Wonderful store! Came to buy some perfume and of course browse! Lots of designer brands and I discovered a new perfume! Wonderful staff and fantastic service by Faye and Jenny in the perfume department! read more

Neiman Marcus - Shoe Stores Near Me - Troy, Michigan

Neiman Marcus at the Troy location has the most arrogant, ridiculous and terrible customer service. This is my first time shopping at this store because I need a last minute foundation. First of all when you walk in, there is no one working. I can totally understand why now. When you walk in, no one will greet you or ask what they can help because they are too busy chatting with each other. After some struggles, I purchased a foundation that was not the one I wanted originally and the sales told me that I can return it if the color was not matched in 30 days which was clearly stated on my receipt Then, I decided to not want that foundation because of the color mismatch and I had an allergic reaction from the color match in store I sent it in the mail to that store and I waited for 2 weeks for their reponse. They basically ignored me until I call them 2 weeks later to ask about my status of the return. All I got after that was "honey it takes at least a month." so I waited. The next day they called me back and accused me of using a lot of the foundation and how they could not return an used item when I didn't even open it. She said they had a way to check it but the foundation bottle is colored, not transparent. I tried to explain to her about how I didn't want this to begin with and she pressured me to buy it and I had a serious allergic reaction from it. She basically said there was nothing I could do and we couldn't return. I said can I talk to your manager and she said yes she will call me back the next day. Not only they didn't call me back, but they just automatically shipped me back the defect foundation and called it a day I will say I am very disappointed about this kind of inconsiderate customer service from a well-known high ended department store. Please save your piece of mind, DO NOT EVER GO THERE! read more

Neiman Marcus - Shoe Stores Near Me - Troy, Michigan

Some of the worst customer service I've ever received from this place. I went to pickup an online order and asked a sales associate if they could point me in the right direction and they looked me up and down and acted like they were too good to help me? Not sure what world that sales associate lives in but learn some customer service. Nordstrom and Sak's Fifth never have this problem. I'd advise you to go there so you don't deal with shitty customer service when you're spending $1000+ with the a store regularly. PS - not sure what the scrubs name was who needs to learn some customer was but he was a younger/middle aged middle eastern guy with his hair slicked back and some cheap gold frames. He was by the men's clothing/shoes. read more

If it wasn't for Miss Tia (5 stars for her; 0 for Neiman) in the shoe department I would never shop here, only order online....the sales associates are so unwelcoming and unpleasant, they demand u to know what you want on the spot and even when u tell them they have no info for you & say check online...pathetic Miss Tia on the other hand has actual sales experience to help guide me into my purchases, anyone who shops with her knows exactly what I'm talking about, when I say I want something she'll give me her honest feedback and also knows exactly how things fit, one time I didn't believe her and ordered it anyways and when I received it fit baggy exactly as she stated, from that day on I listen to her because she knows exactly what she's selling. It's hard to find good help these days, thanks for being a big help read more

renee the store manger at troy I'm location was extremely rude and not willing to help with a fragrance that I received as a gift that was not used and just the box opened. I called the Chicago neiman marcus and asked a sales associate what the exchange policy is for the fragrance that hasn't been used at all but just the seal open on the packaging and she said you can most definitely do an exchange as long as the fragrance hasn't been used. I will never shop at there ever again. I'm very turned off by the horrible customer service read more

Does the store even sell things anymore? I went here looking for some holiday apparel. Think glam. Think luxe. Color me surprised when I walked into what looked like the Macy's at Oka Mall. This store is a vast wasteland of nothing. There is virtually nothing in stock, and even less people to help you with any questions that you may have. After spinning in circles for probably 30 minutes trying to find cocktail dresses and realizing there weren't really any in the actual store, I turned around and left. During the entire time I was in the store not a single associate approached me. To be fair I don't think I actually even saw an associate. read more

The customer service is not what it used to be, but I still come back for hard to find brands that you won't find in other stores. Ambiance and display are also A+. I wish they'd focus more on the experience. read more

