Staff has changed, but you really have to have a bit of patience until you get helped, as only two…read moreemployees work the counter. They kind of saved my butt when I bought the wrong stain color from another store by giving me some stain colorant for free. You won't get the best advice on all their products as they will plainly admit not knowing fully its application. That being said, I did go back and will continue to do so as it still is quicker than any other large store and their prices are comparable with other paint stores. They may even give you a 10% discount if they feel nice, still haven't figured out how that works.

Great staff, knowledgable, helpful and they didn't try to up sell…read more I would definitely use them for all my painting needs. BEWARE of the guys hanging outside asking if you need a painter. I hired one that was sloppy and greedy. My bad for making a poor judgement call on a guy that seemed like he WANTED to work.

I worked with the color specialist Melissa who was fantastic! She was patient and calm, spent a…read moregreat deal of time with me, listened and offered great advice. I drove to Thousand Oaks from Encino (rather than going to my more local store in Studo City) due to this store's ability to match colors and because of that I had the pleasure of working with Melissa. I ended up driving out there on 3 separate occasions but didn't mind because I knew I would be working with Melissa.

I had a pleasant experience here while looking for paint colors. Melissa, the colorist, there was…read morehelping me by giving me suggestions on options for colors using the paint chips. She was amazing help as I was just overwhelmed with all the colors available.

Super Bad Service ... I am a 40 year paint contractor…read more ... The employees are not knowledgeable in Sherwin-Williams paint and the manager does not have time for pro painters

Asked the salesman in the store about painting techniques. He told me to have a look at the paint…read morebrushes. I asked him about what kind, and he just waved me off. I'm not coming back here. How dare he!

I came here to get wood for a project and brought only that piece to the front register to be rang…read moreup. The guy behind the counter then told me it was $16, and then $19 with tax.....Huh? I could have sworn it wasn't that. I asked the guy and he didn't give a response, but could only offer the blank GenZ Stare and silence. I grabbed the piece and said that it was alright, I will go check the price. After having to walk all the way back to the rear of the store to the wood section, I confirmed that it was only $8. I took a photo and returned to the registers where the other female worker proceeded to ring me up with the guy next to her at the neighboring cash register. "$19." I showed her the photo and she was confused. Looking at the wood, she scanned the 2 barcodes that were on there. "Oh." They scanned the wrong one. One is white and one is yellow. Not one, but 2 workers were going to charge me more than double the price at almost $20 for an item that was $8 - which by the way, is already overpriced. Is this training? I feel if the training was more efficient and better explained, these issues could have be avoided. Is it the workers? Now, if the customer doesn't notice, they've just charged the customer who knows how much extra! And what happens if you notice after the fact? The question is: why should the customer have to keep track of the price and which barcode is to be scanned? Why can't the workers?

We've been buying our paint from this location for years because it's the only nearby option, not…read morebecause we preferred it. Over the past year, they changed paint suppliers, and on multiple visits no one in the paint department knew how to mix paint. We ended up showing employees how to use the computer ourselves. A few months ago, we even showed the manager. Today, on a Saturday, we stopped in for our usual five gallons of a standard off-the-shelf color, only to be told by that same manager that there was no one working who could mix paint and that we should come back another day. The paint department is one of the largest departments in the store, yet they can't reliably mix paint during a weekend. After years of putting up with it, this was our final visit.

I went here twice to get interior paint samples for my home…read more I found the sales assistants in the store to be extremely helpful, and I highly recommend shopping here. The quality of the paints is superior to most as well.

I went to this location to turn in some old, used, left over paint. Unfortunately, they couldn't…read moreaccept it because they were full up. The person that helped me was very friendly and pleasant and checked to make sure that there was no room for mine. I ended up taking it to the Dunn Edwards store in Agoura Hills where they did have room for mine. So everything worked out just fine. Both stores are very nice.

Excellent store! A great selection of tools and materials. The staff are real professionals --…read morealways ready to give expert advice and help you find exactly what you need.

Had high hopes I could find some quality birch plywood for cabinet making and competitive prices…read more While the guys in the yard were attentive and helpful, they only had one sheet of 3/4 birch and it was dirty AF. Prices were same as Home Depot and I think there were even fewer plys in the sheet that needed a special order for my required quantity.

