I started going to Sonny in 1998 after a recommendation from my dad who had used him for years…read more I have used him for major repairs to my vehicles over the years with complete satisfaction. I have even had an occasion when he told me that a repair I needed, changing a fuel pump/sending unit, on my Pontiac Montana was within my skill set. he walked me through the process and was entirely correct in his assessment. I was able to facilitate the repair for less than half the cost. Now both of my daughters have been taking their cars to him for years and our first driving grandchild will be taking his vehicle to Sonny. Just yesterday I had Sonny replace the oil cooler in my 2012 Jeep Wrangler and he did an excellent job. Thank you, Sonny and Anita.

Car broke down, was told to go to Sonnys. I nursed my car over to his shop. He called just a few…read morehours later, and jad my repair done the next day. Was very impressed. Hopefully won't have more problems, but will absolutely go back to Sonny's Strait A's

Gabriel Montano, the estimator, was fantastic! He was communicative and kept me apprised of the…read moreentire process and has a great sense of humor and kept me laughing. When I got my vehicle back- it looked amazing! And they even washed it inside and out! Would highly recommend this team of professionals!

It was an awful experience that lasted five months with my vehicle still not repaired and having…read morebeen rescheduled multiple times due to incompetence (e.g. parts weren't ordered, estimate was incorrect which led to an additional claim, rental cars not being set up as promised). Then today when I discovered Ernie had not followed through with arrangements for my rental car (like he promised he would after the last mistake he made) Ernie demanded I leave the property when I asked him to correct his mistake. Ernie was unprofessional and has completely lost his customer focus. Dropping the ball on more than one occasion. He cost crash champions money today, in addition I've filed a complaint with USAA. They've retracted the funds and I'm taking my business elsewhere. Just wanted to inform Mr. Ebert of the incompetence of this facility. Perhaps the entire crew needs to go through training in Three Forks again. Definitely not reflective of his core values.

Needed to find a local mechanic shop that would look after our 2008 Jaguar sedan. Rich was honest…read moreand straight forward with service and maintenance recommendations. Very pleased with the attentive and detailed service.

WARNING!!! Bad attitudes bad service!!! The 3.5 stars…read morereviews should tell you everything! THIS IS YOUR WARNING! One star just because it's required

Took my Mazda to Browns Automotive in Rio Rancho for a checkup. The team was super thorough, very…read morereasonable pricing, and they even included detailed explanations and photos. Honest, professional, and trustworthy. Best shop I've been to. Highly recommend!

Ed did an excellent job on my son's Honda civic. I received a detailed report on the issues…read morecomplete with pictures and recommendations. I highly recommend this location.

Found Larry's Service Center on google map when my Odyssey's battery and charging system light came…read moreon during my road trip to New Mexico. Saw some good reviews online and thought i would swing by Larry's Service Center first after making a few phone calls to check around the auto shops in town the next morning. When I first passed by the shop, I completely missed it as it is not conspicuous. All garages were closed with only a small "open" sign tucked between the windows. I had to make a U-turn and pulled up the back of the building, yet don't see any open garages. I pulled up the side of the building and walked in the door and was stumped for a moment when greeted by an elderly couple and a child. I thought I was in the wrong shop until I met Alfred in the adjacent service area. After talking to Alfred about the problem, he checked the battery's voltage and did an OBD scan. The battery is ok, and the OBD codes narrow the issue to the alternator. Alfred gave me the costs to replace the alternator, new and remanufactured. I was skeptical at first and asked Alfred to check the connections since I just had the drive belt removed for oil pump leak service before the road trip. I was concerned that the previous mechanic may not have reconnected properly. Alfred checked and didn't see any issue with the connections. Not wanting to risk another 1,500 miles around NM and back to CA, I went with the new alternator, but the new alternator turned out to be defective after installation and had to be swapped out with a remanufactured one, which was the only option at that time. I waited in the shop for both the alternator replacements, which were done swiftly. Alfred charged me for the remanufactured alternator cost and the labor is reasonable. Coming from California, I am pleasantly surprised to find such a family-oriented, personable auto shop in Bernalillo. Alfred took the time to look at my vehicle and accommodated me between several cars that he was working on to get me back on the road right before Christmas. I am glad I didn't judge the shop by the outward look, the inside is packed with over half a century of auto repair experience and as much sophisticated tools as the love of the family working together to serve the Bernalillo area. I made my way to White Sand and Carlsbad and back in California without a hitch after the repair thanks to Alfred.

