Dunkin's great! Service, speed, quality ... they have it all. I'm just waiting for the 48 oz bucket of iced coffee. Bring it on. read more

Dunkin' - Just a matter of fact. - Donuts Near Me - Moreno Valley, California

i waited ~20 minutes to be able to pick up my mobile order along with a few other people while the employees worked at a snail's pace and chatted it up. we were completely ignored the whole time. they should've hired me when they had the chance bc they clearly need the help read more

I came with my family the other day I ordered a refresher and some donuts and it took 45 mins to call out my name and the worker , manager kept talking without noticing the customers in line . I've used the bathroom it was stinky wasn't cleaned at all smelled fishy and I saw some roaches I got disgusted by it. afterall my order came through the drink was not good enough tasted like someone didn't clean up the machines and tasted like dirty water and lastly the donuts were very hard overall this place is not recommend and not good for your health and money read more

Was planning on leaving a 2 star review but I noticed the ratings on this location was already subpar. The cashier girl although was friendly, she messed up on 2 out of 3 drinks. Instead of being diligent on her work, I believe she had family or people she knew walk in and was talking to them and being distracted. All 3 drinks were extremely sweet and we not drinkable. She offered to remake the drinks once we notify her that they were wrong but since we were already waiting for a while we decided to bite the bullet and just take the wrong drinks hoping they tasted decent. The place was nice and clean which seemed like it was the only positive aspect of this experience. Will not come back again surely read more

Placed and order for delivery -donuts were not edible, very old and stale tasting, first time trying Dunkin and will be the last.

frustrating waiting in a 5-10 minute drive-thru line only to be told at the window that the item isn't available. There's no clear sign visible before you enter the drive-thru, so you waste your time for nothing. It would make a big difference if the store had a visible sign before the drive-thru entrance listing what's sold out, and if inventory planning was better handled so morning customers actually have access to the full menu. Hoping this feedback reaches the right people and improvements are made. read more

Love having more Dunkin locations in the IE. Hope to get one near Yucaipa so I can go frequently. First time at this MoVal location. Quick service thru drive thru on Christmas Eve. Food was hot and drink was made well. Will be back whenever in the area. read more

I ordered for the Valentines Day special edition. The line inside was super long so I jumped in my car to go through drive thru but it was wrapped around the building as well. This location takes way too long to get orders out and get them out accurately I ordered the donut holes and they weren't fresh at all. The Valentine's Day donuts were just OK but they could've been fresher as well. Overall Customer Service here is horrible. Their drive thru sign has been broken for a year. They don't apologize to customers for being slow and they need to improve. read more

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LONG WAIT... There were so many employees working and no one in the drive-thru, so I expected to be helped in a reasonable amount of time. Instead, we waited about 20 minutes just to get our food. They even swapped the cheese for a completely different kind without telling us. To top it all off, it honestly seemed like no one knew what they were doing. I love Dunkin', and I'm usually very patient with customer service workers because we've all been there before, but this experience was ridiculous. For a place with that many employees and no line, there's really no excuse. read more

Dunkin' - Cheese that tasted weird - Donuts Near Me - Moreno Valley, California

This location has always been on time with my orders that I ordered on the app. Orders were always 100% correct and the attitude of the workers is always friendly. They conveniently have a drive thru for those that want to stay in the car. Donuts/savory bites/drinks have always been made well. read more

Asked for "light ice" and was told that it wouldn't make a difference because they would not fill up the cup! What kind of service is that!! At least Starbucks will do this with no problem... read more

Four people working, not wanting to take my order so when I ordered the featured product on the kiosk and I went to pay, it said that it cannot be calculated at the kiosk and had to order at the counter, when I went to order out the counter they said I had to order at the kiosk. Maybe these stupidest people to be employed at a Dunkin. I see why they're two star, I think that's a little high still.... read more

The service was absolutely horrible, the food I didn't get exactly what I wanted, and I tried to ask for a refund and they didn't fulfill their part and want to give me a refund. read more

Don't even bother!! If I could give zero stars I would. None of the employees have manners. Customer service is completely terrible.

