Work was perfect! This had to be done based on contingency for sale of house quickly. He responded…read moreover the weekend and repaired on Monday. See before and after pictures

On time, friendly professional! I needed damper fixed and Austin took care of it in less than 15…read moreminutes! He also took the time to explain how it works and possible options to avoid it being dislodged going forward. He gave me a brochure about possible modifications too! Over and above - great service. You cant go wrong! Thank you Austin.

Had an appointment scheduled for today at 8:30am and not only didn't show but didn't even contact…read moreme until I sent a text about our appointment! Yesterday he asked if I was available today at 8:30 or 9am and I stated 8:30 and he confirmed appt. Then today he texts back he is not coming and he is booked till December. Not sure why you would tell me that from the start so I could have someone else come out! Simple mistake and didn't even make it right or offer to make it right! Bad customer service! -Disabled Retired Veteran-

Horrible experience - Tim at Manchester has a history of not showing up. He talked a great game, so…read morewe waited patiently for 3 months to get on his schedule for our chimney work to be done on 6/10/26. I texted him on 6/9 for ETA. No reply. Called him and left msg on 6/10/26. No reply. This is NOT the guy you want to do business with. Find someone else whom you can trust to show up.

I got my wood stove last year and burned all last winter. I never heard of them until someone told…read moreme of their good experience with them and he was very satisfied. So I contacted them and they came out to assess. I never went to their showroom but they set me up with a catalytic wood burning stove from Vermont Castings. They said I would need a platform for the stove which they designed and constructed that is BEAUTIFUL. They matched the platform to my oak wood and tile floors. It is a piece of art work yet functional for the safe use of a wood stove. The stove is in the most formal room of my home and I was worried a klunky stove would cheapen the overall look but it actually enhances it. Needless to say the room is now a sanctuary for relaxation with a warm cozy fire. The installation went smoothly and my conversations with Mark in sales answered all my questions about the stove and how to use it---a totally new experience for me. Then after the season they came to sweep my chimney and check things out--again all went swimmingly and I was still very pleased. They continue to answer all my concerns. This season I was sold wet wood by an unscrupulous local seller. They helped me to understand how to navigate the situation and confirmed the thick resin I was getting on my stove windows was indeed from burning wet wood. So I got new wood that is dried out better and no creosote. I am so grateful they can educate me and troubleshoot issues for me. Most recently the baffle on my stove cracked in half and was hanging. I was nervous about burning. I talked to Kyle and Duane. They were immediately helpful and said it was under warranty. They even had one available so I did not have to wait to have it delivered. They were just out in my area the week before the baffle broke. They are quite a distance so they bundle their trips which is understandable. They had no trips scheduled for my area any time real soon. However they did send someone out anyway even given the distance. So the problem was taken care of in less than one week and I am grateful my stove is operational for the cold snap we are in.My experience from initial inquiry, to the install, to the chimney cleaning, to the replacement of the baffle in lightening speed to answering all my concerns about burning. So I highly recommend them and thank them for the warm cozy and relaxing moments in front of the fire. And for the aesthetically designed platform and fast/reliable installation of the stove.

I needed my fireplace repaired. They first sent the wrong tech (gas fireplace only guy). Then two…read moreweeks later the owner Duane came out personally. He did his inspection and sent me a quote and said he had to order parts. Six weeks later I checked the status - he said they were still waiting on parts. At 8 weeks, still waiting on parts. Winter cold is now upon us, so I went on Amazon and ordered the parts myself and had them delivered the next day. Went on the Internet and performed the repairs myself. It saved me hundreds of dollars in markup and labor. Ten weeks after the owner came to my house I still haven't heard back from them. They knew I need my fireplace to heat my house. I guess my money isn't good enough for these people. I will never use their business again and if you need your fireplace repaired you better look elsewhere or you may be stranded without heat.

Very responsive and helped answer several questions I had as a new homeowner! Will definitely be…read moreusing them again

I had a difficult job to do that other chimney companies didn't want to touch. Jason didn't bat an…read moreeye and got it done fair and square. He was great to work with and had great communication throughout the process. Was able to get me scheduled in a timely manner and didn't try to upsell me on products and services I didn't need. Thanks!

Allen the owner is a super guy who held up 100% of what he committed to. I had another service…read moredoing my cleaning who quoted me some crazy price trying to take advantage of me for repair work. Allen's price was in line with others that looked at the job. He will now be my regular service and cleaning guy going forward.

From the owner: Honest, fair. Easy to work withread more

I love it. Gary came sat with us explained everything. Space rooms heat the whole 9. My wife and I…read morevery happy with the choice we made on the fireplace. Gary did everything start to finish. That's true customer service!! I know that I plan on another fireplace down the road he will be the only one I call !!!

LOCAL BUSINESS REVIEW: My wife Rose and I always like to deal, first, with local businessmen and…read morewomen. But we have crossed off Fireplaces & More in Green from our list. We paid $1,700 for an electronic gas log fireplace unit three years ago, with a personal check that cleared immediately so the owner wouldn't lose any money if we paid by a credit card. The unit has never worked as easily or efficiently as he said it would when he sold it to us. After Sunday's widespread power outage in Summit County, the pilot light starter went out. I still have the instruction booklet and followed the lighting instructions to a tee, several times, but nothing happened. So I called the owner, Dana, and asked if he would come over to re-light the pilot light for us. Reasonable enough, right? Well, Dana said he would come out for a $165 service call, which I felt was totally outrageous. He said that I would not find anyone around here who would come out for less than that. Two calls and about 10 minutes later, I found a local company that would do it for a $119 service call. Dana, the Fireplaces and More owner, has been out to our place at least four of five times in the last three years to fix/replace the electronic starting unit, which was always a problem from the beginning. I could understand if this unit was some cheap thing from a big-box store, but it's just the opposite, from a local business that's supposed to stand by its high-end products, or so I thought. After I texted him several times to inform him that I had quickly found another local business to come out to our place for far less, he didn't even have the courtesy to call me back after he gave me the outrageous $165 quote for what would most likely be a short, 10-minute SERVICE CALL! So beware of Fireplaces or More if you expect good, reliable and prompt service. If anyone has a suggestion for someone else to help us, please message me, thank you.

From the owner: Professional/complete fireplace service and installation, chimney sweeping, gas line installation,…read morechimney repairs, chimney caps, cultured stone facing, fireplace design service, gas grills, charcoal grills and smokers, fireplace doors and screens, fireplace accessories, Expert staff on hand to answer the easy and the difficult questions.

Got back to me quickly and was able to come out the same week. He was able to diagnose the problems…read morewith both of my gas fireplaces.

We needed the top of our chimney rebuilt involving masonry work and we wanted to upgrade our gas…read morefireplace with a quality fireplace insert. They did an excellent job with both. They have quality staff who really know what they are doing. We were very happy with the work. The few concerns we had were addressed quickly and fully resolved. They are definitely a top notch company.