 min on side of building and did not get my full order. Unreal. read more

they need to clean this store and have better customer service and make sure the drinks are correct treat people with kindness

Nice location....but. My first time in this location. I like the layout of this location, Very clean. Wished I had time to kill so I could sit inside. Now the negative. The very young looking man/ boy at the counter has a lot to learn when it comes to customer. Arrogant and smug are not the two qualities to want to put front and center when attempting to provide customer service to those wh o pay your salary. read more

This is BY FAR the best Dunkin' in the area!!! I have to pass 2 other DD to get to this one, but I do because this location is the best. It totally does not deserve the rating it currently has!! The staff here is so nice it almost hurts a bit. Anything you need they'll get it, they're always so cheery and happy, and they make sure your order is always right. I study here often because it's a quiet place yet not too quiet. I often try for Starbucks or another Dunkin location and they're always so busy and loud that you can't concentrate at all. If I have a big test coming up I will only come to this location. The food and drinks here are always better than other locations as well. This location is also always cleaner than other Dunkin locations. The only downside is that it's a one way street for the main entrance, but the median opens up by the Bojangles, so I can't even complain about that. read more

This location consistently has poor customer service. Each time I pull in I expect poor service because it's always poor and they rarely have menu items available. Today I give them yet another try and pull up around 450. While at the speaker I wait 5 mins and no one greets me or ask for my order. I say hello and only then does the person say please give me a minute. I wait another 5 mins and no one takes my order. I say hello and same person says I asked for a minute. I tell her it's been now 10 mins at the speaker and no one takes the order. She doesn't respond and comes back like another 2 mins later. Who keeps the customer waiting that long when the inside is closed and no customers are in front of you, this DD that's who. Staff is unprofessional and rude and why should I expect otherwise. MANAGEMENT DO SOMETHING! You are a part of a franchise, act like it! read more

This Dunkin location is the worst! They are never staffed, their oven doesn't work, half the time you go they aren't doing food. Then they said they couldn't make espresso drinks. drive a half a mile to Starbucks and skip this raggedy place. read more

That store needs a good cleaning it is very nasty. And employees need to stop cussing and being so loud in front of the customers. If the health department was to come in there there was shut that store down I would never recommend anyone to that store read more

I was an avid Starbucks fan and began drinking coffee at Dunkin by being a passenger in Dunkin lovers car. I was pleasantly surprised! 2 years later I'm not so happy. My past 5 cups of coffee have been horrible!!! I enjoy flavor swirls but lately flavor seems to be the missing ingredient. Whatever changes you've made please stop. I'm considering returning the cup I just bought. I've thrown out 3 cups. Why so many attempts??? I wanted to grant chances to get it right but I've had enough and probably won't return. read more

Hate to do this however it's always something here. There is a girl at this location that has always been particularly nice to me but that's about it. First off more often than not due to lack of staff they aren't open for dine in which isn't cool. Secondly tried to get a tea today which is my usual and they couldn't take cash. Again not cool. Businesses these days SUCK. Do better. I sometimes think I'm alone in a rating but I see I'm not. They have all of 2 whole stars out of 5. read more

This is the worst Dunkin I've ever been to. Slow staff and very rude. Lot of mumbling and low energy among the staff.

Just went through the drive thru and ordered a chocolate frosted donut and paid. After I opened up the little bag I saw that I was given a strawberry one instead. So I parked and went inside and let the cashier know I got a chocolate frosted donut and she rolled her eyes and gave me the chocolate one. So as I'm leaving about to bite into it, I realized the donut is at least a day old because it's hard and crusty! They definitely need better customer service here and I've never left a bad review until today. read more

Dunkin' - Day old or 2 donut. - Coffee & Tea Near Me - McDonough, Georgia

I visit this location at least 4 times a week and I'm writing this just because management need to understand that there are some customer service issues at this location .. Today they were out of breakfast wraps, last week there were out of ice brewed coffee at 4 pm and the MOD was rude about it.. I spend a lot of money on breakfasts and coffee, I expect better service read more

I asked for two bagels one sesame and one everything, I did not ask them to cut or toast anything. They took it upon themselves to toast and cut my bagel and burn them at that. When I got home to eat one they were both hard and burnt. I live over 20 minutes from this Dunkin tried to call no answer. I am really upset, just horrible customer service.. read more

Such an inconsistent location and they honestly only get my business because it's right by the express lane on ramp. No matter what time of day I come, line or no line, the production is slow to get a simple croissant and coffee. Sometimes the order is just wrong but no one has time on the way to work to turn back and fix it. read more

I hate leaving bad reviews but I have no choice. I ordered a blueberry muffin, vanilla chai, and hashbrowns. When I received my order I noticed it was all bad. My blueberry muffin was hard as a rock, hashbrowns were barely cooked, and my chai latte was watery. I don't understand how three out of three items were poorly made or bad quality. This was my first time and last time at this location. Maybe the service was off that day but I won't take a chance with wasting my money again. read more

I go to this location every day. I always order a large iced coffee with sugar free French vanilla. They have the best customer service and will ask me to taste my drink before I leave to make sure it's correct. Great job!!!! Keep it up!!! read more

They advertise the drive thru is open 24 hours. We arrived at 2:30 am. The drive thru box had an automated message that they were closed. Went to the window, saw somebody inside, but nothing! If you are advertising that you are open 24 hours, be open! If not, take the signs down! read more

Really awful customer service. I frequent this location and am starting to think maybe I shouldn't. On the off chance they get your order right to begin with, the coffee always tastes burnt and the young employees seem to be more concerned with socializing with each other rather than working. This morning I ordered a power breakfast sandwich with no cheese and got back a bacon egg and cheese bagel smothered in cheese. read more