Ts is disgusting, it was in my hash browns n i almost ate it. plus my drink was filled 80% this place is wack read more

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Absolute WORST experience. Please save your money & do not come here. The staff is RUDE. The manager even WORSE. I ordered two $6 meal deals & they refused to give me the second order of hash browns after I purchased TWO. That Indian girl that works there has the worst attitude. Actually they all seem to hate their job. Seriously do not come here. If I could give it ZERO stars I would! read more

Delt with the owner not only is he very rude he is very unprofessional and made a total fool of himself so he wouldn't have to replace a cup of coffee. I went through the drive thru to get my wife a cup of coffee and they put splenda in it instead of sugar I called in and they said not a problem. I went back the next day for the replacement I was then asked by the owner to see my phone so he can go through my call log because he said "I don't trust you" He then told me he can't help me without my receipt I said not a problem next time I come in I will bring it with me. So I ordered a new coffee and paid for it and guess what he did not give me a receipt. I called him on the phone and once again he told me the receipt is very important and I said to him if it that important to you why did you not give me one? He then lied and said he offered it to me but I said I didn't want it. keep in mind this is to replace one cup of coffee! . I can see why this place gets all these one star reviews. read more

It was amazing the workers there were so nice to me and the donuts taste amazing And the coffee was great.

I don't even know how to explain the rock solid disappointment of this sausage egg and cheese bagel. Like wtf. Why would you even serve this? read more

Dunkin' - Trash. - Donuts Near Me - Worth, Illinois

Rock-solid distancing, and trying the new sourdough situation did not disappoint. That said, I'd probably just get a doughnut instead in the future, given the price. read more

Dunkin' - a sign for worth runs on dunkin - Donuts Near Me - Worth, Illinois

Got a Turkey Sausage Egg And Cheese on a English Muffin. They forgot the egg bro. And this turkey sausage looking musty (I've gotten this before). Also they guy was literally rushing our drive thru order and we were the only ones there read more

Dunkin' - Got a Turkey Sausage Egg And Cheese on a English Muffin. - Donuts Near Me - Worth, Illinois

Zero stars for this location!! Personalities of the workers here is terrible, and I mean both inside and at the drive thru!! I've filled out at least two surveys and received what I rated them in stars, zero responses!! Oh well, I guess that's why there's at least many other locations around to go to!! I would not recommend or bother!! read more

Ordered a medium green ice tea which was over filled with ice.. also I ordered a double scoop of ice cream that is 1 scoop size and when I mentioned it she said it was a double scoop... they lost my business read more

Dunkin' - Medium ice tea ... more ice than tea - Donuts Near Me - Worth, Illinois

Speedy fast service my order was spot on no mistakes at all A++++ thank you!!!! Great coffee!!!!

Awful rude service. Product was not made correctly. I ordered a chai latte and it was all milk and watery. Asked for it to be made again and got a lecture from the "manager" . Complete disregard for customer service. Never again. I'll drive to another location. Disgusting!! read more

Absolutely disgusting coffee and donuts. The workers and owners are very rude. Wouldn't go back here even if it was free. The environment was dirty and awful. No ambiance at all. Garbage garbage garbage. read more

The worker at the window did not say one word to me, not even my total or anything. Took my card and swiped it and handed me my coffee. And didn't even say have a nice day or bye. Not to mention I saw a rat run in front of my car coming from the restaurant 8 days later and I decided to give this place another try. I ordered a sausage egg and cheese croissant and received a bacon and cheese croissant. I asked for jelly and the employee just shook her head no. read more

They gave a large iced coffee.... But it was 100% hot cofffee on ice. Because there was no Ice in it. Waste of money it as it tastes burnt or old. V disappointed read more

Would give zero stars if I could owner is rude to employees and customers there are two other dd within 5 minutes they will appreciate your business. read more

Extremely aggravating with the service at this Dunkin Donuts. We did a pick up order through the app and the girl at the window had no idea what we ordered so we had to tell her everything one by one. And then we wanted to add one donut and she grabbed the manager who was the most disrespectful out of them all and continued to cut me off and tell us we can't add anything at the window. We tried explaining we just wanted to add one donut and she just continued to talk over me and repeat herself. And we're missing things from our order. Will not be returning to this location. They have been rude too many times. Called corporate to complain and get a refund for what we're missing read more

The people there are rude consistently. The owner especially. My wife would go there in the morning before work and get her coffee with cream and they would continually make mistakes. She would bring it back to them. It happened so often they told her it was her fault and that they were not going to replace her coffee. This was about four years ago. It's the last time she's been there. Now my daughter recently goes in there and gets a bagel and they burn it and they're rude on how they conduct their mistakes. I read more

Service is horrible. The young girl who waited on me was BEYOND rude. I thought she said a certain amount and apparently I owed her more money. She rolled her eyes at me with her hand out. So I said to her she doesn't need to be working in customer service. Hands me my coffee and I left. As I'm driving away she screams YOU ARE WELCOME!!! read more

