I don't usually eat donuts but I came here a few days ago and I actually had a great experience, the first thing that really caught my attention was the customer service. I had the pleasure of meeting Sarah the manager and she was just so sweet and kind. I had the Boston cream donut and it was delicious I can't believe I've been missing out this whole time. I will definitely be back for another round. The place was clean, friendly staff and yummy donuts. Falisha H read more

This store never answers their phones, they have messed up every single order every time. Corporate needs to get involved and perhaps change management and employees. This looks really bad for the brand. read more

My four year old son and stopped to use the restroom and buy an iced coffee and donut holes. We had to go to the bathroom so bad and we asked for the key. The male behind the counter said it's for customers only so I'd need to buy something first. Horrible customer service. I was not going to take my donuts and coffee into the bathroom. He could see we were well dressed and not taking advantage of the restroom only. They lost our business we walked across the parking lot to donuts and yogurt and gave them our business. Their sign says this Duncan is locally owned and locally run if that's the case they're doing a horrible job. Do not give these guys your business. read more

Stopped by to get a caffiene jolt before the long drive home. Have never been to a Dunkin'. Went through the drive thru and it was fast and easy. We were assisted by attendant that informed us that caramel is the most favorite flavor so we went for a small iced caramel, no sugar, yes to half and half. Let's just say that for the money, and for the taste, and the amount of product received, we will be going to Dunkin' whenever there's a choice. The size small is equivalent to a Grande elsewhere. And the quality of the coffee was spot on and it was half the price of it's competitors. No brainer. Highly recommend you do your own taste test!!!!! Plus they gave our puppy a mini cup of whipped cream--joy for everyone!!! read more

Just as all the other reviews. This location is slow, really slow and the customer service is non-existent. I went inside to order because the drive-thru line was long and it took 20+ minutes just to get me the 6 munchkins that were just right behind him. There was another guy who was a bit faster, so the ladies that ordered from him got their stuff right away. anyway, sadly I won't be back because the donuts and yogurt place that is just right next (or in the same parking lot, they are facing each other) has really really good donuts so that is my new spot! read more

Thank You girls. So sweet they give my Rottweiler a puppycchino and he luvs it. Doughnuts are delicious and the coffee drinks are made good. The drive thru is fast and efficient. read more

I stop by to get coffee this morning before work my order is very simple I had a large hazelnut late with extra shot no foam Hot, when I got to the window she handed me a iced coffee I told her that I didn't order that she was very kind and she said no worries we will remake it for you. She give a half full cup of coffee this is not the first time this happened I didn't want to make a big deal out of it but they do need to be more careful when they take the order and pay more attention this is very frustrating read more

Dunkin' - Coffee & Tea Near Me - Tracy, California

I rarely come here anymore. I used to love this avocado toast. But last 2 times I've came they forgot bacon(which is extra$). This time this bacon looks almost raw. Usually it's supposed to be crunchy like bacon bits. I don't even bother going inside or back in line because the line is wayyyy too long. Employees are just laughing and messing around while there's a long line. And they gave me a latte instead of a regular coffee. I'm not coming back to this Dunkin' Donuts in Tracy. read more

Dunkin' - Avocado Toast w/ bacon - Coffee & Tea Near Me - Tracy, California

If I could give zero stars I would. I hate going here but I will occasionally just to pick up coffee for my coworker who happens to really like it. Yesterday I went and they were out of donuts ( again). That's not what bothered me, what bothered me is how rude the worker was. It's usually teens working here that act like they hate their job and treat the customers poorly. Also I don't understand the point of a mobile order at this establishment if they don't make it for you in advance. NEVER going here again. read more

As an East Coast girl I'm always excited to find out there's a Dunkin Donuts along the way. I stoped here and got the absolute most disappointing breakfast I've ever had. The only bagels they had were plain bagels, okay. So I order one with cream cheese. It tasted really dry and stale and I opened it up to find hardly a smudge of cream cheese. See photo, pathetic. Being on crutches with a broken foot it would've been a hassle to go into the store to have it remade so I just ended up throwing it out. I didn't take a photo of my iced coffee but it was was just a cup of milk with maybe a splash of coffee. Worst Dunkin' Donuts trip ever. read more

Dunkin' - Coffee & Tea Near Me - Tracy, California

Drive thru is similar to Starbucks, long long waits. Although I enjoy Dunkin' Donuts this place is constantly not providing the orders when you pick it up at the drive thru window. Always ask for a receipt and check your order before you take off. The staff do not commit to ensuring the order has been properly packaged and handed off to their customers. Management needs to do a quality control and retrain the staff. read more

Fifth time I've stopped by in the morning and they still don't have half of their donut selection. Always an excuse about a baker.

