Always order form the same dunkin since it's close to my house but they are always unorganized I NEVER COMPLAIN ABOUT THE COFFEE OR WHEN THEY GIVE ME THE WRONG DONUT today placed my order ahead like always and they said they didn't have my order in the system but they still gave me my order when I seen they gave me the wrong donut again and no flavor in coffee I return and the manager or whatever it is tried to tell me they shouldn't even give me my order I OBVIOUSLY HAVE THE RECEIPTS FOR MY PURCHASE. This Dunkin is the worse in Tinley. Also tried to tell me I placed the order at the wrong location as YALL can see my place NEVER changes to order. If I can post a 0 as a review I can I'll be happy to say I won't give this place business again.(: read more

Dunkin' - Donuts Near Me - Orland Park, Illinois

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This is the most incompetent Dunkin Donuts in the world! I place a mobile app for hashbrowns, a donut, and two drinks. Immediately as I walk in the door I am given my hashbrowns then 10 minutes later I am still there waiting on my drinks and donut. The girl working the mobile orders calls me the wrong name, I tell her no that is not my name and give her my name. Then I wait 5 more minutes as walk in customer after walk in customer is rung up and served where my drinks were. I am then told that I placed an order for the drive thru...I have 6000 rewards points from Dunkin, I know how to place a mobile order. Regardless, how was I given one item of the order and none of the others?? I'm inside right???? I ended up leaving without what I paid for because now I was late for work! Please avoid this Dunkin Donuts at all costs!! read more

This is the WORST Dunkin in the area. I've given this place three tries thinking it could've just been a bad day for them. Unfortunately it doesn't matter what day it is, you can tell the workers hate their job. They're always rude and the drinks are literally always terrible. I wish I could give it 0 stars. read more

I ordered a nitro cold brew and paid for it and then they told me that they didn't have it. We dined in and we were the only ones in the restaurant. When our food and drinks were ready, they didn't even call our names to let us know that our food was ready. There were two employees, sitting in the dining area, on their phones that were on speaker. That was really annoying. None of the tables were clean and the store was really dirty. read more

if I can leave 0 stars I would I asked for whipped cream I never do but I didn't have any at home so today I did they charged $.75 just for them to not even fill it up all the way and not give the cream At all. read more

Dunkin' - Donuts Near Me - Orland Park, Illinois

Worst custimer service ever. DO NOT GIVE THEM BUSINESS 157TH AND HARLEM ORLAND PARK. First of all they are the cheapest people in the world. I ordered over $80 dollars in food. I asked for napkins and they give me 1 napkjn. I said no ice in my latte and they charge me $1 additional. I get home to find out 2 sandwiches are missing and 2 hashbrowns. I call no answer I go in next day they say no manager come tomorrow. I go in next day they lie and use this line no manager on duty. Told her I refuse to driveaway. So she says manager is in office all the sudden?? he comes out and says u are to come next day if we forgot something. Told him i did. Your store lies and says theres no manager. He says i cant give you anything sorry. Told him i paid for food I didnt receive. He says theres nothing he can do. I contacted corporate . Lets see if stores reaches out read more

Went through the drive thru this morning. Service was quick, kind, accurate and tasty. I got a large black iced coffee and 2 english muffins with egg and cheese for $3 (special) - one for now, one for later. Luckily i was home from work today and missed their morning rush, the new location is HUGE, the biggest Dunkin I have ever seen, right in the neighborhood. At 7:30/8am cars are backed onto Harlem when I pass it every morning. read more

Dunkin' - 2 egg and cheese english muffins for $3. That's a great deal to me, and delicious. - Donuts Near Me - Orland Park, Illinois

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I always order the flavor shot and even repeat it. They print the receipt right but still make it with the sugary syrup.