I don't even know where to start off, I never feel the need to ever do reviews. But this Dunkin has to be the WORST franchise I have ever been to. I'll go ahead and start off with Adriana, she has way too much attitude. I asked a simple question and because I spoke too loudly, she REFUSED service. Refused to give me the reason why she refused service. Any time I have ever called regarding an issue, I've been given attitude, and anytime I ask for their name, they refuse to give it. If you want coffee or donuts, please go to any other one a warm and welcome hospitality. But if you don't care how to be treated, justgo to this Dunkin's. I hope for better staff in the future. And that's honestly the only reason for such a low rating. read more

Terrible customer service. They don't understand what light ice means and they gave me a dribk that was 90% ice. Their drink mixes always taste like shit because they don't know how to mix their drinks read more

I got a black tea Strawberry Dragonfruit REFRESHER and when I took my first sip and it was disgusting like it tasted like a dirty mop or like they use the dirty rag to clean the container or something be I can taste it I'm so disappointed because I've got drinks here before and I have never tasted it like that before do better please read more

Dunkin' - Donuts Near Me - Moreno Valley, California

The Dumbest Dunkin Ever. They ALWAYS get It Wrong .. Never Have Items Available .. Def Wont Be Back .

The stickers they have been putting in the cups are super cute and the workers are super nice !! This is my favorite dunkin location and the shaken espresso drink never disappoints! read more

Dunkin' - The stickers they put on the cups are super cute !! This is my favorite Dunkin location and shaken espresso drink never disappoints. - Donuts Near Me - Moreno Valley, California

I don't understand the two stars for this location... I have been coming here since it opened. The staff is always kind and respectful. My order has never been wrong, yes it gets busy and packed like any coffee shop or location but the customer service is always 10/10. The food is hot and fresh, they also go above and beyond when I order x3 count munchkins for my son and they add a x2 extra. read more

It is a great dunkin location with nice staff! the service is great, but unfortunately it is always understaffed.

Ordered bfast via drive thru, service was fast. Price is fair. Taste is okay. I usually order donuts here, its our first time trying their drink and bfast. read more

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New Dunkin' Donuts in Moreno Valley! The location is really nice as it was remodeled for the new store. There is ample parking in the front and this location also has a drive through. I used the drive through to order and the process was really fast. I liked that it had an order screen so you can see what is being ordered and it tells you the price as well. The cashier was really nice and gave me an overview of the donuts as I haven't been to the store often. Overall the service was good and I received really quick service. I ordered a few donuts which were all very good, very airy and soft, if you like more dense or cake-like donuts, I would look somewhere else. All in all, it was a good experience and what I would expect from a Dunkin'. read more

Dunkin' - Maple, glazed, and chocolate sprinkle donut - Donuts Near Me - Moreno Valley, California

One of the newest businesses in Moval! I'm not too much of a Dunkin' person, but I decided to stop by since they just opened up. I love that they have a drive through. If you decide to stop in, there is enough parking so it shouldn't be a problem. I got a regular maple bar and a cold brew with sweet cold foam. Maple bar: The maple bar was good. It was the perfect amount of sweet, but I do wish it was a little more fluffy. Cold brew with sweet cold foam: I decided to get this because I usually gravitate towards the vanilla cold brew from Starbucks. The first sip was pretty good with the foam, but after that it was blah. I probably wouldn't get this next time since I prefer the one from Starbucks over this. The drive through took about five minutes to get through. The service was nothing special, just an in and out type of thing. Overall, I would probably visit mostly for the donuts. I do like how they have bakery items since that's not something you'd see at Krispy Kreme. I'll be back to try the Matcha latte though. read more

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Adriana, lily and Vanessa were super friendly and helpful!! Didn't know what to order and they helped out so much!! Thank you!

The service here used to be so fast & the workers were always very sweet. Recently there's been such a huge difference. It took 35 minutes to get one refresher in the drive thru and made me late to my appointment. It's been 2 times where I pay for my drink online and get to the store 20 minutes later and my order is still not ready making me leave and head to work without my drink. I have paid for 2 drinks and never have picked them up or gotten them. Maybe they need more workers because it's unbelievable how long they take for my order. So disappointing read more

The coffee is not good. I tried different drinks and each time they were not good. I've tried non coffee drinks and they also were not great. Either the flavors have a weird aftertaste or the coffee tastes watery. The donuts are hit and miss. I'm fairly sure that they don't make them fresh because I've had a a couple that tasted like freezer. The staff is always pleasant but the coffee is not at all good. Their breakfast sandwiches are good. read more