Beware!!! Worst customer service in the shoes dept. Some sales ladies there hate returning with terrible attitude and the shoes management not professional at all! They will try their best to not to return any designer shoes! They will accuse you of wearing them when you order them online and they have never been worn! I would give them 0 if I could. Very disappointed with Neimans when I spend thousands of dollars there and been a long time customer. Do these shoes look like they've been worn?? The imperfections on the heel were like that from trying the shoes on!! read more

Neiman Marcus - Shoe Stores Near Me - Troy, Michigan

I recently did an in store order for a pair of shoes for my son's birthday but never received them. Filed a claim with them and fedex, they then denied my claim and said sorry nothing we can do!!! You guys have terrible customer service and you're stealing at this point!!! read more

Visited with Kam in the fragrance department. He gave amazing pointers and has extensive knowledge on fragrances.

Neiman Marcus Troy is worst retail store that you can choose to shop. It's like a ghost town , there is no one ever there to help . If you see any employees they usually seating on the chair , ignoring you because they are busy talking with couple coworkers . Couple times I got some makeup and skincare from Lancome and Giorgio Armani and guess what when I came home I opened the box and the product looked old . When I checked the expiration dates it was expired 3 years ago . I realised why Neiman Marcus has products in stock when no one has it , it's because they don't have clients coming in their store to buy it and they keep it in the counters for years . If you go back with old product their managers were so rude and they will tell you they can't return it and it's my fault not checking expiration date . Make yourself a favor and don't go in this store . read more

I ordered a pair of Tom Ford Pad Lock Heels for a special occasion this past Tuesday.. I paid overnight shipping as well, the shoe didnt ship out after two days. I contacted the store two days in a row and was promised the shoe would be here by Friday 2/16. however.. I received a email at 3am stating that the shoe will now arrive Monday 2/19. No apologies came with that email. if I wanted a shoe on 2/19 I would have did regular shipping. I am very disappointed in this store. I will never purchase anything else from here moving forward. read more

My boyfriend and I walked over to Neiman Marcus this afternoon to check out the Stone Island collection after receiving very bad service over at the Saks Fifth Avenue store. We were treated exceptionally well by Larry and Barry! Larry greeted us right as we walked into the men's section and was so incredibly helpful. The selection of the Stone Island merchandise was also amazing! Larry and Barry didn't just give wonderful customer service but were extremely friendly and I believe truly enjoyed talking with us. I can't recommend them enough for their remarkable service! We walked away with a great deal on the items we bought as well as some complimentary water bottles which was really kind of Larry to grab for us after such a long and fabulous conversation! Thank you again Larry and Barry! read more

So today I did curbside pick up. I called in letting them know I was there for pick up (there was a car in front of me that was waiting as well). The woman comes out hand the person their items and walks back in. Now it's my turn.. the lady is having a hard time finding my item and when she finally finds it and says she's coming down. The women gets to my car I roll the window down she immediately starts looking all in my car and then after giving me my items she says she has to take down my license for the order. I had my kids w/ me so I wasn't about to go there w/ her but I'm black and you do that? But you didn't write down the white person license who was in front of me??? I spend my hard earned money just like everyone else, so for her to do that is crazy! So tired of it! read more

I came here for makeup. I was color matched to a shade that was too muddy for my skin tone which I discovered when I got home. I was only offered two choices and so when I went to return the foundation, mysteriously, there's another shade the sales associate offered me that is my correct shade. However, NM doesn't offer returns on foundation even if you are color matched incorrectly. Also, everyone knows the lighting is weird in malls and department stores. Needless to say, NM is kind enough (sarcasm) to offer an exception to their own rules and shortcoming and offers an exchange. Of course, upon my now THIRD trip, they do not even have the shade that matches me in stock to ship or buy in store. So yet again, I'm going home with a shade that doesn't match because the manager Sara has stipulated that I can only exchange the product for the correct shade. Yes, the shade that's not even in stock. I am beyond frustrated. If it wasn't for the mimosa I just enjoyed I'd say more. However, I fully understand why NM is depreciating as a company and the store always seems very empty. They only care about the sell not the client. I even asked for a gift card instead of taking the wrong color home again. I was told no. Lol. There needs to be a serious revision of policies here and also a revamp in managerial coaching. What a mess! At least the bartenders are enjoyable and the drinks are nice. Update as of 12/9/2022: They (Sara & Luma) offered me a refund today solely because of this review. That would make it my FOURTH time going back to the store for what could have been rectified on the FIRST visit to return the item when I asked for an exception because I did not know beauty was included in their return policy as it is not stipulated. I will be writing to the GM, closing my NM credit card, and no longer patronizing Neiman Marcus. This was the last straw for me. read more

