Almost every time I go to this Dunkin they mess up my order. For example, the last time I went I ordered a small ice coffee with one pump caramel and almond milk, relatively simple I would say. I was with my friend she got her coffee right away and just fine however, I had to wait several minutes until I let them know that they forgot my coffee. To make up for this mistake they gave me 2 large coffees which granted was very nice, but neither coffee was what I ordered and they were mainly filled with creamer and just tasted gross. Other times I have gone they have just simply got my order wrong, forgotten about me, etc. This Dunkin just needs to get its shit together. I hope the next time I go back that my order will be correct. read more

I order an iced coffee. What I got was a bitter tasting even though it had sugar in it. Not a bad price but definitely will not be ordering another coffee. read more

They should call their boston creme, boston dream because there is no filling in them. This really goes for all the Morgantown locations. Consistently less than a teaspoon in the filled donuts. Don't judge me, I want the calories if I'm eating the donut! Fight me! :-) read more

The store is a joke you show up to work your required shift they tell you to go home they only need one person after hiring you to work Friday Saturday Monday and Tuesday then tell you that they are closing for the night if you're not gonna be open for 24 hours turn your open sign the off because your store is a joke apparently the manager who doesn't come in anyways decide she's just not gonna have to store up in that night. And instead of the manager calling her cell or telling you herself I will text the other employees and they're supposed to tell you after you've done showed up when she is the one that is supposed to call you herself apparently they need new management. Because apparently she doesn't know what a manager is supposed to do. And when trying to contact her she'll shut her phone off because it's too late so discuss it in the morning. Let me understand that I'm supposed to have a group of children that are still in high school and not supposed to be working past seven during the week telling me but they don't know contact the manager and the manager shut her phone off. They also need to do something with the sewer there because the back of the house smells like s_ _ t. Probably the reason Hardees moved out of there. So you have the employees taking off and going out the back one is supposed to be open and most everyone of them is in high school. Wow they get paid for it. read more

I love donuts but...this is the second weekend in a row that I have went there & the inside was not open as advertised. 1st time girl at drivethru apologized & said no one showed up. 2nd time guy at drive thru was rude with no explanation. Most likely will not return. Very disappointed. read more

This Dunkin seriously needs more people or new management. It is so disorganized. I am currently STILL waiting and have been waiting 25 minutes for an order of hash browns and one breakfast sandwich. They had me and 3 other cars pull up to run our food out and none of us have gotten our food yet. So disorganized. I will he taking my business elsewhere. read more

Several big problems with this place. (1) Not remotely clean on the three times I've visited. (2) They don't always serve what they advertise to have served when open: one shift manager assured me that dark roast is always served late, but another (stocky, surly, dark-haired lady with cheap tattoos) told me they never or rarely serve it all day long (weird). (3) Shift manager throws huge attitude on being asked why they don't serve dark roast and being alerted to a filthy lobby. (4) The hours are not "24/7": they close the lobby at 11 p.m. every night, unlike many Dunkin' Donut stores. (5) On the one occasion I could get a dark roast, it was mediocre at best: not as good as Starbucks bold drip, but you're charged Starbucks prices. I don't see myself giving this place any more chances. read more

the drink was great the the employees were very rude and gave me dirty looks. i'll go back but if there mean again i won't

Is 0 stars an option? Stopped there Friday evening about 9:30. One employee running her a** off. No donuts. Place a mess. No manager. And, open 24 hours? Why? Nothing to sell. Same deal at the Sabraton location. Morgantown has never been able to keep a chain donut shop since the 70's. Sad, but this place was probably the icing on the cake that ended the Rays pastries dynasty in town. Local folks and great products...not 24 hours, but great product! The 2 DD's in Morgantown don't deserve your money. read more

Hands down the most pathetic attempt at a business I've ever seen. I promise you will spend more time explaining your order to the unimaginably dumb workers then it will take you to drive to the place. Once you finally get your order and pay for it, I guarantee it will be wrong and you'll be stuck re-explaining how they gave you the wrong item. Avoid this place at all costs unless you just want to waste your whole morning dealing with these idiots. read more

Not sure what happened since my last review in June (maybe the owner reads Yelp?) but this Dunks on Chestnut Ridge has done a complete 180. Totally different staff, everyone is positive and helpful, and the orders have consistently come back correct. I've been back 3 times since my first (1 star review) and they have stepped up and vastly improved. read more