This is honestly the WORST Dunkin I've ever been to. Through drive up I've always been given a sour attitude, very rude service, cold food, and usually something is messed up with the order. Your staff is honestly unbelievable and should really reconsider the ones you currently have. Especially the women working the window. Wish I could give 0 stars. read more

Horrible service. We ordered an ice macchiato with less ice and an extra shot of espresso and when we got it. It was mostly filled with milk. When I went in to say something I was screamed at and told that I shouldn't complain because it was a "free drink" ( we had used our points to purchase it, the points built up from previous purchases. Then she told me if I want it remade with less ice I would have to pay $1 to do this. When I just laughed at her she finally said ok fine I can put one more shot into your drink but I'm not remaking it. It's astounding how this place still has customers. read more

This is by far the worst Dunkin I've been to. I've been there about 3 times, and each time they were so rude and very unprofessional. They yell back and forth in some foreign language. If I could give them no stars, I would. read more

Went thru the drive thru for coffee. The lady starting speaking to me before my car even got to the intercom. When I got there I asked her to hold on please. She said you don't have to speak to me that way nor do you have to yell! My daughter looked at me like she was crazy. Wasn't yelling and was trying to get my order together. When I said I was not yelling and that she started to speak to me before I got to the intercom she interrupted me with how rude I am. Well at this point I am ready to say f it and go to the window and pull her thru it. Never again will I go here. They are ignorant and have no understanding of customer service!!! You just lost my business!! read more

Amazing atmosphere indoor or outdoor a lot of room plenty of tables, service was excellent. Dunkin's still the go to breakfast champ 1997-2023!! #'s read more

Worst service ever. Manager there is very very rude. I highly recommended if you want to be verbally abused to come here. Horrible customer service. They over charge and offer items at window they are sold out of. They tell you to come back next day and do the same thing again. Total garbage !! read more

This particular Dunkin is my favorite in the area... super clean, and usually pretty quick in both the Drive-Thru or inside. Here's the skinny: Fast... most of the time. The place is clean and kinda inviting. Good customer service. Tasty sandwiches. Here's the fat: Like ALL coffee stops, this place is ridiculous in the morning, cars lined up to the street(granted it's a small lot). But, they do a fair job at getting people on their way it seems. I usually just go inside since I work really close and don't see wasting gas to walk a half block. Ordering from inside is easy and a bit faster that the drive-thru in the morning. Plus, the donuts are right in front of you... can you say "impulse buy" Picture- http://www.yelp.com/biz_photos/dunkin-donuts-orland-park-4?select=T5tNAtkeF4cscbh55FF3lg The place is really clean and inviting. Tables are clean, floor swept and/or mopped, even the bathroom is pretty nice. There's a D.D. (no, not Dungeons and Dragons) mural that's pretty neat. Picture- http://www.yelp.com/biz_photos/dunkin-donuts-orland-park-4?select=Zg2iYWmqPAnjFF_wwqQ85w They've got great service here but, mornings are obviously packed. I like the breakfast sandwiches... always hot and pretty tasty too. Also helps that the combo meals are reasonably priced too. Picture- http://www.yelp.com/biz_photos/dunkin-donuts-orland-park-4?select=1PSmDQAiLbGKFjSXO1MI4g Like this Dunkin, will go back plenty. SYOY read more

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This is a very good Dunkin. Almost every-time I go they give me an extra donut. (It usually is around 9pm) but they are 24 hours and they never need to give out extra donuts. The customer service is lacking slightly. The younger people there are usually nicer. It seems to be just a disconnect between everyone. They usually move their lines fast. The inside is very clean. Overall, it is a solid Dunkin. read more

I have been going to this Dunkin Donuts for the past few years. Lately, I have noticed that the quality of the food has declined quite a bit. I usually order the bacon and cheese sandwich on a plain toasted bagel with hash browns. The hash browns are not cooked and sometimes they are borderline raw. The bagel is not "toasted" but merely warmed up in a microwave and the bacon is also undercooked. The coffee is still good but that's about it. I don't think that I'll be going back there again. read more

Manager is very rude and has no customer service skills. The Chicago bulls and White Sox offers promotions for free coffees sometimes and I have coupons that I use often, sometimes once every day and the manager told me I can no longer use my coupons. She Implied that I was scamming the system. But, I was simply just using the coupons that I have gained through their promotion. I consistently go to this location because it was on my route to work so I stop there and use a coupon to get myself a coffee in the morning. Not only was I using a coupon once a day I was also buying a breakfast sandwich along with that, so I was still spending money at that location, but she interrupted my transaction to tell me I could no longer use my coupons in the future only because she thinks that it's not fair to her even though they are completely valid coupons. Will never be going back to this location. read more

Keep short and sweet , no customer service at all, coffee burnt and the bagel I got was so tuff I could cut glass with it. I wish checked reviews before going . read more

Hopefully customer service older Indian lady is very rude and yells at her customers. Avoid this location.

