Waited 20 mins in the drive thru behind two cars, took forever and then got rock hard ice cold donuts. read more

Dunkin - Donuts Near Me - Nashville, Tennessee

Donuts stall limited assortment ! This was at 130 , employees unfriendly ! Employee was scratching her head while waiting on customers .

Visited Dunkin' at 191 Burkitt Commons Ave;, Sunday 1:30. Donuts stale, employees not friendly. One employee continued to scratch her head and wearing no gloves. Very small selection. Dunkin should not be selling stale donuts at regular price and the customers should not be friendlier than the employees. I can assure you, we will not be going back to this location. Paid full price for stale donuts and rude service. read more

First time and last time going to this location. Walked in and there was no "hello" no "good morning". Two of us (customers) were just waiting while all three associates jaw jacked and then finally one of them said, what would you like? Got my order and paid. No "thank you" "have a nice day". Absolutely no customer service!!! read more

Worst Dunkin ever. My wife's coffee was completely wrong. They never put egg on her sandwich. My tea was half a cup of milk. The only thing right were the donuts, after I had to ask 3 times. I am from Boston so this is embarrassing to call this a Dunkin. I suggest finding coffee elsewhere. read more

This place is always empty and should stay that way, we tried to order the valentine's donuts and they were apparently out of stock, we came four hours before closing and they were out of everything, only munchkins were left and everything else was empty, so i decided to get just glazed donuts after being told they didnt have what i ordered, they got the glazed donuts from a box and when i ate it, they were hard and painfully disappointing. terrible service and empty shelves. the 7/11 across the streets better than whatever this was. read more

There isn't enough employees working. Basically one employee doing all the work, wont even take your order because she's flying around making all the coffee and food. Poor management, I feel bad for the one employee who isn't getting paid enough to do all this work. The owner needs to hire more employees to help her out. Then they can take orders and actually say hello to customers. read more

This will quickly be one of my favorite places to get coffee. Clean store, friendly staff and great quality drinks. The mobile app has fantastic coupons/ offers. The biggest challenge is getting out of the parking lot back to Nolensville. All in all though a great addition to the area. read more

This location is extremely inconsistent. Almost always they leave your order incomplete/incorrect, They run out of donuts and many other products much earlier than other locations, And don't attempt to be cheery with the staff. They're always distracted or unkind, and never seem to be in a mood to interact with anybody. If there's anything the manager can receive from this review, it's that you need to consider rehiring or getting your employees better training. Look, it's a Dunkin' Donuts, I don't expect anything groundbreaking from here, but gosh, it's disappointing to have to deal with a location as horrible as this one. read more

Great experience here! The food and coffee were very good and the staff helpful and kind!

The manager recently left (justifiably) and it didn't go downhill...it dropped to the bottom at 100mph. Every order is wrong, the wait time is long even with only 1 car in front of you, they put nasty stickers on your lid, they hand you cups covered in coffee STICKY HANDS, and when you walk in you aren't greeted or acknowledged in any way. Deplorable. It gets one star so I can post. read more

this place needs to be shut down. don't come here if you don't want to wait 30+ minutes in the drive through and then not even get the correct order. read more

If you're thinking about stopping before work DON'T! I've tried arriving an additional 20 minutes leaving my house just for Dunkin' and every time I have sat in the drive thru more than 25minutes. The staff seems nice but something is off in the kitchen. read more

Clean, quick service. Standard in comparison to any other location. It was also free donut day! The new lemon loaf is amazingly delicious! read more

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They honestly don't care. 7 of 9 visits either the wrong order... take themselves off ordering apps and take short cuts everywhere they can. Love Dunkin but this is the very most disappointing location in the city and being in between Starbucks and scooters (they have amazing coffee and service) they are doing themselves no favors and doesn't look like they are trying to fix the customer service there soon. read more

Horrible service. It's ridiculous they can't do a basic job of just putting spread on a bagel. read more

Dunkin - Imagine having one job to put cheese cream and they can't even do that right ridiculous. It's a basic job - Donuts Near Me - Nashville, Tennessee

I have stopped here 5 times and every time I've had a long wait. I don't know if they can't find people to work or what. What coffee shop has one person working first thing in the morning? read more

