I love this dunkin!! The manager Aoni (sorry if i spelled it wrong) is so friendly and is so so accommodating if there is ever anything wrong with our order which hardly ever happens. The whole staff is friendly fine has lots of energy and always make feed my coffee cravings to perfection!! read more

Dunkin' - Donuts Near Me - Rancho Cucamonga, California

Every single time I come here, the customer service is absolutely horrible. You can tell the employees don't want to be there and act inconvenienced by one question. They respond with such attitude and annoyance. They rush through taking your order and have messed up on my order a few times, too. I continue to be more and more disappointed by every visit and will probably stop going to this location from now on read more

Donuts are not fresh. Bought a dozen the other day and every one of them were hard. Coffee is inconsistent every time I order the same signature latte they taste different. Avoid this place and go somewhere else read more

Amazing customer service not like other popular coffee establishments! Love their Pumpkin everything! Just wish they had more locations!

Waited 30 mins for a drink! This is the worst Dunkin donuts in the world!!!!! Do not come here!!!!!!!!

6:15pm Doors locked. Called the shop phone # and the lady inside tells me they are only open at the drive-thru because Take-Out closed early today do to the holiday. ...Ugh, what holiday is this? Oh, National Coffee Day!...really!? What a joke and disrespect to customers on foot as my vehicle is currently being serviced. read more

I went there today to buy some donuts. I got the old fashioned donuts and they tasted so stale!! Just horrible!!

I'm sorry but i'm not sure what her name was or how else to refer to her but the ginger girl that has a professional downward frown 24/7. I came through the drive through today around 4:50-5pm, watched her run out of milk for a drink (didn't think it was mind) Pour about 2/3rds of the mixer with water... and proceed with the drink as usual. It did end up being mine (was gross, obviously watered down A LOT just tasted like syrups and water) but I work in customer service food industry as well and don't want to verbally complain and don't have the time to wait for a drink remake because she was too lazy to grab a new milk the first time. Rather put it on here and let you handle it. read more

Great service good donuts and breakfast sandwiches and the coffee is something else check them out whenever you're in the area

Thank you so much Onnie Jackson!!! Onnie is the one only reason we come back, to this location. Before Onnie came along the drive thru wouldn't have anyone on the speaker taking orders or even at the drive thru window when you would drive up. 1st time it happened, started to have anxiety about the crew, ended up calling DD as I was on my way to work. Worried maybe something happened to them but thankfully no. They informed me after being kept on hold for some time. "We didn't notice the person assigned to drive thru just took off their headset and left to the restroom." I waited and honked I mean was that the only person working because when I did looked inside I didn't see a soul. When they would finally take an order 80% of the time it was wrong and sadly they would look dazed as they where attempting to fix the situation. The caramel hot lattes I love so much from the Upland location where disgusting here. We stop going to this location, as we felt not only was it a huge waste of time but money. Which was a huge inconvenience since it is 10 mins walking distance from our home. After months of not going, we decided to give them another chance and thankfully Onnie took our order, everything was perfect She is extremely helpful, cheerful and a hard worker. We always see her doing almost 10 things at one time. Including picking up trash in the parking area, while still taking drive thru orders, greeting customers as they walk in welcoming smile. The drinks might not always come out perfect but she always gets it quickly fixed. Unfortunately, that's not the case with the younger crew they don't have the drive that Onnie shows. She is the star of that place. read more

Dunkin' - Enjoying my Caramal Latte on this beautiful day - Donuts Near Me - Rancho Cucamonga, California

When I got to the drive-through window to pay I told the employee to hold on I need to get my phone for my points he ignored my comment and proceeded with the transaction and close the window and then he came back to give me my change and I told him oh I told you to wait I had my points he's like oh sorry we are not allowed to fix any transactions nothing I can do about it he told his manager and the manager acted rude and said she couldn't hear anything and he's like oh I'm sorry nothing I can do when they could've done a refund and re-did the transaction or could've just gave me a free drink which I would've got with my $20 purchase on my points but didn't even try and as we were leaving we heard the manager cuss in the background. All we were trying to do was buy donuts for our grandpa with cancer since it was his 76th birthday. I am never going g here again. As a business owner I know what they could of done and they didn't even try. There coffee also taste like straight up milk. read more

This is one amazing store! I've been to several Dunkin's and this is by far the best. Well organized and well trained staff. They have their act together and get the idea of "service". Once I met the manager, Onnie, I got it. She runs a well oiled operation and is super friendly and personable. Her staff reflects that same spirit. Love the vanilla creme donuts and the coffee!! And the coffee is always fresh and super hot! Just the way I like it. I often plan my bike rides to take me to this store even tho there is one closer to home. read more

Bad service, rude employees. When the manager is not in the workers are a mess. I came a couple of times and have gotten they have gotten my order wrong read more

As soon as I walked in the door everyone greeted us. Made good conversation. Gave us a bag for our donuts. And i also noticed as soon as i walked in the place looked clean and nice. They also let us know that they had donuts in the back if they ran out. read more

