So the grands wanted ice cream, and so did I! We walked to Sweet Charlie's and was greeted by the person I assumed was the manager/owner. Alone and completing someone else's order, the kindness that was extended to us was so heartfelt. We ordered the strawberry ice cream topped with teddy grahams (a nod to their mom's favorite snack from the 90s) for the princesses, and my favorite guy ordered cookies and cream. I ordered the So cal which had coconut, banana, açaí, and blueberries. Everyone enjoyed their treats and wanted to hang out for a bit. When we got ready to leave, the toddler shouted, "I love you!" I guess she really enjoyed the experience! We will absolutely return! (I'll take pictures next time!) read more

When we walked in, it was a very disturbing smell. We didn't get greeted. The employees behind the counter were going back in forth with each other. The young man continuously repeated that he wasn't on the clock and that he didn't know why he was working. One young lady finished an order and immediately threw my fruity pebbles on the tray. I'm not asking for a whole deep clean scrub down but she didn't even do a quick wipe or scrape of the tray. After asking her if she was going to clean the tray off she simply said, " why are you allergic or something?" I said no but then she rebutted "Your not going to be able to taste it so that's why I didn't clean it". After asking her to remake it she told the other server and said here you remake it I'm not remaking it. The other lady stepped in and remade it on a clean tray no problem, but the 1st lady was arguing with me when the tray clearly had another flavor still leftover from her previous roll. Our new server had immediately wiped off her tray without begin asked after making my order. So it was disheartening that our 1st server didn't wipe ours off. read more

I love coming here! The ice cream is so good and the owner and workers are amazing! I come all the time. Recommend 1000% read more

Sweet Charlie's - Rolled ice cream - Ice Cream & Frozen Yogurt Near Me - McDonough, Georgia

Unfortunately, I didn't enjoy this ice cream at all. I ordered the frozen yogurt and the texture was very strange. It was also incredibly sweet. The texture and flavor was similar to hardened icing on a donut. The Oreos tasted a little stale. My boyfriend ordered the premium ice cream and the texture was better, but the flavor was very artificial. read more

Sweet Charlie's - a person holding a plate of cookies and cream - Ice Cream & Frozen Yogurt Near Me - McDonough, Georgia

My donut roll was stale and hard; not to mention the very small portion of ice cream and toppings. My partner's "blast" was runny and lacked flavor. The manager had the gaul to refuse adding extra Oreo toppings to the blast even after we offered to pay extra. I gave this business a shot to earn me as a regular customer -- too bad they failed miserably. read more

The ice cream is okay but the attitudes and service of the young girl making my ice cream was not pleasant. She was speaking low and I couldn't hear her asking me about toppings. When she had to repeat herself, I sensed a bit of agitation. When she was done making the ice cream, she slid it on the top of the counter without saying anything. I stood there for a minute until I realized my ice cream was just sitting there. I would not return a second time. read more

My sister told me about this spot having good rolled ice cream. After my work shift, I decided to give this place a try. You have the option to try regular ice cream or soy non diary ice cream. Since I don't normally eat ice cream & knew my stomach can be sensitive I tried the non dairy option. It was okay but I would suggest getting the diary option. The soy non diary option was cool but it kinda had a slight aftertaste & the texture was different. The flavor I got was cookies and cream & it was okay. You can add toppings & I got cream and vanilla wafers which didn't taste like Nilla wafers and didn't compliment the ice cream so I took them off. The staff which was a mom/pop restaurant was super friendly. I did like that they employ young adults in their establishment. The place was clean and had a Health score on the wall. This place is for both children and adults and in due time will be getting more clientele. read more

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My daddy recommended Sweet Charlie's to my husband when he mentioned wanting ice cream. Upon entering we were promptly greeted by Nick (store owner,) and he walked us through the menu and made suggestions per our preferences. My husband ordered Namaste ice cream with a donut, and I ordered Namaste vegan in a cup. Anytime I dine out I look for superb customer service, quality ingredients, and a unique dining experience Sweet Charlie's exceptionally delivered all three categories. The overall atmosphere is extremely family friendly, if you have a chance to get there early in the week they offer a waffle option (I'm certain that pairs really well with the ice cream.) We will definitely return and possibly use for birthday parties as they offer catering service. Thank you Nick and his team for such a great midday treat; I highly recommend Sweet Charlie's! read more