Truly has taken a decline used to be a great store clean respectful people I don't know what happened but now it's terrible and man did it get dirty hallways to restrooms are dirty the restrooms are horrible piss everywhere stunk like piss like Oakland mall you would think an anchor store would be better but I guess it falls like all the others read more

Store is clean and has an excellent selection of woman's clothes. The men's clothes is a mess! By mess I mean that the entire department of casual clothes is for the hip hop generation. What happened to fine designer shirts and pants? It's all this heavy jeans and loud shirts that belong in a rap video. Salesman was great at ignoring us. He stayed on the phone while I looked at him and hinted that I needed a new belt. He just continued his conversation on the phone. Do not go there! Horrible service for men! Women's department is very good. read more

I am really more of a Neiman Marcus kind of guy as I feel Saks Fifth Avenue is old money (snobbish) and Neiman Marcus is new money (young and hip). I have had a Neiman Marcus card for years but, do 99% of my Neiman's shopping online as we don't have a Pittsburgh location which I still don't understand. I was so excited to shop at this location that I parked in the garage directly connected to it. I must say that the store is as beautiful as the rest of Somerset Collection. Nice and open with tons on natural light. We made our way to the woman's shoe department to check it out. The selection was much better than anywhere else I've seen in a long time. Every high end designer and brand you could think of was well represented. The sales people were very pleasant and eager to help at a moment's notice. After we finished in the woman's shoe department we made our way to the three other floors of the store and explored before finishing in the men's shoe section. The tiny men's shoe section was a major disappointment compare to the quite large woman's shoe department. The men's section did have some really nice luxury sneakers that I haven't seen anywhere else. My main complaint like most of the other reviews was the service or should I say lack of I received while trying to make a purchase in not only the men's shoe department but, the fine fragrances counter as well. I was completely ignored. I did however receive outstanding service at the nearby Saks Fifth Avenue at the other end of the mall. Now I know this treatment does not represent all of the Neiman Marcus locations as I have received exceptional service at the Atlanta and Washington D.C. locations in the past. In fact the service I received at the Atlanta location was so good that I opened up a Neiman Marcus card on the spot. Neiman's as a whole could learn a lot about how to treat their customers from Nordstrom. read more

Neiman Marcus - Shoe Stores Near Me - Troy, Michigan

Will never shop here again. DO NOT EVER SHOP FROM ALI. I went in to do an exchange and for some reason he had to do an exchange and put the money on a gift card to reorder. Long story short over a month later my order never came in that I paid for. When I called the store they told me it's because the item is out of stock and ALI should have notified me. They took my money and I never received a product or communication. Ali is super sketchy and there was no reason for the exchange to be put on a gift card and then reordered. Shame on Neimans to steal people's money and not provide a product. Ali is super sketchy do not trust him. read more

I was in the shoe department and a young lady named Alicia asked me if I needed help. I told her the shoe I wanted and she said she would be right back. I waited 10 mins and she stepped out from the back and told another customer she didn't have what they needed, then she told me she was grabbing the shoes and she would be right back. I sat down and waited another 10 mins or so and she walked out with her belongings and got on the escalator. I followed behind her and asked did she forget about me and she said oh yeah we don't have them. That was unacceptable. When I called the corporate number I had to leave a message. I wan really disappointed with the service needless to say read more