First we ordered bagel bites and they gave them to us cold. We went back and they gave us warm ones. The donuts were not that good. Maybe I got spoiled in New Orleans at coffee & but there's simply no comparison. I guess I won't have decent donuts until I go back. I took a bite this morning and actually spit it out. Not that it was that bad to not consume it just not worth the calories. read more

The customer service here made my day! Fiancée was worried about ordering a new flavored drink but the lady assured me if she didn't like the drink she would make another. Thank you very much for making our coffee date a little more special! read more

This location is just like all the others. Same menu & same look. I like how they get you in and out fast. Great coffee. It is hit and miss with the service due to the young workers, but it's a good place to grab breakfast on the run. It's very close to the freeway if you need to get on and off quickly. read more

Never have the good I'm used to getting from other Dunkin' Donuts . Food Coffee is actually more expensive then Starbucks and not as strong as other Dunkin locations Staff isn't patient with their customers read more

Dunkin' - All ice, barely any drink - Donuts Near Me - Rancho Cucamonga, California

This location have a very bad selection. They are always low on selections, if any donuts are even left. Do not come here if you plan on going past 4 pm, you will be highly disappointed. Dunkin donuts was my all time favorite donut chain, but this location crushed it all away. read more

There is three things I can always count on: The sun will shine, the birds will sing, and Dunkin Donuts will mess up your order. I guess there is something to be said about consistency. . . . . I don't know if it's because I'm a firm believer of second chances, but after the 17th time being burned. I'm starting believe I'm more of a glutton for punishment. In all honesty if you're looking for coffee, it's worth the trip to go to the Starbucks down the street. read more

Dunkin' - Donuts Near Me - Rancho Cucamonga, California

I don't go to dunkin bc there are none close to my house but I had such a great experience! the lady was so helpful when I had a question. the drink is so yummy! read more

Dunkin' - medium caramel Iced Latte - Donuts Near Me - Rancho Cucamonga, California

As an East Coast transplant, this one makes me extra sad. They rarely have donuts! Third time we've been here and no vanilla frosted, no pumpkin, and very few of other flavors too. We've been here between 10 - 12 pm each time. For a place that closes at 9 pm, this unacceptable. read more

First time at this location & I was very happy with the entire experience. We went through drive thru and there were 3 cars ahead of us. We were greeted quickly & nicely! Our order was correct and the drive thru was fast. Total shocker. I was expecting slow, rude and wrong lol .. anyways, total turn around from the Santa Ana location I frequent and from the reviews. Thank you DD!! read more

Something is now wrong with this store. Over the last few weeks, service has become horrible. No matter what time of day, it seems to take much longer for service and it doesn't matter if you are in the drive thru or walk in. Crew seems to always be either overwhelmed and impatient, on their phones, blaring music from the back which is different than what you hear in the lobby or eating and drinking behind the counter, Most of them are now wearing AirPods as well, which I'm sure is a distraction. Someone broke this store and it needs to be fixed. read more

Got the Iced Matcha Latte, and frozen matcha latte. They're disgusting .Tastes nothing like matcha, more like watered down milk. Cup filled with ice to the top! Never coming here again!! read more

Dunkin' - Got the Iced Matcha Latte, and frozen matcha latte. They're disgusting .Tastes nothing like matcha, more like watered down milk. - Donuts Near Me - Rancho Cucamonga, California

I really like the donut there but I don't expect that the coffee is sooo good. The coffee is only $2 from 2-6pm, not sure when the promotion will be ended. And I ordered iced caramel cappuccino in the past 2 days, perfect with a donut. read more

I can't stress enough how good of an employee Meghan is! I come in almost everyday, either morning or afternoon, and the days I go that shes working, I am amazed at the service she provides. She gets and makes my order spot on and is so sweet to all the customers she helps! She truly makes my days every time I go in. Shoutout Meghan for her amazing service!! read more

Came here for my once on a while weekend Place is clean yes Service not bad except for manager she has an attitude I don't tag places but honestly even when I bought a few things more than usually people order and gave them a tip $$$ She' still gave me an attitude when I asked to remake my sandwich that they messed up People around me said the same thing Waited for a while to get my breakfast sandwich not the way I asked 3 times Don't think I'll come back again read more

Not sure what the craze it all about but nothing compared to the east coast. Yes the coffee is always the same but the experience is different. On the east coast the fresh smell of roasting beans and baked goods so so awesome when you walk in, here on the west coast it feels like just another coffee shop where they get you and get you out. The best thing about it is that the coffee always taste the same. read more

Same shit different day. 8 workers massive lines, it's Thursday, not even a holiday or the weekend. Poor service is at least consistent

John, Julian, and Joel. These guys are phenomenal. They treated me with such kindness, they had spectacular chemistry and worked so quickly but yet made me feel like I wasn't just another number or another customer passing through their doors. The coffee was so tasty and exactly how I wanted it and the donut was a perfect compliment to my iced coffee. I will be going back to this Dunkin Donuts ALOT from now on, over coffee bean, Starbucks, and my Keurig at home. Sorry Keurig!! Thank you Dunkin! read more

