The property and facility are very nice and meticulously maintained. However, my family and I…read moreexperienced a lack of refinement and professionalism when recently engaging their services. There was an insensitivity from staff during the removal of our loved one from our home coupled with the lack of privacy while making arrangements at the funeral home two days later. The owner could certainly benefit from brushing up on his people skills. We received the services that we paid fair market value for but would not use their services again.

From the owner: - Large Parking Area - Handicap Accessibleread more

Kind and understanding during our time of need. Brendan went out of his way to be helpful without…read morepushing. His sympathetic demeanor helped me make decisions calmly and smoothly. Highly recommend.

From the owner: From it's humble beginnings at 65 Rosary Avenue in Lackawanna, we have always strived to be the…read moreFuneral Home of choice for the families of the Southtowns area of Western New York. Established in 1947 by Norman E. Gannon, the Firm has grown into a third-generation full service Funeral Home and Cremation Center. Now being operated by Norms twin sons, Brenden and Brian, along with Brian's son, Patrick, we have been able to separate ourselves by proving to be a truly "family-owned and independent" Funeral Home. From the initial call for service to the conclusion of the funeral, all services are personally supervised and provided by a member of the Gannon family.

Try to get a callback. If you are not sitting on a dead body, I think they forget about you…read more I'll attempt again to prearrange service. I don't want my children to go through what I did when my dad passed away.

Unfortunately, I've had to visit both the South Park and Southwestern Boulevard locations recently…read more The facilities are immaculate, comfortable and tastefully decorated. The Kaczors and their staff are the ultimate professionals, anticipating your needs before you even know what they are. On a frigid Buffalo winter day, a lovely young lady was at the ready to help folks with their coats. Just a small detail that shows an extra level of care. Every little bit helps when your heart is hurting.

Recently had my husband's funeral arranged through Lakeside in West Seneca. I worked with Charles…read moreand Joshua. They were amazing. They and their staff provided a comforting, personalized wake at the West Seneca location. My husband, who was a Viet Nam vet and later went on to work at and retire from VA in Buffalo, had what I'm sure he would have loved. The veteran and national honor provided was wonderful. I mentioned(and others agreed) that this was the perfect place for him to be remembered. The staff took care of everything down to the smallest detail to make this difficult time manageable and as stress free as was possible under the circumstances. They made sure every detail was done to our satisfaction and answered any questions we may have had. They offered advice and suggestions when requested, and we were unsure as to what to do but never pushed anything on us . Planning the final remembrance for a loved one is never easy but Lakeside showed compassion and professionalism throughout the entire time. I would not hesitate to recommend Lakeside in West Seneca to anyone who wants their final wishes for loved ones done perfectly. They could not have done anything better.

Unfortunately, we had to call on Charles and his team when my brother passed in January. Mark was a…read morefixture with Dad during their coffee hour on Wednesdays to help others go through the grieving process. Mark's death was hard and Charles and the team were tentative to our needs, made us feel like family and welcomed us with open arms. As the youngest, it's hard to have to deal with loosing half of your family within 3 yrs of each other. I wish death would never happened, but Hamburg is blessed to have this funeral home to assist in your darkest hours.