These people can not follow a sandwich order every time I tell them american they say yes n still put white cheddar and if I want white cheddar they give me American . Language barrier as half the staff are foreign. They give u coffee that's half cold foam read more

mango pineapple refresher just tastes like water. I also asked for it with lemonade but got green tea, not enough flavoring and all ice. snack bacon came out half raw. not really sure what I even paid for..... read more

Dunkin' - Coffee & Tea Near Me - Merrillville, Indiana

My wife stopped to get a coffee for me gave her clear instructions and heard her read them off to the person taking the order I bet there deaf because my drink was totally fucked I mean it's one simple job listen and take the order how can you fuck it up so easily read more

If you order a bagel from Dunkin Donuts, be careful. I got a HUGE hole in the middle. I would post a picture, but there's no way to attach it. read more

The owner and his staff were very rude. They kicked us out as we were working and using the Wi-Fi in the lobby although we continuously purchased from them. If you see this Dunkin' Donuts, please keep driving. The coffee is better at the Speedway next-door. read more

The ice coffee I ordered was fine, the everything bagel was so stale it made my jaw sore. I asked the lady that was working if the bagels were fresh and she said they had been made that morning, after eating one I don't believe her. read more

7/17 To be honest, we really only stopped here because I wanted to use the restroom. :) As a general rule, DD has really nice bathrooms. My husband is the coffee drinker so he was already mid-way through his caramel swirl order with something called a turbo shot when I came back. It was another sweltering day so I tried something new - a frozen hot chocolate. OOOHHH... that thing was GOOD. The young lady asked if I'd liked whipped cream (of course!) and filled the domed lid right to the top. The donuts we got were yummy. It was clean and the service was fast, efficient, and friendly. I'm probably going to get hooked on these frozen chocolate things. The only negative was as the ladies were working they were chatting and the swearing was a little much. Some customers could easily get offended by that and if we had our son with us I probably would have asked them to tone it down. read more

My 5 star rating is based on comparing this Dunkin to other Dunkins not necessarily to other coffee shops. This a brand new location, just built and moved from a strip mall a mile or so away. It is very clean, has friendly employees, and typical yummy Dunkin coffee. read more

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If I could give this zero stars I would. Worst Dunkin' I've been to by far. Tried ordering some donuts off the app and when I got to the window I was told they didn't have over half of the donuts I ordered. If you don't have the donuts in stock then put out of stock on the app. Would not have even came to this Dunkin' if I knew they didn't have what I wanted. read more

If i could give negative stars, i absolutely would. 25+ minute wait in the drive thru, and the staff didn't even know what their drinks were. Many cars were leaving the line even after ordering. Finally got to the window and was never greeted, looked unclean inside, and the two employees were wandering around not doing anything. America doesn't run on Dunkin, because this one can barely run itself. read more

I'm done going here, they are very inconsistent making my coffee, iced coffee and they are cheap on CARAMEL!! Employees aren't that nice, they don't know how to make a cup of coffee the right way. I go to Hobart Dunkin on Rt 6, they seem to know how to make consistent drinks!!! They officially lost mine & my family's business! read more

Not going back to this location. Employees need customer service training. Employees were not friendly or welcoming.

I have gone to this Dunkin about 5 times and they always screw up. I always get iced coffee and they always put way too little flavor in it and it tastes like crap. I plan to never come back here again. I'd rather go somewhere else for higher quality coffee that I know will taste great. read more

I gave them one star because I had to in order to leave a review. They deserve NO STARS! This was the worst experience I have ever had at ANY business. Not only did I not get what I ordered after spending $35.80, but when I called the first time an gentleman with an Indian accent answered the phone and when I asked to speak with a manager I got hung up on. I called a few more times to have the phone not answered. I called from my cell phone, my call was answered and I was left to sit listening to the same gentleman take orders for the drive through. This gentleman (I use that term loosely) didn't even say hello he turned the phone on and let it sit on the counter where I could hear everything in the store. I was then hung up on again when I asked if anyone was going to pick the phone up and acknowledge me. When I called back for the 5th time the same man answered the phone and when I asked for his name refused to give it to me. I explained I did not get what I ordered and was hung up on and this man continued to argue with me like anyone in their right mind would call a place to complain when their order was correct. I asked for glazed donuts, strawberry frosted donuts, and chocolate frosted donuts. He repeated this order back to me 4 times correctly. I ordered a mix of those 3 types for 2 dozen donuts. I got chocolate cake, glazed, and what looks like glazed donuts with a hint of strawberry frosting. I was told he was busy what did I want, and if I'm unhappy bring them back. These donuts were for my students so I am unable to bring them back as I am sitting at work. The man hung up on me again. This was the WORST experience and I will not be back and I can promise I will make sure everyone knows how terrible this location is. I will gladly drive out of my way the next time. I will also let the teachers know in my district to do the same. We will not be providing this location business any longer. read more

The only reason they get 4 starts is because they don't put cream cheese on your bagel. I order the same thing every day at the drive through. Valpo does it. It would be great if they did this also. read more