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I was pleasantly surprised that they had vegan ice cream! One thing I've missed about being dairy free is tasty ice cream, and this one hit the mark. My friend and I looked around for a place in Henry county that was open late and we stumbled upon Sweet Charlie's around 8pm. It was empty at that time so there were no wait lines and we had ample to time to make up our minds. The servers were super helpful, I got the mini cup with the vegan base and cookies and cream mixed in and on top. It was a nice little spot to hang out and catch up. At one point, it was a little awkward because one of the staff members was blasting music and talking very loudly over the phone so we ended up leaving early and taking our chat to the car but otherwise the rolled ice cream was very tasty read more

Sweet Charlie's - Vegan base with cookies and cream mixed in and on top - Ice Cream & Frozen Yogurt Near Me - McDonough, Georgia

I ordered the "So Cal" and worker that made my roll was inexperienced. She didn't know exactly what to put in the "So Cal". The "So Cal" consist of Açaí, Bananas and Honey. She only placed the Bananas in it. I had to tell her that my order has Açaí in it. She looked a little confuse and then asked someone. She began to mix up and spread out my roll; once the roll was fully spread out she wasn't strong enough to make a complete roll without breaking and crumbling up my rolls. The final kicker was when my girlfriend noticed the worker long braids falling in and out of my rolls multiple times. That's when I requested an immediate refund. I highly recommend to NOT come to this location. This location is super trash‼. If I could give this place no stars I would. However to complete this post it requires you to give at least one star. read more

Low quality, even for an ice cream shop. And there was a bad smell inside the store. My daughter ate a few bites and threw away majority because it tasted bad read more

Creative, new, and trendy concept meets Henry County, Georgia. This ice cream shop is something I've been meaning to try for sometime now. Once I discovered they opened one locally I jumped at the chance to indulge in it!! First Encounter: I first "tried" to get a yummy snack at this location weeks ago. The line was unfortunately, yet fortunately for them out he door. I waited for sometime and left. Second Encounter: Went here with my family and voila. No wait....I ordered the yogurt S'mores and the fiancé got Regular ice cream with coffee. We both really liked the concept and it tasted pretty good. Pricing wasn't too bad from what I can recall. The owner can't and spoke to us which also was very nice. I did have a little tummy ache after eating here, but I think my tolerance for dairy is twinkling that's all. All in all I would return and definitely bring visiting family and friends to this trendy spot! read more

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My favorite place for ice cream!!! Their service is really good and you get 3 toppings on top! read more

Sweet Charlie's - Death by chocolate - Ice Cream & Frozen Yogurt Near Me - McDonough, Georgia

This place is pretty good, reminds me of the modern version of Coldstone Creamery. Same type of thing where the ice cream is mixed and made right in front of you but here they spread it real thin on the frozen plate and then roll the ice cream. Even though the lines were long the staff was very pleasant and did there best to get everyone through the line as quickly as possible. I'd definitely go back and it's worth checking out! read more

Sweet Charlie's - Ice Cream & Frozen Yogurt Near Me - McDonough, Georgia

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Sweet Charlie's was a treat! The atmosphere was cute and fun. I think the menu was a bit limited when I looked at the rolled ice cream places on the other side of town, but it was good. I saw a lot of foot traffic. read more

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The waffles are BOMB! Employees are cute and cool! Manager was so nice! WILL be back read more

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I want to chime in on Chandra P comments about this place it was an awesome experience. We too were greeted by the owner Nick but it was Kyla and Jordan that were instrumental in helping us to decide. If ypur employees are treated well it flows to the customer. There is something for everyone from dairy to vegan. I chose Namaste and my daughter chose another one with Mint Chocolate and both was vegan. It was Cold Stone meets the Ice Age it was a great substitute from. the traditional ice cream dessert. We wanted something delicious and different and this place did not think. Soon places like this will help to make McDonough the new Atlanta where new, unique and creative foods, entertainment and events can thrive. This place is HIGHLY RECOMMENDED. read more

The ice cream was delicious. They definitely have a great thing going for them. For starters, they offer a variety of dairy options - even vegan! VEGAN! I love me some ice cream. I have never been to an ice cream parlor that offers a variety of dairy options. I'm a lil lactose intolerant , so I greatly appreciate options. The ice cream was great and the service was memorable! The staff is very professional, courteous, patient and friendly. This was my very first visit. I will most definitely be back. I strongly recommend Sweet Charlie's in McDonough, Ga. read more

Sweet Charlie's - Ice Cream & Frozen Yogurt Near Me - McDonough, Georgia

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Vegan ice cream! Yay! Yummy! Super cute and they put your initials on your ice cream..it's a really nice spot to have an experience. I'm removing one star because my friend ordered the shake, and they never offered any toppings to her..she asked them and they said they were not allowed to give topping on the smoothies...makes no sense?? False advertising.. read more

Sweet Charlie's - Vegan oreo (: - Ice Cream & Frozen Yogurt Near Me - McDonough, Georgia

This location is fantastic wether I come early in the day or 30 minutes before closing! I love how late they stay open. All of their fruit is super fresh as well as other toppings. Keep up the good work!!! read more

I visited this establishment today and the elderly Indian woman that was working was extremely rude. I did not appreciate how I was spoken to. That was very poor customer service. Someone should teach her how to speak to customers. read more

This place is fun and my youngest loved it! I'm going to bring the rest of the crew back at some point!

