I had been meaning to try this store for a long time. Historically, Brooks Brothers had been above…read moremy price point but times had changed, I needed some dress shirts and I wanted quality. This BB is part of Somerset South. However, it has its own entrance (big plus). It has two floors and a classy, refined interior. Dress shirts and ties are on the ground floor. One thing that immediately distinguishes this store is service. You don't feel like salesman prey when you walk in here. However, the staff is quite knowledgeable, patient and helpful. Amy, the person who helped me, explained that the store has only non-iron shirts in stock but offered to order the non-non-iron kind for me free of shipping cost if desired. After doing my homework on the BB non-iron process and cloth, I decided to try the shirts. Nevertheless, Amy said that she didn't want me to be unhappy. She said that I could wash one of the three shirts I bought, try it on and return the three shirts for an exchange if the washed shirt felt bad (happily, it did not). That's service! I recommend this BB store to those looking for a quality, un-harried clothes shopping experience.

I'm blown away by the customer support I just received at this place. I just moved to MI from CA…read morehaving spent the last 15 years in the tech sector, so my wardrobe consisted of jeans and tee-shirts. New job, formal company, so since arriving in MI mid-March of this year, I've spent more than $5,000 at this Brooks Bros. One $200 sweater I purchased came back from its first dry cleaning with 3 visible marks where the fabric had torn away. I took it in today simply to swap out and (without even looking up my account history!) was confronted while waiting in line at the register by a guy who looked at it and immediately told me to go pursue reimbursement from the dry cleaner!! I told him please let me get to the register so you guys can look up my account, and he got more firm with me that they're not going to do anything for me. What a flawed business strategy by a high-end retail chain. My money will be well spent elsewhere going forward.

Excellent service. The sales people actually listened and helped me pick out the perfect suit. I…read morewon't go anywhere else when I need something formal.

Sam Michaels is the only place I shop for menswear. Michael and Wally are truly the best--nobody…read moretakes care of their customers like they do. Every time I walk in, they make me feel like a million bucks. The selection is incredible, the pricing is fair, and the service is unmatched. It's the complete package! I've bought multiple sport jackets, suits, and even a tux here, and every experience has been outstanding. Love this place!

They are very friendly and great customers service they do very nice products to I will go there…read moreanytime I need suits and tuxedo

Great service, knowledgeable staff, ask for Herman, he was so easy to work with and never looked…read morerushed. He stayed an hour past closing to finish our purchases, would definitely recommend

I have been shopping at Carl Sterr for many years. The service provided by Carl and Lenore has…read morealways been excellent. The tailor service provided by Walter is unmatched.

From the owner: Specializing in: - Men's Clothing…read more- Made-To-Measure Custom Clothing - Private Label Items - Appointment - At-Home Wardrobe Consultation - Tailoring - Deliveries - Gift Consultation - Concierge in-home wardrobe organizing *Spring style happening now!

Friendliest staff I have ever encountered. Excellent clothing with timeless style for both me &…read morewomen. The material Vuori uses is the best in the fashion world. I am so thankful they are in Michigan.

From the owner: Vuori draws inspiration from the active California lifestyle--an integration of fitness, yoga, surf…read moreand life. We make products that stand the test of time and hope to inspire others to live healthy, extraordinary lives. We're a Climate Neutral Certified brand that's committed to sustainability. Investment in Happiness drives meaning for every area of our business, a philosophy and active commitment to the shared happiness of our team, customers, community and natural environment.

Great place with a well-curated selection of clothes. Also customer service par excellence! Kevin…read moreand Elga (sp) accommodated a rush turnaround in tailoring for me for an urgent need. Will return to Claymore for more any time I'm back in the area.

Great place for top of the line men's clothing. Great selection and fantastic service.read more

This was my second time returning to the ZARA store within the last month and I received Customer…read moreservice from Jill both times . She did a great job navigating the line that she had as well as making me feel attended to as a customer and not rushed. She was also very professional, and ensured that all of the my needs were met at the store. I will be back again!!!