Terrible organization and service. This location is unorganized and rude. It takes them 25 minutes to get a bagel to me and they don't give me the right one because they gave it so someone who ordered after I had. read more

Horrible I mean I know most people are looking for a good staff but don't go here then because it's bad they don't know what there doing at all and there rude and they look so happy jk and they are slow and mess up everything so try to find another place to visit read more

I have had beyond awful donuts from dunkin where I'm from in jersey but this donut today was good enough for me to have to write about ... a donut that you didn't have to reach for your drink right away because you're choking on how dry it is best Dunkin' Donuts I've been to read more

id put 0 stars if i could. every weekend they know a ton of people are coming for breakfast, yet every weekend they run out of everything it's actually insane. poor management read more

Awful, absolutely awful. I wouldn't even give this coffee shop one star, but it makes me select at least one. It was about noon, mid-day and a friend and I decided to run thru their drive thru and grab a coffee. We pull up, wait... wait... (Mind you, the employees inside are talking amongst themselves and I can bluntly here them talking about nothing related to their jobs, dropping all sorts of curse words. I eventually have to yell into the intercom to get service. All I ordered was an iced peppermint mocha macchiato, simple enough, right? I pull around to the window, and a messy headed girl takes my card who obviously hated her job, and hated the fact she was at work. I get my card back, and she hands me a hot beverage; I stare back at her disbelief and told her that's not what I ordered I wanted it iced. She looks at me completely dumbfounded and with a snappy attitude states, " that's not what she heard" but clearly my receipt said that it was iced. Instead of her offering to correct my drink, she just stares at me and finally says I'll have to do a refund for the hot macchiato and re-ring you for a iced one. WHAT? (Is there that much of a price difference for ice?) This made no sense to me. At this point I was so ready to leave mainly because her lack of sympathy and attitude was so poor. I replied no, I'll just keep my macchiato, but I will not be back to this location, that the service was "shitty" her response was good, and I know." I drove off infuriated at what just took place. Poor customer service, poor management, poor staffing, probably one of the worst times I've ever had at ANY coffee shop. Dunkin' really needs to reevaluate their employees and practice better customer service. I truly hope somebody sees this and helps this poor establishment. read more

This place doesn't even deserve one star. Just like the other location, it's highly disorganized and prepare to have your order either be messed up or completely wrong half the time. Management here is null. Make sure you check your bag before you leave. The employees are rude, their smiles half-assed. Service is terribly slow as well. Also, if you're ordering coffee be aware that one shot of cream really means half a cup of cream. read more

I have been here a few times-the staff has always been friendly, both drive thru and walk in. Food was to be as expected and device was prompt-no complaints :) read more

I would give this place negative stars if it was an option! Who gets thrown out of Dunkin Donuts for spilling a coffee? Us, of course! They made our coffee wrong, and our sandwich wrong. We politely pointed that out and they were rude about it. They remade our sandwich with a turkey patty that was still partially frozen! As my husband got up to take it back to the counter, he spilled his coffee. He then went to the counter and asked for a mop...so he could clean up the spill... and the manager told us to leave and never come back! She said he spilled it on purpose...on himself? Then she started telling the customers up front that my husband was a moron! Even went so far as to call the police on him because he asked why he was being thrown out. Great experience taking our daughter to breakfast...not! Sorry, I've never needed coffee so bad that I'd ever go back to that place. Horrible, horrible management. read more

Went in to get some Christmas donuts half dozen and the were hard and stale. On Christmas really. Been going to dunken for years now I'm reluctant. read more

The coffee is terrible compared to the other location in Morgantown (in sabraton). Usually the workers are kind enough but this morning I was yelled at by what I believed to be a manager. He was extremely rude, the drive through speaker was not working and sat there for about 7 minutes. There was no one ahead of me in line so I pulled up to the window to let them not it wasn't working. The "manager" came up and literally said "what do you want" and I told him the speaker wasn't working, he said impossible its working you just have to wait like everyone else, not what do you want? I stared at him in awe that he was talking to me the way he was. He said again even louder and more rude this time "what do you want". Lets just say I drove away and went to Starbucks. This is unfortunate because I have been going to this location for 3 years and I spend around $50 myself there, not including my friends and family who won't be returning. read more