We decided to try Sweet Charlie's after craving something different for dessert. I wasn't so sure about the concept of rolled ice cream so I had no idea what to expect. When we arrived it was like a party! There was a live DJ, they were playing trivia, and everyone seemed to be having a great time. It was very clean and bright inside. The line moved quickly. The cashier and all of the other staff were very friendly! The cashier explained all of our options and he suggested some of their most popular flavors. I ended up choosing the Namaste which is a strawberry cheesecake flavor. In addition to the flavors you can add syrups like chocolate, caramel, or honey into your ice cream. At the end, you can choose any toppings you want to go on top. They have everything from whipped cream, fruity pebbles, graham cracker, marshamallow, strawberries, bananas, etc. Everything was really yummy!!! read more

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First time ever trying this place and the whole rolled ice cream thing. The employees were very kind. They even spelled my name out with the chocolate and caramel on my ice cream before they rolled it up. I felt like that was an awesome personal touch. As the girl was rolling my ice cream one of the rolls fell off to the side and the guy leaned over to her and said that they clean it and I could still eat it (wasn't clean and looked dirty so I passed). Luckily it's so much ice cream it wouldn't have fit in the cup anyways. You do pay $7 including any toppings you want. They are a little stingy on the toppings in my opinion but I still had a grear experience overall. The manager Nick was really nice and he came around to each table to see how everyone was doing and if we needed anything and how our experience was. Will definitely be back!!! read more

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I will never understand why people ask is it your first time somewhere to be rude to you and expect you to know something if it's your first time in an establishment for starters it's 930pm at night clearly I just wanted some to go ice cream and go about my night I didn't even waste time eating the mess because one nothing I asked for was available & it smelled like old bananas and mildew absolutely not and never again I politely went to the next spot next door on top of the fact you all that lazy to not get stock out for customers it's always that one person that makes an entire establishment a horrible experience read more

Staff very friendly and helpful. Store very sparse and bare. Had a coffee/ donut cup. Tasty, but frozen yogurt was hard and "chewy". $7.00 for a cup too pricey. Rather go down the strip to the Cold Stone store. read more

If I could give no stars I definitely would!! Worst customer service at the Jonesboro location!!! My daughter purchased a large cup ... we left the location and as she started to eat she found a hair in one of the rolls. I called the location for them to at least remake it and was told that once you leave they can't do anything about it!! What kind of customer service is that!?!?! I've NEVER heard of such a thing!! I heard some negative reviews regarding this location but I just felt it was personal, but to not offer a correction on something like "hair" in your product is unacceptable!!! read more

Fun and enticing food experience. this was my first time at a food joint of this particular kind and I was excited due to the pictures I saw online about the ice cream. the wait was quite long but I was pleased with the way my ice cream looked and the picturesque quality of the food really made it worthwhile. The ice cream did taste good it was different but I really enjoyed the cool flavors they had but if you asked me I still love my old fashioned ice cream read more

My Birthday we celebrated with our kids from Stick It Gymnastics in Sweet Charlie 's! It was just Awesome time ! Owner and employees were so nice and take care about me and our kids very kind! We are really recommend come to Sweet Charlie's and try this magic ice cream! Me and my kids just love it. Thanks read more

Our experience began SO pleasantly!! A polite, knowledgeable young woman took care of us. While she was preparing our treats, a RUDE young Indian man comes through the door, tells us we cannot SIT and WAIT for our treats to be ready- had to stand- because we don't have masks on (myself, 2 young children- NO 'MASKS REQUIRED' SIGNS!!) THEN he proceeded to scold the young girl working ever so diligently BY HERSELF, mind you, for 'mixing flavors'. Ice cream is good, but not good enough for us to come back. As awful as the world is these days, you can leave your bad mood at home bro. read more

Customer service was great! Staff was friendly and the icecream is to die for!!!! This is certainly a fam favorite! read more

