Two weeks... two weeks is all it took to naturally repair three years of back pain…read more As David said, a mattress isn't a physical therapist, but I've been doing physical therapy this whole time. I have a muscle condition apparently, which I've sort of known about my whole life, but it was never this bad. I had tried two new mattresses before this one - a tempurpedic, and a cheap floor model from Sleepys that I took because it wasn't tempurpedic. I figured neither one helped, so it couldn't be the mattress. The difference with Sleep Factory Outlet was that David took the time to listen, and to educate me about what makes a person need a firm or soft mattress. We found the mattress that felt best for me, with all the time and attention in the world, no sense of urgency, and not feeling left alone to my own devices. On top of that, they built me a custom-made pillow exactly to the height I needed, in the shape I wanted, at the size I specified, and I've never been happier! Finally, for icing on the cake... I was feeling absolutely miserable and even afraid of driving from how much back pain I had just two weeks ago. I felt light headed and afraid of passing out just from being in the car chair for too long, going on the highways. Something to do with my ribs, I think. I explained my situation, and while David was unable to accept credit card over the phone, we worked something out and I was able to send payment to him and receive my mattress and pillow within hours of them being completed, without having to drive over to try them out! I'm happy to say that I lucked out with the right firmness, as it feels like a full body hug whenever I lay down. I'm getting a solid 8 hours of sleep every night, and I'm sleeping in past the sunlight and sounds of people slamming their car doors in the morning. No more back pain! Incredible.

Really great great honest customer service- David will not…read morepressure you into buying and explains everything and demonstrates his honed craftsmanship-with material on display in the store

The mattress I bought form Shovlin is the best mattress I've ever had. I also love the fact that I…read moresupported a local business!

Purchased a mattress from Shovlin Mattress Factory a few weeks ago . Best money I've spent in a…read morelong time . I'm sleeping much better . Its a quality mattress . I really like the idea of the removable pillowtop . Now I can flip my mattress over any time I want . If the pillowtop wears out I can purchase a new one for around $200 . Larry S

Terese was super helpful in accommodating our mattress needs! Best price-offered amongst competing…read morestores, and delivery was fast and easy.

From the owner: We're more than a mattress store, we're Mattress Warehouse. We take pride in finding sleep…read moresolutions for every body, at every budget, using the most up to date technology and scientific data.

I had a lovely experience at Bob's today while looking for a living room set with my partner. Jane…read morewas extremely knowledgeable and helpful. She was not pushy about ordering items right away but she gave her most honest advice about when to order. The customer service here is phenomenal. Overall this store is very reasonably priced for their furniture. My partner and I are in the process of ordering a living room couch set and mattress / bedroom set. Thank you Jane!

Came in here to purchase and donate some furniture. Staff was nice and friendly. Got what I needed…read moreand left. Since I knew what I was purchasing, told them to just keep it to what I need and not try and up-sale me anything else.

I had been wanting this furniture for close to a year. My husband and I finally decided to upgrade…read moreour furniture but it turned out to be a downgrade. The workmanship is poor, the stitching and padding is un even, the chairs are not level with each other and after 2 service visits, I'm basically told that there is nothing wrong with it and this is what it's supposed to look like. I have had previous dual recliners and they were perfectly aligned even after 20 years. The amount of money I spent for this furniture shouldn't look like I purchased it from FB marketplace or that I let children sew the pieces together and unevenly stuff it. When i tried to leave reviews on their site after they sent me emails to review, only my positive review for the single chair was shown online. What a disappointment. I'm sure they will send the standard apology email asking to contact them to make this right but trust and believe that I've contacted them and they haven't made it right. I reserved my review until after the service visits because I'm a fair person. They won't have to worry about me for my next purchase because I can't trust the quality of their products. Sales man was a 10/10 though. I'd buy from him again if he wasn't tied to this issue. My fault is that I should have stayed home as opposed to going to work to reject this furniture as opposed to expecting someone else to notice these things. I specifically left instructions not to sign for or accept the furniture if it is faulty, but...everyone doesn't have the same attention to detail. They gave me raving reviews from home. The only reason I gave it 3 stars is because of the heat, Bluetooth and massage features which work fine. Learned an expensively valuable lesson. If the store decides to make this right, I'll update the review. Edit... in response to the response that I received from Raymour and Flanagan , I previously sent an email to the mentioned email address this past weekend and received a response that my email was being forwarded to management, however, I have received no further contact.

The worst customer service ever!!! Paid for order in store with promised delivery date of…read more11/22/2025. Never got email phone call or text to confirm delivery. Wasted 24 hours trying to contact customer service to no end. Was put on hold multiple times after being on the line for over 30 minutes twice. Went to showroom where we placed the original order and got attitude from original sales person. They should be ashamed of themselves. Placed request for refund in person told it would take 7-10 business days to get close to $3,000 refunded for furniture that was never delivered. Just freaking awful, especially near the holidays.

Family owned furniture store that really cares. It's a…read moremajor asset to designers. Some home owners don't understand how good they are. Michael, the designer provided such great insight and help me get the look I wanted for my budget. The delivery service... I love those guys! I see them in my neighborhood on their delivers. They remember me and always stop to say hello while I walk my dog.

10/10 service and even better furniture!! I have yet to see a scratch or decrease in quality in my…read morepieces after owning it for 3+ years. The delivery and install was handled with care and executed so efficiently! I would recommend to all my friends and family.