Service is terrible here. Took 30 mins for my whole drive through process. The young girl that gave me my order was rudeee! I decided to order few Halloween themed donuts but they gave it to me like in a bag of trash. There goes my "spider" design. read more

Dunkin' - a teddy bear in a paper bag - Donuts Near Me - Rancho Cucamonga, California

I have visiting this location in the past and while the service can be meh, it's Dunkin and they serve a good cup of coffee and a great lemon donut, until recently. Pulled through the drive thru and was told that they have DISCONTINUED THE LEMON DONUTS . After a moment of silence I had to officially break up with Dunkin'. read more

Dunkin' - Breast cancer awareness Boston Kreme - Donuts Near Me - Rancho Cucamonga, California

See all

Went 15 minutes before closing and they said they were closed! and they literally just yelled "we're closed!" Not even a sorry or anything.

Whoever the homie on the speaker taking orders is, sound like he hate his life and his job js. Didn't get my order correct and I didn't want to bother at the window so I was kinda mad about that y'all get 2 stars. read more

Came 12 minutes before close. They were already closed. Says they close at 8 but I guess no one felt like staying. No coffee for me :-(

I am usually a regular here when I get out of classes close by at my college campus and they always make my drinks right away and it always comes out so good! Adrian and Carina and their staff are an amazing image to what Dunkin' Donuts is about and they're always catered to giving their best customer service and especially with the holidays that's been occurring I know they must be tired hearing the questions over and over about a certain item but they always carry the best attitude and that's what matters. Thank you Rancho Dunkin! read more

Inside is closed long before closing. They sort of just watched me pull on the door with no notion of going to the drive through but so I went just to be told they have ZERO donuts and coffee. Genius establishment read more

This is our favorite DD store in the IE. Store is clean and employees are professional and helpful and NEVER complain about having to make decaf hot coffee in the middle of the day when it's 103 outside. Yeah the selection can vary depending on the time of day we go but that's their business model. No complaints. Manager is great and very friendly. Recommend! read more

When we got here there was no line. Saturday/2:30 The employee greeted us and attended to us rather quickly. We were in and out in 5 minutes. They had a variety of donuts and some themed ones as well. read more

Dunkin' - Cold brew vanilla and ice mocha latte - Donuts Near Me - Rancho Cucamonga, California

Terrible customer service. A Mexican guy is the manager. My bagel is sitting on the counter for 10 minutes no one is telling me my order is ready, I don't know if I was supposed to touch all the bags to find my order or not, I don't like anybody touching my bag. Finally he comes and gives me my bagel and as I am walking out I noticed there is no knife inside the bag to spread my cream cheese . Was I supposed to spread it with my nail! So I had to go back, wait in the line ask for a knife. They gave me a fork, how am I supposed to spread my cream cheese with a fork! My first and last time going to any Dunkin' Donuts with this kind of confused customer service. read more

Worst Dunkin. Manager AND employees were so awful and had bad adittude. Forgot most of our order, did not apologize and proceeded to give more adittude when we told them. Do better. read more

Wonderful experience alert! It is with great pleasure to write this review on behalf of all the great people at this DD location. Everyone, and I mean everyone is super professional, with a willingness to go the extra mike to make the customer SMILE. Lexie, is a real champion. And appreciate her efforts to always create a special smile. Just look at my coffee cup and see for yourself. Thanks again #TEAMSMILEY read more

Dunkin' - Coffee with a SMILE - Donuts Near Me - Rancho Cucamonga, California

If you are into donuts *not* made fresh onsite then this is your place. You might as well get vending machine donuts. Your office buddies will give you the ol' stink eye if you get a dozen of these Dunkin' duds. read more

I accidentally ordered at the airport location and obviously not about to walk into the whole airport just for my order. so I called this location and asked if there was anything I can do to get a refund bc the airport told me I would have to call customer service and file a refund form via email. thankfully Adrian is a sweetheart and told me to come in at anytime and order what I wanted at no extra cost. He absolutely made me day!!! read more

Gave me a wrong drink I didn't even order wasted my money for a drink I didn't like , they didn't even let me finish my sentence when ordering and felt rushed read more

Adrian was awesome. he even acknowledged my kids and made their day with high fives and smiles! The food is always quick, clean, yummy, and always my go-to for coffee on the go. Thanks so much for your great attitude and service, Adrian read more

When was the last time YOU stopped in to Dunkin Donuts in Rancho Cucamonga,California ? Well I did and im glad I did! Great fresh donuts-had a jelly and a cruellar-great! And its summer,its hot! So whats better on a hot summer day than an iced coffee-and let me tell you this is Dunkin fresh brewed for iced coffee coffee and it was awesome! Great friendly service( really covid safe service-masks,gloves,distancing,etc.) and they have a drive through for convenience-great Dunkin Donuts experience. . . . #dunkindonuts #jellydonuts #icedcoffee #cruellar #decaf #coffee #drivethrough #friendlyservice #ranchocucamonga #glazed #ilovedonuts #getadonut #greatdonuts read more

