One might not think of Yelp as a place get a recommendation for cremation services, but Yelp's not…read morejust about the next trendy restaurant anymore. Death stalks us and our loved ones. It is inevitable, no matter how hard we try to ignore it. And when it comes, even if it has been expected, it is the most terrible of experiences for those left behind. In that hour of need, when the hospital, nursing home, hospice nurse, or coroner asks who they should call to collect your loved one's remains, you could really not do better than to answer, "Please call Erie County Cremation Services (ECCS), we have made arrangements with them to handle everything." I was sadly in that position recently and so I have first hand, fresh, raw, experience on which to base this review. Several months ago my spouse was diagnosed with a terrible cancer and given a very poor prognosis. After that awful discussion about what they would want by way of arrangements, I knew that I had to find a funeral home to handle a direct cremation - the simplest possible disposition for a human body. I found ECCS somewhere online and contacted them via an email link on their website. The response was immediate, concise, professional, and considerate. A brief Q&A exchange followed until I was satisfied that I had all the information I needed. My spouse meanwhile, through their own strength and the phenomenal work of physicians at ECMC, defied the early dire predictions. That is a story for another time, but ultimately the disease was too diabolical, and my spouse's body could not keep it at bay any longer and they began to be cared for by Hospice Buffalo. I reached out again to ECCS and they picked up the conversation, after many months, without missing a beat. When the terrible day came and their services were needed they responded immediately and with the utmost professionalism. The paperwork (there is always paperwork) was handled smoothly, and my several last minute requests regarding notifications were all responded to immediately and professionally, even though they ultimately eliminate any public acknowledgement of ECCS's role. Funeral directors can be seen as out to get people in their time of need, but I did not find this to be the case ECCS at all. I was requesting the simplest possible approach to everything and there was no effort to upsell me or make me feel guilty for not doing more. I simply can't express strongly enough how positive my impression of ECCS is. One never wants to need their services, but they provide them with incredible professionalism.

It was part of the package in Lombardo Funeral for a loved one this August. I have no complaints.read more