Worst customer experience ever I got a birthday gift never worn with tags on them and trying to return them or an exchange. I am going to shop with them store credit and they are giving us the hardest time not trying to exchange or help us worst customer experience ever!!! read more

Sales people were standing around talking no one approached. When they did were very condescending. Never will shop there again. Took my business down to the other store. Said was very helpful read more

Five stars just because they have the most knowledgeable Shoes Sales Associate (Miss Tia) that I've ever met. She has been in the shoe business 45 yrs +/- (sorry, can't recall exact amount of time). She was personable, down to earth and actually cared about making sure I was fully satisfied with my $$$ shoe purchase. She taught me a lot about multiple designer shoes and how they would fit my particular toes, heel shape. Sometimes EU sizes/fit vary so much by designer and I'm always nervous when paying for luxe shoes as they are an investment so I want to get it right and not have buyer remorse. After 30 minutes, I learned more from her than the last 15 shoes salespersons I've met anywhere. I highly recommend if you see your shoe inventory as an investment or if you want to buy your first designer pair, see Tia. She made my day at NM! PS. It's true that the service in the rest of store is subpar, at best. Most customers seem to be ignored. They desperately need training - lucrative customers come from all walks. BUT Tia earned the store five stars and I will return just to see her. The rest of my shopping is at Nordstrom or Saks as their sales teams know me and are very helpful. read more

Okay - first thing's first - I do not buy clothes here. Not because I don't want to, but I simply cannot afford to, not even on the 2nd floor (the third floor is where they keep the really good stuff, Chanel etc. The second floor is slightly more realistic - Theory etc.). Now why would you torture yourself by going into a store that you can in no way afford? Here's the thing - brand name cosmetics cost the same at Neiman Marcus as they do at Macy's...at Nordstrom...at Sephora. But Neiman's has this old-school feel. The ceilings are high, the floors are marble, the display cases are pretty and the service is wonderful. And I like to buy my lipstick in a place full of gleaming glass and chrome, and Hermes scarves, and belgian chocolates. And then I like to go have a cocktail (a really true cocktail) at the counter at the Zodiac cafe and imagine all the ladies around me are wearing gloves. And on my way out, peruse china that will never make it into my house, and shoes that I cost more then my rent. The way I see it, I SAVE money by going to Neiman's because I can't possibly buy anything but stuff to put on my face there. But, after a trip, I feel slightly richer, carrying my butterfly bag into my 2002 Accord, and driving home to a city that once had stores that gleamed just like that. Note - it's kind of a pain, and the only reason it's not 5 stars - only Neiman Marcus, American Express and cash. The Zodiac takes JCB cards too. read more

I had the best experience in the women's shoe department. Miss Tia was very helpful and patient as I tried on numerous pairs of heels. She made sure that I was comfortable and happy with my purchase. read more

3 stars is pretty accurate. I've had some TERRIBLE encounters w/NM, but the service I encountered at the CUSP dept more than made up for it. I had a $150 gift card for NM and needed to spend it before it expired. Long story short, there is an EXTREMELY RUDE and condescending lady working in the purse dept near Tory Burch/MBMJ/Rebecca Minkoff purses who reduced me to tears after yelling at me, accusing me of mistaking NM for Macys, and pretty much insinuating that I wasn't worthy of shopping at her "high end store" where "all the purses we offer are much higher than your price point". (To be fair, I've browsed the purses at NM before and have found the SA at the YSL counter to be extremely helpful, patient, gracious, and accommodating.) I ended up in the Cusp section upstairs, determined to spend my gift card. I met Larita there, who is the sole reason I will continue to shop at NM. She was so kind and helpful, and she gave me great suggestions as well. She never once rushed me or made me feel unwelcome. I walked out of the store 2 hours later (which is a lot for me), but happy and pleased with my new Theory pants! If you do have to come here, either head straight to the men's, "high end" purses, or Cusp sections. Everyone else I've tried to talk to is too cool for school, but the SAs in these sections will help you out. read more

