This is our go to spot! Absolutely fantastic service every single time! And with a huge smile at that! I love that it is family owned, and everyone is always extremely friendly, and the quality and freshness is superior! This is our favorite way to start our mornings!! read more

We come here often since it's so close to us, and my husband brings me coffee in the morning from here a few times a week. We always do drive thru, and sometimes it's REALLY busy, but service has always been good. We haven't come across any issues AND I think their actual bagels are the best compared to other DDs (different distribution center?) Anyway, coffee is always a good balance of what I ask for and their lemonade refreshers are my husband's favorite read more

Dunkin' - Drive thru menu - Coffee & Tea Near Me - Saint Peters, Missouri

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My issue was with the service. I wasn't greeted or even acknowledged for quite sometime. One of the staff was playing very loud music on her phone in her back pocket. When I was finally greeted, if that's what you'd call it, the two employees were joking back & forth. It was an odd experience & I walked away without ordering. I don't know who runs this store, but your employees need help & training. read more

Dunkin Donuts has amazing coffee! That's usually the main reason I stop there. I don't really eat donuts. I was hungry when I stopped there so I ordered the veggie egg bites and everything bagel mini stuffed with plain cream cheese. The egg bites were donut shaped and it's rare that I find something completely inedible but these were not good at all. The bagel minis were just OK. The drive-thru staff is friendly. read more

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This location is extremely slow. The food is not hot. They have no idea what hot food is. I give them two stars. The sandwich is incorrect. The cheese is wrong The bacon is not crunchy. The app gives me tons of issues. I simply could not pay and order in app. read more

Dunkin' - Just thrown together and made incorrectly. - Coffee & Tea Near Me - Saint Peters, Missouri

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Great service, good donuts. Clean environment! Always very friendly and accommodating.

Theyre always quick and friendly. If anything goes wrong with an order it is a quick fix and there is no back and forth with is appreciated! Coffee is always exactly how ordered! read more

Quick service. After hitting the app Order button I immediately pulled into this Dunkin and announced myself at the drive-thru speaker. There was no one ahead of me and by the time I drove around to the pick-up window a staffer was holding my coffee out for me. read more

I like coffee and donuts. Every now and then I tell myself, Dunkin' is still around, maybe their coffee and donuts got better somehow. Nope. The specialty coffee is still way too sweet and the coffee strength is weak. And sadly, the donuts are still stale. Hopefully this was the last time I convince myself to try Dunkin'. read more

Refuses to take our order when we go to the drive thru- they look at us and just ignore us until we drive away. I can't imagine this store will be in business much longer read more

this placed fucked up my entire life. i drove 35 minutes to go there and get the strawberry dragonfruit refresher w/ coconut milk. they then told me that they had discontinued it. i was so pissed. the only offer they gave me was to add green tea instead. i'm so pissed omg. i had to pour out the drink to just eat the ice read more

Dunkin' - my nasty green tea refresher - Coffee & Tea Near Me - Saint Peters, Missouri

I just went through the drive-through and I left in tears of Joy!! The girl that took my order was so patient with me. I had never been to a Dunkin's before! She was also in a good mood so sweet and kind. Then when I got to the window the lady was also so sweet and kind as well!!!! She went above and beyond and was also sooo very patient with me. Most times you go some where especially through a drive-through when either some one is rushing you or just in an overall not good mood. I don't usually ever leave reviews even when things are not the greatest. But these people were just so gracious and my order was extraordinary. Thank You so very much for being so blissful!!! You made my day!!! God Bless you!!!! read more

First off, I use to go to a Dunkin in Michigan. The service was good. All the staff were friendly and helpful. The location was clean and crisp inside and out. As it is Dunkin Donuts, I would have assumed that the donuts would be well made and fresh. This was a Saturday morning and the donuts tasted like they were made last Saturday. read more

Dunkin' - a glazed donut on a napkin - Coffee & Tea Near Me - Saint Peters, Missouri

Just spent $45 on breakfast. Ordered 2 breakfast sandwiches. The bread wasn't toasted on either. Ordered avocado toast. Wasn't toasted and they didn't put the tomatoes on it. When we asked about it, they acted like they didn't know tomatoes were supposed to be on there. They did make a new one still not toasted, but was yummy. Ordered 2 caramel macchiatos, and they forgot the caramel sauce on one. There was no sweetness at all. I'm not mad, just disappointed. I expected more. read more

My kid LOVES this place. To bad he never gets it before school. I think they only have 1 employee in the morning. The drive thru is backed up all the way around the building and always is in the AM. That's fine for most places but this line don't move The food ain't good enough to sit and wait a 1/2 hour read more

By far, the worst Duncan around. Expect a very long wait, poor service, and hastily made food. Duncan is the best when done right and when it's done at this Duncan, it is far from worth it. read more

I would It recommend this location. The customer service here is very poor! My breakfast avocado toast was messy I bread was soggy !