I just moved back to Moreno Valley from Hemet and omg I can't tell you how I miss them. This location is rude!!! I usually order online and I learned my lesson because it never comes out right. I started ordering at the drive thru and the same thing. I truly believe these people make your coffee how they want to they don't care how many creams or sweeteners you add they do what they want to do. Don't go here guys it's a huge disappointment and a waste of money!! read more

10/10 visit. Fast service. Had everything (which I cannot say for the Dunkin in riverside) they had the bagel bites I can never get my hands on. Drinks were yummy. The worker was super kind and helped us pretty quickly even with the long line. Better and cheaper than st**bucks. read more

Dunkin' - there were everything bagel bites in here! - Donuts Near Me - Moreno Valley, California

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Staff did not ask if i am a reward member, i didnt know it has to be scanned prior, now i lost points with bunch of dozen dinuts i ordered. Not happy at all! read more

I went this morning. And the guy Charles was extremely rude it is about 4:58 and he told me they open at 5:30 am walked away and never came back, and online it shows that they open at 5:00am. I called and talked the manager she stated that she is having problems with her employees coming in late. Honestly that is not an excuse to be rude to your costumers. If your employer is Not coming in on time that is an issue that needs to be fixed because they will be loosing costumer and that attitude was so unnecessary. read more

Their donuts are good, despite the cashier getting the donuts wrong. I rather do walk in and pick if the cashier thinks " mixed" and " chocolate " sound the same. read more

The kid with hat is no good and never in uniform. They were missing items and he looked at me like it was my fault. Stop going to this location because of that one man don't trust him he will mess up your order and your day. read more

Great place to get fresh Hot Donuts especially early in the morning every morning is made fresh and just a pleasure to enjoy.

This location absolutely sucks !!! They tried to charge me for a water cup , and when I asked for a size down so the water could be free , the Mexican girl got an attitude with me !! And rolled her eyes !! Also the last time I came here I ordered matcha , and the black girl in the front was also rude asfc , won't be returning !!!!! read more

WTF! first time coming to this place and left home early and DUNKIN DONUTS has no donuts very disappointed I'm originally from Brooklyn this DUNKIN franchise is all over in the east coast. Lady said truck did not deliver. Last and only visit read more

Food and drinks are good. The mango refresher is so good and I am a sucker for maple. I have also tried their Iced signature latte and there is a reason why it is a signature drink ! I will say though costumers are very entitled here. Some people never worked in costumer service/ food industry and it shows! This is the ONLY dunkin I know in MOVAL. The closest one I know would be riverside which is 30-ish minutes from where this one is located. So when people complain about their wait times make no sense to me. They are overwhelmed with costumers since they opened! I've seen customers be super rude to the employees while waiting in line. Ambience is very chill; however, I only stay there till they call my order. So I really cannot comment much on that aspect. NOTE: I do not work here, nor do I personally know the employees, nor is this some sort of paid advertisement. I saw someone being an ass to an employee without a legitimate reason and as a former customer service employee, it irked me. So I looked at the reviews and honestly they deserve more credit. People tend to review when they are mad. read more

I always stop by for my morning coffee, I waited for almost 15 minutes i was patient but it was not busy as usual then 3 teenagers that place orders and they got theirs first and I asked the lady when I can get my coffee and she answered me back we an attitude I don't know what kind of coffee do you want. Wow what kind of employee do you hire I left without my coffee and I said to myself I will tell all my friends. Just FYI I also encountered one of the lady was complaining about the bad service. My name is Maria my number is 714 747-0942.location is in Perris Blvd cross street is Iris does not even deserve 1 star read more

I always come to this location and their customer service is top tier ! The workers are always very very helpful and kind . it's very much appreciated! Their food options always are given to you nice and warm & delicious read more

The service here is always terrible. I try to give them a chance every single time because I love Dunkin' Donuts however, my coffee is never right this morning. I ordered a breakfast sandwich just to be told it's not ready yet and then to come back in five minutes later to find out, they don't even have the croissant sandwich, I explained to her she could tell that I was frustrated when she offered a refund that I should've been told in the first place that they were out of the breakfast sandwich not over 10 minutes later and over 15 minutes past my mobile order time. This place is a joke and the employees are again nothing but lazy. read more