This Dunkin Donuts has really gone down hill. I'm not sure if they are under new management, or just have a bunch of employees that don't know what they are doing, but they can't seem to get an order correct. Three times now, they messed up my coffee order twice and now can't even fill a donut order correctly. I'm finding a new dunkin to go to, but I hope you get it together before you loose all your customers. read more

With four cars in drive thru and the only one in the lobby ,THEY ARE TOO BUSY FOR A SENIOR DISCOUNT! They can't do a simple refund from the the purchase to apply discount... they need the whole process started instead of just doing a refund , apply discount and have my money returned to me... Instead they try to steal from an elder and say I am wrong for what I have worked for... I hope one day they are never treated the way I was treated read more

I'm not sure what happened to the old owners, this used to be my favorite Dunkin. Now every time that I go in there, it is nothing but young kids. They have no idea about what they are selling and move at the speed of glue. The other night I waited over 15 minutes for a milkshake. I went in today, they told me they would be with me in a minute, and of three people, two who appeared to be doing absolutely nothing, nobody came over. I ended up walking out. I absolutely will never visit this location again. Pure incompetence. These children need a manager. read more

I'm a sbux lover, always have been. My boyfriend is a DD lover. He hasn't converted me, but I do appreciate DD a bit more now. This is the go-to location for both of us. It is in between our houses and we stop here often. I also stop here in the morning before I get on the metra. Now, I only get coffee, nothing fancy and never food. The service has always been friendly, fast, and accurate. I've never had any issues. The morning crew is the best! Not sure about the negative reviews, but I've been here more than 2 dozen times and have always had a good experience. read more

I rarely write reviews but I'm so sick of having my coffee handed to me in layers. Syrup, cream, coffee. It's your job to Atleast stir the ingredients together, right? I usually politely ask them to mix my coffee for me and there usually isn't a problem. Today they refused to do so. read more

Dunkin' - Terrible coffee - Donuts Near Me - Worth, Illinois

The manager here is so dumb. She thinks I was going to believe her when she said the oat milk for my drink was $3? This Dunkin is straight dumpin trash! read more

This Dunkin' Donuts is that that good. The staff are not nice. Also the donuts are dry most of the time. You should consider going to the one on Harlem Ave it's way better. read more

What a disappointment! Where do I begin.....? First, I noticed the parking at this location is horrendous, very tight parking between the drive-thru and parking spaces themselves, grade "F". Second, the drive thru speaker sucks. The person taking my order had to repeat something three times because I couldn't understand him, it wasn't because of his accent, the speaker was just that bad, grade "F". Third, the turn to get to the window is extremely tight, "Student Drivers" beware. Fourth, I got stuffed on my hash brown order. As if we aren't charged enough on hash browns for six, I only got four. Lastly, the person that took my money never said, "Thank you, have a nice day" or "Thanks for stopping" or even "Have a nice day". All I got was an extended hairy arm holding a bag of food, waiting for me to grab and go! UGH! Whatever happened to customer service and wanting customers to return to you place of business? Thank you so much Dunkin Donuts in Worth, IL, for opening my eyes to your location, I will never return to this location again!!! read more

Dunkin' - Donuts Near Me - Worth, Illinois

Absolute worst dunkin to ever go to. The manager was very rude and they would not take my order until the drive through line was completely empty which took forever and I was the only one inside waiting to order. Take your business to another location read more

Absolutely worst Dunkin' I have ever been to! Had a problem with my $2 cup of coffee and they wouldn't help me fix it or remake it for me! The Manager was extremely rude, unhelpful and unprofessional. Don't waste your money! So bad I filed a complaint with Corporate! Do not go there... ever! read more

This is definitely my least favorite Dunkin' Donuts I've ever been to. Every time I go here they get my coffee wrong. The one time I ordered a cake from the Baskin-Robbins part of the store they messed the cake up and then tried to hide it from me when I came to pick it up. They obviously do not care about their customers. After giving them several chances I will no longer go to this location. read more

This has to be the best Dunkin' Donuts I ever been too! I go out of my way just to go to this one. The staff is really friendly. Whenever I go to any other Dunkin' Donuts most of the time they mess up my order. Like come on I order the same simple thing every time large cold brew, mocha, cream, and sugar. Occasionally a turbo shot. Anyways I have never had a problem with this location and make it a habit to go here. I have a coffee addiction and go to Dunkin at least once a day sometime two times a day. The manager is also really nice. read more

Cruddy service, The manager made my coffee wrong and when asking for a new one he wanted me to bring the old one in really? I want to toss the old one out when I had the chance, went back return the wrongly made coffee, he made sure to say through the phone the coffee was made correctly but he could not manage to take my order correctly the sticker on the cup didn't match to what I order. Overall rude customer service. read more

