We had Gavin and Nick come out and troubleshoot our water heater. They got here quickly and gave an…read morehonest report. It required a new water heater. Gavin got us fixed up quickly. They are not going to be the cheapest, but they are a good, family owned business that stand by their work.

I can't believe you are so expensive. Changed out a fill value in a toilet. Nothing more than a…read moreteck could do. We're not all from Chicago.

Great service timely & efficient as well! Great job!!! I didn't realize this could be done in…read morewinter ...glad it's done!!! Guys were on time & did a great job! Glad the office called to remind me of how long it's been since last pump out! That really helps! Thank you!

problems!! The service requested was February 2023 I had Jeff Sullivan which apparently no longer…read moreworks for free flow come give me an estimate. We have a pump room that is moist and creates black mold usually during the fall and winter months. We have bleached and used vinegar in the past and now have a fan and dehumidifier and a ceiling fan to keep air flowing per free flows advice. The quote from Jeff was over 7,000 to Jack hammer the floor up along the entire inside floor and add stones for when the water dripped and then to also dig a sump pump so that water from the surface would just fall into the pit and eject out with an ejector pump. Then to go outside and sig a drain to the center of the yard to allow any excess water to run away from the home. Then once that was completed we'd have an entire house fogging of any mold spurs and a promise of no mold returning as long as we kept the room fan and dehumidifier working. Which I have done so. I scheduled with free flow in for April 2023 because I wanted to vent the house after the house was basically sprayed throughout with chemicals for mold. Our appointment was canceled and bumped as someone had an injury and they had to reschedule me to accommodate the injury. I was scheduled for a Tues Wed appointment and possibly Thursday if needed and they came on a Monday. I was not able to stay as I had an appointment and needed to leave. They asked to look at the pump room and I was able to get my dad to stay while I left. Apparently plans changed they looked at the pump room and assured me the quote was wrong from Jeff and they did not feel the original quote was correct and the dig needed to be outside not inside. Me being in a rush to get to a doctors appointment was not really in the frame of mind to sit and chat about a past employer with these guys of how the job was not quoted incorrectly and it's outside work not inside work. I listened and they made it clear they needed to dig along the blocks on the outside and eject the water to the middle of the yard and to spray along the house. Then do the inside mold fogging another day. I'm like well I want the mold not to return so if you're telling me that the quote was incorrect then let me know what the new quote will be and we can go from there! I looked at Kenny and I'm like it's not going to be higher prices then this right I assume cheaper and he said to talk to the office about the price. Apparently they were fine getting started on the job without the new quote so I oked them and trusted what they told me . Kenny assured me he knew what he was doing and this was the right move for the house and the mold problem and this would fix the issue. Then I get a email from the office while I'm at a dr appointment saying to sign the new documents . I didn't because I did not get to read it yet and I wanted to make sure to look at it and see it itemize and what the price would be. I'm assuming a lot cheaper for half the work. Then Ashley calls saying she needs it signed right away so the guys can get started on the job. I'm like hummm I think they do get started . So I assume I'm just signing for the outside work to be done not a price as I'm thinking we can talk about a price once I call her back so I sign the document to get started on the work. Later when I get home I print the document and see the price is the same well over 7,000 dollars and half the work later I'm realizing wow that's a lot of money when all the work that was done was really the last part of the original job bided and their needs to be some kind of compassion to me . So I call the office and speak to Dan he's not accommodating or empathetic in any way to a customers concerns! He assure me the work could be bid higher for the outside job I chuckle and say NOWAY you need to give me at least 2-3 grand back no way that job is as much you did not even do half the work quoted one the original contract???!!! Really???! I'm like what scammers! So a week goes by and we are mowing and the cap outside on the vent gets sucked into my lawn mower and I call Dan he tells me no way it's their fault I can replace it I'm like um no!! So after many phone calls disagreements and no responses from the office or Dan I email him and he finally tells me someone will come out next week. No one then the next week no one then like a month nope no one !!! Finally like 2 months it gets replaced.! Long story short the fall time is back and the mold is coming back. I've messaged Kenny 2 times since the holiday weekend and he told me Ashley would reach out to me. Oh also I had to hire and attorney just to get my paperwork prices detailed as they say they can not itemize a bill??? I wanted to look at the first bid and the second bid pricing. I'm a person who gives others the benefit of the doubt but the office people have not shown any remorse for anything they've failed to do!!!