See all

Literally my favorite Location to go to. To start with, the Manager is amazing, his vibes are always great and he always provides great customer service. He really does care about your experience as a customer. The employees are great which is a reflection of their management and when ordered, my food is always up to par and the store is always clean. Great job Adrian and Staff! read more

Burned bagel sandwich. Burned croissant sandwich. Coffee is mid level decent $18 bucks. I won't be back. read more

This was my first visit to this location. I had a coupon for a free doughnut with the purchase of any medium or large sized coffee. My son selected a jelly doughnut I had an original iced coffee with three cream's and sugar. They made my coffee super fast and my son ate his doughnut even faster! read more

Dunkin' - Daily special - Donuts Near Me - Rancho Cucamonga, California

See all

My breakfast sandwiches were missing I was given the wrong coffee , cold instead of hot , and DOOR DASH only refunds the cost of the sandwiches not the tax or delivery fees! How do you miss 2 sandwiches from an order ??? Makes me wonder how safe their food is to eat, due to the negligence of the employees! Do not order from Dunkin' Donuts on Foothill Blvd in Rancho Cucamonga you will probably loose money. read more

I went here when my lunch started (i work a minute away), and i ordered 2 avocado toasts with bacon on it. I was waiting for 18 minutes before i said something. They barely started working on it when i mentioned something and gave me my avocado toast without bacon. By the time i got back to work my 30 was over. They did refund me but my experience was terrible read more

This morning, 2/21/24, ordered 4 valerian donuts and two glazed. After leaving I looked at donuts, I was appalled to find no powder on the Valerian donuts, the looked wet!.. I immediately returned, and I was asked, did I fee the donuts to see if they were wet??? It was visible evident there was no powder on any of them, and they looked wet with something on them. Horrible customer service. I returned the donuts and received a refund! read more

Mediocre Americano. Okay donuts. Minimal customer service. Go to Krispy Kreme. read more

I absolutely love this location. After a not great experience at another location, I stopped by this spot with my granddaughter. We were greeted by everyone as soon as we walked in. Hugo, Adrian, Jacqui, and Shandi. They were so nice and welcoming. Took the time to have a conversation with us as the store was not busy. Asked what we were looking for, helped us choose some items. Thank you Foothill Dunkin team for providing great customer service, and being so friendly. read more

What is going on here? Came in today to order 2 drinks, 2 sandwiches and 2 donuts. Placed the order just fine, it was even repeated to me and I agreed. Get to the window and the cashier only hands me one drink. She claimed I only ordered one drink. I wasn't going to argue so asked to purchase the one I was missing at the window, the cashier said no, we needed to go around again. Again, I didn't argue but when I turned the corner out of the drive through the cars were wrapped around the building. I decided to park and go in. Inside, was a mess full of people asking for refunds on nasty drinks or messed up orders. I wasn't shocked considering my own order was messed up to. After 10 minutes I get my drink I'm missing, go to car and drive off. I picked up the first drink that was handed to me in the drive through and noticed it felt light which was odd considering I hadn't touched it. To my surprise they served me a pumpkin spice drink that was HALF Full! This place is a joke. The drive through Cashiers are also wearing AirPods while taking orders. This is 100 percent why they don't take order accurately. I won't come back to this location. read more

Took three bites and they're nasty. 7/11 makes better donuts than this. They all taste like fabuloso mixed with grease. I'm so disappointed... Waited in the drive-thru cause the front store closed after 6pm and the cashier doesn't even know when the donuts are made' they're not even edible.. they taste like cardboard. read more

Dunkin' - Cardboard donuts - Donuts Near Me - Rancho Cucamonga, California

I have been here before MANY MANY times before and usually when you order a dozen donuts they typically just organize the donuts however they want and will put the long john on its side causing all the chocolate to drip down therefor making a mess. Well this morning my husband went thru the drive thru and bought a box of donuts. When he got home I opened the box and was BEYOND surprised to find them PERFECTLY organized in the box. The Dunkin' Donuts employee was OCD (and it's greatly appreciated) because the presentation was beautiful. Thank you, I hope this continues. This customer truly appreciates it. read more

Dunkin' - Donuts Near Me - Rancho Cucamonga, California

HUGE shout out to Lexi who got my drink right !! It's not complicated, sub out a flavor on a cold brew that's it. She was articulate in reading it back making sure she got what I asked for. Thank you Lexi for taking the time to make sure I was getting exactly what I asked for and helping an otherwise yucky Monday morning started off right !!! Keep smiling, pretty girl !! read more

