WOW!! All these positive reviews! Wish I was one. Unfortunately I was not. Being from the…read moresouthshore I frequently go to Aucoin Heart. Decides to give Boudreaux a try. Made sure to call before hand to make sure they were able to change the battery in my tag hauer. Yes!! Come on in!! Walk in, there were a few people waiting. I show them my watch, that was purchased from Aucoin Heart and they looked at me like I had 3 eyeballs. Made me very embarrassed Never again. Nobody beats Aucoin heart. I'm sorry. They treat you like royalty. Not this establishment. I'll take the drive across the lake. Aucoin heart changes the battery for free anyway.

Boudreaux's Jewelers is a great, local jeweler…read more I recently purchased a new watch and needed the band adjusted. The watch came with an extra link, but I needed an expert to attach it. I decided to stop by Boudreaux's on the recommendation of a family member, and was very pleased with their service. Despite not being an authorized seller for the watch brand I owned, their expert was able to install the band in under five minutes. Problem was that the watch still didn't fit. This caused me great frustration, but the jeweler had an easy suggestion. He whipped out his catalog and ordered one additional link. I figured it would be a week or so for it to arrive, but in a couple of days, they called and told me it was in. Now for the interesting part of the review. When I told my mom that I needed to stop at Boudreaux's for my watch link, she remembered a piece of jewelry that she had dropped off to repair. Problem was that she had dropped it off nearly two years before and forgot to pick it up. I was sure that Boudreaux's would have melted it down or sold it, but surprisingly they had it in a box somewhere. They told us that they actually never get rid of stuff customers forget, they just box it up. That kind of service is amazing in this day and age. More amazing is that since I was buying a watch link, they didn't even charge her for her repair. If you need jewelry or repair services, I strongly encourage you to check out Boudreaux's.

Was having a minor issue changing the strap on my Panerai Luminor GMT. Stopped in and Tony was able…read moreto take care of it for me in just a few minutes. Stuck around and chatted for a while. Great guy.

We've been family friends of Tony's for years (his mom lives next door to my parents), and when it…read morecame time for my now husband to propose, Madisonville Jewelers was our one and only stop to go ring shopping. We drove in town from Houston to browse, and Tony ended up making my engagement ring and wedding band. He also made my husband's ring. Since getting married, I've lost 65 pounds and needed to get my ring resized. We dropped in when we were in town this past weekend, and Tony happily resized my rings and checked my diamonds, as well as tightened my prongs. My rings are a perfect fit now, and Tony had them ready earlier than expected. If you get your jewelry from here, especially rings, ask him to clean it when you drop by the store. Tony and Brandi are a remarkable couple, and I love supporting their business. I've told my husband several items I want Tony to make, knowing I'll cherish them for a lifetime.

I smashed my wedding ring on something on a Thursday. It was unwearable and we were going out of…read morethe country on Tuesday. I brought my ring in on Friday and just assumed I would not have it on my trip but the owner said he would take care of it. I got a call that it was ready on Saturday! Amazing customer service. Amazing work! I'll be back.

A couple of years ago, for our 50th wedding anniversary, I called on Brian to build me several…read morerings that when combined together "banded" our Family presented on my wife's ring finger. We worked through several designs and concepts until we found a most purposeful presentation, which my wife, and many others over the years, adore. Recently, I returned to Lowe's with a challenge and as always they were up to the task. I have a medal I have worn on a chain around my neck for over 53 years. It was removed for boot camp and for medical procedures and tests other than that it remained around my neck. Needless to say, the sterling silver was worn and I was afraid that the jump ring and or bail would be giving way soon, as even with the naked eye one could see the wearing of the silver. Brian, looked at this personal treasure as his own and with an expression of respect and dignity offered several options to repair and replace portions of the medal without altering my lifelong treasure, which was gifted to me by my wife before our wedding. Lowe's, lead by Brian, was masterful in handling my "treasure" respecting, as if it were their own, my 53 years of wearing this medal. Thank you Brian for your craft and all the folks at Lowe's who always greet me as family.

I brought in some old jewelry with diamonds and some gem stones hoping to trade them toward making…read moresome larger diamond earrings. I was told to give it about 5 days. When I returned in 5days Michael said (quite condescendingly he didn't know what I expected him to do with all this stuff) which he had dumped out on the counter. I personally don't believe he really even looked at the stuff. I don't think he was interested in doing this project and instead of telling me he spoke down to me. I felt very upset and humiliated by the way Michael spoke to me and insulted me. I ended up picking up my jewelry and left. I went to Diamonds Direct and they really helped me. I don't recommend going to Michael's Jewelers.

Absolutely wonderful results. We were very pleased with the…read morenew design and jewelry pieces.

Oh, hello there locally owned jewelry shop of my dreams…read more I received a beautiful watch as a gift recently and it needed a few links removed to fit just right. I called Champange Jewelers since they are very close to my workplace and also locally owned. I love supporting local businesses whenever I can. I was informed they could remove links for around $13 and could do it while I waited. Perfect, right? Here's what they didn't tell me. Removing links takes just long enough for you to browse (and by browse I mean gasp) and ohh and ahh (and by ohh and ahh I mean nearly faint) at all the pretty little things under the glass here. I had no idea I NEEDED an aquamarine ring that will cost me upwards of $7000 but I do now. I really wish I hadn't seen those diamond earrings that I'm putting on my wish list as we speak, but I did and it's on now, baby. I was barely able to drag myself out of here once my links were removed...which I might add were perfectly done. P.S. Sorry about the drool on your cases you had to clean up when I finally did go.

Linda and all of the team at Champagne Jewelers could not be nicer!! I was almost intimidated to go…read morein and ask for repairs on two inexpensive pieces that my friends brought to me for repair (I do craft beading and know how to solder) but it was beyond my capabilities. But the folks at Champagne couldn't be more cordial and welcoming even though it wasn't a big ticket repair. They called me to let me know when everything was ready and let's just say, it was priced more than fairly!! Very pleased with my experience and would not hesitate to recommend their customer service...and their jewelry...exquisite!! Rarely have I seen such quality and creative pieces - and I'm a vintage jewelry collector!! Highly recommend that you walk in and look around. Champagne Jewelers has a no-pressure approach and a beautiful showroom with everything from High School Grad rings that I would be proud to wear, to the most delicate pearl and gemstone sets. Breathtaking designs!

They were INCREDIBLE! They resized and restructured my engagement ring to secure the stone even…read moremore! Very grateful for their artistry and knowledge!

Worst customer service I have ever experienced! We called to ask about a concern with a job they…read moredid, whoever was addressing the concern was rude, condescending and literally laughed as we were discussing it. I never write bad reviews but made a special exception because of how terrible they were.

When searching for my engagement ring I called and visited several places. Upon speaking to the…read moreowner at Thomas franks I knew I had found the person. He approached us with an idea to get me the ring I wanted in our budget and it's beautiful! The customer service was top notch and we are going back again for my anniversary bad. Even though we have drive a bit to get to him it's totally worth it. I would recommend him to anyone!

Worst customer service ever! Dropped a watch off before Christmas for a new band and was told the…read moreband had to be ordered. Fine. I called 2 weeks after Christmas and the band had not yet been ordered. Called 5 days later and they got the band in and had not yet put the band on, which I was told by them would take 5 minutes..great! Nope! They were with "other customers" and did not have time to put on the band for me. I'm sorry, I thought I WAS a customer!! Needless to say, I expressed my opinions on their lack of customer service and incompetence and took my business to Boudreaux's down the street. They were happy to replace the band and the battery on spot!!