Rude, messy and unhelpful…read more Wait a long time in long lines for a snotty manager who is happy to say no about common sense returns. Yuck.

This is my go to for work slacks, the slones rock the office. I have many wool winter coats, shirts…read moreand so many sweaters from here. I go in spurts of buying work clothes from here. My husband loves their winkle free button up plaids here and has several in the closet and their khaki pants fit well and look great on too. I also have many dresses from here over the years. They have come a long way from the days animal printed t shirt days.

I went in here to get a button replaced. I bought the pants from this store 2-3 months ago and the…read morebutton came off. Was initially told they could do it. After looking at the pants the salesperson was rude and told me I bought them at a different store. I just moved to this area and have bought two pairs of pants from this store (each at like $60). I will not be going back. I understand that they don't think I bought the pants from their store. The pants say "banana republic" on the tag. The salesperson claimed they were sold at a factory store because of the tag. 1. As I mentioned I haven't been to any other banana republic stores. 2. Honestly wouldn't have been half as mad if the salesperson just told me they couldn't do it rather than being rude.

Wonderful store! Came to buy some perfume and of course browse! Lots of designer brands and I…read morediscovered a new perfume! Wonderful staff and fantastic service by Faye and Jenny in the perfume department!

Neiman Marcus at the Troy location has the most arrogant, ridiculous and terrible customer service…read more This is my first time shopping at this store because I need a last minute foundation. First of all when you walk in, there is no one working. I can totally understand why now. When you walk in, no one will greet you or ask what they can help because they are too busy chatting with each other. After some struggles, I purchased a foundation that was not the one I wanted originally and the sales told me that I can return it if the color was not matched in 30 days which was clearly stated on my receipt Then, I decided to not want that foundation because of the color mismatch and I had an allergic reaction from the color match in store I sent it in the mail to that store and I waited for 2 weeks for their reponse. They basically ignored me until I call them 2 weeks later to ask about my status of the return. All I got after that was "honey it takes at least a month." so I waited. The next day they called me back and accused me of using a lot of the foundation and how they could not return an used item when I didn't even open it. She said they had a way to check it but the foundation bottle is colored, not transparent. I tried to explain to her about how I didn't want this to begin with and she pressured me to buy it and I had a serious allergic reaction from it. She basically said there was nothing I could do and we couldn't return. I said can I talk to your manager and she said yes she will call me back the next day. Not only they didn't call me back, but they just automatically shipped me back the defect foundation and called it a day I will say I am very disappointed about this kind of inconsiderate customer service from a well-known high ended department store. Please save your piece of mind, DO NOT EVER GO THERE!

Soft and comfy UGGS bucket hat ! Yes, tried on puppy…read more I would def recommend. I absolutely love it

I have been a loyal Spa Nordstrom customer in Troy for more than 13 years, and unfortunately, the…read morelevel of customer service has declined significantly over the past several years. I have had multiple appointments changed because an esthetician was unavailable, and since the pandemic, evening appointments have become extremely difficult to get. I continued going because I had a regular esthetician I trusted. Unfortunately, my experience this past May was especially upsetting. The esthetician I was scheduled with arrived 30 minutes late, which resulted in a rushed eyebrow wax. I ended up with a waxing burn that removed skin above my eyebrow. After that, I simply decided I would no longer book with that esthetician and would return to my regular person. I made an appointment with my regular esthetician months ago for this Sunday and confirmed it. About an hour later, I received a call telling me she would not be working that day. I was offered another esthetician, but after my experience in May, I was not comfortable doing that. The timing was particularly frustrating because I am leaving for a trip this weekend, so I had to scramble to find another spa that could fit me in before I leave. After 13 years, I have decided I will no longer be using Spa Nordstrom. Nordstrom used to be synonymous with exceptional customer service, which is why I remained loyal for so long. Unfortunately, my recent experiences no longer reflect that reputation.