Finally found an auto shop that actually knows how to work on Volkswagens the right way! I was on a work trip from Colorado to Albuquerque when my VW Golf suddenly threw the flashing glow plug light and went into limp mode on the highway. I was able to limp it over to Hans Wittler's Welshire location, and from the second I got there I knew I was good. They got my car in for diagnostics right away and gave me a clear, realistic timeline for parts. Two days later the repair was done. The attention to detail and quality of work here is next level. Big thanks to Brian and the whole team. Y'all are straight GOATs for taking care of me while I was stranded far from home. If you need honest, solid work on your VW in the ABQ area, this is the spot. Highly recommend! read more

Hubs and I had been taking our cars to Wittler for over 15 years, and we were excited when this location opened much closer to our house. Unfortunately we've been disappointed time and time again with shoddy workmanship, being overcharged, cheap parts, and absolutely no value placed on customer loyalty. The last straw came when we were quoted $1,000 for a simple repair w a $125 part. To add insult to injury, when we declined to have it fixed, they STILL charged us $200 "because they had to do a diagnostic, blah, blah, blah...". We will no longer recommend Wittler or take our cars there for any other service, period. read more

I have been going here for years and they are responsive, clear, and honest. They have beautiful cars in the shop and nice people work here who try to help.:) read more

Been taking my vehicles here for several years since moving to the area. Service is done right the first time at reasonable prices. They've moved to an interactive website so it's quicker to book on their site versus call. read more

When they mis-diagnosed a failed ac compressor as a broken fan, even I saw they never even looked at the car that I'd left overnight. 2 other shops in town correctly diagnosed it and one got the nod to repair. In the meantime, when I brought the obviously working fan to Hans' attention, at least they promised a refund check would be in the mail "next week ." After no check arrived and my filing a NM State's Attorney complaint, a check arrived several weeks later. With a fair number of VWs in town and with 2 local VW dealers, Albuquerque is primed for a skilled and honest post-warrantee VW repair shop. I got mine fixed at a highly rated Volvo repair shop. Better yet that the local AC repair shop refused working on a "German" car blows my mind, when most of the related components fare from Asia anyway. There is a great VW, Audi, Porsche shop in Santa Fe but I'll leave that review for another day. read more

The guys at Hans Wittler's have been servicing my German made autos for many years. They do an outstanding job and are very professional. It is hard to find a trust worthy mechanic and these guys meet that need in spades! Estimates are always made prior to work being done. They will steer you in the right direction every time Hans...you have my business for life. read more

Hans Winkler Garage (HWG) is a fine shop, ancient; if you own a high-end European car in Albuquerque and possess deep pockets it is the place. They seem competent, and are using their space to the utmost capacity. In my case, HWG were gracious and kind enough to waive the time spent to diagnose my ancient 1998 Jetta TDI since they had not the pin tool for timing the injection pump. There service writer was diplomatic, but they sent me to another garage in Albuquerque, Dub Motorworks, which did not have the tools to install an IP - which proved to be the issue - in my Jetta or honestly the interest. It was the first time I had gone to a garage in twenty years, mind, since I normally do all my own work, so perhaps I am not a typical customer. However, if you are travelling I would not recommend either garage. read more

the review is based on the quality of the service and treatment of the customer. I needed an oil change and made an appointment about a week in advance. was told when I got there it would be 1.5 hours. okay, a bit longer than normal. but okay. the wait was 3 hours for an oil change that should take 30 to 45 minutes. when I asked how soon car would be ready, I was told that they had the best audi mechanic available, but he was really slow. very detail oriented. (really?!) if the best audi mechanic you have takes 3 hours to make a oil change, your management needs to take a hard look at the shop because if that is true, they are losing money. so, for lack of customer service, for keeping me waiting for 3 hours for a simple oil change and insulting my intelligence. one star. I cannot recommend this shop to you on any level. I did use their services a long time ago at the original location. and found the family friendly and attentive. the problem with growth is that the personal touch is lost and employees as a rule dont really care, as it is not their business. the Audi dealer a half mile away charges a bit more, but at least they dont leave your A $ $ hanging in the wind. and they get the job done quickly. next time, I will pay the difference and let the Pros handle it. I recommend you do the same. or get a groupon and get the oil change done at valvoline or jiffy or elsewhere at half the price. and in 30 minutes or so. it is, after all, just an oil change. not the rocket surgery which the people at wittler seem to think that is. read more

Fast, reliable, honest. No nonsense business model. Highly recommend them. Skip the over priced, under staffed and incompetent dealerships.

