I was feeling like it was a perfect day to stop for Dunkin's reopening and take breakfast home for my husband and me. Once I figured out the new traffic pattern for take out I was set. My turn to order... they were out of hot chocolate, all types of bagels, except blueberry and whole wheat, and croissants. And they no longer make apple fritters. It made ordering very easy...one large coffee with cream and sugar. If hadn't been a customer at the old Dunkin, I probably would just forgo all future visits, but everyone deserves a second chance. read more

When going to order if ordering a dozen donuts that you want to pick, always feels like you are unconvincing the worker. I thought maybe it was just that worker but after multiple trips seeing different people it is the same thing. They push going through the drive-through, but it's not easy ordering a donuts when you can't see what is actually there to pick from. "Can I have a frosted strawberry with sprinkles...nope don't have them....ill take 2 double chocolates...only have 1 left....." read more

Workers are lazy and rude. Apparently they don't add any additional customizations to drink or orders. Never again!

Muncy Dunkin is my favorite. The donuts are fresh and the Manager's Special is my favorite!

Really? I can't order at the counter? Lots of people working and no one acknowledged me standing at the counter for several minutes until finally I was asked if I was waiting on an online order. Way to make your customers feel foolish. read more

The current crew are extremely rude and unprofessional toward customers. Snide and immature behavior.

The guy who says "brother" a lot, is a hell of an employee. The food here is really good. I'm not too much of a fan of coffee, but I do get a few of the extra drinks. The frozen chocolate is my favourite drink currently. Definitely worth a drink. Make sure you get 4 caramel swirls. read more

If you're in a rush, don't even bother coming here! I shouldn't have to wait 20+ minutes for a drink, especially if I order ahead. It's even longer if you order curbside, they like to make ALL the orders and bring them all out at once. The staff is running around like crazy and there is no order at all. I honestly feel bad for them because they're clearly stressed out. There needs to be better management. read more

It seems to be a running theme in all of the Dunkin Donuts around Williamsport to have management who lacks the skills to keep their stores stocked. I dont know if its just the local standards are so low or if they all come from the same incompetent background. It's a shame standards are so low, especially considering the fact that they dont even have to actually make the donuts or bagels. All you have to do is have stock and rip open the bag. How is that so complicated? read more

This is without a doubt the best Dunkin I have visited in the United States (I have been to a LOT of them.) The staff is incredible, regardless of how busy it is they do their best to treat you right and not rush your order. I actually drive 12 minutes every day to come to this Dunkin instead of the one closer to my house because the staff/coffee is always so much better. read more

WORST DUNKIN EVER DO NOT GO TO THIS ONE if I could rate this as a negative score I would. The customer service there is atrocious and some of those employees should be fired for the way they talk to customers. read more

If I could give negative stars I would. DD in Newberry is the worst- avoid it if you can. You'll wait forever in the drive through--not because they're understaffed, but because they're mismanaged and disorganized. Today, I went into the lobby at 11:30 am to order a medium decaf (that's it--only a medium decaf). I stood at the counter and no one would wait on me. (There was no sign saying the lobby or counter was closed). I finally called out to someone and asked if I could place my order. She said they weren't taking counter orders, that I would have to place the order on-line for pickup (at the counter!!). I asked her why I had to order through the app when I was standing right there and she could take my order. She said the counter was closed for ordering. I said, but I still have to pick it up at this counter, right? She said, yes. This makes absolutely no sense. I asked to speak with the manager. The manager, Tracy, came to the counter and told me they were understaffed so they closed the counter. I told her I counted 7 employees. She said, "Well, we will be short-staffed later, so we decided to just close the counter now." To which I replied, "What difference does it make if I stand here and order online or if I just tell you my order?" She replied that she couldn't take my order at the counter. This is ludicrous!!! read more

Very nice and friendly staff. Today was a busy Monday morning and the wait was reasonable. Not very long. Our food was very fresh and the drinks were made correctly. Only thing I would change is adding outdoor seating but there is really no place to put it. read more

Worst service. Took forever. Asked for a toasted bagel with cream cheese. Got a cold bagel not toasted minimal cream cheese and it was chewy. Went back to get what I originally ordered and was told that it was toasted and they are out of the bagel I wanted. 0/10 would never recommended this location. read more

Stood at the counter waiting on my beverage. Turns out someone picked it up with their order by mistake. I asked about my beverage and the woman was very rude and said she already made it. There was a different beverage sitting on the counter and I asked if I could have it in addition to them completing my correct order since I had to wait and I was with someone who didn't have a beverage. She replied no that's how we do it here and shouted into the back to the SD employees does anyone want this Carmel latte? read more

Ok so we are HUGE DD fans. We were passing through and the kids were hungry so we googled DD and ended up here. The building itself is great, layout nice, but Whoa! We placed our order at 9:11am and there were already out of three different type of bagels. We ordered 4 plain bagels toasted with cream cheese and one breakfast sandwich. As my husband paid, I took the kids to the bathroom. They was only one stall male, one stall female. When I returned I waited for the food while he went, and waited some more and waited even longer. It was 9:35 before we got our food, 24 minutes after our order was placed. As I was waiting, the staff (ten of them) were all bumping into each other, and all trying to be the boss. Our bagels sat there (growing colder by the second) while they were fighting over trying to read and fill the order. They filled three orders after ours before they finally got the sandwich ready and then finished our bagels. Still can't believe I waited that long! read more

I give this place one star only because I have to. The service is HORRIBLE! At every dunkin donuts I have been to they have had great service and always make my coffee the way that I like it. This dunkin refuses to make my coffee the way I like it. Claiming they "can't." I refuse to go back to this place! read more

Their coffees are always accurate. I have a very specific order- iced coffee with light almond milk and two Splenda. It is always perfect. Sadly, they run out of munchkins and are out most times. The only complaint I have for this dunkin is the service sometimes, there are times where I go and the workers are a bit dense. I will order something and they will not even know what I'm referring too, and I will receive a sandwich with egg on it when all I ordered was a grilled cheese. Knowledge of the menu is something I really enjoy within a restaurant. The smoothies are very good and don't seem to be made from a base, they could stand to be blended longer sometimes. This dunkin is much better than location on E 3rd St. read more

When the drive-thru line is too long it curves right to the entrance, traffic has to stop on the main street to wait to get in line. They need to change the building location or something. They've messed up our orders several times, the poor staff always seem frazzled. The bagels and coffee are always tasty and a few of the staff are remarkably friendly though. The building is well kept and clean. This location just needs some TLC and more staff for the amount of business it gets. It's the only DD choice we really have in the area. read more