The staff at this location has always been super friendly and helpful. Today I totally screwed up and made an order twice. They caught it and helped me out with fixing it. All while powering through a rush of customers. read more

It must be raining pigs because I stopped by on a Saturday at 11:30wm and they have donuts!!!!

Typical Dunkin Donuts restaurant. Went through the drive thru and had 4 orders. They weren't able to split up the orders, can't order more than 2 dozen donuts through the drive thru, can't order more than $50 worth in the drive thru. Seemed to be a lot of rules for a drive through. I got a medium cold brew and a ham, egg, and cheese English muffin. They were both delicious. read more

Dunkin' - Ham, egg, and cheese English muffin. - Coffee & Tea Near Me - Tracy, California

Place is a circus and they are very rude. They should already been open due to Covid and they only have the drive through open. You can't even order inside . It was my first time being here so I walk in and tried to order and the young guy tells me " you can't be inside here you must order on the app then come inside. " keep in mind it's 100 degrees outside . Never again read more

Dunkin' - Very unorganized employee's. - Coffee & Tea Near Me - Tracy, California

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Absolutely horrible! I've been here a handful of times and after every time I always regret giving them another shot. Food is always so cold!! I had the chicken,bacon and cheese stuffed croissant and it was literally frozen still.. I spit it out. Not to mention the customer service is awful and not friendly at all. I will not be coming here ever again read more

To the Corporate: This particular branch ran out of donuts at 7:35 AM(2 Boston Creme left and the rest are chocolate glazed) and had me wait 15 minutes in the parking lot for 6 sandwiches. You guys revolutionized breakfast, What happened? 12/20/19. read more

I love a good Dunkin' but the staff here is kinda childish and not professional. My order has never been wrong but they have been out of things often and there not indication on the menu until I ask and they tell me. It needs a little work, but I'm willing to give it another shot. read more

Worst drive through in Tracy. Been sitting trapped in same spot for 25 mins. Still not moving. No management.

The workers there are rude and unprofessional. My experience there was awful, made me not want to eat the items I bought solely because my mood was ruined by them. read more

Place is horrible, terrible customer service, donuts are the owner should ashamed of themselves. go to the donut spot next to wing stop instead read more

Going to add on to the fire but I've been lenient with how the service is because it IS pretty understaffed. Although the leadership seems to take in affect of the employee's. My observation comes from how they talk to customers and how they may have some sort of ADHD since they cannot, for the life of them, remember minor details. I always ask for less ice but this usually never gets done. My assumption is that since more ice obviously means less time to fill the cup equals faster turnarounds. Which brings us to the fundamental issue of the place, they just don't care. I gave it a chance but this happened four times in a row. (different days) I don't know, I'm starting to think any generation past millennials for entry level jobs past millennials has poor work ethic, I could be bias but dunkin donuts shows the true nature of this stereotype. While the employees do seem nice, you can also tell they are just trying to get through the day over quality work. I get it, most likely bad management but at least hold yourself to a 'slightly' higher standard and keep the trophy to yourself. How are you going to be successful in life, when a job like this is a considered "skill-less." read more

As a transplant from Boston I am overjoyed to have a location 15 min from Mountain House. Clean store, fast service and good staff. You can hang out inside or go through the super convenient drive thru. Please frequent this location to keep it going. There are so few Dunks in the East Bay. read more

Come on Dunkin! I am an East coaster and I'm rooting for you but you're really making a bad impression. Even an app order you can't get right and it's spelled out right there on the app. I've been there several times when your donuts R pretty stale and your drinks R inconsistent. Step it up and show the west coast why the USA runs on Dunkin! read more

Definitely going to have to update my rating... Because while I may not be an avid coffee drinker, I do know that your coffee is not supposed to taste like water with coffee flavoring. Pretty terrible. read more

Asked for a medium latte light Ice I get this wth I tell her hmm can u please fill this she said this is a medium light ice welp you suck and I will give my business elsewhere. Get it together Dunkin horrible customer service read more

Dunkin' - Yuck - Coffee & Tea Near Me - Tracy, California

Tried the brown sugar cream cold brew and the drink was delicious, but the lid on the cup does not snap on well. So whenever you take a sip, the drink dribbles from the side and onto your clothes. Stupid cup needs to be improved. I ended up removing the lid. read more