Brian was hugely helpful. I've liked Benjamin Moore paints…read morefor a while. I work in an industry that requires paint selection quite often! And after multiple years of struggling with various whites by Sherwin Williams, I really learned that Benjamin Moore has some of the purest whites in the game. So when it came time to repair the house, I knew I wanted to use Benjamin Moore. I selected a number of paint colors ahead of my store visit that I was either familiar with or discovered online but Brian was such a help in identifying the swatch cards for me and talking me through how the paints might appear on the wall. For instance, I frequently use Chantilly lace, but he let me know it might come across as quite sterile if used throughout a room so it's better to use on the trim only. Just that level of information was so helpful in assessing and discussing the various colors we were considering! I'm really excited with the paint selections we made and to see how they translate onto the walls. I felt really informed, listened to and advised by Brian. He spoke with me and my husband about the sheens which I thought I knew a bit about, but I ended up feeling quite ignorant after learning more so again he added value. He also discussed with me the various levels of paint quality offered by Benjamin Moore, which was super informative, and I didn't realize there was that number of options available! I think we're going with the scuffex by Ben as it's more durable and less prone to dings and blemishes. All in all, this was a great experience. They do offer more than just Benjamin Moore paint colors as well. I noticed they carried farrow and ball as well as some others.

Brian was a big help in teaching me about paint qualities, colors, and methods. He explained in…read moregreat detail how a paint job should be done, and what the appropriate grade would be for any particular purpose. He demonstrated great knowledge and expertise, and helped me greatly in my decision making. Thank you!

This place is amazing! Great customer service. Will definitely be going back here for future…read moreprojection

I've been coming here for years. They have everything you need to paint. It looks like all the…read moreprofessionals shop here. I only come when I want to change the color of a room in my house. Which is fairly often . the quality of paint is good and the price is reasonable.

Seriously, what's not to love about this store? I've been coming here for over a decade and have…read morenever gotten anything but the best help ever! I even recently brought in a gallon of Dunn-Edwards paint and they shook it for me and said I really didn't even need new paint, even though this was old. Once you're a regular, they'll set you up with a discount too. Hey, 10% is 10%! I love this place. Plus, it's the best paint in America, so there's that minor detail.

The staff is very helpful. I love the Emerald paint. Pricey but worth it. Diana the manager and…read morerest of staff are great.

I have been going to Ace since I was literally a kid with my grandpa when we lived in Pedley, CA…read more (Riverside, CA.). I always loved going there and looking at all the different options for home repair. Since moving out this way, the only options to go to an ACE hardware is either Van Nuys or Thousand Oaks -- so I started going to DIY as it has an ACE environment type feel and if they didn't have what I needed it was off to the big home improvement stores/warehouses. With all that in mind, I was very excited when I saw that Ace was opening here. I went in with my son during the soft opening and he was beyond excited. We walked up and down every aisle in the place and he would ask m questions and if there was an employee nearby -- he would ask them questions. They were awesome in directly speaking with him. This morning, I looked at all the different purchases I have made there since they opened and realized that I have not once written a Yelp review for them. So here it is. Ace has a great selection of different brands and knowledgeable sales staff. I truly feel that I am valued as a customer there and enjoy the small mom and pop shop environment the store provides. I have bought a wide range of gardening equipment, electrical supplies, tools, bbq equipment and supplies, lawn decorations, plumbing supplies, and just about anything else I have needed. I have felt the pricing is reasonable considering that the time I would have to spend driving to Thousand Oaks to a big home improvement store to save somewhere between a few dollars, the gas, trying to find someone to help me find what in need, and the time wasted that I can do my project. The fact is, Ace is convenient, quick, friendly, efficient service, reasonably priced, great selections, and extremely helpful employees. I do want to give a shoutout to Kim, David, and Nick for helping me on May 23, 2026 on locating the correct replacement chainsaw blade, chains, fuels, and bar and chain oil for my older gas powered Craftsman chainsaw. I wish the survey code on the receipt was useful for at least 1 week after a purchase. Perhaps your regional manger can get that surgery time extended as I would have gladly done it. I set the receipt down at home and forgot about it until early this morning as I have been so focused on cutting down those trees. The good news is, I'll be in today to buy more fuel and a couple more chains AND I will do the survey in the store this time. Thanks again for being so friendly and helpful.

Shout out to Dawson--dude's holding it down. The store's still in soft opening mode, but already…read morelightyears ahead of that sad excuse for the other hardware store in Agoura. This place looks like the Apple Store had a baby with a tool shed--clean, organized, and dangerously easy to spend money in. Massive BBQ section with Traegers, pellets, rare seasonings, and enough grilling accessories to make any meat-lover black out with joy at a great value!! Bonus: YETI gear everywhere . Grand opening is April 25-27 and, rumor has it (which I absolutely didn't hear), the whole store might be 20% off. You didn't hear it from me--unless it is, then I totally told you so. I attached a picture with a QR code for info.