Attention Harry M- owner of Durand Automotive up until recently, I was okay with this shop. I have been bringing my vehicles here for testing for years. I recently had a mechanical issue after an alternator was replaced the tension belt was incorrect. This service was not performed at Durand Automotive. I took my SUV to this shop and agreed to the inspection fee which I thought was pricey. I was offered services that I felt were suspect however, I thought it couldn't hurt. I received an invoice of $5933.98. Recommended was power steering service $179.30. Coolant service $210.95 which I know wasn't really needed because I had it done in April 2025, but agreed nonetheless. Remove and replace suspension strut front $1480.21. Remove and replace rear struts $1654.43. Remove and replace suspension control arm $818.35. Alignment $169.63. Tie rod $418.50. I was later contacted and told one of the axles was broken. I was told I could replace one but opted to replace both fearing the other would follow suit sooner rather than later for a cost of $559.52. The worker said they would not charge labor if I purchased the parts. I was also given a $150 customer appreciation discount. My underbody is pretty rusted I get it, and it's not the cost, I anticipated that. My issue is they have had my vehicle a week. I received calls stating that we will try to have it ready tomorrow twice. Guess what... still not ready. This time spills over into the weekend. I left work early today because they said we will try to have it ready today 11/24/25. I peep through the window and the vehicle is elevated with minimal work done. I suspect other vehicles were being fixed while mine just sat. I communicated this to the worker he denied it. Now I'm super upset and ready to blow. You cannot tell me that since 11/18/25 and now it's 11/24/25 this vehicle is so difficult it's still is not repaired. Minimal work has been done in a week and still my car sits. I'm afraid the service will not be good based on reviews. I see this place appears to be better at emissions. This message is to the owner as I see you respond to these reviews please get your workers on the job, I need my vehicle. I put them On notice that I'm Off tomorrow and I expect to see results. It's Just ridiculous the length of time. If they could not handle the work load they should not have accepted the job. I had high hopes for this being my go to shop but not after this extended wait and minimal work. BTW I was shown what was accomplished and I was not impressed. I feel disrespected and taken advantaged of because of my initial patience but no more. Look for me tomorrow. I will do a follow up to this review. read more

Great service. Fast! Convenient. I would recommend anytime. Ps 85 characters are too many!

My wife took her car in for an oil change and tire rotation they called and said her pads on her car were like 2mm and needed to be replaced she asked me, and I said that as long as it's just pads go ahead. They called and said it was ready and she asked how much, and they said 700 and some dollars never telling her they replaced the rotors also without permission. This Nick guy should be fired without telling my wife that they would be replacing the rotors also and giving her an estimate. What a ripoff. read more

I tried to call around 3pm with no answer so I drove to see if they do emissions tests. Online says there open until 530pm and so does their sign. Yet their open sign was off and it looked like no one was there. read more

This place sucks please dont go there please.... Got me out of 618 dollars...and messed my pistons up on my truck...da mechanics there messing up people cars over there messed my whole motor up smh u guys suck over there... read more

DO NOT GO HERE!!! My car had a gas leak so I brought it in for service specifically mentioning the leak. Durand Automotive told me that they didn't detect any leaks by smell or wetness in the first round of checks, so there 'weren't any leaks' by their standards..BUT charged me for $700 of other things that they claimed the vehicle needed in order to pass emissions. The check engine came back on a few weeks later but I had waited to return about a month. When I did return the check engine light was still on and still leaked gas. They claimed they did not want to bother me with a call to give me an estimate of something that they did not smell see the first time. The second time they now say they can diagnose the gas leak. Instead of doing the job, the problem still exists, whatever they did to make the car pass the emissions the first time cost me $700. They wouldn't offer a discount or any compensation to help fix this issue. I even offered to pay for parts the 2nd time, but not labor, but they of course declined. read more

I am completely disgusted with this place. I brought my car in hoping for a fair estimate and almost got taken for $900.00 in labor and repairs that I didn't even need. I wouldn't trust this company as far as I could throw them. They charged me $54.00 for there time and effort to lie to me. I cannot express how disappointed and hurt I am I feel like I was violated. I can't believe this almost bamboozled. Beware. read more

Excellent, service. They even dropped me off at work and picked me back up when my vehicle was done! Plus they have a free tow policy if you have had any car troubles within two years of visting them for ANY service, even if it is not related to what you had fixed their originally. read more

This is some of the finest auto service you will ever recieve. Clearly, management's goal is to instill a sense of honesty and transparency. Twice, after inspecting my cars and identifying issues that were out of thwir expertise, they have sent me to a different shop that specializes in what needed to be fixed. The times they have performed work, it was been quick and thorough and when it was time to pay the bill there were no surprises. read more

It is so nice to have a mechanic that you can trust. Durand Automotive has been taking care of our car for over 5 years and it just hit 179,000 miles, and is still going strong! read more

Watch out..I was faithfully bringing my vehicle to them for oil changes.I asked to have an oil change,a tranny flush and an air filter done.I also asked if they could look at my front left wheel because it was making noise.well they called and said i need over 2000.00 in work done..and NEVER did anything i brought the car there for!! Than wanted to charge me for the estimate!! I was told by one of their mechanics... What a joke!!!! I will never step foot in there again and i will make sure my customers also know how they treat there.loyal customers. read more