My daughter and I frequent Dunkin due to how close it is to our home and it's a fun Friday morning, before school treat. Each and every time we receive pretty poor service. We normally use the drive thru, and I always have to remind the person working about something in my order they've forgotten, whether it be a breakfast sandwich or a cup of water. That's pretty frustrating. Otherwise the food and donuts are good, but they really need to work on the people they have working. All in all, we're still going to come here (because of the aforementioned closeness to home) but it would be nice if the people working had it more..... together. read more

Coffee has always been good asf but why is the oven down every night I go? At this point I think the person just doesn't wanna make food. I work overnights & I need something when i go in. I don't wanna start going to scooters everyday. I spend a lot of money on coffee and they're a lil more expensive. i'll change my rating if ya'll confirm that its actually been down for over a month or even reply decent lol read more

Horrible experience. Whoever was working drive thru was extremely rude. Greeted me with "Duncan." in an annoyed voice. I ordered 2 of the 3$ sweet foam cold brews and she responded with "they ain't 3$ no more, they're 4.63" which was annoying because that was the whole reason we came so we just got a medium iced coffee and asked for there to be no ice. We pulled up to the window and the lady handing us our stuff was very nice but there was ice in the coffee and I said "I actually asked for no ice" and she said sorry and made the drink non iced. That was all fine until that same cashier who was taking orders from drive thru showed up to the window AFTER we had already paid and said "I just want you to know I heard you say no ice but just to let you know if you do that again we aren't filling your drink up all the way because that's the way I was taught." I would've understood that if she had told me at the drive thru speaker but I had already paid and everything so her telling me that was totally pointless. This was my first time coming to this Duncan and I don't think I'm ever going to a Duncan donuts again after that experience. read more

How are you ALWAYS out of EVERYTHING?!!! No donut holes, no Apple fritters, no coffee donut. How are you still in business?

I would rather put zero stars for this location but I can't. My sandwich and my Bagel was burnt today so it was terrible. Their prices are so high for no reason because the food sucks. A breakfast place and you cant even make a bagel. read more

They can't make a simple ice caramel coffee to save their business. I attached a photo - any regulars would say that this is way too dark for an ice caramel coffee. When I asked if there was enough caramel swirl in it, the employee said yes. I told her it looked dark for what I usually get. She closed the drive thru door and walked away. Terrible customer service read more

Dunkin' - a cup of iced coffee on a counter - Coffee & Tea Near Me - Saint Peters, Missouri

DO NOT GO HERE! Lady at the drive thru was very rude. I received my drink half full! I asked for the rest to be filled and said that would be $2. Are you serious? read more

Angie Jason and Tracy helped me this morning at 6am. This was for a mistake on a order a had a couple days before. Anyways they handled it and did an awesome job. Thank y'all so much. read more

The afternoon employee was obviously annoyed when I asked her to add the cold foam on my drink that I ordered & paid for (cold foam costs extra). I handed her my drink, kindly asked that she add the cold foam, she took it & said 'I guess so'. When she handed it back to me, I said 'thank you' twice (a second time when she didn't acknowledge the first time...& I'm pretty sure she heard me). I drove away from the drive thru window & realized she didn't give me the muffin I ordered. I drove back through the drive thru & right to the window. I told that same girl that I didn't get the muffin I ordered. She threw her hands up & in a snotty tone, said 'can I finish my lunch first?' A little surprised that she said that, I said 'sure'...then waited more than 5 minutes for her to stand at the counter, with her back to me, while she ate. She then disappeared in the back for a minute....then handed me a bag with the muffin & turned & walked away. I was afraid to eat that muffin not knowing what she may have done to it when I couldn't see her. I will not return to this location as this was not the first time I've experienced poor customer service. I get that the store is understaffed & employees are overworked & most likely underpaid....so I'm patient. But that attitude needs to go! read more

The lady at the front counter was nice, but was overshadowed by the guy working drive-thru. He started yelling at another worker. Something about not being able to operate a computer. Anyway, seemed kinda rude and disrespectful. Makes you wonder if he made the donuts this morning and if he did ... did he spit in them. Impression is everything... just saying. read more

their coffee is very good and dunkin is my favorite place to get coffee. often times when I come here they are out of some food item I want, which is a little annoying but that's okay. I think they are a little short staffed so the line goes a little slow but I will continue to come here when I have the time! read more

Line moves very slow! When we got to the window, could see our coffees, but employee just continued to take several more orders. Two other employees inside were taking out garbage instead of serving customers!! read more

Their espresso machine is always broken, it's unfortunate. The service is slow but most of the time they get your order right :/

They don't have Boston Creme doughnuts any time I go. No explanations, doesn't matter the time of day. I love their Boston Cream but I won't go back to this location since they never have them. read more

Extremely slow service, breakfast sandwiches are made sloppy and often undercooked. Wouldn't recommend this location.