I have not had the best experience in their women's shoe department - I wander in every so often to take a look around at what they have but have yet to be approached by an SA. Shopping in casual clothes? Good luck getting any attention! Handbags is a different story. Dan H is one of the best SAs ever! I've been in many times, and he is always 100% courteous and professional no matter if I am just looking or buying. Two stars for shoes, five stars for handbags, three stars for the store layout (not as confusing as Saks but still not great). read more

Heard sales team gossiping about other employees. Not very professional. and didn't approach to help. Very condescending. Won't be shopping there again. read more

Oh Neimans...... I have a love-hate relationship with this store. Pros: -Decent selection for such a small store -Probably one of the only places in MI you can buy Hermès scarves (my mother loves them) -It's generally quiet and not a ton of people. -They validate Valet parking with any purchase, and it's accepted at all 7 valet locations within the mall. Cons: -The employees will look at you like you're a beggar off the street if you're not dressed correctly. -Some of the salespeople are stuck in the late 80s style-wise. -Salespeople are extremely pushy and sales-driven. (Except for Barbara in Handbags, she is one of the sweetest ladies I have ever met. And her knowledge on the products is second-to-none.) -The store is showing its age, it could really use a renovation. All in all, I enjoy walking through and browsing, but I will usually end up taking my business to Saks or elsewhere. read more

I have had multiple poor customer service experiences here. I've also witnessed associates talking on their personal cell phones on the sales floor, which I find both rude and unprofessional. A number of times I have experienced associates completely ignore customers and not even greet them. The team here seems more driven to make a sale rather than to find long-time customers. I will not shop this location again. read more

I take my wife and daughter shopping to "Neiman's" a couple times a month. They love it and it makes me happy to see them make purchases that make them happy. Always a wonderful experience with friendly staff who eventually get to know you by first name. The consumer experience, along with the quality and quantity of merchandise this store carries is amazingly good.. read more

I love Neiman Marcus. My most recent experience was at the Troy store a week ago. I had purchased a Chanel handbag at the Neiman's in Chicago. To save sale tax I had it shipped. Once it arrived I decided it was all wrong for me. Living in Ohio, the nearest Neiman's is in Troy. I called and they said there would not be a problem to return it for a refund so I made the 4 hour trip and was pleasantly surprised at the size of the store. Many Neiman's are small. I spent over an hour at the Chanel boutique looking for a replacement the was more suited to my style. I really don't want to get into why I bought the other one. It was just one of those buyers' remorse things because I made a decision too quickly. Anyway, Jennifer, the sales person was amazing. She dug out about dozen different bags and encouraged me to take my time and said on at least two occasions that a full refund was an option because she wanted me to be completely happy. My issue is that I have wanted a Chanel bag for years and was determined not to walk away without one. I narrowed it down to two and made the final decision. It resulted in a $1700 savings over the original one I bought in Chicago. I am completely satisfied with my choice and will not hesitate to make the 4 hour trip again for my second Chanel bag. read more

Bruce in men's clothing is the man, that's all I can say. He is the reason I am giving this place 5 stars. Most other employees are very vapid and don't hide that they are basically head hunters. Bruce gets 5 stars because he allows you to see his personality. I feel like most sales associates go into robot mode when they clock in and only worry about their commission. They REALLY need to remember that they are just regular people. Act friendly and don't make it obvious you just want a sale. I don't care for most of the selection, it's full of lame brands like PRPS and the sneakers are... Blingy and not tasteful. read more

