they sell counterfeit products even their raw products are counterfeit do your own testing if you…read moredont believe me.

Don't buy their carts!!!!! I've purchased about 4 carts from this place and each cart has either…read morebroken or literally comes apart every time, very cheaply made and the wax tends to come out the top when hitting it. If you go here I recommend heading somewhere else if you choose to buy a cart.

Need to hire people with better customer service skills. Maybe a friendlier atmosphere?read more

With shops popping up everywhere you gotta know where to go and this is where you want to go in the…read morearea. Super quick and easy service, friendly folk. Great bang for your buck as well

Was visiting from out of town, Jeffrey was very knowledgeable and patient in helping me pick out a…read moreproduct that best suited me. Would definitely recommend this shop to any locals or anyone visiting.

Years later, this place still hits! Great inventory, always great service and the process along…read morewith the points program keep me as a loyal customer. I've tried other shops, but I keep coming back to this one and of course the 24hrs doesn't hurt one bit. #2025BIGBACKAPPROVED

I had a really disappointing experience here. I purchased two expensive vape mods, and both of them…read moreliterally fell apart within an hour buttons coming off and overall poor build quality. That alone was frustrating, but the way it was handled made it worse. I went back to the shop expecting a reasonable solution, especially considering the products were clearly defective. Instead, I got pushback. At one point, I was told I could leave a Yelp review for 25% off, which felt more like they were trying to manage their image than actually fix the issue. After going back and forth, the best they offered was $10 off. This whole situation cost me time, gas, and unnecessary stress, all for products that didn't even last a full hour. Customer service should stand behind what they sell, especially at higher price points. Unfortunately, that wasn't the case here.

Great place to relax, enjoy a cigar and watch sports, in comfortable leather chairs. There is some…read morefun banter with some of the regulars talking sports, etc.. Gerry and his staff are great and very welcoming. Prices are competitive and there is a nice variety of cigars to choose from of good quality. Another selling point is that they stay open later than most of the other cigar lounges in the greater Houston area.

This is the worst cigar shop I've ever been too! If you are a new customer get ready to be treated…read moreterribly if you choose to go to this sorry excuse for an establishment. I've been to this shop a few times in the past and never have been thrilled with their customer service. Anyway I walked in wanting to buy a couple dozen cigars for a work event I have coming up. Apparently I overlooked a sign in the window saying they'd be back soon. Noticing nobody was there I walk out as a grumpy old man opened the door yelling at me saying "didn't you see the sign?". This was the same man that was enjoying a cigar on the front patio outside the shop that I walked by before I walked in. And instead of helping me for 2 minutes out of his smoke break, he chose to run me out of the store very rudely and will most certainly lose my business for good.

Non friendly service. A cigar lounge that's not friendly wow an oxymoron. Not good selections…read more Didn't have it so don't know about the value

While looking for some rare cigars I came across the website for this B&M. I was a little skeptical…read morelike always but did some research and contacted the shop the following day. After speaking with Joe and learning about the membership discount and ultra rare inventory I was sold. Received my first couple of orders and couldn't be happier. I can't speak on the actual store but if it's anything like the service provided by the website and has the same availability of cigars it's a no brainer to put it on your list!

It was closed 2 weeks ago bummer experience had to go to find another place to get the drinks I was…read morelooking forward too

It's always a good time. Right around the corner from work, and I love it. The contact less service…read moreis topnotch and I really appreciate. Keep up the great work. We need your business in the area.