I do not trust many auto shops due to being an uneducated female when it comes to vehicles that has…read morebeen screwed over many times in the past. HOWEVER, Larrys goes above and beyond! I had enough trust in him/them that I called for advice from miles and miles away just to get their opinion. They give fair prices and honest advice, which is very rare in the auto service industry in my opinion. I travel for work and only was in the area for a short time, but if I ever come back, Larrys is where I will take my vehicle needs again and would if I lived there. Thank you so much Alfred and crew.

I brought my 2019 Honda Pilot in because there was a clicking noise coming from my front axle when…read moreturning hard right. They were friendly, and professional. The repair was completed quickly and they were very honest about the outcome and if further repairs would be needed. I did experience one issue. After picking up the vehicle, I discovered the driver's side wiper blade had been badly bent while in their care. I called my service advisor and told him about the issue, and he immediately denied responsibility. I've attached a screenshot of the wiper blades from their walk around video at drop off, and a photo of the damaged wiper blade after I picked the vehicle up. Anyway, I stopped at Auto Zone and replaced my front blades for $30 on my way home, so it wasn't a big deal. It just should not have been returned to me damaged.

I scheduled an appointment two weeks out to have a look at why my AC sporadically blows hot air…read morewhen my engine temperature reads "C". The air conditioner was blowing cold air when I dropped it off the night before my appointment and continued to work by the time of my appointment the next day. Because it wasn't actively blowing hot air at the time of the appointment, they were unable to fix it which is disheartening because I've been dealing with this issue for months now. Anyway, even though I walked away without a fix to my problem, I will say though they have easy scheduling online, and a simple drop off process for those of us who work during the day and week. One inconvenience though is they aren't open on weekends. I found a family member who will help fix my car this time around but I will consider them for the future.

I've worked with Mike and Randy, and they are always professional and concise in their…read morecommunications. I've been happy with the work done and their ability to work with time schedules. They have been faithful to their terms and service quality. I appreciated the straightforward approach to tell me the problems and the possible solutions. Vehicles are expensive, and worth the costs of repairs these days, and quality of the work is so important to help them last; I've been satisfied with their work. They were able to identify the unique differential problems, and other maintenance requests, and completed it in a satisfactory manner.

These folks are really good. Was pleased with a brake job they did, so took my car back for an…read moreintermittent problem with the A/C. Of course a problem that only shows up sometimes is the most difficult one to diagnose and fix. Well they wouldn't stop until they'd figured it out and fixed it, for the cost of the original estimate. Couldn't be more pleased.

I have never had an issue with Big O always professional and kind. this is the place to go.read more

To some people a "big o" is very satisfying! Well, the Big O Tires on Rio Rancho Blvd. in…read moreAlbuquerque truly satisfies anyone with car problems! General Manager Freddie and his Team truly care about taking care of their customers and their cars! We had some air loss in our tires (admittedly while towing a U-Haul Trailer) and our Oil Light went off so we stopped at Big O to check out the tires (not a big deal and they refused to charge us for ensuring they were properly inflated). They told us they could fix the oil leak and damaged oil pressure sensor (okay, so we did happen to run over an armadillo in Amarillo; or truthfully, that armadillo ran/jumped into our oncoming car!). Still, the damage was much more significant than just breaking the plastic air spoiler on the front bumper! We did not want to spend a lot of time or money on our journey from NYC to LA but we could not drive safely from Albuquerque to LA without getting the car fixed first. Freddie and his Team took great care of us, gave us very fair pricing (BTW, Veterans and First Responders get an additional ten (10%) percent discount here!), and totally fixed us up, including changing the sensor, all of the filters, the oil, and everything necessary to get us back on the road safely! I hope never again to break down in Albuquerque but if you ever do, go to the Big O Tires on Rio Rancho Blvd and tell Freddie that I sent you!