The drive through is small and tight, I almost scratched my new car! I specifically asked for oreos on top and they crushed up half an Oreo no joke and spread it on 1/8 of my Oreo blast. If you're going to do a half ass job might as well charge half the price! read more

I come here 3-4 times a week during the day with my aunt and her two kids and during the day the staff is all so friendly! I always get the right order nothings ever wrong the store is always super clean! But it's a completely different story when I come here at night with my fiancé to get ice cream and or coffee the man working the overnight shift ALWAYS gives us something messed up or wrong usually I'm not one to complain but this is the 10th time!! This is getting outrageous! I love this Dunkin it's so close to my house but something needs to be said or done to this gentleman that's working overnight. I will continue to go here during the day just not at night. read more

This Dunkin Donuts is on my way to work and very convenient. I have never gotten a messed up order. The staff is very friendly, and the service is fast. I appreciate that when on my way to work in the morning. So thank you and see you Monday :) read more

I asked for my coffee in a paper cup versus styrofoam. Drinking hot coffee from a styrofoam cup is not a healthy thing. They told me that would be an additional charge of $2.00 for the cup. I go to Dunkin Donuts just about everyday all over Chicago. I have never been charged before. I guess this is just reflective of an owner who looks to take advantage of customers. I suggest you visit the other Dunkin Donut stores nearby. read more

easily the worst dunkin donuts I've ever been to. terrible service, rude, and their coffee never tastes like coffee i get from other dunkin donuts. I'm convinced they water down their coffee read more

I may or may not be addicted to my drink because how bad ass they make my coolata! And the Staff is awesome! Only one I will go to !

Will never again go to this location!!! My mother and 6 yr old son went in to buy the 2 for $5 breakfast sandwiches and initially one of the ladies there was taking their order. Well since my mother asked if they could substitute the cheese to white cheddar instead of the American cheese, the manager took over the order and rudely asked his employee to move out of the way. He informed my mother that he couldn't substitute the cheese and my mother couldn't understand why. My mother handed him a coupon but wasn't sure if he did scan it and asked him if he did scan the coupon at the end of the transaction and the store manager became irritated and told my mother that she should have asked any questions before the transaction was completed. At that point, my 6 yr old noticed his frustration with my mom and told my mom "come on grandma, let's hurry up, this man is being mean to you!" My mother came home, explained the situation to me and of course I grabbed the breakfast sandwiches and went back. Once I arrived, I asked for the manager and when he came out I said to him "first of all, let me start with letting you know that you just lost a customer!" As soon as he saw me upset his facial expression changed and I continued on with telling him that I didn't appreciate how he treated my mother and worse that it was in front of my son! He denied the whole thing and went on with saying that he couldn't substitute the cheese on my order and that if I didn't lower my tone of voice that he wasn't going to take care of me. I asked for him to substitute the cheese and if not just give me the money back. He was willing to give me my money back since he refused to substitute the cheese but couldn't do so since I didn't have my mother's debit card. So I said "then fix my sandwiches!" He agreed and went on with making my sandwiches. Here's a pic of the deal read more

Dunkin' - a picture of a croissant sandwich with bacon, egg and cheese on a croissant - Donuts Near Me - Worth, Illinois

Manager has worst customer service skills EVER! After being given the wrong coffee and no receipt, I called. The manager proceeds to YELL at me about bringing the coffee in, in order to get a replacement. SERIOUSLY, I AM SUPPOSED TO KEEP THIS CUP OF COFFEE ALL DAY AND NIGHT TO BRING BACK FOR A CORRECTED CUP?! Then when he is done yelling, he hangs up in my face. Save yourself the issues and go to another Dunkin. read more

I usually don't make negative reviews. However, this morning I experienced something at this Dunkin Donuts that was not acceptable. The manager that works at that location is usually quiet and not very interactive. Today I got to see what he's like. I go there often and the employees are very kind and as quick as they can be. I went to the drive thru and had to pull into a parking spot to wait for my food. One of the employees brought out the food but it was the wrong order. I went inside to help them figure out the situation. That is when the manager approached me. He seemed frustrated at his employee snatched the food out of her hands and tried arguing that the food in the bag was the food I ordered. I reitterated my order and he apologized and let his employees know what to make. But that's when it got worse. He then proceed to speak in another language frustrated at the employee who brought me the wrong food. I asked one of the other employees if everything was okay and she said "don't worry he gets like this when we're busy". So, I dropped it. Then seconds later a young lady went over to a sink with a metal coffee pot. Because she was flustered and trying to move quickly she dropped it. The manager then began yelling at her and I couldn't take it anymore I told him he needed to respect his employees and not be rude to them. He then told me that "she messed up really bad". I explained she simply dropped a pot she was going to wash anyway. There was no reason for him to treat her so badly expecially in front of other employees and a ton of customers. For that reason I will not be returning to this dunkin donuts. The manager is rude, disrespectful, arrogant, and crule. read more