Came promptly to address our problem and solved it for us. Charged a very fair amount.read more

Disappointed!! I had them out to repair something that was…read moreunder warranty. At my house for less than 40 minutes and my total for labor was $250!! That's over half of what it cost me to get the sump pump installed brand new. I was shocked!! When I asked what their hourly rates were I was told the price is based on the job done. Calling did no good. I was told there's nothing that can be done. I will never call Hines for anything. Under warranty or not, I'll figure it out before I call them back. I'm upset over the cost for the work done and the time it took. If this is what it costs maybe upon calling they should disclose that the labor will cost me $250 flat rate. Wish the job would have taken 3 hours, I'd feel I got my money's worth.

Phil has done several jobs for me. He was quick to respond & did a great job! He installed a hot…read morewater tank & has cleared out roots from my sewer line! Reasonable pricing, friendly, & professional! I definitely would recommend him for your plumbing needs!

Great service, got exactly what I asked for and more! Better Rooter went above and beyond and did…read morean amazing job. I am very happy with everything. I know who I will be calling next time!

Our heat went out on Saturday night 1/24/26 so we woke up to a pretty chilly house on Sunday. I…read morecalled several contractors as I new how cold it was and people would need help. NWI H&A got to us in less than 3 hours and the tech was awesome and had the furnace up an running in about 15 to 20 minutes. They only charged us $119 for a service call on Sunday which I thought was very reasonable as only one other company was even close to that price. The tech explained what the problem was and gave us advice on how to keep our furnace running well. I am a very satisfied customer.

I had NWI heat&air install my new air &furnace 2 years ago. In that time they came back to recharge…read moreair system twice. Turned on air on 6/16/24 no cold air again. Tried 4 times to reach co. to come out,never called back. Sent text that he dissolved his co. on 6/17/24 and could no longer come out or honor our prepaid spring checkup. I called our former service co. Area Sheetmetal and was told because of shoddy work on coolant line he now needs to cut and replace by leak. Total so far is $1000. Thanks to the owner of this company and his unqualified employees. Run away from this co. If he really has lied to us and is still doing business. Beware of any variant of this business name and owner John or Mike Lopez

Timely and knowledgeable technician came to my home, and identified a critical problem in my…read moresystem. Would certainly recommend, but make sure you ask for no techs in training, and double check the solution is to your standards. * The loss of star (1) is because I was charged for (2) techs, because someone in training was along. The trainee did little more than incorrectly place, and then over-tighten my fan blade, which the senior tech wound up coming back to remove. *Loss of star (2) is due to the initial "repair" strategy, being to bypass the high & low safety systems of the unit. It would have operated, but it would have done so until catastrophic failure due to the bypass.

My air conditioner stopped working last night, so I called Rich this morning to setup and…read moreappointment with him at my home. He and his partner were out at my place within 2 hours and fixed my AC unit in another hour. They are extraordinarily knowledgeable, they answered all of my stupid questions, and Rich even gave me a few tips on how to maintain my furnace in the fall. Giving Affordable Heating & Cooling anything less than 5 stars would be dishonest, and I would actually give them more stars if Yelp allowed it. Thanks for all your help guys!

Had a mainline issue. Very quick response and quicker arrival. Outstanding service. Way less…read moreexpensive than I expected, thankfully. Will call again for any plumbing issues that arise.

The best. Thank you Mike. A pleasure doing business with you. You can not go wrong having Mike…read moretake care of sewer issues.

I have used this company for years. Have a very, old house with old pipes. One employee, called…read moreRyan has been with them for 20 years. I had a team come out before Ryan, that I had never seen before. They did a poor job, which is unusual, and I had to call again; this time requesting Ryan. He spent two hours, working to unclog this main sewer in my very, cold basement. He takes the time and works tirelessly. He is a nice and polite person.

Wonderful company to work with. I had septic tank issues after a very heavy rainfall of 48 hours…read moreand had backflow into house. I called many septic companies and no one was able to come out in an emergency. D&M were able to come in less that 24 hours of calling them. The guys were GREAT! Very friendly and knowledgeable! Prices are very reasonable. SO great to work with a company that is honest and a family business. Highly recommended.