I am new to this area and this is one of the only places convenient to me. I had to leave on business for a few days and so I needed to board my 10month old puppy. This was a terrible experience for me and my dog. When I got the vets office I was not greeted at all. As I walked in with my hyper and curious puppy, purse, and in sleeting rain the staff didn't seem at all eager to help. They did seem eager enough to eat soup and piddle on Facebook. They were commenting on each others pages, other folks pages, and giggled, slurping their soup.
I filled out the paperwork and the lady rudely told me that she needed records of my dog's vaccinations. I called my fiancé and he called our other vet from Atlanta to fax over the records. While I was waiting they were completely cold, eating their lunch and socializing. While I looked around in the waiting area I saw dirt on the floor, chairs unorganized, and their counters also messy. Their back office area was also extremely cluttered and messy. This was my first time in this place and I was already having a hard time leaving my rescue dog with strangers.....sue me, I'm a clingy animal mom.
When the vaccination paper was finally faxed over the nicer of the two ladies took me back to where they would put my dog and I showed her a few things that were needed for her and that she needed more flea medication. I needed to run to the car to get her bed, food, and a few toys. They didn't seem to eager to old my dog for a minute or two. I felt very uncomfortable leaving her with them but I was out of options.
If you live in the Lake Oconee area DO NOT patronize them. We called the vet the day after we picked up our dog and he didn't seem very sorry about our terrible experience. read more