Donuts are delivered at midnight, it is now 5:00 pm ordered 1/2 dozen donuts for 5.99 I ate one donut (stale) friend took one bite of his donut(stale) we complained to manager and they argued with us after minutes of complaining they finally refunded the 5.99. This is not the only Dunkin that is doing this. They are not the same quality now as they were years ago when they made the donuts in house. They sit on the shelf all day and you pay the same price as fresh at midnight as 18 hours later and stale. Something needs to be done regarding this problem and some people just right it off and don't say anything. read more

If you want any kind of coffee, snack, or even a bagel DO NOT go to this Dunkin donuts. The staff is very nice, but the owner, a lady, is absolute dog shit. She is very rude, poor customer service, and cheap on her coffee. She fills my cup of large coffee as if I ordered a medium. I let it slide a couple times but today I had enough of her. I'm not looking for anything extra, just give me what I paid for that's all. I wish corporate would buy it back and sell it someone else. I would love to own that place and get rid of her. Badermatarieh6@yahoo.com read more

Dirty tables, nasty attitudes, burn hash browns, guy there super rude won't go back here these guys have no clue what customer service is. Ask for new hash browns cause there burn made me feel like I was asking for a kidney. It's a 1$ they suck. Run away from here read more

Very bad Customer service, last time me and my husband stopped by the lady got are order wrong and it was her fault she made a big deal that it was are fault over a cup of coffee this place doesn't know how to gain customers!!! I would rather go somewhere with a friendly service read more

Horrible morning service with employees giving attitude and telling customers if you don't like it go to a different DD. If I could give zero stars I would!!!!! Horrible please don't go there anymore all the other DD in Orland and Tinley I've never had a problem at!! read more

A female employee ordered my transaction and I have told her I wanted a 2 scoop of ice cream of Heath. Three minutes later, she gave me a black walnut double scoop ice cream. I told her politely to give me the right order of Heath please. She immediately raised her voice and started arguing with me. I'm just standing there and stated, "Look, I am not going to argue with you, I just want the right order." She smirks and told me I will have to wait a few minutes so they can switch something out. I told her I will, but I took a precaution watched her prepare anything because I don't want anyone to touch my food or spit in my food on an angrily manner. 15 minutes later, they found out they label the ice cream wrong. I'm always a regular customer to Dunkin' Donuts and Baskin Robbins for their delightful food and always on-the-go and highly satisfied customer service but this particular Dunkin' Donuts on Harlem in Orland Park, IL... was ridiculous! The other two employees, whom were guys standing around, not assisting other customers while there were four people that needed to take their order. No food was prepared on a timely manner. I've never experience this type of customer service from Dunkin' Donuts and I will never EVER return this particular restaurant in Orland Park, IL. Fix it the signage issue and the customer service to a excellence standard status!!! read more

Drive thru line is always backed up onto Harlem and It. Is. Slow. I tried going inside this morning instead of waiting in the drive thru and the line inside was even longer. Waited 3 minutes then left. The customer service is fine depending on who is working. I prefer to go to the Dunkin in Palos on 127th and Harlem. read more

Very, very rude. I went in and was ordering at counter and young lady was rolling her eyes at me. I don't know what I did? Doesn't matter, it's terrible customer service. I'll go to the gas station or Seven Eleven for coffee from now on. read more

Avoid this location. There are 2 Indian women that always shout on the intercom when taking the order, they always try to charge extra for anything it's shady, free coffee Wednesday they tried to charge me for the drink, they NEVER make drinks correctly when you ask for customizations. They will charge extra but not do anything correctly and make the drink disgusting. The food is never fresh and the hash browns and sandwiches are always BURNT IT'S DISGUSTING AND INEDIBLE. Do not serve people burnt food, USE YOUR BRAIN AND REMAKE IT. The workers lack manners, respect and give no customer service. They lack hygiene too. Do NOT GO HERE. read more