Awful donuts. Never taste fresh. Everything else is good but if you want a delicious donut go to Donuts & More across the street. They never disappoint. read more

That's what I get for cheating on my regular Donut & Yogurt shop from across the way (D&Y are actually several hundred feet away from Dunkin' in the same plaza). We decided on a whim one night on 8/30/16 around 8:30 pm to hit the drive-thru and try some donut holes because I love me some donut holes! And I just had to finally check this place out. Bad move. At first, I was thinking, "Wow, I can get donut holes through a drive through!" And believe it or not, I've never been to a Dunkin' Donuts before, so this was a FIRST VISIT for me. But it was all downhill from there. We ordered 24 donut holes from the drive-thru for $5.99. Yes, considerably more expensive than my regular place across the way. What did we experience for our first visit? - LACKLUSTER customer service. The guy at the drive through could have cared less. Not friendly, motivated, pleasant,or helpful at all, really. High school/college kid. - The donut holes were NOT FRESH! So not only were they pricey, but not good. We ordered an assortment - chocolate, glazed raised, and pumpkin flavor. We all agreed that the chocolate ones were *not fresh* meaning they were not spongy soft and obviously were getting stale. They shouldn't have been sold. HELLO! - QC - QUALITY CONTROL - you need to check the freshness of your pricey donut holes before you sell and serve them to people. As a result, I don't feel very motivated to come back here at all. I may be lured back to try a breakfast sandwich if I'm in desperate, hungry pinch, but I highly doubt it. I'd rather give my money to the mom and pop shop across the way. So SAVE YOUR DISAPPOINTMENT - I WENT THROUGH IT FOR YOU. ;) read more

Dunkin' - First visit 8.30.16. Not-fresh chocolate donut holes + lackluster customer service + expensive ($5.99 for 2 dozen) = I won't be back. - Coffee & Tea Near Me - Tracy, California

Worst Dunkin ever! Walked in this morning and had to wait nearly 10 minutes to order and mind you I was the second person waiting in line. There were 5 people working in the drive thru including the supervisor/manager and 1 counter and no one was helping her. No greetings no customer service. No one has personality. The counter was dirty. By the time I was helped there were 5 people already behind me. The whole time I was there not a single employee acknowledged the customers that were waiting or apologize for that they had to wait a long time. My husband who was waiting in the car even had to call me cause he was wondering why several of people had walked in in the last 15 minutes but no one had come out. Not giving my business to this place again. The worst! 0 star read more

I am madly in love with this place.... lived in the east coast and Dunkin Donuts is my daily cup of coffee... This location rocks...!!!! Erika at the front register is so friendly and sweet and has an amazing smile... Every time I drive by this place U must stop for coffee and a donut... Highly recommend this place :) See you guys soon...! read more

I'm from Chicago (a place where you can find a DD on half as many corners as a Starbucks) and recently I realized that when someone from the Bay Area and/or Pacific Northwest uses the words 'Midwest' or 'Midwestern' they don't mean it the way I think of it (kind, polite, down-to-Earth, blue collar), they actually mean it as an insult... Usually to mean one or more of these things: 1. Midwestern people are simple. 2. Midwestern people are sheltered. 3. Midwestern people are fat. If there's anything I've learned in the last 2 years here, it's that California is a beautiful place full of gorgeous people... who are rude as f*ck. Anyway, I miss the Midwestern comfort and humbleness of Dunkin Donuts. I miss low-grade coffee that the wonderful folks behind the counter will load with extra cream and sugar so I don't have to lift a finger. There's no snobby pour-over attitude and they don't mince anything when it comes to blends- You get the standard, easy-drink DD roast that'll give you 18 hours of bad breath and a real solid BM along with a caffeine high to last through the afternoon. It seems that people here aren't loving the DD as much as we in the Midwest do and I can see how this location's presence in the same shopping center as another local donut shop would cause for some rightful bitterness. gonna have to chalk it up to being similar to In N Out. If you grew up with it, you love it, and if you didn't you know it's total garbage. So while Dunkin Donuts is hardly a 'local biz' it always feels like one to me... But maybe that's part of the bond you create when you patronize a business that's open before the sun comes up. I declare this Dunkin Donuts as decent as any Dunkin Donuts in my eyes. read more