I have been looking for the MFK gentle fluidity for a while now. When I checked online the NM website indicated that this location has none. I called to see if they will be receiving anymore and the sales rep I spoke to stated he has one more available, I found that weird since usually when it says out of stock online it means out of stock. I asked him to place it on hold excited that I found it. I went in and purchased it, first I was disappointed to see how much this store has changed. Not well taken care of, no greeting, and employees seem more interesting in chit chatting than helping. I've felt judged from the moment I walked in as if I don't fit the image of a client they can make a sale off of. I went ahead and made my purchase. When I got home excited to get my perfume, I noticed the packaging looked a little like it's been sitting on the shelf for a minute. In addition, the color of the perfume was completely different then what was online. When I went in to the store 2 days later explaining the situation, I was dismissed immediately and told we don't return open fragrance. I tried to explain the situation and again dismissed without even an apology. I went online to read the return policy and even read the receipt, no where does it state you can't return open fragrance. The whole way the interaction played out including the first visit, I felt so degraded and belittled. That is not an experience any patron should receive. read more

I went in to get a nice outfit for my nephew who is 11. He loves to get designer outfits on special occasions or as a reward for good grades ect., as he likes to match me and wear what I wear. my boyfriend and I walked in to the kids department and we were immediately greeted with a smile by your sales associate by the name of Claudia. we told her what we were looking for and she was such a fantastic sales associate. She even gave her honest opinion about some of the options telling us what she thought looked better, pulling things from the back not even on the floor, making sure we seen everything and gave us all the options she had available in the sizes we needed. Never was pushy or felt like she was just trying to sell us. Very genuine service. Claudia you're awesome. Even when it came time to pay and we were having difficulties using the Klarna payment options she was more than willing to help. We only got 1 shirt after she pulled out so many items and we were still served with a smile. Like I said Claudia you're awesome!! read more

Good for shoes and accessories, and tailoring. The more casual clothes (men's sportswear) sometimes tend to be a little more guido-ish sometimes, but I don't really think that's NM's fault. Service can sometimes be spotty, though, unless they get the feeling you are going to spend money with them. read more

I always have a great experience here. I never have any issues and shocked at all the negative experiences. The sales staff at this store is always so willing to help. read more

I've always had a great experience at Neiman Marcus. The employees are very friendly and always make sure to help you unlike other department stores like Saks and Nordstrom. The associates are not snobby but actually very nice and get the chance to know you over time. There is a great selection of beauty products and clothes for people from their 20s and up. Probably one of the best customer service I've ever received. read more

Poor customer service, I called to order an Item over the phone! The sales agent got frustrated from beginning, and anything I ask him to do, answer was impossible! How can you go around comapny rules and policy???? And after throwing so much attitude, he agreed to let me do the purchase and ship it! Then he called me back, and said my information is not matching up???? And he is closing in one hour, and he can't do the order for me!!!! I keep asking him, what information does not match up, he couldn't explain, and he kept repeating that my info doesn't match up!!!! Really, you should of just say that you don't want to do the order over the phone!!! He was definition of RUDE! I thought for a second that I called McDonald on accident! Wow to that Neiman Store, I am glad I don't live near that store!!!!!! read more

I was in the Neiman Marcus store at Somerset Mall in Troy, MI and I left in tears. I entered the store, my first time, as I generally shop online. I was barely greeted and as I looked at the purses, none of the sales ladies seemed to want to serve me. Even as I roamed around the area looking for the perfect crossbody bag no one inquired about providing me any help. I moved to other areas of the store hoping this was an isolated incident, however, I found myself being virtually ignored but also being watched. I went to all three levels of the store and I have never felt so discriminated against in my whole life. I can afford to be in Neiman Marcus and shop the store with money or credit. I was taking advantage of an offer to get a crossbody bag that I need for vacation and the extra InCircle points. I feel at a complete loss and don't know if I should keep Neiman Marcus as one of my favorite stores any more. It saddens me as I just spent over $800 just last week online with you guys. It felt awful to have sales people who generally work on commission miss an opportunity to provide me with good customer service. Was it my purple braided hair? Or yellow sundress? Or some other nefarious reason why the sales people in this store barely gave me a second glance? Just so we are clear, none of those are legitimate reasons to ignore a potential customer. This missed opportunity will ensure I think long and hard about shopping at Neiman Marcus in the future! I really wish this was to tell you about the great service I received while looking for my vacation crossbody bag! But alas, I had to give that business to Kate Spade, where I was warmly greeted and treated with respect! read more