Always friendly, quick, and cheap. My donuts were yummy and my coffee was good. This is a good location to go to, and it's right down the street from expensive Starbucks. Try the thin mint flavor in your latte or coffee! read more

If I could give zero stars I would. Today was my first time at this location. I waited in drive thru and ordered a Large Iced Peppermint Mocha. I said it the same way I do at ALL coffee places and no ones had an issue before. And the woman said "ok what kind of drink do u want?" So I repeated myself. And she suddenly had an attitude and said "ok what kind of drink? Iced, hot, cold brew.." and I said "iced..." and she again growing a bigger and bigger attitude said "ok let's start over. What kind of drink.."and repeated the options again. So I repeated myself again. And she started repeating herself for the 4th time while I'm answering her questions. And finally I said "can u hear me?" And she said yes and that I wasn't ordering right and started over again and I said "ok you're being an asshole" and drove off. I called them shortly after I left to speak with the manager and that was an even worse experience. The girl that answered only said hi and I had to ask if this was DD. It was. She refused to let me speak with the manager and said she was too busy and I could leave a message with her and the manager would call me if she needed to. I said no I want to speak to the manager because I just left the drive thru and the person working drive thru was incredibly rude. She tells me that was the manager speaking to me in the drive thru and she was frustrated and remembered me from yesterday and that I wasn't ordering right then either. And I said "well there's a problem. I've never been to this location. Ever." And she said "oh..." and I said "ok so not only is your manager rude to me because she mistook me for a previous customer, but is rude to many people. No wonder this location is only 2 stars. I'll be sure to contact her boss then" and hung up. I'll never be back and I'll make sure everyone else I know gives Scooters their money instead of this place. A manager has no right to ever speak to anyone that way. She was purposely instigating an argument with me based on whatever interaction she had with a customer the day before. People like that have no business having a job in customer service and especially being a manager leading people. read more

Just had the worse service and food ever the drinks were terrible the munchkins were even worse. It's sad being from the east coast where dunkin is on every corner with decent food and always good drinks I had so much hope when this one opened up. I wont be back the drinks get worse everytime the food is always questionable and the service stinks. read more

i'm sorry but what the actual hell. i am definitely keeping this dunkin in business considering i go there almost everyday before work. THEY NEVER MIX UP MY DRINKS. and i usually get the same thing every day and it tastes different every time because the workers have no idea what they are doing. i'm so annoyed i'm just gonna have to go to the dunkin on highway k because they have their shit together. read more

Dunkin' - iced latte - Coffee & Tea Near Me - Saint Peters, Missouri

I love Dunkin Donuts! I love what they are excellent in...donuts! I also love the hot chocolate which I think is the best anywhere has to offer. Fast service and nice new place. read more

Dunkin' - Hot chocolate yum - Coffee & Tea Near Me - Saint Peters, Missouri

The past four times i've gone here, i get more ice and whip cream than coffee. Also, all four times my avacado toast has been on soggy, cold bread. It just seems they are more worried about getting through the line rather than making quality coffee and food anymore. read more

I was super excited about starting my new service job at this location. I've been in the restaurant and bar tending business for 15 years and wanted to venture in a new area of my craft. My mom used to own a coffee shop in a hospital and I always LOVED going to work with her and helping. Just the smell of a coffee place brings back such great memories. I've learned countless recipes for food, sauces, and drinks over my career but have never been set up to fail as bad as Nick sets up his employees every day. I started this job without one single recipe written down, no training manual, talked down to in front of customers, excepted to know how to make a complex drink with multiple steps, shown to me once. This guy is a joke!! He doesn't care about his employees and doesn't care about the customers. He plays it up well that he cares, but all he cares about is making a dime. And what upset me the most is I really liked the job and the brand and wanted to succeed at it. I understand the concept of franchising so I called the Ofallon location to see if they offered a training manual and the man on the phone knew right away why I was asking and who I worked for. Dunkin' Donuts should really think about the kind of people they have representing their brand. Nick should NOT be allowed the privilege of representing DD. DO NOT GO HERE!!! DO NOT SUPPORT HIM!! Especially if you are a women because to him you're an idiot. read more

See full complaint on Facebook,: 3 tries and still no Pumpkin Spiced Latte this Sunday morning. After a 1/2 hour line, offered an iced coffee. Then handed a cold cup with cold coffee, then given a bitter unsweetened warm coffee. It still wasn't what I ordered so I gave up and left. Then reaching into the bag as I drove away, were 2 powdered doughnuts, of course not two chocolate doughnuts. read more