We have taken both our German cars (Audi and VW) to Hans. Most recently we needed a door lock repaired but they did an overall inspection and suggested a couple things. One of the items was potentially under warranty and they confirmed with Audi. Overall, they were not pushy, just layed out the evidence. I even requested something additional and they didn't think it was time. I appreciate the quality service and honesty. read more

I brought my vehicle in for some suspension work, transmission fluid and filter, and a faulty brake sensor on my 2000 Porsche 911. When I brought the car in, they said all the parts were there and everything would move forward as planned. Then I received a call later in the day saying my car was ready for pickup, except the brake sensor part did not come in and the repair couldn't be completed. Now, I have the brake wear light and ABS light on and they wanted me to bring the car back when the part was ordered. They made no effort to compensate me for the inconvenience. They seem to do a decent job with the work, but it is never smooth and always make the customer fight and pull teeth to be treated fairly. I'm going somewhere else next time even if it costs more. read more

Honestly, if you look at my past reviews - I'm not hard to make happy, I'm easily impressed, and overlook bad service because it's easy to have a bad day. Having said all that - if I could leave zero stars I would, DO NOT take your vehicle to Hans Wittler, at least not this location. We scheduled an appointment for last Monday, three days in advance. Dropped it off first thing in the morning on the day of the appointment. Two days later (Tuesday evening) I hadn't heard a thing (nothing) from them so I called. Marcus (service rep) said they only had one VW specialist and he was working on other cars, but they were going to try to take a look at it the following day. Wednesday evening (day 3) I call and he says they've taken a look at it and it could be one of a couple possible sensors or a bad cam shaft. Evidently they don't have the VW VAGCOM system diagnostics. Thursday morning I call to check status and Marcus says they ordering a new sensor and the part arrives Friday and they should have it done Friday. Never hear back from them after that. Monday morning I call and they say they're getting ready to start on and it should be ready by the end of the day. Monday evening I call to see if I can send my daughter to pick it up - Marcus tells me there was a mistake "we ordered the right part, but the dealership put the wrong part in the box, it's the right box, wrong part in the box, we won't get the right part until Wednesday." EIGHT FULL DAYS they had my Passat - three days before they even looked at it, five days to order and install a common sensor and eight days into it they still have my car and haven't even started on it! I told them not to touch it - I was sending my daughter to pick up the car and take it to a reputable repair place. It cost us hundreds of dollars for my daughter to Uber around for a week and I barely got a half a** apology. I though I'd save a little on labor - do yourself a favor and take your vehicle to University VW or a dealership. You'll be glad you did. It's obvious they've forgotten what it means to take care of a customer when you're in the service industry. I'm really hoping somebody at Hans Wittler tries to dispute anything written here. Too bad really, when the dad had the business, it was pretty good by most accounts. read more

Exellent vehicle repair for German and foriegn vehicle repair. Far less expensive than anybody the dealership competition in Albuquerque. Excellent place to take your car for foriegn vehicle repairs. read more

If you want to go to a shop that cannot honor their estimates and has no integrity, gives you different prices, lies to you at all times, and does not care about you then you come to this place. I am not from around here so I went based on reviews (don't make that mistake). I showed up and explained what I wanted him to replace on my vehicle. No diagnose just wanted a simple hose replaced. I left my car and they had it there for the whole day to give it back to me after 5pm to give me an estimate. I was furious because I did not ask for an estimate besides he had already emailed me one earlier that day which was reasonable and I called to let him know to go ahed and do the work and he said that estimate was not a real estimate. so not only did they keep my car there all day but absolutely nothing was done but an estimate. I told him he had wasted my time and theirs. He went on apologizing and he would remove the diagnosis price from the estimate(which I didn't ask for or needed) and just charge me half the hour for labor. So still I made an appointment for the following week. I took my car in today and if I wouldn't of called my car would've sat all day at the shop again. We had settled on a price and I reminded him of the price plus tax. When I went to pick up my car he tells me that he has to charge me 38 dollars for power steering fluid because he couldn't salvage the one that I already had. I was like WTF!!!! salvage. One you are supposed to always use new power steering fluid when being change or worked on. Not only that he should've know he was going to need that when changing a power steering hose. On top of that the full bottle of CHF power steering fluid cost around $30. He just wanted to make up for the diagnosis that he originally said he would not charge because of the "misunderstanding. Bottom line this place will rip you off, lie, and cheat you out of your money.DO NOT TAKE YOUR CAR TO THIS ESTABLISHMENT THEY ARE THE KIND OF SHOP WERE YOU GET RIPPED OFF AT EVERY OPPORTUNITY THEY GET.One last thing do not trust this place or Marcus that works there. read more

Made an appointment for an oil change. Took them eight hours. Why make an appointment? They never called with an update, I had to call them. Did not reset my car to indicate that service had been provided. If they cannot do a simple oil change with efficiency or provide updates with a simple call, I would hate to see what they do with a real repair. read more