Not gonna lie when I first came to this Dunkin' Donuts it was absolutely horrible but now they've improved so much amazing costumer service and there was actually donuts to chose from and they were soft and sweet perfect amount of softness absolutely loved them and the manager I believe even allowed me to try the vanilla creme donut when I mentioned it looked good and just as I thought it was delicious Keep it up I hope to see this place grow read more

Dunkin' - Donuts Near Me - Rancho Cucamonga, California

Good coffee and I always order ahead and pick up when I am in a rush with my kids. My kids love their donuts and teas

Soooo it started off with like 3-4 people in line. I thought cool it's gonna move super fast. Nope, I was in like for 20 mins. 5-6 mins ordering, and around 15 at the window. I understand it gets busy and that's fine but they were well staffed. Second my doughnut was thrown in the bag upside down. The icing was stuck to the bottom and my ice coffee tasted like water. I'll give them a second chance but this time was very very bad read more

Dunkin' - Donuts Near Me - Rancho Cucamonga, California

Phhhheeeewww! I understand this DD just opened, but man, do they have some kinks to straighten out. First off, their donuts were so disappointing. The small business donut shops around Rancho and Fontana are so much better. I was excited that they had French crullers, but the ones they sold here had such a wet/soggy texture, plus the egg flavor was super strong. Maybe I just had a bad batch? I don't know, but those are my favorite donuts and I could barely finish mine. I will say that their coffee was awesome tho. My husband got an iced macchiato and it was strong as hell. Just how we like it! As far as their employees go, they got a lot of work to do. We visited DD a few weeks ago (they had only been open a couple days or so). They barely opened, and one of their employees already looked like she absolutely hated her job. I don't get that. I felt uncomfortable and rushed when I tried to choose our dozen donuts. We didn't even get a greeting from her or anything, just a blank stare until we told her our choices. It was so uncomfortable. The other employees, however, were much better. They were helpful and they greeted us. We didn't feel like a bother to them and you can tell they were trying to get things going. The service was super slow though. That's what I meant by the kinks. They have to figure out a more efficient line or something. Would we go out of our way to come here.....no. If we're in the area again, I'd give their sandwiches a shot and see how their drive thru is. Other than that, I would not recommend their donuts at all. There are so many better places around the area for a really good donut. read more

DO NOT COUNT ON PRE-ORDERS!!! I custom ordered 2 dozen donuts over the phone the day before pickup. Drove to the store afterwards to confirm time and order. Went in to pick up my order just before our party and the donuts were not made. They said it would be 2 hours before they could be done. Ruined our dessert as these were meant to be the main dessert. No remorse from the employees. I was sad more than anything. read more

Last week I stopped by and had a sausage croissant and an iced caramel medium coffee. And it was really good. But on this visit, it was all bad. I ordered an bacon croissant, caramel coffee and added hasbrowns. First let's start with this cold croissant and greasy bacon, first bite it was not good at all. The caramel coffee tasted like coffee water, I came home added creamer and sugar. Then I understand the hashbrowns were only 99cents but, there was only 5 hashbrowns in the bag. This is what I get for cheating on coffee bean! read more

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Ms.Annie thank you so much for making a struggling morning for me into a better one. I was looking forward to an item that my rather rude urber eats driver blamed the store for. After speaking to her she made me aware their procedures with 3rd party food deliveries and that she was in fact the manager. She was very professional and made things right despite me being a little cranky for something she did not have control over. I greatly appreciate it and my fellow dispatchers loved the donuts! Thank you so much!! :D read more

Our first visit to Dunkin Donuts was a disappointment! The hubby and I ordered at the drive thru speaker: 1 pumpkin donut, 3 chocolate glazed donuts, 10 raspberry-filled Munchkins (donut holes), 2 decaf coffees, and 1 regular coffee. The DD person who took our order had to correct and repeat our order a few times before getting it right. We proceeded to the window to pay and discovered our coffee order was incorrect; the cashier promptly fixed it. We drove off without checking the food order...that was a mistake! The Munchkin order was right, and there was 1 chocolate glazed donut, but the other 3 donuts were wrong. We did not order 2 jelly donuts and 1 chocolate frosted donut with sprinkles, but this is what was given to us. After a 20 minute wait in the drive thru line, it wasn't worth it to go back to have this order corrected again! I'll stick to our local mom-and-pop donut shop until DD gets their act together! read more

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Very disappointed with this place! The lady who helped me didn't even try to give me an option to pick my dozen she decided to choose them herself. It wasn't until I asked if I can choose my own donuts and she was like "oh yah". So I said take out all the sprinkles. Coffee was great, donuts were ok they don't put enough frosting on the bars, customer service sucks. Maybe they should put the girl in the back making donuts instead of in the front helping people. read more