12/21/23 3:30pm, they were out of almost every donut. Ordered a caramel frozen coffee, the drink was not frozen, just pure smooth liquid, had no whip or caramel drizzle whatsoever. We ended up getting 4 donuts, they gave us 2 and we waited at the window, the girl then proceeds to ask if we were waiting for anything else... read more

See all

So this is literally the best Dunkin's around. I come here all the time, and when I went to the one in Upland and the one in Santa Monica, I was confused as to why the drinks and food I got wasn't as good. First off, there is this girl Onnie that's at the drive-thru that is amazing! I met her one super early morning. It had to be 5:30am, and she had me laughing so I always look forward to seeing her. She remembers me and my order whenever I come through too. I usually get a medium ice coffee with either unsweetened Coconut, Almond, or Blueberry syrup. I didn't think I'd like blueberry-but it's really good! I also always get the snackin' bacon and they make it perfectly here! it's crispy but not burnt and the toppings stick to it, and it's so good! I ordered this at another location and it came out mushy like a pile of grease and all of the toppings came off with the grease. It was so gross, so I only get it here now! I also always get the egg and cheese wake-up wraps and at this location they're really good at dividing the egg and cheese evenly and not over cooking it. Again at another location I ordered this and the cheese came out burnt and one had the entire egg yolk, and the other had just egg white.... So I really appreciate this location and glad it's the one that's closest to me! read more

Been to this branch few times, nicely located by foothill, haven't seen a smile or welcome face the few times I been here, mistake's has been made each time I visited. Yea: Good coffee, donuts and bagels. Nay: Terrible service, I believe is just this branch, other I have visited is more welcoming. They prefer you didn't come in. You ask to have ur bagel sliced, refuse and hand u a plastic knife. read more

At 7:45 p.m. I want to purchase three dozen donuts for elementary kids students AND THEY WERE OUT OF DONUTS!?!?!! Terribly disappointed. read more

Dunkin' - Lack of inventory during normal business hours. Terribly disappointed - Donuts Near Me - Rancho Cucamonga, California

I went there around 5:30 pm and there wasn't any donuts in sight. I've had this issue other times I've visited. I wonder who runs this Dunkin. read more

I would like commend this Dunkin' for the service that we got. We ordered a frozen chocolate and received it incorrect. I took it back up to the counter and received a very nice how can I help you from Harley a young man that was very helpful with the correction of our drink. No questions asked. He did explain that the sticker that comes out is a frozen hot chocolate and sometimes it is watery. He jumped on making me another one but correctly. Harley needs a promotion and a raise because you don't get that from most young adults in the fast food industry. I also want to say the the whole store was a great big team working together and they all knew how to step up when needed. read more

Dunkin' - Donuts Near Me - Rancho Cucamonga, California

I FOUND A BUG IN MY DRINK. DO NOT ORDER COFFEE FROM HERE!!!!! I literally slurped it up while i was drinking it... Tried to call to get my money back but no one picked up. Very disappointed and grossed out. read more

Dunkin' - Bug in my drink - Donuts Near Me - Rancho Cucamonga, California

See all

Seems like Dunkin Donuts has gotten so bad. Coffee tastes like chemicals or something. Their breakfast sandwiches leave a coating of bad taste in my mouth. read more

Total disappointment... Stopped in around 8:30 or so last night, and were told they were basically sold out of everything except coconut. I know, I was shocked too. So that tells me something very important, their donuts are not fresh, and that they are shipped in. From where, who knows. Ummmm...no thank you. So now I'm assuming if you get there after the morning donut and coffee rush, you get leftovers like coconut. To be honest, I'm not a huge fan of Dunkin' Donuts to begin with, but I won't pass one up if that's all there is. Plus, we wanted to finally try this location that opened up near our house about a year or so ago now. First impression is a BIG FAT NO THANK YOU. I'll just drive a few short miles to Yum Yum or Krispy Kreme. read more

The manager Adrienne has excellent customer service he was able correct my drive thru order. My food was prepared hot and fresh and he threw in a couple of donuts for my order that was incorrect. I was also impressed by how clean this location was it was very inviting atmosphere. read more

It's close to Halloween so it's time for my Satan story. I came here awhile back and ordered a coffee drink and a bagel with creme cheese and my total of as 6.66. I said "oh that's not good" when I pulled up to the window the girl working said she applied a senior discount because of the total (so my total was no longer a bad omen). Thank you so much for catering to my superstitions!!! Also I've come here a lot over the years and the drive through line is usually pretty quick. I'm a huge Dunkin fan in general and this place has great service. read more