Cops love donuts. We saw 4 cop cars in the lot, perhaps they were doing a donuts run and decided to apprehend a suspect from a car in the same lot. Killing 2 birds with 1 stone. Classic. I was in Tracy, why not try the famous Dunkin Donuts, right? Yep. After driving by the 4 donut eating cop cars, we went into the drive in. We ordered 2 medium ice coffees, a mango smoothie, a classic glaze and a classic chocolate glaze. The coffee had an acid dark flavor but there must had been too much ice because it was majorly watered down and took away any robust coffee flavor that it might had had. The donuts was not to my liking, it was dense, dry and stuck to my throat. Good thing I had the watery ice coffee to wash it down with. I guess that's that. Famous donut off my list and I don't plan on returning. NOTES: Service was very kind. We asked the guy what happened with all the cops in the lot but he had no idea either. But they were not there for their donuts either ;). read more

I went to the drive-thru at Dunkin Donuts this morning.... ordered a egg bacon sandwich to go one black coffee and 1 choc glazed doughnut for the fuzzy kids to share. When I opened up my bag... I received a sugar and cream coffee.... A chocolate doughnut w glaze.... My breakfast sandwich was cold and the bread was hardly toasted.... turned around went back and told them that they gave me the wrong coffee and doughnut. When I went right back...it was apparent they gave me a coffee that had been sitting there...not hot. Held up 2 doughnuts to show me the difference of what I ordered even though they were wrong...the sandwich ....disappointment. And on top of that when I was reading menu the window person kept rushing me saying is that it...is that it...not giving me time to make a decision without being rushed when I just drive up and with that there was no one behind me. What I will say for 8 dollars and change.. DDonuts you Your Customer service leaves alot to be desired and you may want to rethink your hiring practices or who you choose to have in your franchise if that is the case. I will never go to your business again or buy your coffee in the store and I will make sure to share my experience ...as your business is actually not even a star rating.. clean up your employee's inner personal skills and present the items on your menu as they should be presented...instead of ripping customers off. PS..I normally do not do fast food drive thru but once in a while and I happen to be house sitting my friends dogs...this is once again a good reminder why not to use places like you. Be glad I did not includes picd Have a great day... read more

Dunkin' - See my lengthy review posted 5 13 17 - Coffee & Tea Near Me - Tracy, California

If you're familiar with Dunks, this place is a disappointment. Mobile orders are never ready, employees don't seem to know the items on the menu, and consistently poor customer service. read more

Good morning fellow donuts Lover!!! This place in 11th St. Tracy Ca , DD (Dunkin Donut) is a clean facility to eat with, great music in the morning and great coffee!!! Hot Caramel Macchiato with pump of Hazelnut syrup is the best coffee I always get there.. Sara "GM" of this place has a great Customer Service and always make everything easy!!! Thank you for serving Tracy .. my sons love to go there before school... More power to you Sara and to the rest of your Staff's! ~~Ro~~ read more

their donuts are the best your coffee is OK and food there's no good. The service is amazing. The smell in there feels like you're just like relaxing and not doing anything. read more

So this is the second Dunkin' Donuts location I've been to in the West Coast but I have been to plenty on the East Coast when I travel. The other location was in Irvine. I was pretty happy with my purchase and experience in this store. We ordered half a dozen of donuts, all sorts, jelly filled, chocolate cake glazed, powdered, regular glazed, cream filled, and 4 little donut holes (I forgot what they call them). I also had a medium sweet and salted cold brew which was one of their newer coffee drinks. It was a Saturday and the ladies that were working at the counter were very nice and very quick with their service. Donuts tasted just the way I expected them too, the DD donuts the way we like them. My coffee was really good and right on point with my cream and sugar. I was surprised to see some of the other reviews and people it is a DD and I understand we don't have a ton of them here so our expectations may be higher since it's more of a novelty here but DD on the other side of the coast is like our 7-elevens on every corner. I didn't give it a full 5 star only because I was a little disappointed with their merchandise. I was hoping they had more Togo mugs and travel cups. They can really take advantage of people who wants to try DD and take home with them DD in Cali. read more

Dunkin' - Coffee & Tea Near Me - Tracy, California

Currently sitting at the outside dining area (which, by the way, is relaxing given that the temp. is up in the 70s) and thinking "this 1.5 hrs drive is worth it". The place is clean, has tons of parking spaces, and the cashier was very friendly to us (that's a plus). He even gave me 2 extra donuts after learning that we came all the way from SF. I would say their macchiato is winning! Their donuts remind me of DD in the Philippines - fresh and moist. Just how I like it!!!!! read more

Dunkin' - 2 dozens + 2 macchiatos = happiness! - Coffee & Tea Near Me - Tracy, California