I just went through The drive-through after I got done going to Fullers car wash, To get my wife a bagel with cream cheese and an order of hashbrowns. I got to the lady on speaker and gave her my order. She asked me twice about whether I wanted a coffee or not, and the second time with a tone that was more like "you don't want a coffee, idiot?" She then told me to pull through without giving me a price. No worries, it's happened at other places as well. Maybe I'm just looking into the order-taking too much. I then go up to the window, the girl takes my money, without a hello, without telling me my price, without barely looking me in the eye. Gives me my order and turns around without a goodbye, later "sucker", or anything. On the up side, the order was right, but I felt like I was just another cow coming through the gates to get milked. Like I was just tolerated. And it's not the first time it's happened at this Dunkin' Donuts...but it will be the last. I think I'll stick to the one off of 80th Ave and 171st Street. Thrust least will acknowledge your presence.... read more

I have been here a number of 4 times. 2 during the day, and 2 at night. DO NOT COME HERE AT NIGHT!!! Coffee is awful. The coffee is good during the day, but it's shit at night. I got a frozen mocha coffee tonight and it was black.. Not a creme color like its suppose to be. Black. And it taste horrible. Would have asked for a new one, but I wasn't getting good vibes from the young girl who took my order. & it was only $2. read more

Dunkin' - Should not be this dark... And should not taste like crap. - Donuts Near Me - Orland Park, Illinois

This place is kept pretty well and the service, well lets just say that I got my order in pretty quickly. Where are the lemon donuts though? read more

i stopped going to this dunkin' about a year ago because the coffee used to always be old or they wouldn't make my order right. Recently I gave this location a chance again and haven't stopped getting my coffee here since, The workers are sweet and actually know what they're doing, my order is always right and it's usually the same younger woman in the drive through with a long black pony tail, i'm always greeted with a warm smile and she always knows what she's doing, read more

Literally the WORST Dunkin ever they wouldn't accept my free coffee Wednesday offer on the Dunkin app. After I purchased my coffee and tried to explain to the 2 elderly ladies that they charged it, I wanted to get another medium coffee but this time free so then she scanned my phone and some money for the coffee went through and I said I need to use the coupon and she DIDNT EVEN REFUND me my partial total that I paid. Unbelievably rude. She took my money for a coffee i didn't even get with a valid offer on the app and She yelled at me and told me that "I don't understand." Even though I been using this promotion many times on the app. Do not waste your money at this location. If I could give NEGATIVE stars I would!!!! read more

If I could give a negative star I would. Coffee is extremely nasty and water down. Evening employees have attitudes when you return something. This was my first and last time coming to this one. read more

Dunkin' - the reflection of a car's rear view mirror - Donuts Near Me - Orland Park, Illinois

I come to this Dunkin at least twice a day. I order the exact same thing every time. Large iced coffee, cream, sugar and TWO pumps of mocha. They hand me my coffee and it has soooo much chocolate in it, I can't drink it. i hand it back and tell them, and I get attitude and a nasty coffee they just dumped out and added more stuff. The only person there that actually cares is one young lady. I have to learn her name but she is ALWAYS helpful and nice and the only one I tip anymore. read more

We went twice. Helga refused to fix our order because we wanted to make a slight change. After she refused we went back a second time and ordered an iced tea. Our tea tasted like black coffee with lemon. We are extremely upset and dissatisfied with not only the customer service, but the outcome of our drinks. read more

U ask for coffee and they butcher the order... not happy angry upset bothered ughhhh!!!! Customer service is irrelevant in this business. They're in it for the money read more

Honestly I love this location. Same nice lady takes my order each morning, I think in the entire year I've been going here they've only gotten one thing wrong once (which is a big deal because I'm an iced coffee snob so I don't always have an easy order). Great customer service great products and they handle crowds like a CHAMP. I'll continue to come here every Saturday/Sunday for my weekend coffee treats! read more

this DD sucks. they are terrible at making iced coffee. in case you were wondering, you don't need to be a rhode scholar to make iced coffee. read more

Dunkin' - how about some crap iced coffee to make your morning extra crappy? - Donuts Near Me - Orland Park, Illinois