Sweet Charlie's - Our custom icecream!! - Ice Cream & Frozen Yogurt Near Me - McDonough, Georgia

PROS: very friendly staff, fresh ice cream, unlimited toppings, fun experience to see them prepare the ice cream before your eyes. CONS: that cheap chocolate syrup they add to everything you order ruins the fresh flavor of quality ice cream. Don't Add It!! $7 a cup is ridiculously expensive. I had 3 different flavors, unfortunately they all tasted flavorless, all you taste is the chocolate syrup. This kind of ice cream should be full of flavor and texture, but they mash all ingredients into the tiniest pieces removing any crunchy texture you'd normally enjoy in this kind of treat. Unfortunately, I will not return, I'm not going to spend $28 for 4 cups (my family and I) on bland ice cream and Hershey's syrup. I hope they make some adjustments. read more

Absolutely sweet all the way around. The flavors are incredible. The vegan options are divine. I highly recommend the Monkey See, Monkey Do. Fresh fruit, delicious toppings. read more

We took my family up for ice cream. When we arrived there was two families in front of us. The first one had 2 people standing in line eating their ice cream. The second family were wearing no masks at all. Nobody said one word to either of those families. As my family waited for our order to be done, seeing the other families eating and maskless, I decided to take a bite of my ice cream. They then told me to put my mask back on, I wasn't allowed to do that. So why were the rules selectively implemented? Safe to say due to this we won't be spending anymore money at your establishment. It felt like a joke. Either enforce your rules all the time or just get rid of them. read more

Stopped in with my sons one day during the week. We were met with warm and friendly service immediately. They explained the process to us and we picked our flavors - we had Wonderfilled Oreo, Namaste, and Monkey See/Monkey Do - all were so good! Our cost was $21 for one cup and 2 made on donuts. Will definitely revisit again. read more

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We were traveling from the Midwest and looking for some good dessert after dinner. Wow, we found it here! Incredible food and the staff were awesome. It was confusing to order for first timers. Just follow the menu "step 1" through "step 4." It is a little pricey but well worth it! read more

Cute little ice cream shop with the popular rolled ice cream! I remember it being kind of pricey for what you get, but the employees made it enjoyable for my daughter so it was worth it! They wrote her name with chocolate and caramel syrup before they rolled it and she loved it! read more

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I'm giving this location 1 star because of the manager working tonight. The vegan ice cream tasted amazing but the manager was awful. There was a misunderstanding with my order. I informed the cashier that I'm vegan and I needed vegan ice cream. The cashier assured me the Santa's Cookie and Milk flavor is vegan. After my ice cream was made, I remembered to ask if the cookies used in the recipe are vegan. By this time, the manager walked out from the back area of the store and the cashier asked the manager if the cookies are vegan. He said no and I asked for another order of vegan ice cream because the one that was made was not 100% vegan. The manager argued with me that I was not going to get my money back nor have another order made even though the cashier made the mistake of not checking to make sure that my order was 100% vegan. After arguing for a few minutes, I finally received another order for free that was vegan. The manager should not have argued with me. He should have said, "Sorry for the mistake and we will make you another order." I will not be returning to this location. read more

Sweet Charlie's - Vegan ice cream - Ice Cream & Frozen Yogurt Near Me - McDonough, Georgia

Worst costumer service by owner's wife/owner. Her attitude was the worst. She took my order in the rudest way. The tone of her voice was dry , "What do you want?". I ordered one rolled ice cream for my friend and I to share and she goes "that's it? Just order only one? That's all you want?" Shocked by how disgusting her attitude was, I stood there in disbelief. She rushed me to pay because another customer was behind me. It's funny because her attitude completely changed when greeting the costumers behind me, she's was so welcoming to them. Maybe it had something to do with their skin color.. because upon arrival I had happily greeted her with a smile and what did I get in return? A nasty attitude from the owner herself. Icecream toppings that are given are sparse. It's like they're being greedy with the Mix-ins. You'll get maybe a teaspoon of toppings and that's it. Workers were very nice. Most of them look like teenagers in high school. Judging by the pitcher of water they take in and out the scraper, this place is disgusting. It looks like they haven't changed out the water in days. Sad. I had high hopes for this establishment since it's the only rolled icecream place in the south. I guess I'll drive 40 mins to Buford hwy to get my rolled icecream fix even thought this place is right down the street from my house. read more

This ice cream is delicious!!!! I brought my kids here for a different snack. The staff is amazing and very friendly!!! I would definitely come back! read more

Sweet Charlie's - Ice Cream & Frozen Yogurt Near Me - McDonough, Georgia

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