Duraclean was recommended to us by a respected furniture repair company. We had chairs needing a good cleaning after some renters damaged them and the company suggested Duraclean. They were slow to respond with a quote to do the work. It took several days of calls and emails back and forth. The woman answering the phone was on the ball, but her resources, including the managers, apparently slowed down the process. We finally got a verbal quote, but when we asked for it in writing, they were going to charge $75 just to write the quote. Unfortunately, as we needed a quote to present to our renters, this was a significant issue! In the end, we found them difficult to work with and would not recommend. read more

If I could give this company 2 NEGATIVE stars I would!!! Basement flood March 2020....repaired in January 2021. Those 10 months waiting for this that and the other was extremely disappointing to say the least. I had to take off work numerous times for a no show or for a worker to show when not scheduled. Now November rolls around and a contractor promised me that everything would be completed in 3 days. He lied...again took off work for a no show or call and to find out that his team had damaged multiple items and didn't mention it. On January 2021, the project manager came out to look at the job due to my complaining. He promised that he would get the job done after the items needed were received. Mr. Melvin delivered as promised ~January 14. It took him by himself 1 day to complete the work (Thank you. You are awesome!). Same day I received a call stating that a team will be out January 27th to put my belongings back out of their storage. Great! I took off for this monumentious moment. Again, I have been lied to! Received a call from the office to ask what day do I want my things delivered? What?! What happened to the 27th. Not on the schedule for the 27th. Now have to wait 2 more weeks!! Smh! This company lacks communication and customer service. read more

Used as a result of being approved by my insurance co. Over priced and horrible on communications. Sub contracts everything to contractors that dont respect them nor do they provide great quality. If you must use them, document everything and dont settle. Wish i could recommend others, but very difficult to find good contractors in Southern MD. read more

I recently had a flood in our home. I called my insurance and soon after Duraclean called me. They were extremely quick to respond and taking care of the damage. The technicians that came out were extremely friendly and very thorough in their job. Soon after the technicians were there, Duraclean's project manager arrived. He explained he entire process and also completed an estimate for the reconstruction on my house, which Duraclean completed also. I must say I recommend Duraclean to anyone that has this happen to them or any reconstruction needs to their house. Delete review read more

Do not retain their services for dryer vent cleaning. If you live in a two-story home that has a dryer vent that vents out through the roof, try another company. read more

Less then a star. We had a flood in our home in February the insurance company called these people in. It was a horrible experience. When Allstate agreed to have my belongings stored they had Duraclean pack the boxes etc. we lost collectibles, baseball card collection from 1982, Xbox one games, dozens, they claim they have no idea what happened. Ifwould stay away from them in all cases. read more

My condo was flooded by an adjacent unit and this company was contracted by my insurance company. This was the worst service ever. I received no bills showing what was charged for the service. I still ended up getting mold throughout my unit and was told ten different stories by 5 different people. I'm still surprised that my insurance company allowed this to happen but I will NEVER use this company for any reason. Absolutely the worst customer service but bet your bottom dollar they were quick to accept and charge your credit card via their work authorization process......good luck!!!!!! read more

This company is the worst do you hear me???!!!! Where do i start? This company was referred to me by my insurance company to repair the laminate flooring in my powder room. It took them almost a week to complete the job. Previously, i had damage to my entire first floor (including the kitchen cabinets) and another company completed the job in about 5 business days. Now back to Duraclean, they were unresponsive. It took almost a month for them to order the flooring for my project. One evening, I received a call from the general contractor saying he wanted to stop by to show me a flooring sample. At that time I mentioned to him that I previously selected a flooring and there was no need for him to come to my house unless he had the sample i requested. I later found out that he wanted to provide me with a flooring that was not the one i requested. After i put my foot down and said i will not accept anything else, they finally ordered the floor color that i wanted. Fast forward near the end of the job they said they did not order enough flooring. Lucky for me i had a box on hand from my previous job. One evening they showed up at my house after 5:00 pm to begin working for the day. I almost forgot to say that they did not order enough wood trim for the baseboards. They used the old trim that was already on the baseboard. Let me be clear, they used my old soiled and worn out wood trim instead of buying new trim. Just to recap, they did not order enough flooring and did not order enough trim either. I had a new floor with a dark and dull trim. I demanded that they do my floors correctly. One day they did not show up at all. That is why it took almost a week to complete such a small job. Never again do they have to worry about doing anything else for me. I made sure to inform my insurance company about their unprofessionalism. read more

Great job - had flooding in my basement from the rains we had last week and was very responsive and very professional.

We had a house fire in March 2014. Our insurance company contract this company. Worst service ever. Many items which were located in only smoke damage room weren't returned. My sons room was documented wrong, drawers were never checked, we had items stolen, and the two young ladies which were sent by them appeared to have never worked. They were on break every time we came to the house. Everything we got back was marked "clean" yet still smells of smoke, and has a slick residue on them. They broke furniture and items yet don't take fault and say this couldn't have happened. Their generator caused an oil stain on our driveway which they refuse to even admit they used a generator. Don't use this company ever they are horrible, thrives, overcharge and don't even do the work they charge for. Don't allow your insurance company to use them you will both be ripped off. Horrible company. Will most likely get a lawsuit against this company. read more

We highly recommend Duraclean Restoration. May 2014 we had a plumbing problem which included major water damage to the first floor and basement. After contacting the insurance company, we talked with Duraclean. Within hours they were here assessing the damage and began the clean up process. Whatever specialist the project called for, Duraclean had a certified technician to do the work. From the beginning to the end of our restoration, we were very pleased with the quality, professionalism and respect shown by the company. We would certainly use them again. read more