DO NOT GO HERE. THE REVIEWS ARE TRUE YALL ! DO NOT GO HERE ! Ordered An avacado toast with bacon. When I asked the women (The white bitch with the colored glasses , blonde hair) why there is barley bacon she said rudely that's all you get. Don't go here. Husband and I are from NY but reside in la-Vergne and the dunkin there gives enough bacon to cover the entire toast. DO NOT GO HERE. read more

Dunkin - Avacado Toast with "bacon" - Donuts Near Me - Nashville, Tennessee

This location is horribly slow and inaccurate. The employees are poorly trained and the drive through is extra tough both to get through and get service from. read more

Egregiously understaffed. I've only been 3 times and EVERY time there has been only 2 people working, a drive thru line at least 5 cars long (that doesn't move) and if you go inside, you're waiting even longer. Then are most likely blocked in the parking lot from the drive through line. I live 5 minutes from this location and will drive to the location 10 minutes further away and feel like that's faster. read more

I was so excited when they opened up a Dunkin close to me but that is never the emotion I have when leaving this location. There have been 5 separate times this year I have gone for donuts and they don't have any - not even glazed or munchkins... the donuts left are the ones that no one wants. We have also had issues with the avocado toast that others have mentioned. The last time we ordered 8 donuts on the app, they didn't have any when I arrived for pickup so I chose 3 that would work AND I had to ask for a refund. They were going to let me drive off paying for 8 if I didn't mention it. This location needs support. read more

I have been to this location multiple times now and it's always extremely slow through the drive through. You also get trapped where you cannot get out of line. read more

I've been so excited for this Dunkin to open close to me, but unfortunately I won't be returning. On my visit this morning, the workers were so rude and unhelpful during my visit. After my less than pleasant experience ordering, I moved down to the pick up counter to grab my coffee. As the woman with the coffee began to approach, I reached out my hand and said "just black?" to confirm it was, indeed, my coffee. She looks me in my eyes and very aggressively yelled "WHAT did you just call me?". Never have I ever had such a ridiculous experience just trying to order coffee and donuts. Seriously, save your coins and patronize one of the other many local coffee shops in the area. read more

Staff is always rude, you as the customer are an inconvenience to them. You are always waiting in the drive thru line for over 10 minutes. My drink is rarely made correctly. Unfortunately, this is the closest Dunkin to me but today will be the last time I go there. read more

I've never been to a Dunkin that didn't have donuts. What's going on? What happened? I guess you have to go early. I went at 3pm and they had 3 donuts. Wow. read more

Convenient location, and they're friendly. But, quite possibly the most ridiculous wait time of any fast food restaurant in the area. Ordered yesterday at 9:50. Didn't receive my food until 10:15. The drive thru line always takes a bit, so I thought walking inside might be faster. Definitely wasn't. Hope they figure this out soon. read more

Do not go to this Dunkin. The food and drinks are never made properly and they always substitute regular bacon for the sweet pepper bacon even though you paid extra for it. Plus, if you have an issue after you leave ( like an item missing that you paid for), the phone number for the store doesn't work. They are always understaffed and the owners/management haven't trained the employees properly. No knock to the employees. This is clearly an owner/management issue. This is consistently the worst Dunkin I've ever been to. Today was the last chance for them with me. read more

They always get your coffee wrong. The service is terrible when you have them fix the coffee's. They have messed up bunch of times. Coffee comes out not as hot as it should. They get sugar mixed up with artificial sweeteners. I gave them some time to fix it after they opened. read more

I just left Dunkin' Donuts and had the most incredible service, probably the best I've ever experienced. I have visited this location many times and they have never been more friendly and efficient as they were this morning. The guy who took my order was very nice and took the time to explain details of the new seasonal donuts. My order was ready when I pulled to the window and the lady who took my money was so kind and smile the whole time. There is nothing more frustrating than going to a restaurant or place of business and them acting like they do not want to be there. It's so refreshing to go somewhere and the employees full of joy and appeared to really love their job. When I go back, I really hope they're working again. This is the morning of February 2, 2024 around 7 AM, so if the owner reads this, Please reach out to those employees and let them know they're doing a wonderful job. read more

costumer service. i've goner there a few times, and it's been ok. the first time i went me and friend went there to get drinks and food to cool off from the sun. it was great, they were nice, it was good. now the second time i went, wasn't as great. the guy taking our orders looked as if he was getting impatient with me and just overall not good customer service. i had wrote down the donuts i was wanting, and when i was saying them there was so much that was not in stock. the drinks were good as usual just way to much ice. i would recommend to everyone just you might not get an amazing first impression. read more